Olive Tree House

Chessel Drive, Patchway, Bristol BS34 5BH
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9.7 38 Reviews
  • Olive Tree House, Bristol
Olive Tree House provides residential, nursing and dementia care for the elderly in Charlton Hayes, Bristol, less than a mile away from Cribs Causeway.

Olive Tree House is a state-of-the-art building with all the space and innovative design that you would expect from a nursing and dementia specialist care centre. Olive Tree House has been designed to ensure the lives of the people who live there are as fulfilled as possible.

At Olive Tree House you will find dementia friendly roof gardens, sensory room, IT suite and library, gym and a 1960s themed hair salon. You will also find their innovative Memory Lane featuring “The Concorde” pub, “McCarthy’s” Village store and “Revolver Records”.

Olive Tree House benefits from:

- Beautiful, large bedrooms all presented to the highest standards. Each room has an en-suite shower room

- Attractive sensory roof gardens, with fantastic views of the city. The gardens are being specifically designed to meet the physical, psychological, social and spiritual needs of those who live at Olive Tree House

- Innovative “Memory Lane” reminiscence village featuring a 1960s Pub, Grocery shop and a record shop

- Luxurious Lounges and Dining rooms

- 1960s Hairdressing Salon

- Dementia Friendly environment, including specialist Dementia Nursecall system

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Care Provided by Olive Tree House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 65 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Vlad Adam (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (65)
    • Single Rooms with ensuite Wet Room (65)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2016

Funding & Fees Guide for Olive Tree House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,450

  • Care homes fees are a guide and may vary based on an assessment to understand the level of care and support each resident will need.
  • (these prices are only a guideline, please contact Olive Tree House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome any time at Olive Tree House.


  • Parking

  • Private car park available.


Olive Tree House Reviews (38)

Total of 38, showing 21-38
9.7

Olive Tree House has a Review Score of 9.7 (9.702) out of 10, based on 20 reviews in the last 2 years. Over all time Olive Tree House has 38 reviews.

Overall Experience

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  • 8
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Date Published

38
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Review from Lynne D (Daughter of Resident) published on 20 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was transferred from the hospital to Olive Tree House for end-of-life care. She immediately looked more comfortable and rested in a less noisy and chaotic atmosphere than in the hospital. The care staff and deputy manager welcomed us in and made sure that Mum had everything she needed. They listened
and acted on any small detail that was requested which was fantastic. They even washed her hair and cut her fingernails which made Mum feel so much better. The care staff are very thoughtful and kind and like to keep you up to date with how things are going. The knowledge and professionalism of the deputy manager, nurses and doctors are outstanding. I cannot thank them enough for their holistic care and willingness to involve the family in Mum's care at every stage. Mum is very poorly now, but I am safe in the knowledge that she is well cared for at this very difficult time for the family. Thank you all so much. I will remember this exceptional care always and it means so much to me.

Reply from Helen Jones, CEO at Olive Tree House

Hell, thank you for taking the time to provide us with your feedback, particularly at this special time.
Your comments are humbling. Our colleagues in Olive Tree House are so very kind and warm. Your examples of their care show their attention to detail for each Resident. I wish you and your family all the best for this special time. Warmest regards.


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Review from Lorraine D (Daughter of Resident) published on 11 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father sadly passed away at Olive Tree House on Monday, 2nd January 2023. The staff were always professional, kind and totally devoted to their role in caring for him and us as a family. Dad could be difficult sometimes due to his illness, but they looked after him and us right to the end with dignity,
respect and kindness. I can't thank them enough or wish for him to have been cared for by anyone else.
Thank you.

Reply from Helen Jones, CEO at Olive Tree House

Hello, I am so very sorry for your loss. It's very kind of you to take the time to give us your feedback in your time of grief; thank you.
I am glad you felt the support and care from the Olive Tree team; they are warm, they are very capable, and they are committed to every resident. We appreciate the privilege of caring for your Dad in his last days. My very best wishes to you and your family.


