Orchard Gardens

Bishopstoke Park, Garnier Drive, Bishopstoke, Eastleigh SO50 6HE
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9.8 61 Reviews
  • Orchard Gardens, Eastleigh
Orchard Gardens is located in a picturesque setting near Eastleigh. It offers residents a safe and secure caring environment close to the River Itchen, where they can enjoy warm and welcoming surroundings and easy access to local amenities.

The home is finished to the highest standard and benefits from impressive facilities for customers to enjoy, such as cosy quiet lounges, well-maintained secure gardens and a café. Orchard Gardens continues to welcome new residents.

Each bedroom has an en-suite wet room, along with underfloor heating as standard. Outside, customers and their families can benefit from large landscaped gardens with outdoor seating areas.

The homes' carers deliver a service that’s unique to each individual’s needs, encouraging residents to enjoy their independence, with the reassurance that help is at hand at all times. Orchard Gardens creates detailed care plans for individuals by working closely with them and their loved ones to ensure health and care needs are continually met.

Priding themselves in dementia care, care staff receive regular training to ensure their approach to dementia care always reflects best practice.

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Care Provided by Orchard Gardens

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care

Good to Know

  • Person in charge
  • Sabrina Buxey (Manager)
  • Admission Criteria
    • Please contact Orchard Gardens directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (48)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (48)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2015

Funding & Fees Guide for Orchard Gardens

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,550
    • Self-Funded Residential Dementia Care from £1,550
    • RESPITE Self-Funded Residential Care from £1,550
    • RESPITE Self-Funded Residential Dementia Care from £1,550

  • Our colleagues at Orchard Gardens will be happy to discuss any questions regarding fees and any additional services.
  • (these prices are only a guideline, please contact Orchard Gardens to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at Orchard Gardens


  • Parking

  • Onsite parking is available, including disabled spaces.


Orchard Gardens Reviews (61)

Total of 61, showing 1-20
9.8

Orchard Gardens has a Review Score of 9.8 (9.750) out of 10, based on 16 reviews in the last 2 years. Over all time Orchard Gardens has 61 reviews.

Overall Experience

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Review from Sharon H (Daughter of Resident) published on 11 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has great care at Orchard Gardens. There is a good activities programme and a trip out every week for all to enjoy. They are a very happy bunch of staff and it's always a pleasure to visit my mum there.

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Review from L M (Daughter of Resident) published on 28 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Orchard Gardens are caring, attentive, professional and friendly and have gone above and beyond to ensure my father is well cared for and comfortable in his new environment.
Communication has been excellent with family members and I feel I could approach them with any issues. They have
encouraged my father to participate in engaging activities and have provided well-prepared and delicious food. I am reassured with the level of care he is receiving. Thank you.

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Review from J S (Daughter of Resident) published on 26 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel my dad is quite happy at Orchard Gardens.
Dad says he can't think of anything to make his stay better.
There have been issues with laundry but I believe this has been dealt with.
He actually went on a trip and enjoyed this very much.

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Review from Mark L (Son of Resident) published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel that my dad is being cared for very well. The home is warm and does not feel like a care home but a good hotel. The good looks great and there is plenty of it. I think my dad benefits greatly from the day trips out of the home plus the daily activities put on.
It can not be easy for the staff
dealing with my dad but all seem to do a fantastic job. I am happy that my dad is a resident of this home.

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Review from H W (Daughter of Resident) published on 27 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always polite, caring and professional, nothing is too much trouble. The manager was very accommodating when my father had to be admitted as an emergency. She explained very clearly and ensured his admission ran smoothly. My mother was admitted here when discharged from hospital and we
received the same seamless professional experience.

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Review from Mark R (Son of Resident) published on 20 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum arrived at the end of November. The facilities, food, care and support are second to none. Thank you.

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Review from Zoe H (Granddaughter of Resident) published on 10 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is such a special place. The effort that the team put into organising activities for the residents is absolutely amazing. Almost every day there is something going on to stimulate and encourage the residents. The carers are all very kind, the home is clean, light and airy. It is worth
every penny.

