Oakhill Mansions

College Park Drive, Westbury-on-Trym, Bristol BS10 7QD
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9.6 49 Reviews
  • Oakhill Mansions, Bristol
Oakhill Mansions is a high-quality care home which is housed within an attractive heritage art deco building in the quiet suburbs of Westbury-on-Trym, close to the heart of Bristol. There are excellent links to local transport and amenities, and stunning panoramic views over Bristol.

The facilities of this residence meet purpose-built standards, and the level of care delivered is above and beyond. A proven model of care is delivered for people with complex dementia and/or mental disorders, but with an updated vision of healthcare, therapy and hospitality service.

Oakhill mansions is part of the Cedar Care Group, and to meet the high expectations of care expected of the group, staff are carefully selected to deliver care within this happy and stimulating household.

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Care Provided by Oakhill Mansions

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 90 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Head/Brain Injury
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Fiona Benevento (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (90)
    • Single Rooms with ensuite Wet Room (90)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Oakhill Mansions

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,700
    • Self-Funded Residential Dementia Care from £1,700
    • Self-Funded Nursing Care from £1,700
    • Self-Funded Nursing Dementia Care from £1,700
    • RESPITE Self-Funded Residential Care from £1,700
    • RESPITE Self-Funded Residential Dementia Care from £1,700
    • RESPITE Self-Funded Nursing Care from £1,700
    • RESPITE Self-Funded Nursing Dementia Care from £1,700

  • Please note that the above are guidelines. Rates vary depending on the assessment of needs and room grade. Prices increase annually due to staff pay and other inflations.
  • (these prices are only a guideline, please contact Oakhill Mansions to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • There are plenty of parking spaces on site.


Oakhill Mansions Reviews (49)

Total of 49, showing 1-20
9.6

Oakhill Mansions has a Review Score of 9.6 (9.643) out of 10, based on 27 reviews in the last 2 years. Over all time Oakhill Mansions has 49 reviews.

Overall Experience

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Review from Julie F (Daughter of Resident) published on 7 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at Oakhill Mansions for over a year now, and I am very pleased with the high standard of care he receives. The staff are friendly and helpful, and they create a calm, caring and spotlessly clean environment. During our visits, my family always feels very welcome, and we
are always able to discuss any medical issues with the nurse. The home itself is a beautiful building with light, airy rooms and a lovely garden where we can take Dad outside in the warm weather. I would highly recommend this nursing home.

Reply from Daniel Zieziula, Compliance Officer at Oakhill Mansions

It is great to know that both you and your family feel welcome and supported during your visits. Our team works hard to create a calm, caring environment, and we're delighted to hear that it's making a positive impact. Thank you very much for taking the time to leave us feedback. We will pass your kind words on to our dedicated team.


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Review from Cynthia B (Wife of Resident) published on 7 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been so very well treated in Oakhill. His sisters & I have always been impressed with the genuine love & care he receives here. The staff are so lovely & take care of his every need. There's nothing I can fault.
Food is excellent & plentiful, with good choices to suit everyone's needs.
If I ended up in here I think I would really happy to be in such a lovely environment.

Reply from Daniel Zieziula, Compliance Officer at Oakhill Mansions

Thank you so much for your feedback. We are truly touched. We strive to provide the best possible care for all of our residents, and your words are a great encouragement. We will pass this review onto our dedicated team.


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Review from Sarah H (Wife of Resident) published on 6 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Oakhill Mansions is a lovely place. It has caring, helpful staff who look after my husband's many needs and respond readily to any request.
The bedroom is light and airy with an excellent bathroom and lovely views.
I can go home, safe in the knowledge that he is being well looked after.

Reply from Daniel Zieziula, Oakhill Mansions Home Manager at Oakhill Mansions

Thank you so much for your kind words. We are very happy to hear that you are pleased with the care and attention your husband is receiving. It means a great deal to us that you feel confident knowing he is in good hands. Thank you for trusting us with his care.


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Review from Stephen B (Son of Resident) published on 6 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are attentive and polite, rooms are very good, with excellent security. My 97-year-old father was at first somewhat confused but staff and nurses soon made him feel at home, so to speak, it is an excellent care home.

