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Northcare Residences has a Review Score of 10 (9.969) out of 10, based on 22 reviews in the last 2 years. Over all time Northcare Residences has 22 reviews.
Review from M L (Sister-in-law of Resident) published on 18 March 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Jordan Simpson, Care Home Manager at Northcare Residences
Thanks for the positive review; we will ensure this is passed on.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Iain L (Husband of Resident) published on 15 March 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Jordan Simpson, Director at Northcare Residences
Thanks for the positive review. We will ensure this is passed on.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 10 (9.969) out of 10 for Northcare Residences is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 22 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.969 for Northcare Residences is calculated as follows: ( (254 Excellents x 5) + (8 Goods x 4) ) ÷ 262 Ratings = 4.969
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Northcare Residences is based on 22 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 22 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 18 Jun 2024
| How well do we support people's wellbeing? |
Very good
(5) |
| How good is our leadership? |
Very good
(5) |
| How good is our staff team? |
Very good
(5) |
| How good is our setting? |
Very good
(5) |
| How well is care and support planned? |
Very good
(5) |
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
View Latest Report
Response by Northcare Residences to this inspection report
Awaiting initial Care Inspecorate inspection. Please see recent reports from other Care Homes in group.
Please Contact Us for Latest Vacancies
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Job Title: Care Home Manager
Joined: 2013
Robert Swann has been with Northcare for 11 years. He has worked throughout various roles from Care Assistant, Senior Care Assistant, Suite Manager and Care Home Manager.
Robert will be available to discuss any questions or queries that you may have.
Job Title: Clinical Lead
Joined: 2024
Danielle joined Northcare in 2024 as a Clinical Lead.
She has worked as a nurse for the NHS and within a care home environment in recent years before taking up the position of Clinical Lead at Northcare Residences.
Danielle has a warm and calm disposition and delivers a high level of care to all our residents.
Job Title: Suite Manager
Joined: 2015
Avril has been part of the Northcare Team for 9 years, she has a great knowledge of her residents.
She previously worked within our Dementia suite at one of our homes in East Kilbride, before moving on to spend some time working alongside our night shift team. Avril has recently been promoted to Suite manager within Northcare Residences for her experience and commitment to her role.
Avril has been a qualified nurse for 15 Years and this is displayed with her vast knowledge and professionalism.
Job Title: Suite Manager
Joined: 2023
Jade joined Northcare in 2023 as a Suite Manager, she works in Wallace Suite.
She has experience working within both frail and elderly and dementia suites and her main focus is caring with a person-centred approach individually to each resident's needs.
Job Title: Suite Manager
Joined: 2018
Michael joined Northcare in 2018 and has worked in various roles throughout the business and has a
passion for caring for the elderly, particularly those living with dementia.
He has been part of the opening teams for our sister properties Northcare Suites, Edinburgh and Balmoral, Glasgow and is now Suite Manager at Northcare Residences, Stirling.
Michael is a valued member of our team and has a wealth of experience and knowledge.
Job Title: Front of House Manager
Joined: 2023
Angela joined Northcare in 2023 and brings a wealth of knowledge from her previous roles within the luxury hospitality sector.
She prides herself on providing excellent customer service to resident's families and friends and is always on hand to assist with any arrangements needed.
Job Title: Head Chef
Joined: 2017
Neil has been a head chef with Northcare since 2017 and brings a wealth of knowledge to his kitchen team.
Developing menus for our special events throughout the year and ensuring client feedback on the menu are taken on board.
Neil has introduced monthly residents' masterclasses and food-tasting sessions.
Job Title: Head of Hospitality
Joined: 2023
Alan joined the Northcare team in 2023 as Head of Hospitality. He has always worked in hospitality and has a passion for customer service and caring for people.
Alan enjoys building relationships with our residents and works closely with the kitchen team to ensure seamless services are provided at all times.
