Oak Hall Care Home

Wispers Lane, Haslemere GU27 1AB
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9.7 91 Reviews
  • Oak Hall Care Home, Haslemere
Oak Hall in Haslemere, Surrey, opened its doors to new residents in November 2018, following an extensive refurbishment. It offers luxurious surroundings for 55 residents, all of whom enjoy their own en-suite rooms. Some of the rooms can accommodate couples.

In keeping with other homes within the group, Oak Hall will deliver exceptional levels of care in convivial surroundings. Restaurant-style dining is a key feature, alongside a dedicated Health and wellness team who will be running a wide range of well being activities to keep residents active in mind body and soul.

Oak Hall will offer a range of care options: residential, convalescent, respite and specialist palliative care are all available, each with the aim of providing dignity and respect through programmes tailored to the needs of the individual.

Oak Hall lives up to its name with a large oak-panelled entrance hall; oak staircase and balustrading with many further oak features throughout the building. The original interiors of the principal rooms remain little altered: marquetry inlay to some floors, plastered ceilings, stone and marble fireplaces, marble floors, heraldic stained glass and tiled bathrooms.

Long-term nursing care - Respite Care - Convalescence following an operation - Specialist palliative care.

Care Provided by Oak Hall Care Home

  • Primary Care Categories
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 55 Service Users
  • Privately Owned
  • Care Offered
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Jane McAuley (General Manager)
  • Admission Criteria
    • Private and Local Authority funding accepted
    • Ages 65+
  • Room Information
    • Single Rooms (51)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (45)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2018
    • Number of floors: 3

Funding & Fees Guide for Oak Hall Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,750 – £2,050
    • Self-Funded Nursing Care £1,750 – £2,050
    • RESPITE Self-Funded Residential Care £1,750 – £2,050
    • RESPITE Self-Funded Nursing Care £1,750 – £2,050
  • All fees can be discussed personally with the General Manager over the phone or when you come for a tour of the Home


  • (these prices are only a guideline, please contact Oak Hall Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting
  • Oak Hall can facilitate all types of visits. The home welcome young and old and well-behaved pets are always a joy to bring along if visitors wish.


  • Parking
  • The care home has a large parking area to the front of the main building with clear signage for visitor parking.


Total of 91, showing 61-80
9.7

Oak Hall Care Home has a Review Score of 9.7 (9.686) out of 10, based on 48 reviews in the last 2 years. Over all time Oak Hall Care Home has 91 reviews.

Overall Experience

  • 67
  • 22
  • 0
  • 1
  • 1

Date Published

91
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16
48
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Overall Experience  Overall Experience 5.0 out of 5

I would sincerely like to thank all the staff at Oak Hall Care Home for the care my mother received during her stay there. Many individuals went above and beyond the scope of their normal duties in order to meet Mum's needs and their caring and friendly approach is much appreciated. Nothing was too
much trouble and I know she cherishes the friendships she has made during her stay.

Reply from Jane McAuley, General Manager at Oak Hall Care Home

It was a pleasure looking after Mum during the time she was with us. All the staff wish her well in her new home and we all hope she settles in and enjoys her new surroundings.


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Overall Experience  Overall Experience 5.0 out of 5

I have been here for two and a half years, am extremely happy in all respects and would recommend Oak Hall Care Home to any would-be resident. The constant reviews are ongoing to ensure our happiness.

Reply from Jane McAuley, General Manager at Oak Hall Care Home

Its lovely to hear that the residents are so happy in the home. Oak Hall is a home for life for those that live here. It is a happy home and all the staff strive to make this a family orientated home for everyone, thankyou for such a lovely review.


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Overall Experience  Overall Experience 4.0 out of 5

For three and a half years I have been here and been satisfied with the standard of care I have received.

Reply from Jane McAuley, General Manager at Oak Hall Care Home

It is lovely to know that the residents are satisfied with the standard of care they receive. To stay in the home for three and a half years just shows how happy they are. Thankyou for your review.


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Overall Experience  Overall Experience 5.0 out of 5

My mother was placed at Oak Hall from Royal Surrey Hospital.
The staff were fantastic, kind thoughtful and discrete.
We knew her stay would not be a long one but they gave us space and privacy, allowing us to remain with her overnight, this was of great comfort to the family and mother.
Really cannot
recommend highly enough.
Not all stars were applicable to our case so have marked those as a 3, this is no disrepect to the care home but simply not relevant to our particular case.