Reply from Daniel Zieziula, Compliance Officer at Oakhill Mansions

Thank you very much for taking the time to leave us feedback. We will pass your kind words on to our dedicated team. It is extremely rewarding to know that our residents, families, and friends are happy with the home, the care, and the services we offer.


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Review from Debra F (Daughter of Resident) published on 18 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum lives at Oakhill Mansions. She's lived there for over 2 years. She has lived with Dementia for about 15 years. I can't speak highly enough about the staff here. They care for my Mum as if she was their own. Her room is beautiful, always clean and tidy.
She is always nicely dressed. (This is
so important as mum has always been a very smart lady). Staff are so friendly and welcoming and nothing is too much trouble. Thank you all, you are angels.

Reply from Fiona Benevento, Oakhill Mansions Manager at Oakhill Mansions

Thank you so much for your kind words and for sharing your experience at Oakhill Mansions. It means the world to know that our staff's care and dedication make a difference for your mum and your family!


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Review from Lisa L (Daughter of Resident) published on 17 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Dreadful experience over 18 months. Only interested in £££. Staff poorly trained (especially dementia). English skills very poor - elderly residents don't understand staff and staff don't understand important medical/social needs. Two activity coordinators for 90 residents! Stressed, under resourced/unappreciated.
Very little activity provided. Refused to use minibus, never took people out. I took mum out three times a week to compensate. I was exhausted, all for extortionate fee of £8,000 per month. Apart from basic and nursing care, there's no love or respect, no consistency of staff in a dementia unit and 'manager' inept/powerless. Mum fell down concrete steps (Christmas day), as no outside lights and fake foliage on handrails so mum couldn't hold on! She was 89 and could have died. I fed back all my concerns via their own well-being survey, totally ignored. Contacted the owners, unaware and did not care. Equipment was broken and filthy. Food and laundry ok but a dead, joyless place. Do not send family there. Awful.

Reply from Elizabeth Denny, Area Manager at Oakhill Mansions

We are sorry and surprised that you still feel this way, despite many attempts to rectify your concerns in early 2024. An external consultant investigated your concerns, many were determined unfounded, but improvements were made. For example, when your mother resided at Oakhill, we hired private vehicles for individual outings which were regularly used by your mother. However, in response to your feedback, the company now owns three large Minibuses for Residents' outings. Regarding the fall, unfortunately, you chose to use the stairs while accompanying your mother, instead of the disabled access slope. Following the fall, you praised our staff in writing, for their swift and caring response. Your Mother was at Oakhill Mansions for 18 months until April 2024, during that time you gave a lot of positive feedback about our staff and your mother's care. We continue to receive praise for our caring staff. There have never been concerns raised about their English proficiency before now.


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Review from A D (Daughter of Resident) published on 3 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at The Lodge, Oakhill Mansions are caring for my 96 year old mum in a sensitive manner. She has had a stroke and also has a diagnosis of Lewy Body Dementia. She is always treated with respect and my siblings and I are confident that she is happy, safe and secure in this care home.

Reply from Fiona Benevento, Oakhill Mansions Manager at Oakhill Mansions

Thank you for your kind words and for sharing your experience. We truly appreciate your trust in The Lodge at Oakhill Mansions and are glad that you and your siblings feel confident in her safety and happiness. Your feedback means a lot to us and will be shared with our dedicated staff.


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Review from Denise J (Daughter of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was in Oakhill Mansions for the last 4 and a half months. The care given was wonderful very attentive to the residents and lovely with visitors nothing was to much trouble for the staff. Christmas was a lovely experience, I was also able to take my little dog in which a lot of the residents enjoyed.
We lost dad Sunday staff were amazing very comforting and helpful. Thank you very much to all staff we will be forever grateful. Thank you again from myself, my mum and his grandchildren.

Reply from Fiona Benevento, Oakhill Mansions Manager at Oakhill Mansions

Thank you for your kind words. It was our privilege to care for your dad, and we're so glad you felt supported during his time at Oakhill Mansions. We're touched that Christmas was a positive experience for your family and that your little dog brought joy our other residents as well.


