Oak Hall Care Home

Wispers Lane, Haslemere GU27 1AB
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9.7 91 Reviews
  • Oak Hall Care Home, Haslemere
Oak Hall in Haslemere, Surrey, opened its doors to new residents in November 2018, following an extensive refurbishment. It offers luxurious surroundings for 55 residents, all of whom enjoy their own en-suite rooms. Some of the rooms can accommodate couples.

In keeping with other homes within the group, Oak Hall will deliver exceptional levels of care in convivial surroundings. Restaurant-style dining is a key feature, alongside a dedicated Health and wellness team who will be running a wide range of well being activities to keep residents active in mind body and soul.

Oak Hall will offer a range of care options: residential, convalescent, respite and specialist palliative care are all available, each with the aim of providing dignity and respect through programmes tailored to the needs of the individual.

Oak Hall lives up to its name with a large oak-panelled entrance hall; oak staircase and balustrading with many further oak features throughout the building. The original interiors of the principal rooms remain little altered: marquetry inlay to some floors, plastered ceilings, stone and marble fireplaces, marble floors, heraldic stained glass and tiled bathrooms.

Long-term nursing care - Respite Care - Convalescence following an operation - Specialist palliative care.

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Care Provided by Oak Hall Care Home

  • Primary Care Categories
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 55 Service Users
  • Privately Owned
  • Care Offered
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Jane McAuley (General Manager)
  • Admission Criteria
    • Private and Local Authority funding accepted
    • Ages 65+
  • Room Information
    • Single Rooms (51)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (45)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2018
    • Number of floors: 3

Funding & Fees Guide for Oak Hall Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,750 – £2,050
    • Self-Funded Nursing Care £1,750 – £2,050
    • RESPITE Self-Funded Residential Care £1,750 – £2,050
    • RESPITE Self-Funded Nursing Care £1,750 – £2,050

  • All fees can be discussed personally with the General Manager over the phone or when you come for a tour of the Home
  • (these prices are only a guideline, please contact Oak Hall Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Oak Hall can facilitate all types of visits. The home welcome young and old and well-behaved pets are always a joy to bring along if visitors wish.


  • Parking

  • The care home has a large parking area to the front of the main building with clear signage for visitor parking.


Oak Hall Care Home Reviews (91)

Total of 91, showing 81-91
9.7

Oak Hall Care Home has a Review Score of 9.7 (9.686) out of 10, based on 48 reviews in the last 2 years. Over all time Oak Hall Care Home has 91 reviews.

Overall Experience

  • 67
  • 22
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  • 1

Date Published

91
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48
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Review from Alison C (Daughter of Resident) published on 4 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We felt blessed when we found Oak Hall for Dad. A fantastic facility with caring, attentive staff. Lovely ensuite rooms and great communal facilities - all in a peaceful and beautiful location. Every resident is treated as an individual and all the staff, no matter what their role, have time for a chat.
Resident’s safety and dignity is of paramount importance to this team. Plus they also have time for family members and they always make us feel welcome. I have recommended Oak Hall to several friends already and would not hesitate to recommend it again. This team have worked tirelessly throughout the COVID-19 pandemic to keep everyone safe whilst helping us stay in touch with Dad. You may not have heard of it - it only opened in November 2018 but I cannot recommend Oak Hall and its exceptional staff more highly.

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Review from Sandra P (Daughter of Resident) published on 9 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Oak Hall is a lovely well kept place. It was very clean and fresh. The staff seemed very kind and caring. Nothing was too much trouble for them. My mother appeared content and happy.
Coronavirus has prevented visiting since March 2020. We have been unable to interact with her since this time to check
how she feels but she was resident in the home a number of months previous to this time and has always mentioned how good the staff were when we visited.

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Review from Janet R (Daughter of Resident) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to the nursing home in October 2019. The nursing home building and surrounding countryside is lovely. The care staff have always been kind and considerate to both my mother and the rest of the family.
I would recommend the nursing home.

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Review from Mary Ann O (Daughter of Resident) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very happy with my mum's care and confident of safety during 'lock-down'. General management feels strong, clear, and approachable - feels that clear standards are set for staff throughout the organisation. Staff are very caring and helpful and have built up strong relationships with Mum
and family. Nursing work mostly excellent - efficient, conscientious, thoughtful and approachable for family. The general atmosphere is friendly, warm, caring and welcoming, and staff often go out of their way to give extra help and to make the environment pleasant, lively and interesting. My mum particularly likes the grounds and building.
Sometimes it's difficult for my mum to understand people's different jobs and uniforms especially when she first arrived - the 'portraits' in the porch are very helpful for this - perhaps a folder of these could be available, something which explains different uniforms?

