St Clare's Court Care Home

Central Avenue, Newton Aycliffe DL5 5QH
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10 109 Reviews
  • St Clare's Court Care Home, Newton Aycliffe
Ideally situated near the vibrant town centre of Newton Aycliffe in County Durham, St Clare’s Court is a friendly, purpose-built care home offering residential and residential dementia care.

A luxurious home with a warm and welcoming atmosphere, St Clare’s Court offers high-quality and personalised care and support across two communities, Bluebell and Apple Tree.

Both communities benefit from luxury decoration and hotel-style facilities across their living areas, dining rooms and bedrooms, all of which are complete with a modern finish and are easily accessible by wheelchair. Residents can enjoy a selection of home-cooked and nutritious meals in the dining room, or a catch up in the comfortable seating areas by the cosy electric fireplace over a cup of tea and homemade cake.

Residents’ bedrooms are furnished to a high standard, and Residents are also invited to decorate their rooms with small items of furniture and treasured belongings to help make St Clare’s Court feel just like home.

Some rooms also benefit from direct access to the landscaped garden, and others offer picturesque views of the beautiful outdoor space. The stunning garden is a popular spot for Residents to catch up with friends and family in the sunshine, and many enjoy tending to the flowerbeds and relaxing while listening to the birds sing.

St Clare’s Court also offers a comprehensive activities programme for Residents to enjoy, including arts and crafts, baking, local sightseeing, and relaxing pamper sessions in the home’s on-site hairdressing salon. All activities are designed to help stimulate the mind, body and soul.

The kind care team will deliver all the specialist care and support services that Residents and their loved ones require. Personalised care plans consider not only medical, personal and dietary needs, but also the individual’s likes, dislikes and religious preferences to help promote the wellbeing of all Resident

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Care Provided by St Clare's Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 58 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sarah Davies (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (58)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

St Clare's Court Care Home Reviews (109)

Total of 109, showing 61-80
10

St Clare's Court Care Home has a Review Score of 10 (9.952) out of 10, based on 33 reviews in the last 2 years. Over all time St Clare's Court Care Home has 109 reviews.

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Date Published

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Review from Derek S (Son of Resident) published on 21 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every visit was perfect and the staff were always friendly and attentive. They are a credit to the company and went above and beyond my expectations.
I could not have asked for any better care during these sad and difficult times.
Thank you from the bottom of my heart.

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Review from Geoffrey S (Son of Resident) published on 24 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided for my father is second to none. My praise for all the staff is at its highest. I feel very comfortable with the amount of care given and my father does too.

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Review from K R (Daughter of Resident) published on 7 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

St Clare's Court is the cleanest home I have visited. The staff are very friendly and helpful towards the residents and family. Particularly the cleaning staff who are wonderful at their job and very caring towards the residents.

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Review from M W (Son-in-law of Resident) published on 19 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

High standards in terms of the building inside and out. The staff could not be more helpful and professional which includes great communication both my email and verbal.

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Review from Marion G (Daughter of Resident) published on 22 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad moved into St Clare's in November 2019 and since then has been treated with the utmost kindness by all of the staff and has received excellent care to enable him to settle into his new home. From day one staff were able to cater for his dietary needs (gluten-free). The chef spoke to both my
dad and I regarding his food preferences and he has put on (much needed) weight since his admission. Sadly visiting is currently restricted due to the Coronavirus, however, we have been kept up to date regularly on my dad's health and antics and more recently we have been able to enjoy family video calls with him, much needed and greatly appreciated and reassuring!
Dad has dementia and the staff have encouraged and enabled him to join in lots of different activities, both in and out of the home and they look forward to his wee dog visiting as much as he does.
As a family, we are delighted with the excellent facilities in the home, how well Dad has settled in and we can see how well looked after and loved he is - thank you!

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Review from Diane C (Daughter of Resident) published on 7 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A first-class care home. Staff are very friendly and professional and always approachable. Feedback is given when requested and they look after residents like they were one of their own family members. All staff are very caring and compassionate. We are over the moon with dad's progress - he loves living
here. Would definitely recommend to family and friends. Couldn't fault it.

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Review from H B (Wife of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am continually impressed with the understanding and care shown by all staff of my husband's complex condition. During his moments of anxiety he is shown kindness and reassurance by everyone.
St Clare's Court is an exceptionally well-run establishment, with very high standards. The manager runs a
'tight ship' and is approachable, efficient and proactive, from this relative's point of view.

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Review from T T (Daughter of Resident) published on 4 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely homely well cared for. Mother very happy. Staff always obliging.
Admin very helpful at all times.
Good support all around.

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Review from David R (Husband of Resident) published on 19 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really pleasant and caring home.

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Review from Ronald B (Son of Resident) published on 8 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both of my parents moved up 200 miles to be near myself. The management team were a great help with the move. My parents are cared for very well. All of the staff are well trained, compassionate, caring and fully aware of all residents needs.
The only small criticism I have is due to how busy all the
staff are and I found it very difficult to find a manager to ask questions.
That said I cannot recommend highly enough the care and high standards this home offers.

