All fees can be discussed personally with the General Manager over the phone or when you come for a tour of the Home
Oak Hall can facilitate all types of visits. The home welcome young and old and well-behaved pets are always a joy to bring along if visitors wish.
The care home has a large parking area to the front of the main building with clear signage for visitor parking.
Oak Hall Care Home has a Review Score of 9.7 (9.686) out of 10, based on 48 reviews in the last 2 years. Over all time Oak Hall Care Home has 91 reviews.
Review from L M (Power of Attorney of Resident) published on 10 March 2025
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Reply from Jane McAuley, General Manager at Oak Hall Care Home
Thankyou for taking the time to write a review. I'm glad that you feel we provide a high level of care and that staff are efficient. Its a real pleasure looking after your friend at Oak Hall I love spending time and chatting to her she's had such an interesting life.
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Review from Judith R (Daughter of Resident) published on 31 January 2025
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Reply from Jane McAuley, General Manager at Oak Hall Care Home
Thank you for taking the time to write a review. It was a pleasure to look after your Mum during her time at Oak Hall. She settled in very well when she moved in and being able to go out in the same grounds was a bonus. Thank you for your kind words.
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Review from Roger G (Resident) published on 21 January 2025
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Reply from Jane McAuley, General Manager at Oak Hall Care Home
Thank you for taking the time to post a review. I'm pleased your requirements are being taken care of at the home and that you are comfortable.
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Review from K E (Daughter of Resident) published on 14 January 2025
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Reply from Jane McAuley, General Manager at Oak Hall Care Home
What a lovely review. Your Mum was truly one of our family. Always happy with a warm hello and a beaming smile when we entered her room. Thank the staff for everything they did for her. Such a kind lady, she would join in with all the activities, especially the games and bingo. She also likes the gardening club and sitting outside in the sunshine especially if she could enjoy a small glass of wine in the afternoon. She is missed by many. Thank you for taking the time to write such a wonderful review.
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Review from David P (Son of Resident) published on 14 January 2025
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Reply from Jane McAuley, General Manager at Oak Hall Care Home
Thank you for your review. I'm so pleased your Mum chose to stay with us. It's important that people have personal items around them and can make their rooms as homely as possible. Oak Hall is such a grand building but always feels so homely when people are inside. I'm happy that Mum and the family found the staff friendly. Thank you again for leaving such a positive review.
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Review from Jane B (Daughter of Resident) published on 13 January 2025
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Reply from Jane McAuley, General Manager at Oak Hall Care Home
It was such a pleasure to have Mum with us. She was a real character and always saw the funny side of every situation. So good at quizzes and word searches. If she couldn't find the right word she would simply make one up. Always grateful for what the staff did for her she will be forever missed as will your family. Thank you for taking the time to write such a lovely review.
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Review from Gary F (Son of Resident) published on 10 December 2024
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Reply from Jane McAuley, General Manager at Oak Hall Care Home
Thankyou for such a lovely review. We will always remember Dad and Mum with great fondness. They were such a delight to have in the home. His wisdom on cricket no doubt helped our staff hone their skills in the game. His humour always brought laughter to the home and you could hear him wherever he was chuckling away, he will be missed.
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Review from K Y (Friend of Resident) published on 24 September 2024
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Reply from Jane McAuley, General Manager at Oak Hall Care Home
Thank you for such a lovely review. I'm so glad you feel your friend is in good hands and that he is treated with dignity and respect in our home. Everyone should always be treated with dignity and respect no matter what. We have a hardworking team that keeps the home clean and tidy and ensures that it is always welcoming to anyone who comes here. Thank you again.
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Review from K M (Wife of Resident) published on 16 September 2024
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Reply from Jane McAuley, General Manager at Oak Hall Care Home
Thank you for taking the time to write a review. Even though your husband was only with us for a very short time, he was still part of our family. We are glad we could help at such an important time. Thank you again.