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Review from Tony D (Daughter of Resident) published on 6 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was moved into end-of-life care in October. He passed away on 2nd January. Because of his illness, he was very difficult to care for from the outset, yet we always found all staff so kind, caring, and able to provide all that he needed. We cannot imagine where anyone could find a higher quality
of care, and we are so grateful that his last months were with people who looked after him brilliantly.
From keeping us constantly informed to readily understanding and helping with the distress the family experienced, no one could ask more.
We will always be grateful to everyone at Olive Tree House. Outstanding managers, nurses, care workers and everyone. Thank you for everything, and we want people to know that no finer care is available.

Reply from Helen Jones, CEO at Olive Tree House

Hello
Thank you very much for taking the time to provide us with your review. On behalf of everyone in Olive Tree House our sincere condolences for the loss of your Dad. Our colleagues are not only skilled and capable, they genuinely care for the residents and the family members. It is this personal compassion that makes Olive Tree such a lovely home. My very best wishes to you and your family, Helen


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Review from Diane G (Daughter of Resident) published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was placed at Olive Tree House as part of her discharge plan from the hospital. We felt very fortunate that this home was the one selected. The staff were all caring and professional. With communication between the home and ourselves, as well as the physical environment and facilities, all being
excellent also, we were very grateful for the care received until Mum was well enough to return home. Thank you.

Reply from Helen Jones, CEO at Olive Tree House

Hello
Thank you very much for taking the time to provide your review. Olive Tree House is a lovely home and the staff are all genuinely very caring. It's also great to hear your mum became well enough to go home again, congratulations to you all. With my very best wishes to your family, cheers, Helen


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Review from Gill J (Sister of Resident) published on 7 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been residing at Olive Tree since March 2021. He is settled and much more comfortable than he was at home (alone). He has late-stage frontotemporal dementia, which can be very difficult, yet the care shown to him has mellowed him a bit. The staff are wonderful with him and caring. I'm
kept informed of all or any issues. It's a huge relief to me to know he is well looked after. I'm his only relative. The building is clean and modern, and the staff go the extra mile to make him feel safe and comfortable.

Reply from Helen Jones, CEO at Olive Tree House

Hello,
Thank you for your lovely review. Olive Tree House is a beautiful home where genuinely nice, warm caring staff enjoy being with the residents. I'm delighted to share your kind comments with the team. Thank you.


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Review from Lorraine C (Daughter of Resident) published on 6 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my mum gets from everyone at Olive Tree House. I am kept up with Mums care.

Reply from Amanda Porcel, Manager at Olive Tree House

Thank you for your review, we are very happy that you are happy with the care being provided at Olive Tree House.


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Review from A P (Daughter-in-law of Resident) published on 14 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As Dad was finding it more difficult to manage at home, we were able to move him to Olive Tree. It's a very nice home, lovey size rooms. Care staff are on call 24/7 and have been looking after Dad very well.

Reply from Christopher Taylor, Director at Olive Tree House

Thank you very much for your kind and positive comments; we will ensure that they are passed on to our care team.


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Review from V L (Daughter of Resident) published on 6 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic care home. Care staff are incredibly caring towards Mum and all residents. They always treat relatives with the utmost respect at all times, nothing to every too much trouble. The lady at reception is just amazing and always happy to help. Thank you to her for everything!

Reply from Christopher Taylor, Director at Olive Tree House

Thank you very much for this very positive review. We will ensure that your kind words are shared with the team; it really does mean a lot to all of us.


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Review from Paula C (Daughter of Resident) published on 28 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in the care home for about 6-weeks. She has Alzheimer's and has settled in well. The carers are absolutely amazing. They are so caring and kind. I have a newfound respect and admiration for them, working in a difficult situation. I feel that they are mum's family when we are not there.
Recently we have needed to have a review of her situation when she had regained some agitation and the nurses were also amazing and knowledgeable. We feel she is in safe hands despite us not being able to see her as much as we would like because of Covid. Cannot praise the carers enough. I have only put a low score for activities because of Covid only minimum can take place but the activity coordinator has found me and told me that she engages Mum whenever she can. Thanks to all staff.

Reply from Christopher Taylor, Director at Olive Tree House

Thank you for this very kind review, I will ensure that the Care Team hears about the lovely praise you have given them; it definitely means a lot to everyone here. We are all looking forward to being able to put back in place the great programme of activities that the team provide. I can assure you that we are still working very hard to engage all the people who live here as we manage through the challenges that COVID has thrown up.


