Old Norse Lodge

Matthew Telford Park, Grimsby DN33 3EP
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9.9 35 Reviews
  • Old Norse Lodge, Grimsby
Old Norse Care Home is a purpose-built luxury care home located in Grimsby, and provides friendly and comfortable residential and dementia care for up to 66 residents in single, ensuite rooms. Old Norse benefits from facilities such as a library, hairdressing salon and cinema room. There is also spacious living and dining areas for residents to relax, socialise and spend time with loved ones during visits.

The dedicated care team gets to know each resident, working with them and their loved ones to create detailed care plans so that their needs are always met. The care team provides individual and compassionate care by getting to know each individual and building strong relationships with them and their loved ones.

Residents living with dementia receive quality dementia care, provided by colleagues, who are fully trained to ensure their approach is the best for residents living with dementia.

If you'd like to find out more about the home and what they have to offer, the team are happy to help.

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Care Provided by Old Norse Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Palliative Care

Good to Know

  • Person in charge
  • Rachael Smith (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (66)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (66)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2023
    • Last Refurbishment: 2023
    • Number of floors: 12

Funding & Fees Guide for Old Norse Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,150
    • Self-Funded Residential Dementia Care from £1,150
    • RESPITE Self-Funded Residential Care from £1,150
    • RESPITE Self-Funded Residential Dementia Care from £1,150

  • At Danforth Care Homes, One Inclusive Fee Covers It All


    Choosing the right care home for yourself or a loved one is a big decision, and we’re here to make it simpler. At Danforth Care Homes, we pride ourselves on offering one inclusive fee across all our homes. This means no unexpected costs or additional fees—ever.


    Here’s what’s included:


    All Levels of Care: Whether needs change over time, our comprehensive care ensures residents always receive the right level of support.


    Accommodation: A comfortable, private room to call home.


    Nutritious Meals: Delicious, chef-prepared meals tailored to residents' preferences and dietary needs.


    Lifestyle Activities: Daily activities and events organized by our dedicated in-house lifestyle team, designed to engage, entertain, and enrich.


    Weekly Services: Visits from a professional hairdresser and chiropodist are part of our commitment to residents’ well-being.


    Our all-inclusive approach ensures peace of mind for residents and their families, so they can focus on what truly matters—quality time together.
  • (these prices are only a guideline, please contact Old Norse Lodge to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at all times, including meal times and special events.


  • Parking

  • On site private car park and electric charging points available.


Old Norse Lodge Reviews (35)

Total of 35, showing 21-35
9.9

Old Norse Lodge has a Review Score of 9.9 (9.886) out of 10, based on 35 reviews in the last 2 years. Over all time Old Norse Lodge has 35 reviews.

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Review from S B (Son-in-law of Resident) published on 23 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As per always the care from your staff is exceptional. Always friendly, always laughing and always wonderful with my mother-in-law. Thank you.

Reply from Amy Batchelor, Customer Relations Manager at Old Norse Lodge

Thank you for your wonderful review, our staff really focuses on delivering person-centred care and offering a welcoming friendly atmosphere to all visitors and your review confirms the fantastic work they all do. Thank you.


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Review from G R (Friend of Resident) published on 13 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Found all my visits wonderful. Beautiful place and friendly staff.

Reply from Amy Batchelor, Customer Relations Manager at Old Norse Lodge

Thank you for your great review, I am so pleased to read you enjoy your visits and you find the staff friendly.


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Review from Jane R (Friend of Resident) published on 1 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleasant.
Facilities lovely.
Staff kind and attentive.
Food excellent.

Reply from Max Andrews, Business Support Manager at Old Norse Lodge

Thank you for your great review. We are really pleased you were impressed with Old Norse Lodge and our fantastic facilities. We will ensure your feedback is shared with the whole team. Thank you.


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Review from Paul H (Son of Resident) published on 1 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father receives good care. The staff are courteous and caring. It is comforting to know he has access to assistance 24 hours a day.
The staff/management communicates well and concerns and observations.
We are pleased he has been able to settle in after living on his own for many years.

Reply from Max Andrews, Business Support Manager at Old Norse Lodge

Thank you for your fantastic review. The team at Old Norse Lodge really focuses on delivering person-centred care, and your review confirms the fantastic work they all do. Thank you.


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Review from Angela B (Daughter of Resident) published on 20 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Old Norse Lodge is the best care home in the area. Prior to my mother's stay, I visited a few to decide on the best for her respite, following a water leak at her own house. I videoed the home and Mum chose where she was to stay. This has proved to be absolutely the best choice by far. I am confident
that Mum could not receive better care anywhere else. All staff, from manager to cleaning/laundry staff, go above and beyond to make their residents happy and very well looked after. It's like a five-star hotel.

