Oak Hall Care Home

Wispers Lane, Haslemere GU27 1AB
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9.7 91 Reviews
  • Oak Hall Care Home, Haslemere
Oak Hall in Haslemere, Surrey, opened its doors to new residents in November 2018, following an extensive refurbishment. It offers luxurious surroundings for 55 residents, all of whom enjoy their own en-suite rooms. Some of the rooms can accommodate couples.

In keeping with other homes within the group, Oak Hall will deliver exceptional levels of care in convivial surroundings. Restaurant-style dining is a key feature, alongside a dedicated Health and wellness team who will be running a wide range of well being activities to keep residents active in mind body and soul.

Oak Hall will offer a range of care options: residential, convalescent, respite and specialist palliative care are all available, each with the aim of providing dignity and respect through programmes tailored to the needs of the individual.

Oak Hall lives up to its name with a large oak-panelled entrance hall; oak staircase and balustrading with many further oak features throughout the building. The original interiors of the principal rooms remain little altered: marquetry inlay to some floors, plastered ceilings, stone and marble fireplaces, marble floors, heraldic stained glass and tiled bathrooms.

Long-term nursing care - Respite Care - Convalescence following an operation - Specialist palliative care.

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Care Provided by Oak Hall Care Home

  • Primary Care Categories
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 55 Service Users
  • Privately Owned
  • Care Offered
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Jane McAuley (General Manager)
  • Admission Criteria
    • Private and Local Authority funding accepted
    • Ages 65+
  • Room Information
    • Single Rooms (51)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (45)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2018
    • Number of floors: 3

Funding & Fees Guide for Oak Hall Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,750 – £2,050
    • Self-Funded Nursing Care £1,750 – £2,050
    • RESPITE Self-Funded Residential Care £1,750 – £2,050
    • RESPITE Self-Funded Nursing Care £1,750 – £2,050

  • All fees can be discussed personally with the General Manager over the phone or when you come for a tour of the Home
  • (these prices are only a guideline, please contact Oak Hall Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Oak Hall can facilitate all types of visits. The home welcome young and old and well-behaved pets are always a joy to bring along if visitors wish.


  • Parking

  • The care home has a large parking area to the front of the main building with clear signage for visitor parking.


Oak Hall Care Home Reviews (91)

Total of 91, showing 21-40
9.7

Oak Hall Care Home has a Review Score of 9.7 (9.686) out of 10, based on 48 reviews in the last 2 years. Over all time Oak Hall Care Home has 91 reviews.

Overall Experience

  • 67
  • 22
  • 0
  • 1
  • 1

Date Published

91
7
16
48
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Review from G R (Friend of Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Oak Hall is a great care home, with the residents being given top-notch care and facilities.
The care staff are amazing, and the residents have lots of really good and challenging activities to keep them mentally focused and active.

Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thank you for writing such a great review. We have a fantastic well-being team that keeps everyone entertained. The care staff work very hard to make sure all the residents have all their care needs met. We are just one big family at Oak Hall that really does care about each other. Thank you for taking the time to write a review.


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Review from Jason J (Grandson of Resident) published on 15 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Oak Hall has assisted myself and my Nan when they helped me to move her to Oak Hall Care Home. Nan's health has improved and she is content. It was a good move made by all. The care is excellent and all staff are friendly and welcoming. Nan seems more coherent than when she was at home, they are willing
to listen and to help in any way they can.

Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thank you for taking the time to write a review. This is the second time your Nan has been with us and we love having her. She is a pleasure to support and we will help you in any way we can. Thank you.


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Review from Caroline M (Daughter of Resident) published on 2 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Oak Hall is a care home that doesn't feel like a care home. It's both grand and comfortable, a country house, living with lovely rooms and food, in a glorious setting. It's very well run by the outstanding manager, with a well-led team of nurses who are professional, caring, kind and focused on the
individual. I am very glad my mother is spending her post-stroke life in such a supportive environment with friendly, helpful staff and expert care. Thank you, Oak Hall; you've been and continue to be a lifesaver!

Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thank you for such a wonderful review. Mum and your journey has not been easy, but both of you are making extremely good progress. It always is a team effort; thank you for continuing to work with us. It's a pleasure having you both as part of our family. Thank you again for taking the time to write such a glowing review.


