Oak Park Care Home has a Review Score of 9.9 (9.852) out of 10, based on 16 reviews in the last 2 years. Over all time Oak Park Care Home has 29 reviews.
Review from Rod A (Son of Resident) published on 7 March 2024
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Reply from Paula Whitely, Home Manager at Oak Park Care Home
Thank you so much for your kind words, Mum is much loved by all. It is lovely to hear that the staff are like extended family. I will be delighted to pass on to the team.
Kind Regards
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Review from A M (Daughter of Resident) published on 26 February 2024
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Review from Lynn B (Daughter of Resident) published on 6 February 2024
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Reply from Paula Whitely, Home Manager at Oak Park Care Home
Thank you so much for your kind review. Mum was an absolute pleasure to care for, and I know she thought the world of her very loving family. We miss her and all of you.
Kind Regards.
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Review from Karen C (Daughter of Resident) published on 6 February 2024
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Reply from Paula Whitely, Home Manager at Oak Park Care Home
Thank you for your very kind review; we are so happy as a team that Mum settled well. I will pass on your kind words to the team.
Kind Regard.
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Review from Bev F (Daughter of Resident) published on 6 February 2024
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Reply from Paula Whitely, Home Manager at Oak Park Care Home
Thank you so much for your lovely review. As a team, we are so happy your mother has settled well at Oakpark. I will share it with all the team.
Kind Regards.
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Review from Dawn H (Daughter-in-law of Resident) published on 6 February 2024
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Reply from Paula Whitely, Home Manager at Oak Park Care Home
Thankyou so much for your kind words; I will pass them on to the team.
Kind Regards.
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Review from Ann S (Daughter of Resident) published on 30 January 2024
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Reply from Paula Whitely, Home Manager at Oak Park Care Home
Thank you so much from all of the Oak Park team for such a lovely review. It was a pleasure to care for mum and dad and to meet such a loving family. Please call in any time to see the team.
With Kindest Regards from Paula and the team.
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Review from Cath R (Daughter-in-law of Resident) published on 22 January 2024
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Reply from Paula Whitely, Home Manager at Oak Park Care Home
Thank you for your kind words and lovely review; I will pass this on to the Oakpark Team.
Kind Regards.
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Review from Peter R (Son of Resident) published on 18 January 2024
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Reply from Paula Whitely, Home Manager at Oak Park Care Home
Thank you so much for your lovely review. We are so happy that your mother has settled well. I will pass on your kind words to the team.
Kind Regards.
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Review from J R (Daughter of Resident) published on 16 January 2024
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Reply from Paula Whitely, Manager at Oak Park Care Home
Thank you so much for your kind review. I am so happy that your mother has settled well at Oak Park. I will share the lovely comments with all of the team.
Kind Regards.
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Review from Elizabeth S (Respite Resident) published on 16 January 2024
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Reply from Paula Whitely, Home Manager at Oak Park Care Home
Thank you so much for your kind review, Elizabeth; I am delighted you are enjoying your stay and will pass on your very kind words to the Team.
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Review from S P (Respite Resident) published on 20 November 2023
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Reply from Paula Whitely, Home Manager at Oak Park Care Home
Thank you for your kind words. We will share your feedback with the team.
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Review from Wendy F (Resident) published on 15 November 2023
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Reply from Paula Whitely, Home Manager at Oak Park Care Home
Thank you for your lovely feedback, we will be sure to share this with the team.
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Review from Shirley P (Respite Resident) assisted by family/friend published on 24 October 2023
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Reply from Paula Whiteley, Manager at Oak Park Care Home
Thank you for your positive feedback for Oak Park, I will share this with the team. We send you our love and we look forward to your return to Oak Park.
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Review from Catherine M (Daughter of Resident) published on 28 September 2023
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Reply from Elliott Erlanger, RM at Oak Park Care Home
Thank you so much for your review. We will share your thoughts about our home with the staff teams.
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Review from Justin W (Nephew of Resident) published on 12 May 2023
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Review from J G (Daughter of Resident) published on 19 December 2022
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Reply from Denise Spencer, Home Manager at Oak Park Care Home
Thank you for your review, it's lovely to hear how well your mother has settled at Oak Park and that you have seen an improvement. We will pass on your words to the team who will be appreciative of your comments.
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Review from M M (Daughter of Resident) published on 28 November 2022
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Reply from Denise Spencer, Home Manager at Oak Park Care Home
Thank you for your kind comments and for taking the time to complete the review. We are pleased that mum remains happy and content at Oak Park Care Home. I will pass your kind comments on to the team.
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Review from Janet W (Daughter of Resident) published on 4 November 2022
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Reply from Denise Spencer, Home Manager at Oak Park Care Home
The team at Oak Park would like to say a big thank you for your kind review. It's wonderful to have recognition for the care we give to our residents at Oak Park.
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Review from Gillian B (Daughter of Resident) published on 12 October 2022
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The Review Score of 9.9 (9.852) out of 10 for Oak Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.852 for Oak Park Care Home is calculated as follows: ( (162 Excellents x 5) + (26 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 189 Ratings = 4.852
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Oak Park Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 16 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 30 Dec 2021
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