Reply from Amy Batchelor, Customer Relations Manager at Old Norse Lodge

Thank you for your fantastic review, we are so pleased Mum is happy. The team at Old Norse Lodge really pride themselves on delivering person-centred care and your review confirms the fantastic work they all do. Thank you.


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Review from Sylvia L (Friend of Resident) published on 20 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's always a pleasure to visit here, friendly, helpful staff, a very clean and pleasant environment and my friend, who is a permanent resident here, is very happy!
Well done.

Reply from Amy Batchelor, Customer Relations Manager at Old Norse Lodge

Thank you for your great review, we are so pleased your friend is very happy at Old Norse Lodge. We will ensure your feedback is shared with the whole team. Thank you.


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Review from Tim B (Son of Resident) published on 20 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Old Norse Lodge is a really nice place to visit our dad who has quickly settled in and is generally very happy living there. Staff are friendly and appear well-managed and motivated. The room has everything Dad needs to fulfil his needs. We are very satisfied with the care he receives. Thank you.

Reply from Amy Batchelor, Customer Relations Manager at Old Norse Lodge

Thank you for your wonderful feedback, we are so pleased Dad has settled in well and is happy at Old Norse Lodge. We will ensure your kind words are shared with the whole team. Thank you.


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Review from Gareth H (Son of Resident) published on 18 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are excellent and care for Mum just as we would want. The home is clean and well-maintained and decorated for Christmas. I have no complaints.

Reply from Amy Batchelor, Customer Relations Manager at Old Norse Lodge

Thank you for your great review, we are so pleased you are pleased with the care Mum is receiving at Old Norse Lodge. We will ensure your feedback is shared with the whole team. Thank you.


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Review from Donna H (Friend of Resident) published on 17 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is absolutely brilliant, the staff and managers are amazing. Nothing is too much trouble, it is very clean and very welcoming. It's like a 5 star hotel! The residents are always happy, there's lots going on and things for them to do, they are very well cared for. Overall, just beautiful.

Reply from Amy Batchelor, Customer Relations Manager at Old Norse Lodge

Thank you for your wonderful feedback regarding the attention you receive when visiting Old Norse Lodge and the feedback regarding the care your loved one receives. We will ensure your feedback is shared with the whole team. The happiness, safety and needs of our residents are at the heart of everything that we do and your feedback reflects this. Thank you.


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Review from Claire W (Niece of Resident) published on 4 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful home with caring staff. Always made to feel very welcome and met with smiles and couldn't do enough for us. My auntie loved her respite stay and progressed really well after her surgery with the care and attention provided to her. The home was immaculate with decor and facilities worthy of
a luxury hotel. I can't thank the staff highly enough for all they have done for my auntie and the family.

Reply from Meghan Tattersall, Sales and Marketing Manager at Old Norse Lodge

Thank you so much for your kind review of our home! We are so pleased to hear about your positive experience and that your auntie enjoyed her respite stay with us. We strive to provide our residents with the best quality of care and attention to ensure their wellbeing and comfort. It is so rewarding to hear that your auntie has progressed well after her surgery and that you felt our home was immaculate and worthy of a luxury hotel. We are devoted to providing our residents with the utmost respect and care, and we are delighted to know that we have achieved this for your auntie. Thank you for your kind words and for sharing your feedback with us.


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Review from Z B (Daughter-in-law of Resident) published on 6 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All good. Properly laid tables for lunch, table clothes and cutlery, plates, cups and saucers, so well laid out. Staff are delightful, fun and caring.
Please sort our landline for the room swiftly.
Butter is needed for the resident, not margarine.
Can we put in a rose bush opposite the double
doors to the room?

Reply from Julie Afsar, Care Home Manager at Old Norse Lodge

Thank you for your lovely comments. We encourage our residents to make their environment homely, so please feel welcome to plant a rose bush for your mum’s view.


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Review from M M (Daughter-in-law of Resident) published on 6 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law became a permanent resident of Old Norse Lodge, Scartho, in June 2023. We relocated her from a care home so that she would be close to us. We have been very happy over the past few weeks with the level of care she is receiving. The care home is gorgeous and has lovely outside space.
The cinema, living and dining areas, as well as the bedrooms, are all amazing. We love visiting her regularly and enjoy having a coffee and chatting with all the staff and other residents.

