St Clare's Court Care Home

Central Avenue, Newton Aycliffe DL5 5QH
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10 109 Reviews
  • St Clare's Court Care Home, Newton Aycliffe
Ideally situated near the vibrant town centre of Newton Aycliffe in County Durham, St Clare’s Court is a friendly, purpose-built care home offering residential and residential dementia care.

A luxurious home with a warm and welcoming atmosphere, St Clare’s Court offers high-quality and personalised care and support across two communities, Bluebell and Apple Tree.

Both communities benefit from luxury decoration and hotel-style facilities across their living areas, dining rooms and bedrooms, all of which are complete with a modern finish and are easily accessible by wheelchair. Residents can enjoy a selection of home-cooked and nutritious meals in the dining room, or a catch up in the comfortable seating areas by the cosy electric fireplace over a cup of tea and homemade cake.

Residents’ bedrooms are furnished to a high standard, and Residents are also invited to decorate their rooms with small items of furniture and treasured belongings to help make St Clare’s Court feel just like home.

Some rooms also benefit from direct access to the landscaped garden, and others offer picturesque views of the beautiful outdoor space. The stunning garden is a popular spot for Residents to catch up with friends and family in the sunshine, and many enjoy tending to the flowerbeds and relaxing while listening to the birds sing.

St Clare’s Court also offers a comprehensive activities programme for Residents to enjoy, including arts and crafts, baking, local sightseeing, and relaxing pamper sessions in the home’s on-site hairdressing salon. All activities are designed to help stimulate the mind, body and soul.

The kind care team will deliver all the specialist care and support services that Residents and their loved ones require. Personalised care plans consider not only medical, personal and dietary needs, but also the individual’s likes, dislikes and religious preferences to help promote the wellbeing of all Resident

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Care Provided by St Clare's Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 58 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sarah Davies (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (58)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

St Clare's Court Care Home Reviews (109)

Total of 109, showing 81-100
10

St Clare's Court Care Home has a Review Score of 10 (9.952) out of 10, based on 33 reviews in the last 2 years. Over all time St Clare's Court Care Home has 109 reviews.

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Review from Ian F (Son of Resident) published on 15 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A ship is only as good as its captain. I find the Management as the best Captain and 1st Officer and would hate it if they moved from St Clare's. The staff who work under him are conscientious and carry out their duties marvellously. They all go the extra mile. They are approachable compassionate and
I cannot praise them enough in the way they look after my Mum, other residents and visitors. They are simply the best.

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Review from Dianne H (Daughter of Resident) published on 15 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with this care home - more like a hotel than a care setting. My Mam has never wanted to go into a care home but since my Dad has been in here my Mam has changed her opinion - but only wants to come in here.

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Review from Deborah M (Daughter of Resident) published on 27 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved in January 2018. She felt welcome immediately felt at home. The staff are amazing nothing seems to much bother. Her room is lovely and decorated really nice. The restaurant is lovely and mam seems happy with the food served. Office and care staff are very pleasant.

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Review from Christine D (Daughter of Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father arrived at St Clare's on Friday 12th January 2018 where he immediately was made to feel very welcome and settled very quickly. The establishment is spotlessly clean and all of the staff I have met have been very friendly and professional. The staff get involved in the activities and do everything
they can to meet my father's needs. I am so happy that my father is in this beautiful home.

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Review from Elsie D (Wife of Resident) published on 26 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot fault St Clare's Court the staff do a very good job and are always pleasant to the visitors. There is always a good choice of food which the residents enjoy.

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Review from Ivor S (Brother-in-law of Resident) published on 26 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been asked for comments in respect of my sister-in-law's welfare and comfort in St Clare's Court care home.
Two years ago, she fell and broke her hip. Following a period in hospital, she was admitted into a care home close to her home in Sheffield. She is a very independent person who has lead
a professional life in the industry but as she became aware that she needed help, she decided to return to her place of birth here in Co Durham. My wife and I live in Newton Abbot and were lucky enough to get her a place in St Clare's Court where she is now extremely well cared for in accommodation which is impeccably clean and warm. She comments how good the food is and how the staff are so attentive. My comments are well done St Clare's Court.