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Review from E G (Daughter of Resident) published on 18 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Welcoming, very high standards of cleanliness. Staff were exceptional, going out of their way to assist in any way possible. A much more relaxed feeling than other homes, staff are very well trained, that really matters given the multitude of variety in residents needs. A very caring environment. Thank
you all.

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Review from H G (Daughter of Resident) published on 2 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Through the transition of putting mam into St Clare's, was hard enough, but the staff helped Mam and us to get through and make this move as smooth as possible. Mam has been made to feel great through all of this which is our priority and there's. You're all fabulous St Clare's.

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Review from Clair W (Daughter of Resident) published on 28 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad had moved to St Claires Court Care Home from another home. The process was made extremely stress free and it has been the best decision ever made. My dad has settled really well and in his words "it's about time he lived in a bit of luxury". The staff are approachable to listen to any issues
and act in a timely manner. I feel my dad couldn't be in better hands and his overall health has improved dramatically. It is the type of home you would dream of having family members live.

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Review from A R (Son of Resident) published on 26 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care home has so much to offer. Keeping mam happy as we were all very uncertain about our mam and care homes but St Clare's has come up trumps for us. We love the way they interact with mam the staff are all amazing.

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Review from J B (Friend of Resident) published on 20 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Compared to other care homes, this home has outstanding facilities, friendly staff who are dedicated to caring for residents.
I do like the displaying events board so visitors can interact.

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Review from Alison B (Daughter of Resident) published on 20 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff at St Clare's court highly enough.
Right at the start of my mother's respite care, they even helped me to unpack her things from the car. The facilities, care, food, drink and activities are first rate and I feel confident that my mother is being looked after at the highest
standards. I have been welcomed into the home and all staff are attentive to my needs for my mother and very professional but approachable at all times.

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Review from I S (Sister of Resident) assisted by family/friend published on 20 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home (St Clare's Court) is the best one I have ever visited. It is first rate.
The staff are very friendly, caring and attentive at all times. I feel my sister is in the best place receiving the care she needs.

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Review from O F (Sister-in-law of Resident) published on 15 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister in law took residence at St Clare's Home in February 2018 and was welcomed by a very caring staff. I have observed over time that she has enjoyed very good care which has made a great difference to her wellbeing both physically and mentally. Our requests to both management and staff have been
listened to with concern and diligence. Her home here is like a smart little hotel and she is very happy in residence. Thank you so much.

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Review from Dianne W (Relative of Resident) published on 15 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is like a five star hotel. Care and food tip top.

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Review from Emma W (Granddaughter of Resident) published on 15 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are absolutely fabulous. Couldn't ask for any better care for my Nana.

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Current Review Score: 10.0 (9.952)

Overview of Review Score

The Review Score of 10 (9.952) out of 10 for St Clare's Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.952 for St Clare's Court Care Home is calculated as follows: ( (374 Excellents x 5) + (17 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 392 Ratings = 4.952

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St Clare's Court Care Home is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Jan 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (10)

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Meet the Team (2)

Sarah

Sarah Todd

Job Title: Care Home Manager

What does kindness mean to you?


“Kind care is willing to put the needs of others first.”


As a Health Care Professional, Sarah has gained many years of experience in providing care and support for older people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.


Sarah shares that HC-One’s vision is aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Sarah remarked:


“The Residents, the people. Hearing laughter in the home and supporting Residents to fulfil hopes and dreams. Everything is possible with the right love and support behind you.”


Outside of work, Sarah enjoys spending time with her favourite people, going on holidays, listening to music and reading. Sarah’s biggest achievements are getting ‘Outstanding in Care’ CQC, making the final three for Care Home of the Year and winning Rising Star of the Year.


If you would like to find out more about St Clares Court, Sarah would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.


Katie

Katie Heslop

Job Title: Resident Liaison Officer

Joined: 2017

“For me, kind care is about doing good things that bring happiness to others. In my job, I demonstrate kindness by always having a gentle nature and having the desire to make a real difference to our Residents and their families.”


Having joined the kind care team at St Clare’s Court in 2017 as a Housekeeper, Katie has worked collaboratively with her Colleagues to provide the kindest possible care to Residents, while gaining a greater understanding of the care sector over the years.


After four years at St Clare’s Court, Katie was appointed as the Resident Liaison Officer, where she continues to provide kind care to Residents and their loved ones. In her role, Katie provides a warm welcome to all new Residents and Relatives to help them settle into St Clare’s Court, helping it feel like a true home-from-home.


Katie shares HC-One’s vision is aiming to provide the kindest care for every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Katie remarked:


“I love getting to know all of our Residents as individuals, by understanding their likes and dislikes to ensure we deliver high quality, person-centered, and, most importantly, kind care.”


Katie’s greatest achievement is her children, who she and her husband enjoy spending quality family time with outside of work.