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Review from Sue B (Daughter of Resident) published on 28 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I cannot express just how lovely the staff are here. My mum truly loves them and they also display the same affection when comforting her and you can see it is genuine. Mum is extremely challenging with advanced Alzheimer’s but the staff take it in their stride and deal with the behaviours mostly successful.
It gives the family peace of mind that she is properly cared for and very well fed…gone up 2 dress sizes in a couple of months! (Which she needed). Highly recommended.

Reply from Christopher Taylor, Director at Olive Tree House

Thank you very much for your very positive review. It is lovely to hear that your Mum has settled so well into Olive Tree House and that she is enjoying the food so much.


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Review from Alison G (Resident) published on 28 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone at the care home from the moment I arrived from the hospital has been incredibly kind and caring, and nothing has been too much trouble. I was very demanding at the beginning of my stay, but they treated me with only kindness and understanding.

Reply from Christopher Taylor, Director at Olive Tree House

Thank you so much for these kind words. It is always lovely to hear the praise that people have for our care team.


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Review from V A (Brother of Resident) published on 20 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a very nice care home with lovely staff, very helpful and a good management team.
My relative is happy being a resident at Olive Tree House. The activity team is amazing, always happy to chat with residents, and she is doing group activities in the lounges every day.

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Review from Claire W (Relative of Resident) published on 15 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was heartening to experience the warm, kindly and refreshingly humorous attitude displayed to the residents in question. We (my spouse and I) agreed that the "essential" character of our relative was undiminished despite the advancing dementia which we witnessed. Staff were encouraging and it was
clear how much the residents looked forward to being served her lunch! Everything was clean, orderly and there was a nice relaxed atmosphere.

Reply from Christopher Taylor, Director at Olive Tree House

Thank you so much for these positive words, it is incredibly rewarding for our staff to get such positive feedback.


Kind regards


Christopher


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Review from Rachel W (Daughter of Resident) published on 4 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been cared for at Olive Tree House since April 2018, and we feel extremely lucky that she was able to be placed here. The kindness, depth of experience and professionalism of the staff is something we will always be grateful for. Olive Tree is not just a care home, it is my Mum’s home. She
is treated with respect and dignity, by staff who clearly really care about her as a person. Her needs fluctuate, and she has a complicated medical history that many care homes would not be able to cope with. However, the team at Olive Tree simply adapt where necessary, meaning that her complex needs are managed extremely well. Recently, my Mum has been very poorly, and this is what has prompted me to write this review. It has highlighted the very high standard of care that residents receive. The staff at Olive Tree are all such lovely, friendly people, who are also highly skilled at what they do. At a very difficult time for us, we couldn’t wish for her to be in a better place.

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Review from Charles D (Brother of Resident) published on 16 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Olive Tree House are looking after my 90 year old sister who has severe dementia. The care and attention she receives is second to none and I have nothing but the greatest admiration for all Olive Tree House personnel who are helping my entire family through a very difficult and sad time.

Reply from Christopher Taylor, Director at Olive Tree House

Thank you very much for taking the time to write this. Our care team will very much appreciate these kind words.


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Review from Joan Elizabeth S (Wife of Resident) published on 26 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank everyone for the superb efficient way Olive Tree House is run. The staff are compassionate and their fully committed duty of care is outstanding. Hospitality is first class. The best care home anywhere.

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Review from Gloria H (Daughter of Resident) published on 26 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When Mum was diagnosed with Dementia/Alzheimers I was heartbroken, however since mum moved to Olive Tree having had poor care in a previous home since closed myself and family are living the dream with the piece of mind. The excellent care she so rightly deserves. Moving to Olive Tree was a huge impact
to Mum and family but so worth the stress to move. Olive Tree are very professional and supportive to residents and where needed family. Award of the year to Olive Tree.

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Review from John W (Resident) assisted by family/friend published on 14 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent care home. Sets the standard for others to follow. Brilliant staff and management.