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Review from Margaret L (Wife of Resident) published on 24 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my husband was only in St Clare's Court for a short period he was made to feel at home and received the very best of care. His room was spotless with the ensuite absolutely immaculate.
Overall this care home was 1st class and the nicest one I have ever had the privilege of visiting.
I would
highly recommend it to anyone thinking of residing there.
Managerial staff were excellent very supportive and caring. Nothing was too much trouble.

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Review from karen d (Daughter of Resident) published on 9 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased mother is extremely happy here. The staff are great really caring and kind.

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Review from Simon W (Son of Resident) published on 26 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring, thoughtful and cheerful staff.
Clean, tidy and well-decorated interior.
Garden well kept (though the view of the multi-storey car park is a shame).
It's a shame the bedroom isn't a wee bit bigger.

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Review from S B (Friend of Resident) published on 7 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the home very clean and friendly. The staff treated residents and guests with dignity and respect. Made everyone welcome. Activities very well organised. Enjoyed the experience.

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Review from P T (Nephew of Resident) published on 29 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good experience. My aunt was looked after very well indeed and by very friendly and happy staff. A pleasure to have her stay in your home. Thank you.

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Review from S G (Daughter of Resident) published on 29 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Arranging for a parent to be placed in a home is very traumatic and not having experience of this process is even more traumatic, feeling helpless, out of one's depth and most of all guilty at what has to be done even knowing it is for the best.


I arranged for a viewing of St Clare's Court and although

I thought I had no pre-conceived ideas of what I would find. It was like entering into another world not a home but a hotel which was bright, colourful and friendly. The staff were friendly, helpful and proud of the place in which they worked. The residents were happy and my main thought was there was noise, talking, laughter. I had expected quiet or even silence but everyone seemed relaxed, happy and were enjoying their surroundings which appeared to be those of a high standard that one would find in a very "posh hotel".


My family visited St Clare's Court to confirm that this was where we wanted mum to stay. Alzheimer's is a dreadful illness and requires specialist care which we knew she would have from the staff and carers and allay any concerns we may have had.


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Review from Rita D (Daughter of Resident) published on 28 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience at St Clare's Court has always been positive. Staff are well trained and very caring. Although my parent has dementia she responds to kindness and refers to the carers as her friends. Never easy to place a parent into care, but I am very happy that she is at St Clare's.

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Review from Carolyn G (Daughter-in-law of Resident) published on 17 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a number of weeks in hospital my mother-in-law needed a place for palliative care. We found St Clare's having passed by a number of times. We called in without an appointment and were pleasantly surprised. It was a beautiful place, the staff and residents all seemed really happy, it was furnished
beautifully, was spotlessly clean. Unfortunately, my mother-in-law only got to spend a few days at St Clare's. The staff during this difficult period were extremely professional, accommodating of any requests and couldn't do enough for us as a family. I couldn't recommend St Clare's highly enough.

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Review from Lynda S (Daughter of Resident) published on 12 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, who had dementia, was admitted to hospital due to having breathing difficulties. After further investigations sadly, she was diagnosed with lung cancer with secondaries. As a family, we were truly devasted and began organising mam's house to get her home where we all, including mam, wanted
her to be. In reality, we decided, along with professional advice, this was not going to be feasible. Reluctantly we were required to find mam a home that provided palliative care. We arrived unannounced to have a look round.
The staff member was very kind, helpful and compassionate as we were all very upset. The rooms were very clean and the service users we met as we were looking round appeared very happy. All staff from all sectors were extremely kind, caring, helpful and knowledgeable, nothing was a problem to them. They went above and beyond to ensure mam and her family were all cared for. Unfortunately, mam spent a very short period of time at St. Clare's and we wish she had gone there sooner.

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Review from Anne V (Daughter of Resident) published on 11 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mam was diagnosed with terminal cancer and required 24-hour palliative care. I was very distressed at the thought of her needing to go into a care home as I was worried that she would not receive the same level of care that her family could give her at home. I soon realised that my mam could not
have received better care anywhere else. The staff were all amazing and couldn't have done any more to make my mam, family and myself feel welcome. The standard of care was excellent and the staff remained professional as well as being approachable and friendly, the home itself was very clean and homely. I would not hesitate in recommending St. Clare's to anyone.

