St Clare's Court Care Home

Central Avenue, Newton Aycliffe DL5 5QH
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10 109 Reviews
  • St Clare's Court Care Home, Newton Aycliffe
Ideally situated near the vibrant town centre of Newton Aycliffe in County Durham, St Clare’s Court is a friendly, purpose-built care home offering residential and residential dementia care.

A luxurious home with a warm and welcoming atmosphere, St Clare’s Court offers high-quality and personalised care and support across two communities, Bluebell and Apple Tree.

Both communities benefit from luxury decoration and hotel-style facilities across their living areas, dining rooms and bedrooms, all of which are complete with a modern finish and are easily accessible by wheelchair. Residents can enjoy a selection of home-cooked and nutritious meals in the dining room, or a catch up in the comfortable seating areas by the cosy electric fireplace over a cup of tea and homemade cake.

Residents’ bedrooms are furnished to a high standard, and Residents are also invited to decorate their rooms with small items of furniture and treasured belongings to help make St Clare’s Court feel just like home.

Some rooms also benefit from direct access to the landscaped garden, and others offer picturesque views of the beautiful outdoor space. The stunning garden is a popular spot for Residents to catch up with friends and family in the sunshine, and many enjoy tending to the flowerbeds and relaxing while listening to the birds sing.

St Clare’s Court also offers a comprehensive activities programme for Residents to enjoy, including arts and crafts, baking, local sightseeing, and relaxing pamper sessions in the home’s on-site hairdressing salon. All activities are designed to help stimulate the mind, body and soul.

The kind care team will deliver all the specialist care and support services that Residents and their loved ones require. Personalised care plans consider not only medical, personal and dietary needs, but also the individual’s likes, dislikes and religious preferences to help promote the wellbeing of all Resident

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Care Provided by St Clare's Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 58 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sarah Davies (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (58)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

St Clare's Court Care Home Reviews (109)

Total of 109, showing 41-60
10

St Clare's Court Care Home has a Review Score of 10 (9.952) out of 10, based on 33 reviews in the last 2 years. Over all time St Clare's Court Care Home has 109 reviews.

Overall Experience

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Date Published

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Review from Simon S (Son of Resident) published on 17 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care.
Excellent facilities.

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Review from Antony B (Son of Resident) published on 17 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff have been excellent - cannot do enough for you.

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Review from Lois A (Granddaughter of Resident) published on 11 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

St Clare's Court is very lovely, pleasant and friendly. Staff are friendly. All staff go above and beyond for all residents. All resident's needs are all met in every way. There is always plenty to do for all the residents. The management is always on hand to always answer any problems/issues - the
office door is always open.

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Review from J A (Great-granddaughter of Resident) published on 4 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't thank the team enough for the care my great-nana receives. They go above and beyond.

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Review from P K (Son of Resident) published on 4 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care home where the staff look after my mum and dad really well. I am confident they will receive the best care we could find them.

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Review from Simon W (Son of Resident) published on 4 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in St Clare's Court for three months now. During this time, the staff have been amazing. It has been a difficult time for our family, and care and attention have been given at all times. Mum is now very settled. She leaves her room for all the activities that are arranged for the residents.
I would have no hesitation in recommending St Clare's Court to anyone who has a loved one who needs a fantastic care facility.

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Review from M B (Husband of Resident) published on 4 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with care - could not have chosen a better home.

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Review from M G (Grandson of Resident) published on 15 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff have been fantastic throughout - caring, friendly and helpful. Would recommend this home to anyone.

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Review from Dorothy G (Wife of Resident) published on 12 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is given all the care and help he needs at St Clare's Care Home. The staff are very good with everyone who lives there. Very caring, and most of all, happy and chatty and ready to cope with any and all the needs of the residents.

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Review from J G (Daughter of Resident) published on 9 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father recently moved into St Clare's Court, and the whole family has been made to feel at home almost overnight. The care and support afforded to my father are second to none whilst he is treated with respect and dignity. The staff have been incredibly supportive and gentle during what has been
an anxious time for both my father and the rest of the family. Communication between St Clare's and the family is almost constant, although I don't live in the UK, I am as included as the rest of the family. Such a beautiful home from home.

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Review from P L (Daughter of Resident) published on 7 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely, clean, friendly home.
Staff are very approachable to all visitor's needs.
Amazing!

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Review from S P (Daughter of Resident) published on 4 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always exceptionally friendly and helpful. They all know who my mother is and how she's doing. All the staff seem to genuinely care, and this comes across in their passion and professionalism.

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Review from Garry C (Son of Resident) published on 1 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

So pleased we have our mam is this home. The staff are excellent, very attentive to Mam's needs. She seems very happy here and calls everyone her friends. To have your elderly parent in any home can be very distressing, but it's good to know she is in good hands.

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Review from D R (Brother of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Superb and friendly.