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Review from Jane B (Daughter of Resident) published on 17 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has now been a resident for just over two years. She was helped to settle in right from the start and has been very content to be here. She loves all the carers who take the time to chat and joke with her whenever they visit her room. The activities are very varied and topical, and Mum gladly
joins in with most of them, especially in the afternoon, as she is no early riser! She also enjoys the meals as she says the cooking is very good and there is always a good choice. The home is always responsive if I have a query or problem, and the staff are very approachable and willing to listen and help whenever a need arises. I am very grateful that we found OakHall for Mum. It has worked out very well.

Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thank you for taking the time and trouble to write a review. We love having Mum with us; she is a real character and is great to sit and have a chat with. She joins in with most activities but also likes a walk outside, weather permitting. She also has a fantastic sense of humour.


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Review from Sylvia M (Mother of Resident) published on 9 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My son is a recent resident of Oak Hall Care Home. I can say that the overall impression is one of 'homeliness'. Excellent to feel how caring it is.

Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thank you for your review. I'm glad you feel the home is homely. Oak Hall is a big home but we strive to make it feel like a home from home. It's a pleasure looking after your son and having you as a frequent visitor. Thank you again.


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Review from Brenda R (Wife of Resident) published on 8 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband required palliative care following radiotherapy treatment and Oak Hall Care Home was recommended to me. Due to his illness, my husband was very confused and disorientated but the staff made a huge effort to calm him and to make his transition from hospital as smooth as possible. All the staff
- at every level - were professional, caring and supportive, both to myself and my husband. To be able to take our dog in to visit my husband and to see the joy on my husband's face was priceless. I would have no hesitation in recommending Oak Hall for a loved one.

Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thankyou for your review. I'm so glad we were able to support you and your husband at the end of his life. Its always a difficult time for anyone and to have your dog with you calmed your husband and brought a smile to his face. I'm pleased we were able to help.


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Review from Vanessa G (Friend of Resident) published on 24 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So welcoming, clean and friendly. A lovely setting and everyone is so kind. Clean and a luxury environment.

Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thank you for your wonderful review. We are very proud of Oak Hall and the grounds we occupy. We have stunning views over the rolling hills of Surrey. Staff are proud to work at Oak Hall and always strive to be welcoming and kind. Thank you again for taking the time and trouble to write a review.


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Review from B A (Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My care home experience is very limited and I am here in respite care as a result of a serious fall in May last. In retrospect, I feel, to what I would describe as a 'medical hotel' better suited because of the emphasis on constant physiotherapy. Nevertheless, Oak Hall is very well managed and staffed,
and has a very friendly and comfortable feel. I have been very well treated and would not hesitate to recommend to anyone in need of long-term care and effectively looking for a home. It feels very serene here in a beautiful setting. As you will see, the rankings given indicate high quality.

Reply from Jane McAuley, General Manager at Oak Hall Care Home

What a lovely review. Thankyou for taking the time and trouble to write a review for Oak Hall.


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Review from Ann L (Resident) assisted by family/friend published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with everything.

Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thank you for taking the time to write a review. I'm so please you are happy with everything. Its a pleasure to have you as part of our family.


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Review from Kim N (Friend of Resident) published on 5 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As a regular visitor, you are always made welcome. Great activities and very popular. Food is varied and tasty. Staff are helpful and friendly. Beautiful grounds to walk around.

Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thank you for taking the time to write a review. I'm glad you are always made to feel welcome when you visit and that the staff are helpful, it is always nice to see you.


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Review from I M (Son of Resident) published on 4 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Oak Hall continues to provide excellent service for my father, who has been a resident for three and a half years. They have never haltered in maintaining a homely, family atmosphere where each resident is valued as an individual. The staff are truly excellent, and the manager leads the team by example
so that high standards are maintained in every aspect of the service.
Highest compliments - Dad regularly thanks us for finding Oak Hall.

Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thank you for such a wonderful review. We love having your father with us; he's a real character. Thank you for taking the time to write the review; it is very much appreciated.


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Review from David B (Resident) assisted by family/friend published on 4 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a long-term resident, I am very happy here. I am always very well looked after and the care is very well organised. The staff are courteous and do their best to meet all my requests. The food is mostly good but the quality of produce could do with some improvement. This and the shortage of staff
is my only criticism. The rooms and grounds are excellent.

