Mousehold View Care Home - Avery Collection

28 Mousehold Lane, Norwich NR7 8HE
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9.9 34 Reviews
  • Mousehold View Care Home - Avery Collection, Norwich
Mousehold View of Artisan Care is located in Sprowston, Norwich and offers person-centred Residential Care, Dementia Care and Respite stays that can even be booked a year in advance!

The home offers a shared care experience with companion suites, designed for couples, siblings, or friends seeking a caring and supportive environment together.

Mousehold View features 77 spacious bedrooms – each with an en-suite bathroom and are furnished to an incredibly high standard - with specific Residential Care and bespoke Memory Care communities situated throughout the home.

Residents can rest assured that they will have 24/7 access to the support they need – bedrooms are equipped with a resident interaction nurse call and information system. Quality of life, however, is more than just the care residents receive. It is about enjoyment, engagement through tailored well-being programmes and comfort too!

Mousehold View has a dedicated Cinema that is perfect for those with a passion for films, a Café where residents can get to know each other over a cuppa and a slice of cake, and a Barbers/Salon too when a spot of pampering is the order of the day. Residents also have access to a luxurious Therapy Suite especially designed to support holistic programmes and the home's beautiful Terrace and landscaped Gardens.

Norwich City Centre, Mousehold Heath and the famous Norfolk Broads are also just a short distance away from the home. So, with the wonderful blend of history and the natural world right on the doorstep – Mousehold View ensures that residents can always make their own plans and enjoy life just the way they like it!

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Care Provided by Mousehold View Care Home - Avery Collection

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 77 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Starr Walker (Home Manager)
  • Admission Criteria
    • An individual Pre-Admission care needs assessment is always completed by our Clinical Team prior to any admission to Mousehold View
    • Ages 65+
  • Room Information
    • Single Rooms (71)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2023
    • Last Refurbishment: 2023
    • Number of floors: 3

Funding & Fees Guide for Mousehold View Care Home - Avery Collection

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,348
    • Self-Funded Residential Dementia Care from £1,400
    • RESPITE Self-Funded Residential Care from £1,450
    • RESPITE Self-Funded Residential Dementia Care from £1,497
  • (these prices are only a guideline, please contact Mousehold View Care Home - Avery Collection to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Please feel free to visit Mousehold View at any time - the door is always open!


    Visitors more than welcome to come along to the life enrichment programme of activities at Mousehold View and join loved ones as they participate too.


    Please do talk to the Well-being and Activities Coordinator if wishing to join excursions on the home Mini Bus and they will be happy to discuss this further.


  • Parking

  • Standard and Disabled car parking spaces available at the front of the home.


Mousehold View Care Home - Avery Collection Reviews (34)

Total of 34, showing 21-34
9.9

Mousehold View Care Home - Avery Collection has a Review Score of 9.9 (9.893) out of 10, based on 34 reviews in the last 2 years. Over all time Mousehold View Care Home - Avery Collection has 34 reviews.

Overall Experience

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Review from Julie R (Daughter of Resident) published on 19 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved to Mousehold View just before Christmas straight from a spell in hospital. I came up from Cornwall with my husband to visit and we couldn't have been more impressed, it was far nicer than the hotel we were staying in!
I haven't seen my dad so happy in years. Every single member of
staff we met was so lovely and caring. I had been so worried about my dad but seeing him there, so happy and content, has completely allayed all my concerns.
Since my dad moved in my Mum spent a week in Mousehold View for a week's respite. She enjoyed it very much. I wish she would move in full time too!
Thank you everyone at this beautiful care home.

Reply from Nigel Reeve, Home Manager at Mousehold View Care Home - Avery Collection

Thank you so much for taking the time to leave such amazing feedback about your Mum and Dad's experience at Mousehold View. It really does mean so much to all of our home team and your kind words are very much appreciated.


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Review from Darren B (Son of Resident) published on 18 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a short spell in hospital, it was decided by the family that Mum could no longer cope with looking after Dad who has dementia, so as a family, we started looking at care homes. Dad had always been adamant that he wouldn't go into a home, but he's been at Mousehold View for a few weeks now, and
he is loving it there. He's more alert and 'with it' and gets involved with activities, and now calls it his home. The quality of the rooms and facilities are fantastic, bright, clean and spacious, it's a new build, designed for purpose, and it shows. The staff are a delight, they cannot do enough for the residents and us visitors, they really seem to enjoy their jobs and working there, and nothing seems to be too much effort, which reflects in the contentment of the residents, and for our family, it's a huge relief that dad is happy and well cared for. Mum has just been in for a week's respite care also and thoroughly enjoyed being looked after for a change. Thank you all.

Reply from Nigel Reeve, Home Manager at Mousehold View Care Home - Avery Collection

Wow! Thank you so much for your outstanding review of your family's experience at Mousehold View Care Home and the care that we provide. It has been truly heart-warming to see how Dad is flourishing and we are delighted to hear that Mum enjoyed her respite stay too! Thank you once again for taking the time to leave such super feedback - it really does mean so much to us all here at the home!