Reply from Julie Afsar, Care Home Manager at Old Norse Lodge

Thank you for your lovely comments. We are delighted that you are happy with the care we provide for your loved one. Welcome to our Old Norse Lodge family.


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Review from Guy M (Son of Resident) published on 6 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved in as a permanent resident in June 2023. We often visit and have been really pleased with what we've seen. The level of care that she is receiving is excellent. The home is beautiful and has everything that's required for Mum. We are incredibly glad that we chose Old Norse Lodge, in
Scartho, for her.

Reply from Julie Afsar, Care Home Manager at Old Norse Lodge

Thank you for your lovely comments; we are so pleased you are happy with your mum’s care and home. She is such a wonderful person and a pleasure to have to live with us; her smiles say a million words.


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Review from Julie B (Daughter of Resident) published on 5 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad stayed in Old Norse Lodge for respite. From the moment he got there, the care was outstanding. The home is spotless, and the food is amazing. Noting was too much trouble, from sitting with Dad in the cinema room, having his hair done in the salon, playing dominos or just chatting. Everything
about Old Norse Lodge is five-star, and I cannot give enough praise to all the staff for the amazing work they do.

Reply from Julie Afsar, General Manager at Old Norse Lodge

Thank you for your kind words; it is our pleasure to welcome your family into our home. I am so pleased that your dad first experience of our home met your families expectations and that you are now part of our family at Old Norse Lodge.


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Review from Matthew B (Son of Resident) published on 19 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptionally friendly, helpful and professional staff. A really great care home with plenty of amenities. You know your relatives will be well looked after. I really don’t think you could get better care. Amazing quality of food. Wine with your meals if you want it! The rooms are spacious and very
comfortable.
All in all, highly recommended!

Reply from Meghan Tattersall, Sales and Marketing Manager at Old Norse Lodge

Thank you so much for your kind words and positive feedback! We strive to provide a high-quality level of care and comfort to all our residents. We pride ourselves in offering an exceptional level of service, making sure that all our residents are well looked after and feel at home. We are glad to hear that you feel that our care home is of a great standard and that your relatives will be well looked after. We're also delighted that you thought the food was of high quality and that you had the option to enjoy wine with your meals. We look forward to continuing to provide a high standard of care to our residents.


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Current Review Score: 9.9 (9.886)

Overview of Review Score

The Review Score of 9.9 (9.886) out of 10 for Old Norse Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.886 for Old Norse Lodge is calculated as follows: ( (372 Excellents x 5) + (31 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 411 Ratings = 4.886

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Old Norse Lodge is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 34 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Meet the Team (2)

Rachael

Rachael Smith

Job Title: Care Home Manager

Joined: 2023

Rachael has been actively involved in the care sector since 2011. Her journey began as a domestic in a residential/dementia home, where she transitioned into the role of a care assistant. It was during this time that she discovered her true passion for a caring role.


Demonstrating dedication and growth, Rachael advanced to become a senior care assistant and eventually assumed the position of deputy manager within the same home where she initially started as a domestic.


Seeking further progression, Rachael undertook the role of a registered manager in a residential/dementia home, successfully managing it for 6.5 years. Subsequently, she embarked on a new chapter in her career with Danforth, taking on the position of manager at Old Norse Lodge.


Rachael is committed to delivering the highest quality of care in a person-centred manner and within a homely environment. She leads a strong and passionate team that shares her dedication, maintaining high standards and a similar drive. Outside of her professional commitments, Rachael finds enjoyment in reading, going to the gym, and socializing with friends and family.


Charlene

Charlene Dobb

Job Title: Care Manager

Joined: 2023

Charlene is raising her two teenage children in Scunthorpe, a place she has called home throughout her life. Her journey in the care sector began at the age of 18, fulfilling a passion she identified during her school years.


Charlene boasts extensive experience across various facets of the care sector, ranging from domiciliary to palliative care, with roles in community settings, hospitals, and care homes.


Starting as a carer in a care home, Charlene progressed to the role of senior before taking a break to focus on her first child. After a year, she returned to the workforce, initially in hospitals on elderly wards and later transitioning to the midwifery side within both hospital and community settings. Her career continued with a focus on palliative care in the community. Following the birth of her second child, Charlene chose home care to be more available for her children. She then transitioned to a care home, initially as a senior, and was subsequently promoted to the role of clinical lead/deputy manager.


Charlene joined Old Norse as a unit manager and gradually progressed to the position of Care Manager. Her diverse experience reflects her commitment to the care sector and her resilience in overcoming personal challenges.