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Current Review Score: 9.7 (9.702)

Overview of Review Score

The Review Score of 9.7 (9.702) out of 10 for Olive Tree House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.702 for Olive Tree House is calculated as follows: ( (174 Excellents x 5) + (52 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 235 Ratings = 4.702

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Olive Tree House is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Jan 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (6)

Vlad

Vlad Adam

Job Title: Registered Manager

Joined: 2021

As the new Manager for Rose Garden Nursing Home and Olive Tree House in Bristol, Vlad brings a wealth of experience and dedication to caring for the elderly. With a background as a nurse and extensive experience in management, his knowledgeable approach and expertise are invaluable, both to residents and his colleagues. Vlad is highly focused on meeting residents’ needs and supporting them fully to ensure the best possible outcomes and the highest quality of life. With a commitment to fostering a positive and joyful environment, he is also known for his sense of humour and his ability to make everyone laugh with his jokes!


Vlad’s vision as a manager is to create a nurturing and supportive atmosphere where residents feel valued, safe, and happy, while continuously reviewing and improving the quality of care provided.


Mutor

Mutor Owusu

Job Title: Deputy Manager

Joined: 2024

Mutor has worked as a nurse in elderly care since moving to the UK from Ghana in 2019. She is passionate about working with older people and is compassionate in his approach to residents seeing it as a privilege to be part of each resident's life. Having worked in nursing homes in Somerset and Bristol, he brings his specialist knowledge to Olive Tree House, particularly in dementia care.


Mutor is committed to his personal and professional development and is always open to learning and taking on whatever challenge is next.


Liz

Liz Upton

Job Title: Activities Coordinator

Joined: 2015

Original, creative and, in her words, “Mad as a box of frogs!”, Liz brings irrepressible warmth, sunshine and laughter to her role as Olive Tree House’s activities coordinator. She’s dedicated to bringing variety, interest and, above all, joy to residents’ daily lives and always looking to come up with new activities whilst sharing a joke and a smile with those around her.


Krupali

Krupali

Job Title: Administrator

Joined: 2022

Krupali is highly experienced in the care sector and looks after the administration for both Olive Tree House and Rose Garden. Krupali’s career started in journalism, but when she moved to the UK in 2010 she started her career in care. Completing her Level 5 in Leadership and Management Krupali has worked in a number of positions including as a home manager. Kruplai says she feels very lucky to work in the care sector and the wonderful teams at the homes, who are all united sharing the same values of passion, dedication and respect.


Outside of work Krupali loves travelling, reading, listening to music and trying out cooking new cuisines.


Amanda

Amanda Porcel

Job Title: Regional Manager - Western Region

Joined: 2015

Amanda brings 40 years of working experience in social care to her role as Regional Manager for the Western Region of Allegra Care. Amanda has been a Registered Manager at both Olive Tree House and Rose Garden since they opened over 8 years ago. Very much a people person, she’s dedicated to helping others and passionate about elderly care and the difference it can make to people’s quality of life. From training and mentoring colleagues to building strong working relationships with healthcare professionals in the local community, it’s a positive outlook that also benefits her working relationships.


Catherine

Catherine Crawshaw

Job Title: Regional Resident Liaison Manager – Western Region

Joined: 2024

Catherine has worked in sales and marketing her whole career, after graduating with a degree in Textile Management she worked in Corporate Workwear for many years. Catherine’s first role in the care sector was working with a disability charity that ran nursing homes and enablement projects for young adults. While her two children were younger, she joined her husband in his estate agency, but was delighted to return to the care sector in 2020 and now cannot imagine doing anything else.


Catherine’s role with Allegra is to support residents and their families as they explore care options. Working with the teams in the individual homes she ensures that during every stage from initial enquiry through to moving in with us every question is answered, and we offer the reassurance needed for the next chapter in our resident’s life. It is important for our residents to remain part of the community in which will have lived for years, often all their lives, so the other part of this role is connecting with local community groups, charities and organisations. Catherine has said that working for Allegra with their groundbreaking household model means we are offering a home with compassion and care whilst ensuring residents are retaining their independence and quality of life.


Out of work, Catherine enjoys baking, gardening and walking the family Labrador. The children are older now, but still keep her busy!