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Review from Joanne S (Niece of Resident) published on 18 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent from the start, experienced, well-trained team providing great care and support.
The team are very friendly and always has a warm welcome, my aunt is well cared for and even manages to get out and about.
Could not be happier, thanks to all.

Reply from Nigel Reeve, Home Manager at Mousehold View Care Home - Avery Collection

Thank you so much for your super feedback about you and your Aunt's experience at Mousehold View Care Home. I will be sure to share this with all of our home team and thank you once again for your kind words and great review!


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Review from C M (Daughter of Resident) published on 15 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum recently stayed in Mousehold for a two-week respite period. The customer service manager and all the staff were helpful, friendly and approachable. Mum stayed on the dementia floor and was looked after really well by one lady especially. We were slightly anxious as have used other care homes
for respite in the past. We need not have worried, everything worked well, her room was immaculate and the food and entertainment were excellent.
Thank you for all your help and support, our mum truly enjoyed her stay and the homemade cakes!

Reply from Nigel Reeve, Home Manager at Mousehold View Care Home - Avery Collection

Thank you so much for your amazing review about our home team, the care we provide, entertainment and hospitality too! This means a tremendous amount to us all here at the home and we look forward to welcoming Mum again at Mousehold View soon!


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Review from Karen T (Daughter of Resident) published on 22 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum stayed at Mousehold View for 2 weeks and enjoyed her stay. I was really impressed with everything about it. I couldn’t find any fault with anything, it’s like a 5-star hotel, an amazing place, and now my mum is back home she says it’s the place she would live full time when needs to be, thank
for everything.

Reply from Nigel Reeve, Home Manager at Mousehold View Care Home - Avery Collection

Thank you so much for your great review about Mousehold View and your mum's experience with our home. It was a pleasure to have her stay with us and I will be sure to share your kind words with all of our team. We look forward to seeing you all again soon and hope that you all have a lovely Christmas and a happy and healthy 2024 too!


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Review from Patricia O (Wife of Resident) published on 19 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband had one week of respite in November.
I found all teh staff to be very caring and helpful.
I will use the home again when needed.

Reply from Nigel Reeve, Home Manager at Mousehold View Care Home - Avery Collection

Thank you so much for your amazing review about your experience at Mousehold View and the care that your husband received during his respite stay. It was a pleasure to have him stay with us and we look forward to welcoming him again soon. Wishing you a very Merry Christmas and a happy and healthy new year too!


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Review from B B (Son of Resident) published on 15 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We needed some respite care for Mum while we were able to take a short break. Our first in five years.
Mousehold View Care Home guided and assisted us completely from first interest to welcoming Mum and we were able to relax in the knowledge that Mum was safe and cared for while we were away.
When
we collected Mum, she was excited to tell us about her week and the wonderful staff who cared for her, especially the chef. We won’t hesitate to use Mousehold View again.
A massive thank you.

Reply from Nigel Reeve, Home Manager at Mousehold View Care Home - Avery Collection

Thank you so much for choosing Mousehold View for your mum's respite stay. We are so pleased to hear that she enjoyed her stay with us and you enjoyed your well-deserved holiday too! I will be sure to pass on your super feedback to all of our team - especially our head chef and thank you, once again, for sharing your positive experience. We look forward to welcoming Mum to Mousehold View again soon and hope that you have a lovely festive season too!


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Review from Debbie K (Daughter-in-law of Resident) published on 4 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We as a family needed to find a suitable place for my father-in-law to spend a week while my mother-in-law could have a break.
We were delighted to find Mousehold View.
The place itself is beautiful, spacious and clean.
The receptionist introduced us to all the staff who were all so friendly and
keen to make sure they had all the information needed to cater for my father-in-law's needs.
During his stay he enjoyed the garden, activities and food!
We will definitely be booking again in the near future. Thank you all.

Reply from Nigel Reeve, Home Manager at Mousehold View Care Home - Avery Collection

Thank you so much for you amazing review about your father-in-law's experience at Mousehold View and the whole team and I look forward to welcoming him again soon! If you are ever passing please do pop in and say, 'Hi'! You are always welcome and thank you again for taking the time to leave such kind feedback - we really do appreciate it!


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Review from Christopher D (Son of Resident) published on 1 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, wife, sister and myself were very warmly welcomed when we visited Mousehold View, and the facilities looked superb. Following that visit my mother became resident in the home for respite care. She will shortly complete a stay of two weeks in Mousehold View, and two further weeks have been
booked. The care home has not only lived up to but exceeded our expectations. Every member of the team has been welcoming, friendly and helpful, and nothing ever seems to be too much trouble. Communication is excellent, with really good reporting and emails giving information, for instance about the activities for the following week, which my mother has enjoyed greatly. The home is spotless, warm and comfortable and the food is excellent. Today we attended the blessing of the home, and having chatted to some of the other residents it is clear this is a very happy, caring and safe place.