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Review from F G (Friend of Resident) published on 16 September 2024
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Reply from Jane McAuley, General Manager at Oak Hall Care Home
Thank you for your review. I'm so pleased that you find our home well maintained and staff helpful. Our programme of events is extensive to cater for everyone's needs. Thank you for taking the time to write.
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Review from Ang W (Daughter of Resident) published on 9 September 2024
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Reply from Jane McAuley, General Manager at Oak Hall Care Home
Thank you for such kind work. The staff team work very hard to make Oak Hall feel like home and be supportive of everyone who comes here including their family members. I'm happy that Dad's last months were the best they could be, he was a pleasure to support as were the whole family.
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Review from Ruby T (Granddaughter of Resident) published on 2 September 2024
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Reply from Jane McAuley, General Manager at Oak Hall Care Home
Thank you for taking the time to post a review. I am so pleased your Nana is enjoying her stay at Oak Hall and she is enjoying the food. She is such a lovely lady. Thank you again.
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Review from Lara M (Daughter of Resident) published on 9 July 2024
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Reply from Jane McAuley, General Manager at Oak Hall Care Home
Thank you for taking the time to write such a lovely review. It was such a pleasure having your father with us he really liked the activity sessions. He is more than welcome to come back any time for a visit to say hello or to stay. Thank you once again.
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Review from N M (Son of Resident) published on 10 June 2024
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Reply from Jane McAuley, General Manager at Oak Hall Care Home
Thank you for such a lovely review. It was an absolute pleasure to look after Mum and support your family when you needed us. End of life is always difficult but we do try to take the pressure off families by being there for you. Thank you again.
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Review from R V (Daughter of Resident) published on 5 June 2024
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Reply from Jane McAuley, General Manager at Oak Hall Care Home
Thank you for your review. It was a pleasure to support your family in the last month of Mum's life. She was such a lovely lady, so dignified. I am glad you chose to spend her last days with us, it is an honour to support people at the end of their lives. Thank you again.
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Review from S S (Daughter of Resident) published on 30 April 2024
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Reply from Jane McAuley, General Manager at Oak Hall Care Home
Thank you for such a positive review. It was such a pleasure to look after your Mother, she was such a lovely lady. You have a wonderful family and we were very happy to support you at such an important time.
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Review from J S (Daughter of Resident) published on 11 March 2024
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Reply from Jane McAuley, General Manager at Oak Hall Care Home
Thank you for your review. It was such a pleasure supporting Mum during her brief stay. She made such a great recovery we wish her well going forward.
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Review from Natasha W (Friend of Resident) published on 15 February 2024
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Reply from Jane McAuley, General Manager at Oak Hall Care Home
What a fantastic review. I'm so glad your friend is happy at the home it is a beautiful place with such a lot going on inside and outside the home. We have a wide range of activities and such beautiful grounds. Thank you again.
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Review from Simon R (Friend of Resident) published on 7 February 2024
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Reply from Jane McAuley, General Manager at Oak Hall Care Home
Thank you for such a lovely review. We are very lucky to be surrounded by such beautiful countryside. The team always go the extra mile for the residents. Thank you again for taking the time and trouble to write a review for us.
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Review from Rachel A (Friend of Resident) published on 31 January 2024
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Reply from Jane McAuley, General Manager at Oak Hall Care Home
I am so glad you enjoyed lunch and a catch-up with your friend. Thank you for taking the time to write a review. We hope you visit again soon.
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The Review Score of 9.7 (9.686) out of 10 for Oak Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 48 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 47 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.686 for Oak Hall Care Home is calculated as follows: ( (428 Excellents x 5) + (106 Goods x 4) + (21 Satisfactorys x 3) + (3 Poors x 2) + (5 Very Poors x 1) ) ÷ 563 Ratings = 4.686
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Oak Hall Care Home is based on 47 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 47 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 11 Sep 2021
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Job Title: General Manager
Joined: 2021
Jane is a qualified nurse holding both RNHM and RGN qualifications. She has worked in private houses, care homes and hospitals where she spent some time working in theatres.
Jane joined the Manor Life team at Oak Hall in April 2021.