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Review from Marie O (Son of Resident) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are the greatest asset. They are all very good at what they do. Friendly & helpful.
Premises and grounds beautiful.
Attentive to my mother’s needs that are significant. They do a great job in looking after my stroke disabled mother. All have a happy disposition.

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Review from Simon T (Son of Resident) published on 3 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is currently a resident at Oak Hall and she calls it her home, she loves it. She went there in November 2019 for palliative care. Well care she has recieved in bucket loads and to the extent she's still with us long after her predicted time. The manager has her finger on the pulse along with
the rest of her team, they are nothing short of exemplary in my view and I'm critical believe me. Their handling of the COVID pandemic puts others to shame. Through early intervention and fantastic resourcing throughout the group they have kept cases to just a few.
Oak Hall is a beautiful old building in it's own right and set in lovely grounds. The facilities are excellent, for residents and visitors, restricted at the moment of course. If you are considering somewhere for your loved one, look no further!

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Review from G G (Respite Resident) published on 2 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I had no personal experience of care facilities in south-west Surrey but after two emergency visits to Frimley Park Hospital and a further two visits to Royal Surrey Hospital in Guildford, suffering from acute right-limb ischemia with repeated heart palpitation problems, I felt in need of respite care
of some sort. With the help of my daughter and husband, we settled on Oak Hall Nursing Home in Hazelmere. It was close to my home and after a welcoming call, we were invited to pay a visit to see if it suited me and I was shown three rooms and I selected one with a delightful view from the bedroom window. I left hospital on 29th August and went straight to Oak Hall and immediately felt at ease with the staff, other patients and the building itself. I left on 13th September feeling so much stronger and relaxed. My husband and I will keep in touch with Oak Hall and intend to lunch occasionally in their pleasant Bistro.

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Review from Helen R (Daughter of Resident) published on 23 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Oak Hall nursing Home are lovely and kind. They all do their jobs with compassion and warmth. My Mother is happy and content here. I wouldn't think twice about recommending Oak Hall to the point they shouldn't look elsewhere.

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Review from M J (Daughter of Resident) published on 27 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved from her previous care home to Oak Hall and has settled in very quickly. She is receiving excellent care in a recently opened home. The staff are friendly and caring, treating Mum with dignity and kindness. She is largely bed bound so unable to take advantage of the activities on offer
but the staff do include her when possible.

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Review from F R A (Respite Resident) assisted by family/friend published on 12 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for the kind and attentive care I received at Oak Hall when I stayed for 4 weeks last month. Bearing in mind that Oak Hall Nursing Home was only in its third week of opening I was so impressed by the way I was looked after and how willing everyone was to make my stay as comfortable and healing
as possible. Thank you again. I have no hesitation in recommending Oak Hall Nursing Home.

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Review from Kathryn G (Sister of Resident) published on 29 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Loving and genuine care provided in a professional and compassionate way. Nothing was too much trouble and my family will be forever grateful to Oak Hall. Thank you to all the amazing staff.

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Current Review Score: 9.7 (9.686)

Overview of Review Score

The Review Score of 9.7 (9.686) out of 10 for Oak Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 48 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 47 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.686 for Oak Hall Care Home is calculated as follows: ( (428 Excellents x 5) + (106 Goods x 4) + (21 Satisfactorys x 3) + (3 Poors x 2) + (5 Very Poors x 1) ) ÷ 563 Ratings = 4.686

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Oak Hall Care Home is based on 47 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 47 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Sep 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 17 Apr 2025

Contact us for information regarding room specification, availability and cost. We have residential, nursing and end of life care placements available. For self funding residents We have 25% off for the first 3 months for long term stays and prices fixed until April 2026 plus 25% off all short respite stays with the offer ending May 31st 202.


Awards / Recognitions (0)

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Meet the Team (12)

Jane

Jane McAuley

Job Title: General Manager

Joined: 2021

Jane is a qualified nurse holding both RNHM and RGN qualifications. She has worked in private houses, care homes and hospitals where she spent some time working in theatres.
Jane joined the Manor Life team at Oak Hall in April 2021.
She has a wealth of experience in managing care homes especially in helping care homes achieve good CQC ratings.


