St Clare's Court Care Home has a Review Score of 10 (9.952) out of 10, based on 33 reviews in the last 2 years. Over all time St Clare's Court Care Home has 109 reviews.
Review from Peter H (Son-in-law of Resident) published on 13 December 2023
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5.0 out of 5
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Review from Callie B (Granddaughter of Resident) published on 13 December 2023
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5.0 out of 5
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Review from Mandy P (Daughter of Resident) published on 13 December 2023
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5.0 out of 5
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Review from Maureen B (Daughter of Resident) published on 4 December 2023
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5.0 out of 5
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Review from S S (Daughter of Resident) published on 1 December 2023
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5.0 out of 5
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Review from A T (Daughter of Resident) published on 7 November 2023
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Overall Experience
5.0 out of 5
Reply from Julie Caygill, Hospital Liaison Team Administrator at St Clare's Court Care Home
Thank you for taking the time to review St Clare's. We have a full activities planner scheduled across seven days of the week. These activities include electronic devices, sport afternoons, music, arts, movie nights, as well as one off special events. All our activities are published within our weekly newsletter, which is shared with residents and relatives. We are always looking for additional activities so please do discuss this with the Home Manager.
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Review from Graham B (Son of Resident) published on 24 October 2023
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5.0 out of 5
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Review from D C (Daughter of Resident) published on 22 August 2023
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5.0 out of 5
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Review from Anthony T (Son-in-law of Resident) published on 11 August 2023
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Overall Experience
5.0 out of 5
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Review from Andrew W (Son of Resident) published on 11 August 2023
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5.0 out of 5
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Review from Sandra W (Daughter of Resident) published on 11 August 2023
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5.0 out of 5
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Review from Lyn E (Granddaughter of Resident) published on 11 August 2023
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5.0 out of 5
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Review from K B (Daughter of Resident) published on 28 July 2023
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5.0 out of 5
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Review from Elaine P (Daughter-in-law of Resident) published on 20 February 2023
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Overall Experience
4.0 out of 5
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Review from Kristina R (Daughter of Resident) published on 20 February 2023
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5.0 out of 5
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Review from Katy S (Granddaughter of Resident) published on 20 February 2023
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5.0 out of 5
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Review from Pauline B (Stepdaughter of Resident) published on 9 February 2023
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5.0 out of 5
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Review from Sue W (Daughter of Resident) published on 3 February 2023
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5.0 out of 5
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Review from K H (Son of Resident) published on 20 January 2023
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5.0 out of 5
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Review from Gloria B (Sister of Resident) published on 17 January 2023
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Overall Experience
5.0 out of 5
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The Review Score of 10 (9.952) out of 10 for St Clare's Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 33 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.952 for St Clare's Court Care Home is calculated as follows: ( (374 Excellents x 5) + (17 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 392 Ratings = 4.952
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for St Clare's Court Care Home is based on 33 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 33 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 5 Jan 2018
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Job Title: Care Home Manager
What does kindness mean to you?
“Kind care is willing to put the needs of others first.”
As a Health Care Professional, Sarah has gained many years of experience in providing care and support for older people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.
Sarah shares that HC-One’s vision is aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.
When asked what she enjoys most about her role, Sarah remarked:
“The Residents, the people. Hearing laughter in the home and supporting Residents to fulfil hopes and dreams. Everything is possible with the right love and support behind you.”
Outside of work, Sarah enjoys spending time with her favourite people, going on holidays, listening to music and reading. Sarah’s biggest achievements are getting ‘Outstanding in Care’ CQC, making the final three for Care Home of the Year and winning Rising Star of the Year.
If you would like to find out more about St Clares Court, Sarah would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.
Job Title: Resident Liaison Officer
Joined: 2017
“For me, kind care is about doing good things that bring happiness to others. In my job, I demonstrate kindness by always having a gentle nature and having the desire to make a real difference to our Residents and their families.”
Having joined the kind care team at St Clare’s Court in 2017 as a Housekeeper, Katie has worked collaboratively with her Colleagues to provide the kindest possible care to Residents, while gaining a greater understanding of the care sector over the years.
After four years at St Clare’s Court, Katie was appointed as the Resident Liaison Officer, where she continues to provide kind care to Residents and their loved ones. In her role, Katie provides a warm welcome to all new Residents and Relatives to help them settle into St Clare’s Court, helping it feel like a true home-from-home.
Katie shares HC-One’s vision is aiming to provide the kindest care for every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.
When asked what she enjoys most about her role, Katie remarked:
“I love getting to know all of our Residents as individuals, by understanding their likes and dislikes to ensure we deliver high quality, person-centered, and, most importantly, kind care.”
Katie’s greatest achievement is her children, who she and her husband enjoy spending quality family time with outside of work.
