Old Norse Lodge

Matthew Telford Park, Grimsby DN33 3EP
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9.9 35 Reviews
  • Old Norse Lodge, Grimsby
Old Norse Care Home is a purpose-built luxury care home located in Grimsby, and provides friendly and comfortable residential and dementia care for up to 66 residents in single, ensuite rooms. Old Norse benefits from facilities such as a library, hairdressing salon and cinema room. There is also spacious living and dining areas for residents to relax, socialise and spend time with loved ones during visits.

The dedicated care team gets to know each resident, working with them and their loved ones to create detailed care plans so that their needs are always met. The care team provides individual and compassionate care by getting to know each individual and building strong relationships with them and their loved ones.

Residents living with dementia receive quality dementia care, provided by colleagues, who are fully trained to ensure their approach is the best for residents living with dementia.

If you'd like to find out more about the home and what they have to offer, the team are happy to help.

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Care Provided by Old Norse Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Palliative Care

Good to Know

  • Person in charge
  • Rachael Smith (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (66)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (66)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2023
    • Last Refurbishment: 2023
    • Number of floors: 12

Funding & Fees Guide for Old Norse Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,150
    • Self-Funded Residential Dementia Care from £1,150
    • RESPITE Self-Funded Residential Care from £1,150
    • RESPITE Self-Funded Residential Dementia Care from £1,150

  • At Danforth Care Homes, One Inclusive Fee Covers It All


    Choosing the right care home for yourself or a loved one is a big decision, and we’re here to make it simpler. At Danforth Care Homes, we pride ourselves on offering one inclusive fee across all our homes. This means no unexpected costs or additional fees—ever.


    Here’s what’s included:


    All Levels of Care: Whether needs change over time, our comprehensive care ensures residents always receive the right level of support.


    Accommodation: A comfortable, private room to call home.


    Nutritious Meals: Delicious, chef-prepared meals tailored to residents' preferences and dietary needs.


    Lifestyle Activities: Daily activities and events organized by our dedicated in-house lifestyle team, designed to engage, entertain, and enrich.


    Weekly Services: Visits from a professional hairdresser and chiropodist are part of our commitment to residents’ well-being.


    Our all-inclusive approach ensures peace of mind for residents and their families, so they can focus on what truly matters—quality time together.
  • (these prices are only a guideline, please contact Old Norse Lodge to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at all times, including meal times and special events.


  • Parking

  • On site private car park and electric charging points available.


Old Norse Lodge Reviews (35)

Total of 35, showing 1-20
9.9

Old Norse Lodge has a Review Score of 9.9 (9.886) out of 10, based on 35 reviews in the last 2 years. Over all time Old Norse Lodge has 35 reviews.

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Review from Julia S (Daughter-in-law of Resident) published on 17 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father in law has only been a resident for a few days but the staff and care have been very comforting He has enjoyed his showers and food and the staff have been very kind and caring this far. We all enjoyed GATSBY evening on his birthday.

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Review from A D (Daughter of Resident) published on 21 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother comes for daycare and respite. She enjoys the time here, especially the food. The staff treat her with kindness and affection.

Reply from Amy Batchelor, Customer Relations Manager at Old Norse Lodge

Thank you for your review, I am so pleased your mother enjoys coming in for Daycare and her respite stays at Old Norse Lodge. I will ensure our wonderful chef receives your feedback regarding the food. Thank you.


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Review from Fiona W (Daughter of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we were very impressed with the level of care. My mum had a couple of episodes of vomiting and diarrhea. The staff handled Mum with great compassion and dignity, but then went on to assess Mum's condition. They quickly realised she was ill and arranged for her to have medical assessment.
They didn't just clean her up. They looked for the cause. We have great confidence in the staff.

Reply from Amy Batchelor, Customer Relations Manager at Old Norse Lodge

Thank you for your wonderful review, I am so pleased you are happy with the care Mum receives at Old Norse Lodge and the staff have filled you and your family with confidence. Thank you.


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Review from Karla R (Daughter-in-law of Resident) published on 22 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a team! An initial family decision that my father-in-law needed respite, quickly led us to understand that the care, support and environment of Old Norse Lodge could not be matched. The individual care and familiar staff are perfect for him and anyone who requires wrap-around care in an environment,
much like a hotel.

Reply from Amy Batchelor, Customer Relations Manager at Old Norse Lodge

Thank you for your wonderful review, I am so pleased your father-in-law enjoyed his respite stay at Old Norse Lodge. Thank you for your kind words about the fantastic staff, the whole team pride themselves on delivering outstanding care and offering a warm, friendly and welcoming environment for all visitors. We look forward to seeing you all again soon.


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Review from C S (Daughter of Resident) published on 19 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came into respite initially and has enjoyed the care, kindness, activities and facilities. The staff have been amazing with her she has decided to stay as a permanent resident now.

Reply from Amy Batchelor, Customer Relations Manager at Old Norse Lodge

Thank you for your wonderful review, I am so pleased Mum enjoyed her respite stay with us and made the decision to stay at Old Norse Lodge permanently. Thank you.


