All fees can be discussed personally with the General Manager over the phone or when you come for a tour of the Home
Oak Hall can facilitate all types of visits. The home welcome young and old and well-behaved pets are always a joy to bring along if visitors wish.
The care home has a large parking area to the front of the main building with clear signage for visitor parking.
Oak Hall Care Home has a Review Score of 9.7 (9.686) out of 10, based on 48 reviews in the last 2 years. Over all time Oak Hall Care Home has 91 reviews.
Review from Chris P (Son of Resident) published on 1 August 2022
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Reply from Jane McAuley, General Manager at Oak Hall Care Home
It was a pleasure looking after Mum during the time she was with us. All the staff wish her well in her new home and we all hope she settles in and enjoys her new surroundings.
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Review from M A (Resident) published on 3 May 2022
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Reply from Jane McAuley, General Manager at Oak Hall Care Home
Its lovely to hear that the residents are so happy in the home. Oak Hall is a home for life for those that live here. It is a happy home and all the staff strive to make this a family orientated home for everyone, thankyou for such a lovely review.
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Review from I M (Resident) published on 27 April 2022
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Reply from Jane McAuley, General Manager at Oak Hall Care Home
It is lovely to know that the residents are satisfied with the standard of care they receive. To stay in the home for three and a half years just shows how happy they are. Thankyou for your review.
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Review from Elaine H (Daughter of Resident) published on 25 April 2022
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Reply from Jane McAuley, General Manager at Oak Hall Care Home
It was a great pleasure to look after your mum and support you all as a family. It was not for very long but it was an honour to be able to help in her final days.
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Review from Dileep S (Son of Resident) published on 20 April 2022
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Reply from Jane McAuley, General Manager at Oak Hall Care Home
Oak Hall is a large country house, beautifully refurbished and extended to provide a purpose built care home for its residents, some of whom live with dementia. Your mother informed us during her stay that she liked a variety of foods, including fish and white meat. Our menu for the day your mother chose the chicken dish also offered a vegetarian and fish option. Your mother heard all the options and chose the chicken dish. With regards to medications, I confirm that all medications on your mother’s current prescription were given to you on the day your mother left. All medication on your mother’s next prescription was due to be delivered to Oak Hall the following day, this was immediately notified to you and duly collected. It can be difficult for families when hospital placements are made without being given the choice, however, we very much enjoyed meeting and caring for your mother and hope she remains as happy in her new home as she was when she was living with us.
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Review from F H (Daughter of Resident) published on 8 March 2022
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Reply from Jane McAuley, General Manager at Oak Hall Care Home
Thank you for your review and what you have said about reception and office staff who often get forgotten. I am glad that your Mum is happy in the home and that she enjoys eating in the bistro.
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Review from B B (Daughter of Resident) published on 8 March 2022
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Reply from Jane McAuley, General Manager at Oak Hall Care Home
Thank you for the lovely review. We like to make the rooms a home from home and for the residents to feel like this is truly their home for the time they are with us.
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Review from J H (Friend of Resident) published on 28 February 2022
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Reply from Jane McAuley, General Manager at Oak Hall Care Home
Thank you for such a lovely review. We always like welcoming friends into the home and are very happy when people become part of our ever growing family.
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Review from Rachael P (Granddaughter of Resident) published on 10 November 2021
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Reply from Justine Thelwell, General Manager at Oak Hall Care Home
Hello. Thank you so much for your kind words. The team will be so proud when I show them. They try their very best every day to make a difference to peoples lives and your review shows them it is all worth it. We will be thinking of you all.
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Review from Judith B (Daughter of Resident) published on 2 August 2021
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Reply from Jane McAuley, General Manager at Oak Hall Care Home
Mum was lovely to look after, always liked to chat with anyone who could spend time with her and had such varied conversations. It was lovely that family members were able to spend time with her at the end and share precious moments.
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Review from Emma V (Granddaughter of Resident) published on 15 July 2021
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Reply from Jane McAuley, General Manager at Oak Hall Care Home
Thank you, Emma, for such lovely comments. You Grandmother was a welcome addition to our family and is welcome back at any time. She fitted in very well and made friends with some of our long-stay residents.
We hope she is doing well at home, but if she ever needs a holiday, please, let us know.
Thank you again.
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Review from Judith M (Daughter of Resident) published on 15 March 2021
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Reply from Jane McAuley, General Manager at Oak Hall Care Home
What a lovely review. I am so glad your parents were happy at the home and that their passing was as peaceful as possible for them both.
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Review from Carole B (Daughter of Resident) published on 25 February 2021
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Reply from Jane McAuley, General Manager at Oak Hall Care Home
Thank you, Carol. I am extremely pleased that the staff are friendly and welcoming. We see Oak Hall as a family and I am glad that is what you feel when you visit. As restrictions ease we will be allowing more people in. We currently allow 2 visitors at a time in our POD for an hour at a time.
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Review from Sarah M (Daughter of Resident) published on 22 February 2021
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Reply from Jane McAuley, General Manager at Oak Hall Care Home
I am so pleased that the staff show their love of people. We truly have a fantastic team.
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Review from Fiona G (Daughter of Resident) published on 22 February 2021
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Reply from Jane McAuley, General Manager at Oak Hall Care Home
I totally agree permanent staff are definitely key. We are in the middle of a recruitment drive and have several lovely new staff.
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Review from Amanda B (Daughter of Resident) published on 7 February 2021
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Reply from Jane McAuley, General Manager at Oak Hall Care Home
Thank you, Amanda. It is so nice to receive positive feedback for the staff. They all work so incredibly hard and this has been a really tough year for everyone.