She has a wealth of experience in managing care homes especially in helping care homes achieve good CQC ratings.
Job Title: Home Administrator
Joined: 2018
Dawn has worked at Oak Hall since July 2018 when it first opened as a Care Home. Dawn deals with all incoming enquiries for the home ensuring a high standard of communication is maintained.
Dawn started her career in the care industry as a Health Care Assistant and fell in love with the industry. Dawn decided to grow her knowledge of the industry and due to family commitments moved into the administration and HR side of the business.
Since being at Oak Hall Dawn has become an integral part of the team.
Job Title: Senior Nurse
Joined: 2021
Rosemarie has worked here at Oak Hall since June 2021 as an RN. Rosemarie was appointed Senior Nurse in November 2022.
Rosemarie trained in Jamaica and qualified as an RN in 1994, as a Midwife in 1998 and as a Public Health Nurse in 2008.
Rosemarie migrated to the UK from Jamaica in 2016, and once here obtained a HABC Level 5 Diploma in Leadership in Health and Social Care in 2018. She has been working in the care home setting since then.
Job Title: Head Chef
Joined: 2025
After starting his career 29 years ago at The Grand in Brighton, Matt has joined our team here at Oak Hall.
Job Title: Well-being Manager
Joined: 2022
Hi, I'm Sarah and I joined the Oak Hall team in August 2022. I have recently completed a First Class Honours Degree in Psychology at Winchester University and have always wanted to work within the care sector and I really enjoy my role. Previously I have worked in both the catering and education sectors and also spent several years serving in the RAF as an engineer for search and rescue helicopters.
Job Title: Senior Nurse RGN
Joined: 2022
Hi, my name is Gabby and I am a senior nurse here at Oak Hall. I joined the team in 2022 after previously nursing at Holy Cross Hospital. I am from Romania and qualified as a RGN in 2017. I like yoga, running and reading, mostly psychology books.
Job Title: RGN
Joined: 2021
Hi, I'm Ramona and I am part of the nursing team here at Oak Hall. I moved here from Romania in 2016. I've been a carer since that time, moving up to lead carer and finally qualifying as an RGN in 2020. I joined the team here in December 2021.
My hobbies include gardening, movies cinema and shopping as well as spending time with my lovely husband and two wonderful sons.
Job Title: Head Housekeeper
Joined: 2021
Shirley joined Oak Hall in April 2021. Shirley has worked in care for all of her life. Having started her career with King Edward VII and worked there for 30+ years. Shirley then went to Holy Cross Hospital where she completed my NVQ level 2 in housekeeping. Shirley then moved to Moorlands Care Home and completed my NVQ level 2 in Dementia. In my spare time Shirley likes to walk my dog, Jasper and spend time in the garden, but most of all spending time with her 3 boys.
Job Title: Senior Health Care Assistant
Joined: 2022
Beky Joined Oak Hall in February 2022. Beky had previously worked in the hospitality industry for 17 years and decided to have a change in career.
Beky joined the team as a Health Care Assistant, after 6 months Beky was promoted to Senior Health Care Assistant and is now embarking on her NVQ Level 3 in Health & Social Care.
Job Title: Team Leader for care
Joined: 2023
Hi, I'm Abin and I am one of the team leaders on the care team. I have a masters in Data Science and have been a carer for 3 years.
Job Title: Senior Health Care Assistant
Joined: 2021
Hi, I'm Carol and I was born in the Philippines. I moved to the UK and became a citizen in 2005, became qualified in care in 2009 and joined the Oak Hall team in 2021. Before that, I graduated with a degree in Airline & Airport Management and worked at Gatwick Airport as a PSA.
Job Title: Senior Health Care Assistant
Joined: 2022
Hi, I'm Ken and I'm originally from the Philippines. I moved to the UK in 2006 and became a British Citizen. I started in the care sector in 2009 before joining Oak Hall in 2022.
I'm a Born Again Christian and my hobbies include singing, playing guitar and playing sports, especially basketball.