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Review from Myles G (Son of Resident) published on 23 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved into Oakhill Mansions in 2020 following a dementia diagnosis complicated by severe Covid. He was basically bedridden after having been reasonably active for most of his life. The staff at Oakhill are superb - they get to know the residents at a deep level, really care and work with family
members and friends to enhance the life experiences of the residents. Examples include regular garden parties, bingo, men's group etc. Birthdays are celebrated in style. They also go the extra mile. I can remember them arranging a private "concert" for my father who loved classical music - a flautist and cellist came in to play for him. There were also instances where a member of staff came in at the weekend to watch a film with my dad that they were both interested in. Having your loved ones in a care setting is difficult and especially when you live (as I do) over 400 miles away. Knowing that my dad was so well cared for at Oakhill was a great comfort for me and I am very grateful!

Reply from Fiona Benevento, Oakhill Mansions Manager at Oakhill Mansions

Thank you for sharing such a heartfelt reflection. It's deeply rewarding to know that our care and dedication brought comfort to your father and peace of mind to you despite the miles between. I will be sure to pass on your lovely comments to our staff.


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Review from D F (Husband of Resident) published on 16 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My late wife was transferred to Oakhill Mansion in April of this year from a sister home. Within a short period at Oakhill, she was treated with the utmost dignity and care. The care can also be said for her stay at the other home. I have no hesitation whatsoever in recommending both care homes. Many
thanks. Once again.

Reply from Fiona Benevento, Oakhill Mansions Manager at Oakhill Mansions

Thank you for sharing your heartfelt experiences. It is always wonderful to hear from family members that their loved one was cared for and looked after so well at Oakhill and our sister homes. I will share your compliments with the staff.


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Review from P H (Daughter of Resident) published on 22 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is early days for my family as my mother only moved on 14th October. She was very traumatised by the change of being blind and having dementia, we have to talk things through and very kind. Her room is lovely but she feels isolated and lonely. The staff are trying to include her in some activities.
We are hoping she will soon settle, it is difficult to write more as it's such early days but we are happy with the care home at this stage.

Reply from Fiona Benevento, Oakhill Mansions Manager at Oakhill Mansions

Thank you for your feedback. We understand how challenging transitions can be, especially under these circumstances. It's great to hear you're happy with the care so far, and we'll continue supporting your mother to help her feel more settled and engaged.


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Review from Ann H (Power of Attorney of Resident) published on 4 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have just returned home from Oakhill Mansion from the 100th birthday party arranged by the manager for a dear family friend. The lady in question has a large number of family and friends who travelled many miles to be with her on this special birthday. The staff, room preparation and hospitality were
absolutely excellent and over 30 people enjoyed a wonderful birthday celebration. Very many thanks to the manager and staff at Oakhill for making this a very special day for both the birthday girl and the attendees.

Reply from Fiona Benevento, Oakhill Mansions Manager at Oakhill Mansions

Thank you so much for your kind words! We're delighted to hear that the birthday celebration was a success and that everyone had a wonderful time. Our team was honoured to be part of such a special occasion.


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Review from L D (Daughter of Resident) published on 18 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was at Oakhill for two and half years, which she enjoyed at times. The staff looked after her well, she got on well with most of the staff. There were a few negatives, which was quite a few staff were not very good with speaking in English, but were very caring with her. She had her favourites.

Reply from Fiona Benevento, Oakhill Mansions Manager at Oakhill Mansions

Thank you for review. We're so pleased your mum enjoyed being at Oakhill and formed strong bonds with our caring staff. We're always working to improve, and appreciate your feedback.


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Review from P C (Brother of Resident) published on 18 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As always we are so impressed with the care received here. Everyone is so caring and looks after my brother excellently as we know he is not easy at times (understandably). Highly recommend this case home. Cleanliness and hygiene standards are very high.

Reply from Fiona Benevento, Oakhill Mansions Manager at Oakhill Mansions

Thank you for your lovely review. It is always nice to hear from family members that their loved one is cared for and looked after so well at Oakhill. I will share your compliments with the staff.


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Review from L S (Daughter of Resident) published on 20 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone at Oakhill Mansions was very kind and easy to deal with. My father entered in October 2022 and the doctor was not hopeful of him surviving for very long, but due to the care and attention, we had Dad until July 2024. All the staff were extremely attentive and kind to my dad and to us as a family.