Reply from Jane McAuley, General Manager at Oak Hall Care Home

It was a great pleasure to look after your mum and support you all as a family. It was not for very long but it was an honour to be able to help in her final days.


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Overall Experience  Overall Experience 2.0 out of 5

My mother was placed at Oak Hall in Haslemere after being discharged from the hospital by the social services team as part of the A2D NHS scheme. Oak Hall is a converted girl's school with long corridors and is set over 3 floors. We had no choice in the placement as it was being funded by the NHS. Unfortunately,
this home is not a specialist centre for those with dementia and as my mother has this condition, it makes it difficult to navigate this vast space as it is confusing, so for that reason alone I would not recommend it. The food though presentable is served by staff that are not aware of what they are serving and on one occasion my mother who is a vegetarian was served chicken. On leaving the home, 'Oak Hall' failed to give me her medication and I had to make another trip to collect part of the prescription as apparently, they had run out of two of the drugs. Now neither did they tell me of this nor did they offer to correct the mistake requesting that I correct their mistake. Poor!

Reply from Jane McAuley, General Manager at Oak Hall Care Home

Oak Hall is a large country house, beautifully refurbished and extended to provide a purpose built care home for its residents, some of whom live with dementia. Your mother informed us during her stay that she liked a variety of foods, including fish and white meat. Our menu for the day your mother chose the chicken dish also offered a vegetarian and fish option. Your mother heard all the options and chose the chicken dish. With regards to medications, I confirm that all medications on your mother’s current prescription were given to you on the day your mother left. All medication on your mother’s next prescription was due to be delivered to Oak Hall the following day, this was immediately notified to you and duly collected. It can be difficult for families when hospital placements are made without being given the choice, however, we very much enjoyed meeting and caring for your mother and hope she remains as happy in her new home as she was when she was living with us.


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Overall Experience  Overall Experience 5.0 out of 5

The staff at Oak Hall Care Home are always friendly, caring and diligent. The ladies on reception and in the office, have been there from the beginning and give a lovely personal touch. It feels like a real home and my mum is very happy there. If I have any issues, I know I can always talk to the staff.
The bistro is very sociable, so even when my mum isn’t able to come out, we can sit and have lunch there, and she can invite friends for lunch. The bistro attracts the younger, more able residents of the apartments, giving a younger energy to the home. Oak Hall is in a beautiful setting and residents can sit outside if the weather is kind.

Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thank you for your review and what you have said about reception and office staff who often get forgotten. I am glad that your Mum is happy in the home and that she enjoys eating in the bistro.


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Overall Experience  Overall Experience 4.0 out of 5

Oak Hall Care Home is a lovely care home. The rooms are comfortable and residents are able to bring their own furniture to make them homely. The staff are very friendly and welcoming. Food is excellent with a lovely bistro for residents and family to come and visit.

Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thank you for the lovely review. We like to make the rooms a home from home and for the residents to feel like this is truly their home for the time they are with us.


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Overall Experience  Overall Experience 4.0 out of 5

I have recently started visiting a resident at Oak Hall and have found the staff very helpful and obliging. I do my dear friend's hair when I go to Oak Hall Care Home and require a wheelchair and my friend to be hoisted but it was no trouble for the staff to do this for my visit.
My friend was very
reluctant to go into a care home but has seemed to have settled and really enjoys the food at Oak Hall.
Thank you to the staff.

Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thank you for such a lovely review. We always like welcoming friends into the home and are very happy when people become part of our ever growing family.


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Overall Experience  Overall Experience 5.0 out of 5

My grandmother sadly passed away at Oak Hall Care Home after just 12 days of arriving from a long stay in hospital following a stroke. Due to Covid restrictions/an isolation period, we, unfortunately, weren't able to see her until her final day. The staff my family and I encountered on that sad day
were absolutely wonderful and we couldn't have asked for lovelier people to look after her (and us!). It's such a shame we didn't get to know everyone a bit better but our overall impression of Oak Hall is a positive one.