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Review from Chris R (Son of Resident) published on 5 February 2021
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Reply from Jane McAuley, General Manager at Oak Hall Care Home
Thank you for your feedback. It is so important to show respect for people, especially from Dad's generation. We all have our little ways but it's nice to know staff understand your Dad.
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Review from Nicola E (Daughter of Resident) published on 5 February 2021
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Review from Keith T (Son of Resident) published on 4 February 2021
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Review from Tessa B (Daughter of Resident) published on 4 February 2021
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Reply from Jane McAuley, General Manager at Oak Hall Care Home
Thank you for such a lovely review. Communication is so important to ensure you are aware of what is happening in the home.
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The Review Score of 9.7 (9.686) out of 10 for Oak Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 48 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 47 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.686 for Oak Hall Care Home is calculated as follows: ( (428 Excellents x 5) + (106 Goods x 4) + (21 Satisfactorys x 3) + (3 Poors x 2) + (5 Very Poors x 1) ) ÷ 563 Ratings = 4.686
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Oak Hall Care Home is based on 47 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 47 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 11 Sep 2021
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 17 Apr 2025
Contact us for information regarding room specification, availability and cost. We have residential, nursing and end of life care placements available. For self funding residents We have 25% off for the first 3 months for long term stays and prices fixed until April 2026 plus 25% off all short respite stays with the offer ending May 31st 202.
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Job Title: General Manager
Joined: 2021
Jane is a qualified nurse holding both RNHM and RGN qualifications. She has worked in private houses, care homes and hospitals where she spent some time working in theatres.
Jane joined the Manor Life team at Oak Hall in April 2021.
She has a wealth of experience in managing care homes especially in helping care homes achieve good CQC ratings.
Job Title: Front of House Manager
Joined: 2018
Dawn has worked at Oak Hall since July 2018 when it first opened as a Care Home. Dawn deals with all incoming enquiries for the home ensuring a high standard of communication is maintained.
Dawn started her career in the care industry as a Health Care Assistant and fell in love with the industry. Dawn decided to grow her knowledge of the industry and due to family commitments moved into the administration and front of house side of the business.
Since being at Oak Hall Dawn has become an integral part of the team.
Job Title: Senior Nurse
Joined: 2021
Rosemarie has worked here at Oak Hall since June 2021 as an RN. Rosemarie was appointed Senior Nurse in November 2022.
Rosemarie trained in Jamaica and qualified as an RN in 1994, as a Midwife in 1998 and as a Public Health Nurse in 2008.
Rosemarie migrated to the UK from Jamaica in 2016, and once here obtained a HABC Level 5 Diploma in Leadership in Health and Social Care in 2018. She has been working in the care home setting since then.
Job Title: Head Chef
Joined: 2025
After starting his career 29 years ago at The Grand in Brighton, Matt has joined our team here at Oak Hall.
Job Title: Well-being Manager
Joined: 2022
Hi, I'm Sarah and I joined the Oak Hall team in August 2022. I have recently completed a First Class Honours Degree in Psychology at Winchester University and have always wanted to work within the care sector and I really enjoy my role. Previously I have worked in both the catering and education sectors and also spent several years serving in the RAF as an engineer for search and rescue helicopters.
Job Title: Senior Nurse RGN
Joined: 2022
Hi, my name is Gabby and I am a senior nurse here at Oak Hall. I joined the team in 2022 after previously nursing at Holy Cross Hospital. I am from Romania and qualified as a RGN in 2017. I like yoga, running and reading, mostly psychology books.
Job Title: RGN
Joined: 2021
Hi, I'm Ramona and I am part of the nursing team here at Oak Hall. I moved here from Romania in 2016. I've been a carer since that time, moving up to lead carer and finally qualifying as an RGN in 2020. I joined the team here in December 2021.
My hobbies include gardening, movies cinema and shopping as well as spending time with my lovely husband and two wonderful sons.
Job Title: Head Housekeeper
Joined: 2021
Shirley joined Oak Hall in April 2021. Shirley has worked in care for all of her life. Having started her career with King Edward VII and worked there for 30+ years. Shirley then went to Holy Cross Hospital where she completed my NVQ level 2 in housekeeping. Shirley then moved to Moorlands Care Home and completed my NVQ level 2 in Dementia. In my spare time Shirley likes to walk my dog, Jasper and spend time in the garden, but most of all spending time with her 3 boys.
Job Title: Senior Health Care Assistant
Joined: 2022
Beky Joined Oak Hall in February 2022. Beky had previously worked in the hospitality industry for 17 years and decided to have a change in career.
Beky joined the team as a Health Care Assistant, after 6 months Beky was promoted to Senior Health Care Assistant and is now embarking on her NVQ Level 3 in Health & Social Care.
Job Title: Team Leader for care
Joined: 2023
Hi, I'm Abin and I am one of the team leaders on the care team. I have a masters in Data Science and have been a carer for 3 years.
Job Title: Senior Health Care Assistant
Joined: 2021
Hi, I'm Carol and I was born in the Philippines. I moved to the UK and became a citizen in 2005, became qualified in care in 2009 and joined the Oak Hall team in 2021. Before that, I graduated with a degree in Airline & Airport Management and worked at Gatwick Airport as a PSA.
Job Title: Senior Health Care Assistant
Joined: 2022
Hi, I'm Ken and I'm originally from the Philippines. I moved to the UK in 2006 and became a British Citizen. I started in the care sector in 2009 before joining Oak Hall in 2022.
I'm a Born Again Christian and my hobbies include singing, playing guitar and playing sports, especially basketball.