Reply from Jane McAuley, General Manager at Oak Hall Care Home

I am glad you are very happy at the home and that you are well looked after. The shortage of staff has been addressed through our extensive recruitment and sponsorship programme. This means we have all our own staff on-site without the need for agency. Thank you for your very kind review.


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Review from K B (Son of Resident) published on 1 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Well-tended.

Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thank you for taking the time to write a review. Kind regards.


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Review from Ann G (Daughter of Resident) published on 31 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in Oak Hall for over 4 years! She has been well cared for and enjoys the company. The food and her room are fine and she was here during COVID lockdown - which was really difficult for all of us. My mother always says, that if you have to be in a home, this is the best one!

Reply from Jane McAuley, General Manager at Oak Hall Care Home

What a lovely review. Covid lockdown was very hard for the residents I am so pleased she felt this was the best home to be in. She does have a lot of friends in the home. Thank you again for taking the time to write a review.


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Review from L K (Daughter of Resident) published on 31 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So lucky to have found a place that suits Dad and his needs. All the staff are so welcoming and friendly and supportive. Dad has been here for three years now and everyone feels like an extension to our family.
Thank you for everything you do, we really appreciate your support and love.

Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thank you for taking the time to write a review. I'm so glad you feel like we are all family. We try to make Oak Hall a family-orientated home so I'm pleased it also works for your family too. We love having Dad with us, he's a real character. Thank you again.


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Review from A L (Son of Resident) published on 31 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We find Oak Hall to be a very welcoming home with lovely attentive and caring staff. The rooms are clean, bright and well-furnished. The staff have looked after my mother beautifully.

Reply from Jane McAuley, General Manager at Oak Hall Care Home

I am very pleased you find Oak Hall welcoming. We love having your mother with us and she is a pleasure to support. Thank you for your very kind review.


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Review from Robin L (Husband of Resident) published on 31 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and helpful staff, pleasant rooms and nice outlook.

Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thank you for a lovely review. I am so pleased that the staff are friendly and helpful that is exactly how they should be. We have 25 acres of land so are very spoiled with our outlook. Thank you again for taking the time to write a review.


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Review from William P (Resident) published on 31 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every person treats you with respect.
Medical help is excellent.

Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thank you for your review. I am so pleased that we have been scored with five stars thank you so much. I'm happy that you are treated with the respect you deserve. Thank you again.


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Review from Tony S (Resident) assisted by family/friend published on 31 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a resident here for twenty months. I am very happy and comfortable with Oak Hall. Just one think I would mention in the response time to me pressing my room buzzer is not good - too long a wait.

Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thank you for your very kind review. Sometimes we have a lot of people who call at the same time but I apologise if you have had to wait for someone to get to you. I am pleased you are happy and comfortable at the home. Thank you again for taking the time to write a review.


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Review from D S (Wife of Resident) published on 31 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Spacious, excellent facilities in the whole care home. Comfortable, clean and well furnished. The atmosphere is quiet, but busy at times with activities and care and carers. The staff do their very best to attend to the residents and greet the family with congeniality. General manager is kind and welcoming.

Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thank you for taking the time to write such a lovely review. I'm very pleased that you find the home comfortable and well-furnished, we aim for a family atmosphere. It is a busy home but we do provide a lot of wellbeing activities for everyone to join in. Thank you again kind regards.


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Current Review Score: 9.7 (9.686)

Overview of Review Score

The Review Score of 9.7 (9.686) out of 10 for Oak Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 48 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 47 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.686 for Oak Hall Care Home is calculated as follows: ( (428 Excellents x 5) + (106 Goods x 4) + (21 Satisfactorys x 3) + (3 Poors x 2) + (5 Very Poors x 1) ) ÷ 563 Ratings = 4.686

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Oak Hall Care Home is based on 47 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 47 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Sep 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 17 Apr 2025

Contact us for information regarding room specification, availability and cost. We have residential, nursing and end of life care placements available. For self funding residents We have 25% off for the first 3 months for long term stays and prices fixed until April 2026 plus 25% off all short respite stays with the offer ending May 31st 202.


Awards / Recognitions (0)

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Meet the Team (12)

Jane

Jane McAuley

Job Title: General Manager

Joined: 2021

Jane is a qualified nurse holding both RNHM and RGN qualifications. She has worked in private houses, care homes and hospitals where she spent some time working in theatres.
Jane joined the Manor Life team at Oak Hall in April 2021.
She has a wealth of experience in managing care homes especially in helping care homes achieve good CQC ratings.