Reply from Justine Thelwell, General Manager at Oak Hall Care Home

Hello. Thank you so much for your kind words. The team will be so proud when I show them. They try their very best every day to make a difference to peoples lives and your review shows them it is all worth it. We will be thinking of you all.


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Overall Experience  Overall Experience 5.0 out of 5

Mum was discharged to Oak Hall Care Home following three long months in hospital. Mum received so much respect, empathy and good personal care from all the different member's of staff from all departments during her 9-weeks at Oak Hall. My mum was restricted by her debilitating health issues, so was
confined mostly to her bed/room, but the staff always made her days a bit brighter and loved to listen to her chat. She received good palliative care, and we were so pleased we were able to visit her within the current restrictions. Sadly she died, but she received the best care we could have wished for and with dignity and love till the end.

Reply from Jane McAuley, General Manager at Oak Hall Care Home

Mum was lovely to look after, always liked to chat with anyone who could spend time with her and had such varied conversations. It was lovely that family members were able to spend time with her at the end and share precious moments.


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Overall Experience  Overall Experience 5.0 out of 5

My grandmother visited Oak Hall for a month for emergency respite after an unexpected operation. The whole team made Grandma so welcome and comfortable. We were extremely impressed by all the staff, and nothing was too much of a problem for them to resolve. The care home itself is a beautiful, highly
maintained building in the most beautiful grounds. I cannot recommend Oak Hall enough.

Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thank you, Emma, for such lovely comments. You Grandmother was a welcome addition to our family and is welcome back at any time. She fitted in very well and made friends with some of our long-stay residents.


We hope she is doing well at home, but if she ever needs a holiday, please, let us know.
Thank you again.


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Overall Experience  Overall Experience 5.0 out of 5

My parents moved into Oak Hall in September 2020 following a significant decline in their health. My mother died shortly afterwards. Her end-of-life care was exemplary. My siblings and I were allowed to visit her in the week leading up to her death. She was nursed in a calm, sunlit room with my father
with her all the time. Both my father and brother were with her when she died. We could not have asked for a better end to her life. My father remained at Oak Hall until he died suddenly following a short illness in January. The carers and nursing staff have been consistently incredibly caring under very difficult circumstances. They did all they could to facilitate family visits and Skype or Facetime calls. The rooms are really homely and the view onto the garden and beyond made it a really lovely place for our parents to be. Oak Hall has a real atmosphere of being very well run. My brother, sisters and I would very highly recommend Oak Hall.

Reply from Jane McAuley, General Manager at Oak Hall Care Home

What a lovely review. I am so glad your parents were happy at the home and that their passing was as peaceful as possible for them both.


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Overall Experience  Overall Experience 5.0 out of 5

Despite all the Covid protocols and restrictions they are having to work with, the staff at Oak Hall have maintained the friendly and welcoming atmosphere that immediately puts you at ease. There is an easy rapport with the staff you see on a regular basis and smiles and greetings from those you don't.
As he is not able to be with us, it is a great comfort to his family to know that dad is being cared for by a highly professional and passionate family at Oak Hall.

Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thank you, Carol. I am extremely pleased that the staff are friendly and welcoming. We see Oak Hall as a family and I am glad that is what you feel when you visit. As restrictions ease we will be allowing more people in. We currently allow 2 visitors at a time in our POD for an hour at a time.


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Overall Experience  Overall Experience 4.0 out of 5

My mother has been at Oak Hall for a little over 2 years since it first opened. In that time, my mother has been extremely well cared for. The team at Oak Hall are loving, caring and totally committed to the care they give. In what has been such a difficult year for both residents and carers, they have
at all times been professional but more importantly have shown love and understanding for the times we have found ourselves in. They should all feel very proud.

Reply from Jane McAuley, General Manager at Oak Hall Care Home

I am so pleased that the staff show their love of people. We truly have a fantastic team.


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Overall Experience  Overall Experience 4.0 out of 5

My Mum was the second resident to move into Oak Hall in November 2018. The permanent staff are the key feature of its success, many of whom have been there from the beginning. They genuinely care for the residents and understand their differing needs. They have been outstanding during the pandemic,
and whilst we haven't been able to visit, they have arranged calls over skype and Facetime in order to keep in touch. It has been challenging for all but the regular staff have gone above and beyond what has been expected of them. Thank you to you all.

