Parklands

Parklands, Kensham Avenue, Bradninch, Exeter EX5 4RD
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9.5 6 Reviews
  • Parklands, Exeter
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Care Provided by Parklands

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 18 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability

Good to Know

  • Owner
  • Park House (Exeter) Ltd
  • Person in charge
  • Raymol Davis (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (18)

Facilities

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Parklands Reviews (6)

9.5

Parklands has a Review Score of 9.5 (9.457) out of 10, based on 6 reviews in the last 2 years. Over all time Parklands has 6 reviews.

Overall Experience

  • 6
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Date Published

6
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3
6
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Review from Trevor B (Son of Resident) published on 19 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted to Parklands in January 2024. The care home management and staff were very welcoming on our first visit. The whole environment is welcoming and friendly.
Mum has settled in well after some gentle encouragement from the management and staff, I am contacted by the care home if
there are any concerns with her which is very reassuring for myself and my family.
There are varied activities provided by the activities coordinator which give good stimulation for the residents, they include board games, arts and crafts sessions, knit and natter, external musical entertainment, excellent gentle chair movements and animal visits which include birds of prey. They also provide external outings for the residents to garden centres and the seaside.
Dogs are allowed into Parklands which is one aspect I love, as I can bring a friend's dog into the home which mum and residents really enjoy.
I am emailed the monthly Parklands Newsletter. There is also a social media page.

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Review from Maria H (Daughter of Resident) published on 4 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A hospital discharge team arranged for my Dad to be transferred to Parklands and he has been a resident for 2 years.
The Care Home Manager, Deputy Manager and Staff have all helped Dad to settle into the Parklands and reassure him when he is confused or anxious.
If there is an issue or concern with
my Dad, I am contacted by the Care Home Manager, Deputy Manager or Senior Staff member. If required and they feel appropriate, Parklands will seek further medical advice and keep me informed.
Parklands has an activities coordinator and there are daily activities for example: board games and painting but also external visitors coming into the care home providing entertainment and exercise.
My Dad enjoys participating in the activities and especially enjoys painting and dancing (with assistance).
Their activities coordinator has arranged visits to the seaside and a local garden centre.
Parklands has a social media page, so I can see what activities my Dad has been involved in.

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Review from R E (Daughter of Resident) published on 6 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Parklands is a warm friendly home in a lovely rural setting. Its aim is to keep local folk in this lovely home. My mum is cared for by some lovely staff who attend to her well and are always happy to help in any way possible to our family and friends but most of all to my mum.
The manager always has
time for you no matter how busy the home is and this filters down through with all the staff members. The under manager too is always multi tasking but always there to help and solve problems.
Activities are varied and my mum is now doing things she hasn't done for years keeping her mobile and always thought-provoking. The staff member coordinates some great indoor and outdoor activities and is always there to help.
The care is great with all residents considered for their individual needs. Food looks great and attention to detail within the home is meticulous from cleanliness to decor, fresh flowers always and good facilities all around. I am so pleased to have found Parklands.

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Review from Mrs Barbara K (Wife of Resident) published on 25 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Parklands care home with beautiful views of the countryside always feels very welcoming and homely, with small areas for privacy when visiting and an outside area for sitting if weather permitting. The home is always kept very clean. The care of residents is excellent. The manager and her team treat
the residents with dignity and respect. Always maintain high standards of care. The staff are very kind and friendly. They spend time with residents, are always willing to help in every way, and are very respectful to everyone. There are many inside and outside activities that residents can join in if they like and many books in the library. My husband sadly had to go into care, and he came to Parklands for just under three years. It was a hard decision to make but having visited the home felt it was the best place for him. I now visit Parklands as a visitor around twice a month and make friends with many of the residents and staff. I can’t say enough about this wonderful care home.

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Review from Charles W (Friend of Resident) published on 13 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

First and foremost the staff are caring and concerned for their residents in all that they do. They are always gentle, courteous and kind and nothing seems too much trouble. As a consequence, there is an air of peace and calm in the place. This emanates from the top.
Please note: This care home is
excellent.

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Review from G O (Friend of Resident) published on 2 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our friend is a resident at Parklands, the staff are friendly, helpful and professional. The manager makes time for a chat and is always happy to listen. Our friend has dietary requirements, the food is well-presented, healthy and nutritious. The rooms are spacious and decorated to a good standard,
she has some of her own familiar things.
When we visit, there is always an activity, sometimes outside people visit, play their instruments and encourage the residents to a sing song. A few weeks ago a falconer visited with some beautiful owls, even though our friend was in her room, the time was taken to bring a beautiful owl up to her. No one ever gets left out, the care shown is exceptional. Our friend is not too keen to leave her room but with care and patience breakfast has been taken in the dining room. We always thank the staff for caring and keeping her safe. Excellent teamwork on all levels. If seeking a residential home is for you, we can highly recommend Parklands.

Reply from Dianne Smyth, Director at Parklands

All of the staff at Parklands work together as a team to ensure all of the residents at Parklands have their individual health and social care needs met. Thank you for your review acknowledging their professionalism and kindness.


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Current Review Score: 9.5 (9.457)

Overview of Review Score

The Review Score of 9.5 (9.457) out of 10 for Parklands is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.857 for Parklands is calculated as follows: ( (60 Excellents x 5) + (10 Goods x 4) ) ÷ 70 Ratings = 4.857

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.6 Points relating to the number of positive Reviews for Parklands is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 18 registered maximum number of service users is 3.6, which has been reached with 6 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Jun 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Parklands

What types of Care is Parklands registered for?

Older Person Care, Dementia, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Parklands have?

There are 18 Single Rooms.

How far is Parklands to the centre of Exeter?

8.5 mile(s) as the crow flies, distance by road may be significantly further.