Reply from Fiona Benevento, Oakhill Mansions Manager at Oakhill Mansions

Thank you so much for the lovely review. We are very proud of our staff and the care they provide to our residents. I will compliment the staff on your behalf.


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Review from Jackie D (Daughter of Resident) published on 22 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Lodge at Oakhill is led by brilliant team leaders. Our dad was a resident for two and a half years. The care team were extremely helpful, friendly and caring. Any minor care issues over that time were dealt with promptly. The bedroom was beautiful, airy and light, with windows into a view of trees
and flowers. My only complaint regarding the building is the lounge is windowless but cosy.

Reply from Fiona Benevento, Oakhill Mansions Manager at Oakhill Mansions

Thank you, Jackie, for the lovely review. We agree, that our Lodge team are amazing and always goes the extra mile. I will provide your feedback to the team.


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Review from Emma W (Daughter-in-law of Resident) published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Oakhill Mansions (Lodge) has provided outstanding and empathetic care to my mother-in-law throughout her journey with dementia and eating disorder. We were always kept well-informed of developments/changes in her condition and felt like the staff treated us like family. During my mother-in-law's final
13 days, staff went above and beyond their duties to ensure she was comfortable. We can't thank them enough for their support.

Reply from Fiona Benevento, Oakhill Mansions Manager at Oakhill Mansions

Thank you very much, for the lovely review. We are very proud of our staff and the outstanding care they provide. It was a pleasure to care for your mom-in-law. I will pass on your review to The Lodge staff.


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Review from Jacky S (Respite Resident) published on 25 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the home enough. Even though I only came for a short while, for recuperation after an operation. I was able to get a very good view of what was happening, on a daily basis in this home. I cannot praise the staff enough, nothing was too much trouble. They were kind thoughtful and nothing
was too much trouble well done.

Reply from Fiona Benevento, Oakhill Mansions Manager at Oakhill Mansions

Thank you for your lovely review. It was a pleasure to assist you with your recuperation. I will pass the compliments to our valued staff.


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Review from K Q (Daughter of Resident) published on 8 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is receiving the highest quality of care at Oakhill Mansions. We decided to opt for 24-hour residential care due to home care being inadequate for my father's complex needs. This was an emotional step for us all but I have been reassured and supported through the whole process. The quality
of the accommodation is exceptional. Clean, bright and fresh smelling. Dad is very comfortable and very well cared for. The staff are superb and have become good friends. The staff turnover is low, reflecting the happy environment. Highly recommend.

Reply from Fiona Benevento, Oakhill Mansions Manager at Oakhill Mansions

Thank you so much for your kind words. It means a lot to hear that our determination and drive for high-quality care has been recognised. I will ensure your comments are passed on to the team.


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Review from R F (Son of Resident) published on 11 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are amazing and care about the residents. Cleanliness is second to none and the building is up to date and modern. My dad is very happy here.

Reply from Fiona Benevento, Oakhill Mansions Manager at Oakhill Mansions

Thank you for your lovely review. We are very proud of our staff who always go the extra mile. I will pass your comments on to the staff.


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Current Review Score: 9.6 (9.643)

Overview of Review Score

The Review Score of 9.6 (9.643) out of 10 for Oakhill Mansions is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.643 for Oakhill Mansions is calculated as follows: ( (239 Excellents x 5) + (55 Goods x 4) + (10 Satisfactorys x 3) + (3 Poors x 2) + (7 Very Poors x 1) ) ÷ 314 Ratings = 4.643

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Oakhill Mansions is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

No image found

Marilena Popescu

Job Title: Clinical Manager

Marilena manages, monitors, and oversees all aspects of clinical and personal care within the home.


Frequently Asked Questions about Oakhill Mansions

What types of Care is Oakhill Mansions registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Oakhill Mansions provide?

Palliative Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Oakhill Mansions have?

There are 90 Single Rooms.

What are the Facilities & Services at Oakhill Mansions?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Oakhill Mansions to the centre of Bristol?

3.5 mile(s) as the crow flies, distance by road may be significantly further.