Reply from Jane McAuley, General Manager at Oak Hall Care Home

I totally agree permanent staff are definitely key. We are in the middle of a recruitment drive and have several lovely new staff.


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Overall Experience  Overall Experience 5.0 out of 5

The care my father has received since he was admitted to Oak Hall in February 2019, is second to none. The kindness, tenderness, positivity, sympathy and empathy towards him has been incredible. Given the present restrictions everyone is living under, not helped by staff shortages due to Covid, the
team have performed brilliantly.

Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thank you, Amanda. It is so nice to receive positive feedback for the staff. They all work so incredibly hard and this has been a really tough year for everyone.


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Overall Experience  Overall Experience 4.0 out of 5

Friendly staff doing a very challenging job in difficult circumstances. They seem to understand my father's needs and try their best to give him what he wants. He has his ways and they seem to understand and he is treated with respect.

Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thank you for your feedback. It is so important to show respect for people, especially from Dad's generation. We all have our little ways but it's nice to know staff understand your Dad.


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Overall Experience  Overall Experience 5.0 out of 5

Oak Hall is a very special place and I recommend it highly. The staff are lovely and very caring to my mother who sadly suffers from Dementia and Parkinsons, but they do everything to try to keep her engaged and comfortable. Her room is lovely and is kept very clean and tidy as are all areas of the
home. She eats well and looks in the most perfect health, the staff take care to dress her well and even paint her nails! My mother has been in the home since October 2019 and prior to lockdown, we all enjoyed our visits to see her, since March and COVID-19 the staff have tried their best to keep us engaged and we were able to visit when her health suffered. Interaction with her remotely is difficult because of her dementia, but the staff do try with Skype calls. Communication with Oak Hall is good with a regular newsletter and access to both care and medical staff.

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Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Oak Hall since Autumn 2019, she has acute health issues and is bed bound. The management and carers at Oak Hall provide excellent care and attention for mum, she is very happy there - she regularly tells me: "They look after me so well here - I am in the best place; I am safe".

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Overall Experience  Overall Experience 5.0 out of 5

My mother has been cared for at Oak Hall since October 2019. I have always been impressed by the kindness and caring of staff and the approachability of managers. This last month has been particularly worrying as my mother has had Covid and as an only child, I have had to entrust all care to the staff
without being able to visit my very frail mother. I cannot speak too highly of the support I have received and my mother has recovered due to the care she has received. During all the challenges of lockdown in 2020 where it was possible to visit our loved ones, we were enabled to do so and were being regularly Covid tested from very early on. We have always been welcomed as family and were able to visit frequently and often until Lockdown prevented it. I look forward to being able to visit again as soon as it is possible. Staff have become part of our lives and that support has been so much appreciated. It is a difficult step placing loved ones into care but Oak Hall has made it much easier. Thank you.

Reply from Jane McAuley, General Manager at Oak Hall Care Home

Thank you for such a lovely review. Communication is so important to ensure you are aware of what is happening in the home.


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Current Review Score: 9.7 (9.686)

Overview of Review Score

The Review Score of 9.7 (9.686) out of 10 for Oak Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 48 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 47 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.686 for Oak Hall Care Home is calculated as follows: ( (428 Excellents x 5) + (106 Goods x 4) + (21 Satisfactorys x 3) + (3 Poors x 2) + (5 Very Poors x 1) ) ÷ 563 Ratings = 4.686

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Oak Hall Care Home is based on 47 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 47 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Sep 2021

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 17 Apr 2025

Contact us for information regarding room specification, availability and cost. We have residential, nursing and end of life care placements available. For self funding residents We have 25% off for the first 3 months for long term stays and prices fixed until April 2026 plus 25% off all short respite stays with the offer ending May 31st 202.


Awards / Recognitions (0)

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Meet the Team (12)

Jane

Jane McAuley

Job Title: General Manager

Joined: 2021

Jane is a qualified nurse holding both RNHM and RGN qualifications. She has worked in private houses, care homes and hospitals where she spent some time working in theatres.
Jane joined the Manor Life team at Oak Hall in April 2021.
She has a wealth of experience in managing care homes especially in helping care homes achieve good CQC ratings.


