Northcare Residences

20 Lower Bridge Street, Stirling FK8 1AA
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Top 20 carehome certificate
10 27 Reviews
  • Northcare Residences, Stirling
Northcare Residences is a purpose-built luxury care home in Stirling. The skilled and experienced team provide 24 hour nursing care which is tailored to each individual's unique support needs and wishes.

Each of the 65 generously appointed bedroom suites comes with hospitality and turn down services, a daily newspaper and passive alarm sensors. They are finished to the highest standards and include large en-suites with rain head showers, double bed, telephone facility, call bell, high speed wireless internet connectivity and Sky TV facility.

The interiors exude elegance- they are fresh, spacious and bathed in natural light. Communal areas include lounge and dining rooms, the Brasserie, the Sky Terrace, a hair and beauty salon and a cinema room.

There is a busy programme of activities and entertainment to choose from. Guests are welcomed; they can enjoy a complementary meal or even book the cinema room for special events with their loved one.

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Care Provided by Northcare Residences

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 65 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • Epilepsy
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Robert Swann (Manager)
  • Admission Criteria
    • Private Care / Self-funded Placements
    • Ages 65+
  • Room Information
    • Single Rooms (65)
    • Single Rooms with ensuite Wet Room (65)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2023
    • Number of floors: 3

Funding & Fees Guide for Northcare Residences

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,945
    • Self-Funded Residential Dementia Care from £1,945
    • Self-Funded Nursing Care from £1,945
    • Self-Funded Nursing Dementia Care from £1,945

  • Weekly rate fixed until April 2026
  • (these prices are only a guideline, please contact Northcare Residences to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Onsite free car park


Northcare Residences Reviews (27)

Total of 27, showing 21-27
10

Northcare Residences has a Review Score of 10 (9.972) out of 10, based on 27 reviews in the last 2 years. Over all time Northcare Residences has 27 reviews.

Overall Experience

  • 26
  • 1
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Date Published

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Review from C G (Daughter of Resident) published on 19 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that our dad is receiving at Northcare is exceptional. All staff from reception, to hospitality, housekeeping, carers, nurses and management treat our Dad with the utmost respect. The care and kindness shown on a daily basis genuinely warms my heart. Nothing is too much trouble and there is
never a raised eyebrow, eyeroll or sigh... all care is carried out with a smile and a great deal of compassion. The staff are ever present and chat, laugh and build relationships with the residents and their families. The medical support from Viewfield Medical Practise has also been outstanding. In addition to the wonderful care, there is a wide range of activities and entertainment, the food is made freshly in-house and the surroundings are of very high standard and well maintained. We are very grateful to everyone at Northcare. We have peace of mind each time we leave, knowing our dad is safe and being well looked after by the most wonderful team of people.

Reply from Jordan Simpson, Care Home Manager at Northcare Residences

Hi, thanks for this, will ensure to update the full care team.


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Review from J W (Daughter of Resident) published on 15 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has settled in well to Northcare Residences, we loved the feel of the home and the people who run and work in it. The staff are interested in my dad and engage well with him and my sister and I too. We especially liked the high ceilings and spacious bedroom although my dad is spending lots of
time out of his room which is a great surprise to us joining in with other residents and taking part in activities including days out and the cinema within the care home. We feel he is safe and looked after and his quality of life has improved since coming in almost 3 months ago.

Reply from Jordan Simpson, Director at Northcare Residences

Hi, Thanks for the feedback, I will ensure this is passed on.


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Review from Douglas H (Son of Resident) published on 2 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptional level of care for my elderly, frail mother.
In comparison to other nursing homes that I have visited, the set-up is remarkable. More like a high-class hotel.
Cleanliness, accommodation, catering, activities are all excellent. However, it is the professionalism and compassion of the nurses
and carers that really stand out. Certainly, the manager is highly visible, experienced, skilled and accessible - I doubt that any drop in standards would be tolerated. However, the staff and, in particular, the clinical lead/nurses are genuinely compassionate people.
I simply couldn’t be more grateful.

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Review from Fred M (Son of Resident) published on 10 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is very welcoming indeed - all the staff are cheery and chatty, but also professional. The management, nursing staff and hospitality teams are a real credit to Northcare, as are the departments visitors don't tend to engage with such as housekeeping and maintenance. The building is bespoke
and each of the resident's rooms is very spacious with high ceilings throughout. The communal areas have some very nice pieces of old/antique furniture further adding to the ambience and experience. The care that my father has received since he became a resident at the start of 2024 has been first-class - they have stabilised his medication and he is looking well for his age. It is evident that he is well-settled and happy here. The range of activities provided by Northcare is impressive and my father attends most of these. Food quality is excellent and varied. I have recommended Northcare to a number of friends who have elderly parents in the Central Belt.

Reply from Jordan Simpson, Care Home Manager at Northcare Residences

Thanks for the positive review, we will ensure this is passed on.


