Murray & Evanthea House Reviews (9)
Murray & Evanthea House has a Review Score of 8.1 (8.066) out of 10, based on 3 reviews in the last 2 years. Over all time Murray & Evanthea House has 9 reviews.
Review from Carol C (Sister of Resident) published on 8 December 2023
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Overall Experience
3.0 out of 5
Reply from Steven Bailey, Executive Assistant at Murray & Evanthea House
Thank you for your feedback. It means a great deal and helps us to get it right the first time.
Our sincerest apologies for the situation with your brother's glasses. We will be sure to keep these safe.
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Review from V B (Sister of Resident) published on 7 December 2023
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Overall Experience
5.0 out of 5
Reply from Steven Bailey, Executive Assistant at Murray & Evanthea House
Thank you for the lovely feedback, it means a great deal.
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Review from Pamela L (Wife of Resident) published on 7 December 2023
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5.0 out of 5
The thing is my husband was in another care home for two months beforehand - so I know how exceptional Murray East is.
Reply from Steven Bailey, Executive Assistant at Murray & Evanthea House
Thank you for your lovely feedback, it means a great deal.
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Review from Brenda H (Daughter of Resident) published on 16 August 2022
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5.0 out of 5
Excellent food for residents, couldn't be better.
Lack of communication is still a problem, for example when 2 musicians arrived a couple of months ago this had been listed as happening in Murray West then became Murray East in the
Not the first time that information wasn't getting to the right place.
Also, would like to see sun umbrellas provided and sunscreen for all residents outside in the sun on hot days, not just one tatty umbrella!
Reply from Steven Bailey, Executive Assistant at Murray & Evanthea House
Thank you for your review, we have passed your positive feedback onto our team. We are sorry that you feel on this occasion there was a lack of communication. We have many lines of communication from the relative's gateway, weekly/quarterly newsletters, e-mail/telephone, and daily staff huddles. In relation to the performance, this was communicated to all staff and relatives via our weekly update, and the band performed as expected in Murray West which was greatly received by all who attended. We took a risk-assessed approach to their visit to minimise any risks involved and prioritised resident wellbeing. Throughout the warmer months, we overhauled our garden area with raised flowerbeds, and new walkways, and erected a large gazebo with enough chairs and tables inside for up to 36 people. In addition to this, we ensured that there were benches, tables, chairs, and parasols around the outside of the home in our garden areas for all to use. Your support is greatly appreciated.
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Review from H L (Wife of Resident) published on 9 August 2022
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5.0 out of 5
Staff are always very friendly, pleasant and generous with their time.
My husband is now at home in Murray & Evanthea House and I know he
Many, many thanks to all staff.
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Review from M R (Stepdaughter of Resident) published on 9 August 2022
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4.0 out of 5
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Review from Val D (Daughter of Resident) published on 9 August 2022
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5.0 out of 5
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Review from Alison S (Daughter of Resident) published on 9 August 2022
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5.0 out of 5
The
We love the environment, which is welcoming and spotless. It is so nice that each resident has their own outdoor space which they can access from their rooms. The fact that there are only 9 residents in Evanthea with a consistent staff team is very important to us. We are delighted with how well Mum has settled and this is down to the care she receives from the team around her.
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Review from L S (Daughter of Resident) published on 17 February 2022
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5.0 out of 5
The care my loved one received was second to none. Their compassion and professionalism was outstanding.
Can not thank the staff enough especially the health care assistants.
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Overview of Review Score
The Review Score of 8.1 (8.066) out of 10 for Murray & Evanthea House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 3 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.571 for Murray & Evanthea House is calculated as follows: ( (25 Excellents x 5) + (5 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 35 Ratings = 4.571
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.495 Points relating to the number of positive Reviews for Murray & Evanthea House is based on 2 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4. 2 Positive Reviews ÷ 5.4 = 0.37
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.