Dawn

Dawn Critchell

Job Title: Front of House Manager

Joined: 2018

Dawn has worked at Oak Hall since July 2018 when it first opened as a Care Home. Dawn deals with all incoming enquiries for the home ensuring a high standard of communication is maintained.


Dawn started her career in the care industry as a Health Care Assistant and fell in love with the industry. Dawn decided to grow her knowledge of the industry and due to family commitments moved into the administration and front of house side of the business.


Since being at Oak Hall Dawn has become an integral part of the team.


Rosemarie

Rosemarie Williamson

Job Title: Senior Nurse

Joined: 2021

Rosemarie has worked here at Oak Hall since June 2021 as an RN. Rosemarie was appointed Senior Nurse in November 2022.


Rosemarie trained in Jamaica and qualified as an RN in 1994, as a Midwife in 1998 and as a Public Health Nurse in 2008.


Rosemarie migrated to the UK from Jamaica in 2016, and once here obtained a HABC Level 5 Diploma in Leadership in Health and Social Care in 2018. She has been working in the care home setting since then.


Matt

Matt Osborn

Job Title: Head Chef

Joined: 2025

After starting his career 29 years ago at The Grand in Brighton, Matt has joined our team here at Oak Hall.


Sarah

Sarah McCallum

Job Title: Well-being Manager

Joined: 2022

Hi, I'm Sarah and I joined the Oak Hall team in August 2022. I have recently completed a First Class Honours Degree in Psychology at Winchester University and have always wanted to work within the care sector and I really enjoy my role. Previously I have worked in both the catering and education sectors and also spent several years serving in the RAF as an engineer for search and rescue helicopters.


Gabby

Gabby Marginean

Job Title: Senior Nurse RGN

Joined: 2022

Hi, my name is Gabby and I am a senior nurse here at Oak Hall. I joined the team in 2022 after previously nursing at Holy Cross Hospital. I am from Romania and qualified as a RGN in 2017. I like yoga, running and reading, mostly psychology books.


Ramona

Ramona Melinte

Job Title: RGN

Joined: 2021

Hi, I'm Ramona and I am part of the nursing team here at Oak Hall. I moved here from Romania in 2016. I've been a carer since that time, moving up to lead carer and finally qualifying as an RGN in 2020. I joined the team here in December 2021.


My hobbies include gardening, movies cinema and shopping as well as spending time with my lovely husband and two wonderful sons.


Shirley

Shirley Smithers

Job Title: Head Housekeeper

Joined: 2021

Shirley joined Oak Hall in April 2021. Shirley has worked in care for all of her life. Having started her career with King Edward VII and worked there for 30+ years. Shirley then went to Holy Cross Hospital where she completed my NVQ level 2 in housekeeping. Shirley then moved to Moorlands Care Home and completed my NVQ level 2 in Dementia. In my spare time Shirley likes to walk my dog, Jasper and spend time in the garden, but most of all spending time with her 3 boys.


Beky

Beky Neaves

Job Title: Senior Health Care Assistant

Joined: 2022

Beky Joined Oak Hall in February 2022. Beky had previously worked in the hospitality industry for 17 years and decided to have a change in career.
Beky joined the team as a Health Care Assistant, after 6 months Beky was promoted to Senior Health Care Assistant and is now embarking on her NVQ Level 3 in Health & Social Care.


Abin

Abin Vincent

Job Title: Team Leader for care

Joined: 2023

Hi, I'm Abin and I am one of the team leaders on the care team. I have a masters in Data Science and have been a carer for 3 years.


Carol

Carol Falconitin

Job Title: Senior Health Care Assistant

Joined: 2021

Hi, I'm Carol and I was born in the Philippines. I moved to the UK and became a citizen in 2005, became qualified in care in 2009 and joined the Oak Hall team in 2021. Before that, I graduated with a degree in Airline & Airport Management and worked at Gatwick Airport as a PSA.


Kenneth

Kenneth Pineda

Job Title: Senior Health Care Assistant

Joined: 2022

Hi, I'm Ken and I'm originally from the Philippines. I moved to the UK in 2006 and became a British Citizen. I started in the care sector in 2009 before joining Oak Hall in 2022.


I'm a Born Again Christian and my hobbies include singing, playing guitar and playing sports, especially basketball.