Reply from Nigel Reeve, Home Manager at Mousehold View Care Home - Avery Collection

Thank you so much for your amazing review about our home, staff, care your mother is receiving, life enrichment and our home menus too! Your feedback absolutely means so much to each and every one of our team and I will be sure to share it with them. Thank you for attending our home blessing too - it really was a special day. We are always here if you need us and is an absolute pleasure to have your mother staying with us.


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Review from Jenni O (Daughter of Resident) published on 22 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mousehold View is a beautiful, welcoming place, tastefully furnished with so many facilities. Mum is really comfy in her room. She has been reassured by the lovely, professional, understanding staff when she feels nervous. Mum is slowly coming out of her shell and has been encouraged to participate
in all the activities. She has started to eat again, even putting on weight. Rob the chef cooks really tasty, nourishing meals and serves them in a lovely restaurant. Family with small grandsons love the visits to the craft room. Can't fault this place at all. It has everything Mum needs.

Reply from Nigel Reeve, Home Manager at Mousehold View Care Home - Avery Collection

Thank you so much for your amazing feedback and great review about our beautiful home and our facilities at Mousehold View. Feedback such as this means the absolute world to all of our staff and it is delightful to see how much Mum is settling, engaging with other residents, enjoying our home menus and our well-being life enrichment programme too! I know that she thoroughly enjoyed her recent trip out and we are so pleased to hear how happy your family are and the visits that they share. I know just how much of a journey it has been for you all and it is amazing to see how Mum is settling into her new home at Mousehold View.


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Review from Pat C (Sister-in-law of Resident) published on 20 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have just returned from a week of well-needed rest, while we have been away we have entrusted the health and welfare of my brother-in-law to Mousehold View Care Home.
Having spoken to my brother-in-law each day, we knew he was happy and when we picked him up he said he could not have been looked
after any better, in fact, that the staff had looked after him like a brother, high praise indeed.
The home is just that, lovely furnishings set in small room settings that resemble a home. Everything has been thought of for the convenience of the residents, there is an activity coordinator and a dedicated room for the activities. A wonderful cinema room. The dining room would put many hotel dining rooms to shame.
The staff are welcoming and very friendly but very professional when dealing with any of the residents or their relatives.
When we need another break, the Mousehold View will be the first place we will approach for the care of our brother-in-law. An extremely well-run home.

Reply from Nigel Reeve, Home Manager at Mousehold View Care Home - Avery Collection

Wow! Thank you so, so much for your outstanding review about our home and your brother-in-law's experience during his stay with us. Your kind words about our team and the care that we provide really do mean the world to us all. Delighted to hear that he will come for another respite break and we look forward to welcoming you all again at Mousehold View very soon!


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Review from P B (Respite Resident) published on 20 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service. Delicious meals. Very helpful and friendly staff. I was very comfortable throughout my stay.
I would always be happy to stay there again should the occasion arise.
My husband also joined me on my second week. He also was made to feel very welcome and comfortable and his restful
stay.
We were able, on a nice day, to sit in the very pleasant garden.

Reply from Nigel Reeve, Home Manager at Mousehold View Care Home - Avery Collection

Thank you so much for your kind words and lovely feedback about our home, our staff, meals, home gardens and the service that you received during your stay with us. I will be sure to share your review with our team and we look forward to welcoming you and your husband at Mousehold View again soon!


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Review from Jean C (Wife of Resident) published on 13 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband spent seven days in the home and I have to say he was very well looked after by all the staff who were lovely. The manager and his team made him feel very welcome and he enjoyed the food while he was there. He enjoyed the arts and crafts and brought a picture home he had painted of a butterfly.
Would definitely recommend and would take him there again for respite care.

Reply from Nigel Reeve, Home Manager at Mousehold View Care Home - Avery Collection

Thank you so much for your amazing feedback about the care that your husband received during his stay with us at Mousehold View. I will be sure to pass on your kind words to our team and am so pleased to hear that he enjoyed our home food and life enrichment activities too! We all look forward to welcoming you at Mousehold View soon and thank you, once again, for your great review!


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Review from Valerie B (Respite Resident) published on 2 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has just stayed at Mousehold View Care Home - Avery Collection
for nine days respite. He had an amazing time and was happy and healthy when I collected him. He took part in many varied activities and enjoyed them all. The home is beautiful and the manager and staff professional whilst also
being welcoming and friendly. Would highly recommend.

Reply from Dan Amis, Customer Service Manager at Mousehold View Care Home - Avery Collection

Thank you so much for your amazing review about our home team and your husband's respite stay. It was an absolute pleasure to have him stay with us and to hear that you were happy with the care that he received too. Thank you again for coming along to our casino night too and we all look forward to welcoming you both again soon at Mousehold View!


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Current Review Score: 9.9 (9.893)

Overview of Review Score

The Review Score of 9.9 (9.893) out of 10 for Mousehold View Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 34 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.893 for Mousehold View Care Home - Avery Collection is calculated as follows: ( (368 Excellents x 5) + (22 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 400 Ratings = 4.893

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mousehold View Care Home - Avery Collection is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 77 registered maximum number of service users is 15.4, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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