Dawn

Dawn Critchell

Job Title: Front of House Manager

Joined: 2018

Dawn has worked at Oak Hall since July 2018 when it first opened as a Care Home. Dawn deals with all incoming enquiries for the home ensuring a high standard of communication is maintained.


Dawn started her career in the care industry as a Health Care Assistant and fell in love with the industry. Dawn decided to grow her knowledge of the industry and due to family commitments moved into the administration and front of house side of the business.


Since being at Oak Hall Dawn has become an integral part of the team.


Rosemarie

Rosemarie Williamson

Job Title: Senior Nurse

Joined: 2021

Rosemarie has worked here at Oak Hall since June 2021 as an RN. Rosemarie was appointed Senior Nurse in November 2022.


Rosemarie trained in Jamaica and qualified as an RN in 1994, as a Midwife in 1998 and as a Public Health Nurse in 2008.


Rosemarie migrated to the UK from Jamaica in 2016, and once here obtained a HABC Level 5 Diploma in Leadership in Health and Social Care in 2018. She has been working in the care home setting since then.


Matt

Matt Osborn

Job Title: Head Chef

Joined: 2025

After starting his career 29 years ago at The Grand in Brighton, Matt has joined our team here at Oak Hall.


Sarah

Sarah McCallum

Job Title: Well-being Manager

Joined: 2022

Hi, I'm Sarah and I joined the Oak Hall team in August 2022. I have recently completed a First Class Honours Degree in Psychology at Winchester University and have always wanted to work within the care sector and I really enjoy my role. Previously I have worked in both the catering and education sectors and also spent several years serving in the RAF as an engineer for search and rescue helicopters.


Gabby

Gabby Marginean

Job Title: Senior Nurse RGN

Joined: 2022

Hi, my name is Gabby and I am a senior nurse here at Oak Hall. I joined the team in 2022 after previously nursing at Holy Cross Hospital. I am from Romania and qualified as a RGN in 2017. I like yoga, running and reading, mostly psychology books.


Ramona

Ramona Melinte

Job Title: RGN

Joined: 2021

Hi, I'm Ramona and I am part of the nursing team here at Oak Hall. I moved here from Romania in 2016. I've been a carer since that time, moving up to lead carer and finally qualifying as an RGN in 2020. I joined the team here in December 2021.


My hobbies include gardening, movies cinema and shopping as well as spending time with my lovely husband and two wonderful sons.


Shirley

Shirley Smithers

Job Title: Head Housekeeper

Joined: 2021

Shirley joined Oak Hall in April 2021. Shirley has worked in care for all of her life. Having started her career with King Edward VII and worked there for 30+ years. Shirley then went to Holy Cross Hospital where she completed my NVQ level 2 in housekeeping. Shirley then moved to Moorlands Care Home and completed my NVQ level 2 in Dementia. In my spare time Shirley likes to walk my dog, Jasper and spend time in the garden, but most of all spending time with her 3 boys.


Beky

Beky Neaves

Job Title: Senior Health Care Assistant

Joined: 2022

Beky Joined Oak Hall in February 2022. Beky had previously worked in the hospitality industry for 17 years and decided to have a change in career.
Beky joined the team as a Health Care Assistant, after 6 months Beky was promoted to Senior Health Care Assistant and is now embarking on her NVQ Level 3 in Health & Social Care.


Abin

Abin Vincent

Job Title: Team Leader for care

Joined: 2023

Hi, I'm Abin and I am one of the team leaders on the care team. I have a masters in Data Science and have been a carer for 3 years.


Carol

Carol Falconitin

Job Title: Senior Health Care Assistant

Joined: 2021

Hi, I'm Carol and I was born in the Philippines. I moved to the UK and became a citizen in 2005, became qualified in care in 2009 and joined the Oak Hall team in 2021. Before that, I graduated with a degree in Airline & Airport Management and worked at Gatwick Airport as a PSA.


Kenneth

Kenneth Pineda

Job Title: Senior Health Care Assistant

Joined: 2022

Hi, I'm Ken and I'm originally from the Philippines. I moved to the UK in 2006 and became a British Citizen. I started in the care sector in 2009 before joining Oak Hall in 2022.


I'm a Born Again Christian and my hobbies include singing, playing guitar and playing sports, especially basketball.