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Review from L D (Daughter of Resident) published on 19 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really supportive, beautiful premises. Staff amazingly kind! Really skilled, know their stuff! Food excellent. Mum very improved.

Reply from Amy Batchelor, Customer Relations Manager at Old Norse Lodge

Thank you for your fantastic review, I am so pleased you have seen an improvement in Mum since living at Old Norse Lodge, thank you for your kind words about the staff, they really do all take pride in delivering outstanding care and your review confirms the fantastic work the whole team does. Thank you.


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Review from G S (Son of Resident) published on 15 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff absolutely excellent, friednly, helpful and caring to our mother and her guests.
Gives us peace of mind for her welfare and the care given to her.
Would recommend it to anyone in our position.

Reply from Amy Batchelor, Customer Relations Manager at Old Norse Lodge

Thank you for your wonderful review, I am so pleased you have been given peace of mind your mother is safe and well cared for at Old Norse Lodge. Thank you.


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Review from M E (Son of Resident) published on 15 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very supportive. Very clean, with lots of facilities and choices of meals and activities. Welcomed us as a family. Nursing care is second to none. Two staff members in particular are awesome, another very caring and all cleaners and staff in general do all they can to help and are
friendly. They are very patient, attentive and busy. One staff member, in particular, stands out, great rapport with all and a sense of humour. Pleased our Mum is in a place that is loving and caring. Feel settled and not worried about her care there. Thank you for supporting this new phase in our lives which is difficult.

Reply from Amy Batchelor, Customer Relations Manager at Old Norse Lodge

Thank you for your fantastic review, I am so pleased you are happy with the care mum is receiving at Old Norse Lodge and the facilities it has to offer. I will ensure your kind words about the staff are shared with the team. Thank you.


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Review from T V (Son of Resident) published on 31 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved in three weeks ago. Excellent induction and welcome. Very friendly and caring staff. So far very impressed with the service and care shown to my Mum.

Reply from Amy Batchelor, Customer Relations Manager at Old Norse Lodge

Thank you for your wonderful review, I am so pleased Mum has settled well at Old Norse Lodge. Thank you.


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Review from J S (Friend of Resident) published on 16 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend is happy and relaxed. She has settled very well. Her nutrition is so much better, reflected in her skin and hair being improved in condition.

Reply from Amy Batchelor, Customer Relations Manager at Old Norse Lodge

Thank you for your wonderful review, I am so pleased your friend is happy and you can see the benefits from the care she is receiving. Thank you for taking the time to leave such a wonderful review.


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Review from Trevor P (Son of Resident) published on 7 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't recommend Old Norse highly enough. All the staff are extremely friendly and actually seem to care about the residents. I cannot say the same of other care settings we have used. From day one, Mum has been welcomed and cared for with great compassion and dignity. The home itself is well-appointed
and kept spotlessly clean. Every member of staff and management should be applauded for their efforts and dedication to the residents they care for.

Reply from Amy Batchelor, Customer Relations Manager at Old Norse Lodge

Thank you for your wonderful review, I am so pleased Mum has settled so well at Old Norse Lodge. Thank you for your kind words about the staff, they all pride themselves on delivering outstanding care and your review confirms the fantastic work they all do. Thank you.


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Review from Graham L (Son of Resident) published on 16 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident since May 2024. I looked at a number of care homes in the area and only a couple I felt lived up to my expectations and those of Mum's. Old Norse Lodge just felt like a homely place and the home is immaculately clean. The staff are very friendly and professional. My mum often
says they're like extended family. As I don't live in the area I have complete peace of mind that she is being cared for. Thanks to everyone again for being there for her!

Reply from Amy Batchelor, Customer Relations Manager at Old Norse Lodge

Thank you for your wonderful review, I am so pleased you have peace of mind knowing Mum is safe and well cared for at Old Norse Lodge. Thank you for your kind words about the staff, i will ensure your feedback is shared with the whole team. Thank you.


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Review from W B (Relative of Resident) published on 30 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Very good home. Friendly staff. Could do with more carers.

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Review from Debbie C (Daughter of Resident) published on 20 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my mum has been exceptional. All the staff show empathy and respect to my mum and also to my family and to myself. They address her individual needs on a daily basis and nothing is too much trouble. The food is excellent and the environment is light, bright and very relaxing. Cleanliness
is also excellent. I cannot fault anything about Old Norse House.

Reply from Amy Batchelor, Customer Relations Manager at Old Norse Lodge

Thank you for your wonderful review. I am so pleased Mum has settled in well at Old Norse Lodge. The whole team pride themselves on delivering outstanding care and offering a warm and friendly welcome to visitors. Your review confirms the fantastic work they do. Thank you.


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Review from S C (Daughter of Resident) published on 16 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care for my poorly mum. Staff are all lovely and very caring, nothing is too much trouble. Surroundings are also excellent. The attention to details is obvious and everyone we have come across has been happy to chat and help us with any request.