Dawn

Dawn Critchell

Job Title: Front of House Manager

Joined: 2018

Dawn has worked at Oak Hall since July 2018 when it first opened as a Care Home. Dawn deals with all incoming enquiries for the home ensuring a high standard of communication is maintained.


Dawn started her career in the care industry as a Health Care Assistant and fell in love with the industry. Dawn decided to grow her knowledge of the industry and due to family commitments moved into the administration and front of house side of the business.


Since being at Oak Hall Dawn has become an integral part of the team.


Rosemarie

Rosemarie Williamson

Job Title: Senior Nurse

Joined: 2021

Rosemarie has worked here at Oak Hall since June 2021 as an RN. Rosemarie was appointed Senior Nurse in November 2022.


Rosemarie trained in Jamaica and qualified as an RN in 1994, as a Midwife in 1998 and as a Public Health Nurse in 2008.


Rosemarie migrated to the UK from Jamaica in 2016, and once here obtained a HABC Level 5 Diploma in Leadership in Health and Social Care in 2018. She has been working in the care home setting since then.


Matt

Matt Osborn

Job Title: Head Chef

Joined: 2025

After starting his career 29 years ago at The Grand in Brighton, Matt has joined our team here at Oak Hall.


Sarah

Sarah McCallum

Job Title: Well-being Manager

Joined: 2022

Hi, I'm Sarah and I joined the Oak Hall team in August 2022. I have recently completed a First Class Honours Degree in Psychology at Winchester University and have always wanted to work within the care sector and I really enjoy my role. Previously I have worked in both the catering and education sectors and also spent several years serving in the RAF as an engineer for search and rescue helicopters.


Gabby

Gabby Marginean

Job Title: Senior Nurse RGN

Joined: 2022

Hi, my name is Gabby and I am a senior nurse here at Oak Hall. I joined the team in 2022 after previously nursing at Holy Cross Hospital. I am from Romania and qualified as a RGN in 2017. I like yoga, running and reading, mostly psychology books.


Ramona

Ramona Melinte

Job Title: RGN

Joined: 2021

Hi, I'm Ramona and I am part of the nursing team here at Oak Hall. I moved here from Romania in 2016. I've been a carer since that time, moving up to lead carer and finally qualifying as an RGN in 2020. I joined the team here in December 2021.


My hobbies include gardening, movies cinema and shopping as well as spending time with my lovely husband and two wonderful sons.


Shirley

Shirley Smithers

Job Title: Head Housekeeper

Joined: 2021

Shirley joined Oak Hall in April 2021. Shirley has worked in care for all of her life. Having started her career with King Edward VII and worked there for 30+ years. Shirley then went to Holy Cross Hospital where she completed my NVQ level 2 in housekeeping. Shirley then moved to Moorlands Care Home and completed my NVQ level 2 in Dementia. In my spare time Shirley likes to walk my dog, Jasper and spend time in the garden, but most of all spending time with her 3 boys.


Beky

Beky Neaves

Job Title: Senior Health Care Assistant

Joined: 2022

Beky Joined Oak Hall in February 2022. Beky had previously worked in the hospitality industry for 17 years and decided to have a change in career.
Beky joined the team as a Health Care Assistant, after 6 months Beky was promoted to Senior Health Care Assistant and is now embarking on her NVQ Level 3 in Health & Social Care.


Abin

Abin Vincent

Job Title: Team Leader for care

Joined: 2023

Hi, I'm Abin and I am one of the team leaders on the care team. I have a masters in Data Science and have been a carer for 3 years.


Carol

Carol Falconitin

Job Title: Senior Health Care Assistant

Joined: 2021

Hi, I'm Carol and I was born in the Philippines. I moved to the UK and became a citizen in 2005, became qualified in care in 2009 and joined the Oak Hall team in 2021. Before that, I graduated with a degree in Airline & Airport Management and worked at Gatwick Airport as a PSA.


Kenneth

Kenneth Pineda

Job Title: Senior Health Care Assistant

Joined: 2022

Hi, I'm Ken and I'm originally from the Philippines. I moved to the UK in 2006 and became a British Citizen. I started in the care sector in 2009 before joining Oak Hall in 2022.


I'm a Born Again Christian and my hobbies include singing, playing guitar and playing sports, especially basketball.