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Review from Janice P (Daughter of Resident) published on 22 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum moved into Northcare Residences in Aug 23. We are delighted with all the wonderful people who work there they really do take care of our mum. We as a family feel Mum has settled in really nicely. We have come a long way and Mum is so much happier in herself. Thank you for trying different things
to help Mum enjoy her meals and taking the time to consider her specific needs, giving her the space when she needs it and bringing fun, laughter, music and dance back into her life.
Thank you for the lovely pamper sessions and the hair appointments. But most of all thank you for the care you and every one of your team provide. What a wonderful place. We love you all very much!
It feels so good to put our heads on our pillow at night knowing that Mum is safely tucked up in bed and she has had a happy day.

Reply from Jordan Simpson, Care Home Manager at Northcare Residences

Thank you for the lovely review. We will ensure this is passed on.


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Review from M L (Sister-in-law of Resident) published on 18 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I have found the management and staff of this care home to be very friendly and professional. Other visitors have also commented on the facilities and how friendly and well turned out the staff are. They are on top of any medical issues that arise and keep us well-informed. They treat
the resident with respect and friendliness at all times. The programme of activities is varied and interesting. The rooms are lovely and larger than other care homes we've seen and are kept very clean. It's like a home from home. There is a varied menu and the resident always has a choice.

Reply from Jordan Simpson, Care Home Manager at Northcare Residences

Thanks for the positive review; we will ensure this is passed on.


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Review from Iain L (Husband of Resident) published on 15 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff are very caring and attentive. The standard of the accommodation and the facilities within the home are excellent; there is also a full programme of activities for residents.
The level of communication is very good.

Reply from Jordan Simpson, Director at Northcare Residences

Thanks for the positive review. We will ensure this is passed on.


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Current Review Score: 10.0 (9.972)

Overview of Review Score

The Review Score of 10 (9.972) out of 10 for Northcare Residences is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.972 for Northcare Residences is calculated as follows: ( (310 Excellents x 5) + (9 Goods x 4) ) ÷ 319 Ratings = 4.972

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Northcare Residences is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 18 Jun 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Very good

(5)
How good is our setting? Very good

(5)
How well is care and support planned? Very good

(5)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Response by Northcare Residences to this inspection report

Awaiting initial Care Inspecorate inspection. Please see recent reports from other Care Homes in group.


Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (8)

Robert

Robert Swann

Job Title: Care Home Manager

Joined: 2013

Robert Swann has been with Northcare for 12 years. He has worked throughout various roles from Care Assistant, Senior Care Assistant, Suite Manager and Care Home Manager.


Robert will be available to discuss any questions or queries that you may have.


Danielle

Danielle McKeown

Job Title: Clinical Lead

Joined: 2024

Danielle joined Northcare in 2024 as a Clinical Lead.


She has worked as a nurse for the NHS and within a care home environment in recent years before taking up the position of Clinical Lead at Northcare Residences.


Danielle has a warm and calm disposition and delivers a high level of care to all our residents.


Avril

Avril Howat

Job Title: Suite Manager

Joined: 2015

Avril has been part of the Northcare Team for 10 years, she has a great knowledge of her residents.


She previously worked within our Dementia suite at one of our homes in East Kilbride, before moving on to spend some time working alongside our night shift team. Avril has recently been promoted to Suite manager within Northcare Residences for her experience and commitment to her role.


Avril has been a qualified nurse for 15 Years and this is displayed with her vast knowledge and professionalism.


Jade

Jade Hakeem

Job Title: Suite Manager

Joined: 2023

Jade joined Northcare in 2023 as a Suite Manager, she works in Wallace Suite.


She has experience working within both frail and elderly and dementia suites and her main focus is caring with a person-centred approach individually to each resident's needs.


Michael

Michael Paterson

Job Title: Suite Manager

Joined: 2018

Michael joined Northcare in 2018 and has worked in various roles throughout the business and has a
passion for caring for the elderly, particularly those living with dementia.


He has been part of the opening teams for our sister properties Northcare Suites, Edinburgh and Balmoral, Glasgow and is now Suite Manager at Northcare Residences, Stirling.


Michael is a valued member of our team and has a wealth of experience and knowledge.


Angela

Angela Reid

Job Title: Front of House Manager

Joined: 2023

Angela joined Northcare in 2023 and brings a wealth of knowledge from her previous roles within the luxury hospitality sector.


She prides herself on providing excellent customer service to resident's families and friends and is always on hand to assist with any arrangements needed.


Neil

Neil Ramsay

Job Title: Head Chef

Joined: 2017

Neil has been a head chef with Northcare since 2017 and brings a wealth of knowledge to his kitchen team.


Developing menus for our special events throughout the year and ensuring client feedback on the menu are taken on board.


Neil has introduced monthly residents' masterclasses and food-tasting sessions.


Alan

Alan Fry

Job Title: Head of Hospitality

Joined: 2023

Alan joined the Northcare team in 2023 as Head of Hospitality. He has always worked in hospitality and has a passion for customer service and caring for people.


Alan enjoys building relationships with our residents and works closely with the kitchen team to ensure a seamless service is provided at all times.