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Review from Gerald G (Son of Resident) published on 10 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, after almost 5 weeks in hospital from dementia related illnesses, was diagnosed with complications including lung and secondary cancers. She was, unfortunately, unable to return home and required 24-hour palliative care. We had only a short time to find a suitable care provider but were fortunate
to locate St Clares in Newton Aycliffe. From our first inspection, the impression was excellent with very clean modern and well-maintained facilities, which were clearly kept at this standard by the very professional and personable staff. Who from the first meeting, were the most attentive and knowledgeable, of any I had met, in over two years of care user experience.


The attention to detail in everything the staff did meant we were all treated with the highest levels of dignity care and personal attention, which provided an exemplary experience, although over such a short time.


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Review from Elsie B (Wife of Resident) published on 7 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband enjoyed one weeks respite in St Claire's care home. He settled very well, and I would have no hesitation in taking him again, and when the day comes when I have to let him go full time care, that is where I would like him to go.


10/10 for all the staff from top to bottom. Well done St

Claires care home.

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Review from M W (Regular Volunteer) published on 6 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I go into St Clare's regularly to see my parishioners, presently 6 but also a number of others who have since died. All my parishioners and their families spoke very highly of the standard of care that they receive. I have found the staff excellent, working above and beyond requirements, especially
in care of the dying. The whole place is clean and welcoming, full of smiling and cheerful staff, always willing to help.

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Review from Trisha F (Daughter of Resident) published on 5 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 94-year-old father has recently become resident here and was very anxious about making the decision to leave his own home. But what an amazing home from home he now lives in. The staff and manager have been so helpful, thoughtful and supportive to me as a carer and to my dad in allowing him to make
this decision. The building, gardens and furnishings are beautiful and my father enjoys having people around, food is great and he is comfortable and most importantly happy and relaxed.

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Current Review Score: 10.0 (9.952)

Overview of Review Score

The Review Score of 10 (9.952) out of 10 for St Clare's Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.952 for St Clare's Court Care Home is calculated as follows: ( (374 Excellents x 5) + (17 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 392 Ratings = 4.952

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St Clare's Court Care Home is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Jan 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (10)

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Meet the Team (2)

Sarah

Sarah Todd

Job Title: Care Home Manager

What does kindness mean to you?


“Kind care is willing to put the needs of others first.”


As a Health Care Professional, Sarah has gained many years of experience in providing care and support for older people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.


Sarah shares that HC-One’s vision is aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Sarah remarked:


“The Residents, the people. Hearing laughter in the home and supporting Residents to fulfil hopes and dreams. Everything is possible with the right love and support behind you.”


Outside of work, Sarah enjoys spending time with her favourite people, going on holidays, listening to music and reading. Sarah’s biggest achievements are getting ‘Outstanding in Care’ CQC, making the final three for Care Home of the Year and winning Rising Star of the Year.


If you would like to find out more about St Clares Court, Sarah would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.


Katie

Katie Heslop

Job Title: Resident Liaison Officer

Joined: 2017

“For me, kind care is about doing good things that bring happiness to others. In my job, I demonstrate kindness by always having a gentle nature and having the desire to make a real difference to our Residents and their families.”


Having joined the kind care team at St Clare’s Court in 2017 as a Housekeeper, Katie has worked collaboratively with her Colleagues to provide the kindest possible care to Residents, while gaining a greater understanding of the care sector over the years.


After four years at St Clare’s Court, Katie was appointed as the Resident Liaison Officer, where she continues to provide kind care to Residents and their loved ones. In her role, Katie provides a warm welcome to all new Residents and Relatives to help them settle into St Clare’s Court, helping it feel like a true home-from-home.


Katie shares HC-One’s vision is aiming to provide the kindest care for every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Katie remarked:


“I love getting to know all of our Residents as individuals, by understanding their likes and dislikes to ensure we deliver high quality, person-centered, and, most importantly, kind care.”


Katie’s greatest achievement is her children, who she and her husband enjoy spending quality family time with outside of work.