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Review from Brett L (Grandson of Resident) published on 5 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma moved into the home at the beginning of the year, from the first initial walk around it is very clear that the home is kept at a high standard and everyone is very welcoming and genuinely caring, my grandma is so pleased that she moved into Old Norse Lodge and our family can rest assured
that she is well looked after and safe. I cannot thank everyone enough for what they are doing for my grandma. Would very highly recommend it.

Reply from Amy Batchelor, Customer Relations Manager at Old Norse Lodge

Thank you for your wonderful review. I am so pleased to hear your Grandma has settled in well to her new home and you and your family are so reassured knowing she is well cared for and safe. I will ensure your feedback is shared with the whole team at Old Norse Lodge. Thank you.


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Review from S R (Grandson of Resident) published on 12 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Came to visit my grandad at his new home recently, and the atmosphere is warm and welcoming, and the staff were very helpful and couldn’t do enough for us. The home is stunning, so open and bright. We have nothing but good comments about the care my grandad receives. We are very reassured that he has
a home like this to see out the rest of his days in. He’s happy and loves it here, and that’s the main thing. The staff are brilliant.

Reply from Amy Batchelor, Customer Relations Manager at Old Norse Lodge

Thank you for your wonderful feedback regarding the care your grandad is receiving at Old Norse Lodge; the team really prides themselves on delivering person-centred care and providing a warm and welcoming environment for visitors. I will ensure your feedback is shared with the whole team. Thank you.


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Review from Penelope B (Niece of Resident) published on 11 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been extremely pleased to see how my relative has adapted to the wonderful care and friendly atmosphere at Old Norse Lodge.
She is absolutely loving her time here. Staff and all of the activities keep her involved.
"They are all very nice, and I have no grumbles about anything" - to quote
her.

Reply from Amy Batchelor, Customer Relations Manager at Old Norse Lodge

Thank you for your lovely review; I am so pleased your relative has adapted well and is enjoying her stay at Old Norse Lodge. I will ensure your feedback is shared with the whole team. Thank you.


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Review from H E (Daughter of Resident) published on 6 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautiful home, it is more like a hotel!

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Review from D B (Daughter-in-law of Resident) published on 29 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We picked the perfect care home after visiting several in the area. Staff are excellent, nothing is too much trouble. Surroundings are lovely (rooms, communal areas, bathrooms etc). Really can't think of a negative comment!
A very caring care home.

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Current Review Score: 9.9 (9.886)

Overview of Review Score

The Review Score of 9.9 (9.886) out of 10 for Old Norse Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.886 for Old Norse Lodge is calculated as follows: ( (372 Excellents x 5) + (31 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 411 Ratings = 4.886

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Old Norse Lodge is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 34 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (2)

Rachael

Rachael Smith

Job Title: Care Home Manager

Joined: 2023

Rachael has been actively involved in the care sector since 2011. Her journey began as a domestic in a residential/dementia home, where she transitioned into the role of a care assistant. It was during this time that she discovered her true passion for a caring role.


Demonstrating dedication and growth, Rachael advanced to become a senior care assistant and eventually assumed the position of deputy manager within the same home where she initially started as a domestic.


Seeking further progression, Rachael undertook the role of a registered manager in a residential/dementia home, successfully managing it for 6.5 years. Subsequently, she embarked on a new chapter in her career with Danforth, taking on the position of manager at Old Norse Lodge.


Rachael is committed to delivering the highest quality of care in a person-centred manner and within a homely environment. She leads a strong and passionate team that shares her dedication, maintaining high standards and a similar drive. Outside of her professional commitments, Rachael finds enjoyment in reading, going to the gym, and socializing with friends and family.


Charlene

Charlene Dobb

Job Title: Care Manager

Joined: 2023

Charlene is raising her two teenage children in Scunthorpe, a place she has called home throughout her life. Her journey in the care sector began at the age of 18, fulfilling a passion she identified during her school years.


Charlene boasts extensive experience across various facets of the care sector, ranging from domiciliary to palliative care, with roles in community settings, hospitals, and care homes.


Starting as a carer in a care home, Charlene progressed to the role of senior before taking a break to focus on her first child. After a year, she returned to the workforce, initially in hospitals on elderly wards and later transitioning to the midwifery side within both hospital and community settings. Her career continued with a focus on palliative care in the community. Following the birth of her second child, Charlene chose home care to be more available for her children. She then transitioned to a care home, initially as a senior, and was subsequently promoted to the role of clinical lead/deputy manager.


Charlene joined Old Norse as a unit manager and gradually progressed to the position of Care Manager. Her diverse experience reflects her commitment to the care sector and her resilience in overcoming personal challenges.


Frequently Asked Questions about Old Norse Lodge

What types of Care is Old Norse Lodge registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Old Norse Lodge provide?

Palliative Care & Convalescent Care are other types of care provided.

How many Rooms does Old Norse Lodge have?

There are 66 Single Rooms.

What are the Facilities & Services at Old Norse Lodge?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Old Norse Lodge to the centre of Grimsby?

2.5 mile(s) as the crow flies, distance by road may be significantly further.