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Review from Jenny M (Daughter of Resident) published on 4 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly, my amazing, wonderful mum, who suffers from advanced dementia, last summer took a nasty fall and fractured her left femur. Needing 24-hour care, she had to go into care. Following a second fracture femur and with all the trauma... fractures, no longer able to live in her home and needing 24-hour
care... Mum was in a terrible state. A decision was made, after much thought and discussion and research, to move Mum to St Clare's to be near myself, her youngest daughter. A huge decision. I felt so very anxious in case I’d made a wrong choice and put Mum through even more trauma with such a big move. But I had a gut feeling that it was the right thing to do for so many reasons. And how happy I am to have made the decision I did. Mum is cared for, safe, smiling and laughing again, eating well and seems settled and happy. Not scared or lonely anymore. St Clare's is everything I could have ever hoped for Mum. The staff genuinely care. They are kind, gentle and professional. An absolute blessing!

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Review from Christina S (Daughter of Resident) published on 20 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has only been in St Clare's for a few weeks, having moved from her previous care home and hospital in Yorkshire. Mum has vascular dementia and has had a very upsetting and confusing few months prior to her move to St Clare's. The care and compassion Mum has received since moving to St Clare's
have been wonderful. She is now very happy, well looked after, settled and mostly extremely cheerful. My sister and I have also been fully supported and looked after by the management and whole team during the very difficult move from Yorkshire. So much thanks and gratitude to all.

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Review from Trish F (Daughter of Resident) published on 20 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After so long without being able to visit Mam, I can only praise St Claire’s at how professional and caring they have been while face to face visiting has been reinstated.
All staff wear full PPE, administer a lateral flow test with courtesy and request extensive information to allow, on a negative
test result, a visit indoors in a designated visitors room.
Thank you all for ensuring Mam is given the best care and attention.

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Review from Linda M (Daughter of Resident) published on 20 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at St Clare's for nearly three years now, and I have been very pleased with the care that she’s received. The staff have always been very helpful.
We really appreciate all that they’ve done, especially during the last year while coping with Covid.

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Review from A S (Daughter of Resident) published on 15 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum joined St Clare's as England was in and out of lockdowns. I have not been able to visit mum yet due to local and national covid restrictions. However, from day one, St Clare's have been fantastic. They arranged a video call in the first couple of days and have accommodated my zoom calls each week
ever since.
The staff are so kind and fill me in on mums progress. It's never a bother when I call for a chat.
Mum always looks great. It's a pleasure to see her looking like mum always did, hair done, her favourite skirts and twinsets and her lippy!
I know she's settled and cared for so well. Thanks to all.

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Review from N H (Husband of Resident) published on 17 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Enjoyed visiting the care home. Lovely staff and very helpful. They look after my wife extremely well.

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Current Review Score: 10.0 (9.952)

Overview of Review Score

The Review Score of 10 (9.952) out of 10 for St Clare's Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.952 for St Clare's Court Care Home is calculated as follows: ( (374 Excellents x 5) + (17 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 392 Ratings = 4.952

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St Clare's Court Care Home is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Jan 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (10)

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Meet the Team (2)

Sarah

Sarah Todd

Job Title: Care Home Manager

What does kindness mean to you?


“Kind care is willing to put the needs of others first.”


As a Health Care Professional, Sarah has gained many years of experience in providing care and support for older people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.


Sarah shares that HC-One’s vision is aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Sarah remarked:


“The Residents, the people. Hearing laughter in the home and supporting Residents to fulfil hopes and dreams. Everything is possible with the right love and support behind you.”


Outside of work, Sarah enjoys spending time with her favourite people, going on holidays, listening to music and reading. Sarah’s biggest achievements are getting ‘Outstanding in Care’ CQC, making the final three for Care Home of the Year and winning Rising Star of the Year.


If you would like to find out more about St Clares Court, Sarah would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.


Katie

Katie Heslop

Job Title: Resident Liaison Officer

Joined: 2017

“For me, kind care is about doing good things that bring happiness to others. In my job, I demonstrate kindness by always having a gentle nature and having the desire to make a real difference to our Residents and their families.”


Having joined the kind care team at St Clare’s Court in 2017 as a Housekeeper, Katie has worked collaboratively with her Colleagues to provide the kindest possible care to Residents, while gaining a greater understanding of the care sector over the years.


After four years at St Clare’s Court, Katie was appointed as the Resident Liaison Officer, where she continues to provide kind care to Residents and their loved ones. In her role, Katie provides a warm welcome to all new Residents and Relatives to help them settle into St Clare’s Court, helping it feel like a true home-from-home.


Katie shares HC-One’s vision is aiming to provide the kindest care for every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Katie remarked:


“I love getting to know all of our Residents as individuals, by understanding their likes and dislikes to ensure we deliver high quality, person-centered, and, most importantly, kind care.”


Katie’s greatest achievement is her children, who she and her husband enjoy spending quality family time with outside of work.