Review from Susan T (Daughter of Resident) published on 7 February 2022
Submitted via Website • Report

Overall Experience

I visited my mum today in Oak Park Care Home where she has just arrived today and it was so lovely to see my mum smiling again after a month in hospital, moving 6 times to different wards and between two hospitals. The staff at Oak Park were so lovely and helpful. The home itself is beautiful inside

and outside. It is more like a hotel than a care home and beautifully decorated and furnished to very high standards. I now have peace of mind at last that my mum is in the best place and will be well looked after now. I would highly recommend this place to anyone looking for a care home for their relative. 10/10 for everything. To see my mum so happy again was such a relief and makes it easier to rest now and relax, knowing that she is safe and getting the best care possible. Thank you to all the staff at Oak Park Care Home. From one very happy daughter and granddaughter.

Reply from Denise Spencer, Home Manager at Oak Park Care Home

Hi Susan, firstly thank you so much for your review this will be passed onto the team. I am pleased to read that the team made your mom and yourself very welcome.
We will endeavour to ensure that mom remains as happy as can be, and that you as a family feel relaxed.

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Review from Chloe G (Granddaughter of Resident) published on 23 June 2021
Submitted via Website • Report

Overall Experience

From the minute my grandma moved into Oak Park, we, as a family, knew it was the best decision. The home is beautiful, the staff are so friendly and happy to answer any questions we have. Fantastic home with a fantastic team! Highly recommend!

Reply from Denise Spencer, Home Manager at Oak Park Care Home

Dear Chloe, what a wonderful review, thank you for taking the time to do this. I will pass on your comments to the team, which I'm sure they will be really pleased by your comments and happy to hear how well your and grandma's experience has been here at Oak Park.

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Review from Chris G (Son of Resident) published on 14 June 2021
Submitted via Website • Report

Overall Experience

Great place and the staff are friendly and approachable; they try their best to get the residents included and interactive in daily activities. My mum recently moved there from another home, and Oak Park Care Home is far superior in all aspects than the previous place. Can’t recommend the staff and

residency enough.

Reply from Denise Spencer, Home Manager at Oak Park Care Home

Thank you so much for your review. I am pleased to hear that your mother has settled and enjoyed her new home. I will share your feedback with all the team within Oak Park; they will be really pleased to hear your comments and that they have made a difference in your mother's life.
Kindest regards.

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Review from Julie G (Daughter of Resident) published on 9 March 2021
Submitted via Website • Report

Overall Experience

My mother was a resident on the Mitchell Suite of Oak Park, she was treated with dignity and respect and enjoyed her stay, she was not the easiest lady to please but they did a grand job. Her room was lovely comfortable and spacious with an ensuite. I couldn’t thank the staff within the unit enough

for the care they provided for her in the three years she was with them, they are a very compassionate and brilliant team. In her final days, the team went the extra mile to ensure she was comfortable and allowing us to safely visit during the pandemic. They are led by great management and I could not be more grateful. Thank you so much all at Oak Park.

Reply from Michaela Kenworthy, Home Manager at Oak Park Care Home

Thank you so much for this lovely review, as a team we at Oak Park really appreciate you taking the time to do this.

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Review from Bridget L (Daughter of Resident) published on 25 September 2020
Submitted via Website • Report

Overall Experience

The first time I walked into Oak Park I thought it had a lovely atmosphere and that it was more like a hotel than a care home. Straight away I felt that my mother could feel at home there. The care home staff are amazing and have remained positive and cheerful throughout the recent Covid crisis while

providing professional care for each resident.
The management have tried to maintain contact between families and residents, providing Skype and when the government guidelines allowed, a space for residents to receive visitors safely. The activities co-ordinator arranges a variety of fun activities to bring the residents together. There is a choice of beautifully furnished areas to sit or take exercise along the corridors lined with interesting artwork. The residents are given as much freedom and choice as is safely available. Oak Park is well managed, clean and with appetising food. I am so grateful it is there to care for our loved ones.

Reply from Michaela Kenworthy, Home Manager at Oak Park Care Home

Thank you so much for the kind review. It means such a lot to all the team at Oak Park.

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Review from Trudy B (Daughter of Resident) published on 3 September 2020
Submitted via Website • Report

Overall Experience

From coming through the door until the day she passed away my mother was very well looked after by caring and compassionate staff.
During the Covid lockdown without exception, they have tried their hardest to keep residents happy treating them like part of their own family and they were never too

busy to stop and have a chat.
Over the last few weeks as Mum's health deteriorated they always kept me informed as to how she was and what was happening, letting me sit in on doctors visits even though they were in lockdown and letting me sit with her in her last few hours.
Thank you Oak Park from all the family.

Reply from Michaela Kenworthy, Home Manager at Oak Park Care Home

Thank you for taking the time to write this, especially at such a difficult time. It's lovely to hear that your experiences of the home and care where positive.

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Review from Jane H (Daughter of Resident) published on 1 September 2020
Submitted via Website • Report

Overall Experience

Wonderful loving caring environment for my mum. Management always make time to reassure me and family that Mum is doing well which greatly reduces anxiety and worry. In these strange times, it's fantastic knowing Mum is thriving and cared for by an amazing team of carers.

Reply from Michaela Kenworthy, Home Manager at Oak Park Care Home

Thank you so much for your kind review, we really appreciate your kind words. Hope to see you again soon.

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Review from Ruth H (Daughter of Resident) published on 27 August 2020
Submitted via Website • Report

Overall Experience

From the moment that my mum moved into the dementia unit at Oak Park she has been treated with care, respect, kindness, sensitivity and understanding. When she doesn't want to go to bed, the staff happily sit up half the night chatting and watching TV with her, with a cup of coffee each. In March,

when Mum stopped eating and drinking, the staff did their utmost to tempt her with all her favourite foods, encouraging her to try a little fruit now and again, until she got her appetite for food and life back again.
My mum is not only well cared for here, she is happy and settled. I can't recommend Oak Park highly enough. Thank you to all the staff.

Reply from Michaela Kenworthy, Home Manager at Oak Park Care Home

Thank you so much for your kind review, it really is appreciated by all the team at Oak Park.

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Review from Elva G (Daughter of Resident) published on 21 August 2020
Submitted via Website • Report

Overall Experience

The staff on my mum's suite first and foremost treat my mum with dignity and respect. I have been witness to the care my mum received when she was extremely unwell and it was exemplary. Prior to COVID, I visited 4 or 5 times a week. Her room is spacious and bright with a lovely ensuite shower room.

The food looks good, the home is welcoming, clean, bright and airy with of several communal areas, including a bar which doubles as a cinema. The activities are varied and include regular entertainment from singers etc.
I feel satisfied that my mum is safe, well cared for and treated with respect. I would recommend Oak Park.

Reply from Michaela Kenworthy, Home Manager at Oak Park Care Home

Thank you so much for your lovely feedback, it really is appreciated by us all at Oak Park. Hope to see you again soon.

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