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Review from A M (Son of Resident) published on 17 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not fault the staff or facilities. The staff were always polite and willing to answer any questions, or queries. Unfortunately, my mother did not participate in any of the activities as she was not interested.

Reply from Sabrina Buxey, Manager at Orchard Gardens

Thank you for taking the time to review Orchard Gardens and we're pleased you rate our overall experience as excellent. Thank you for your kind comments regarding our care home and team, which I will pass on. Our daily, weekly, and monthly activities are arranged with our residents' input however we respect our residents' wishes if they do not wish to participate. We are always happy to discuss aspects of our care at a mutually convenient time.


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Review from T M (Daughter of Resident) published on 26 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was in Orchard Gardens for a six-week period of respite care after fracturing his collarbone. During this time he was treated with care and respect and as a family, we felt at ease leaving him in the safe hands of the staff. We were also given a very warm welcome when visiting and were fully
supported by everyone. They really care about their residents and we would recommend this care home to anyone.

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Review from N W (Daughter-in-law of Resident) published on 19 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding level of care and support shown at all times. Always helpful, nothing is too much trouble. We can't thank staff enough for all of the help and support also shown to us as a family.

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Review from C R (Daughter of Resident) published on 12 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

dad seems very comfortable and happy until he has a problem. I have no complaints.
Unfortunately Dad has had a small stroke and it has left him blind but he seems to be coping with the help of the excellent staff.

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Review from L M (Daughter of Resident) published on 11 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother moved to Orchard Gardens in July 2021 and the staff have always been caring and helping her settle and meet her wishes. From autumn 2023 Mum became iller and frailer and we could not have asked for a more kind, caring and attentive staff. They maintained her dignity at all times. Her team
leader was excellent, always keeping us informed of changes in her health and medication. In her final days staff were so thoughtful and kind to us as a family and Mum. Management has not always been efficient and general communication has been poor and non-existent on occasion which is a shame because otherwise, the home is excellent.

Reply from Sabrina Buxey, Manager at Orchard Gardens

Thank you for taking the time to review Orchard Gardens and we are pleased that you rate our care/ support as excellent. We are glad you are pleased with our home and I will pass your lovely comments to my team. It is our privilege to provide the best care and support to our residents and their loved ones throughout their time living with us. Since coming to Orchard Gardens, I have aimed to improve communication and support, which I understand you're happy with.


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Review from Lynne R (Daughter of Resident) published on 3 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think we struck very lucky in finding Orchard Gardens. There is nothing to fault. The standards are high in every way. It's great that Mum has been introduced to colouring - something she's never done before, but which she now loves. We have just had an in-depth meeting with a staff member which literally
covered everything concerning Mum's care. It was very impressive and helpful to know all we were told. Thank you to you all for all the care and all you do for Mum.

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Review from S T (Daughter of Resident) published on 15 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent welcome by all the care staff.
They build a relationship with the families too.
They have taken their time to make Dad feel safe, comfortable and part of the community; spending time to invite him to activities and getting him involved.

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Review from Tracy W (Daughter of Resident) published on 6 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are so glad to see Mum content. The carers are so helpful and keep Mum busy. They make sure that their time here is filled with entertainment or outings, singing and dancing. When we think of Mum's time at the home and how she is looked after here, we are so happy for her.

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Review from Ellen C (Daughter of Resident) published on 2 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad came in after an illness. He couldn't move and not really chat or hold a conversation. After four days of fab TLC, he is starting to be the person he used to be. The night and day staff have been great and dealt with him at his lowest point, and he is very grateful. With the use of a physio onsite,
it's just perfect for rehabilitation.

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Review from Stephanie P (Daughter of Resident) published on 10 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home has been very good at looking after my mum, despite Covid restrictions and staff shortages. The food choices have been restrictive and not very appetising, but are starting to improve. The staff are very helpful and friendly. The care manager has been very helpful, and nothing is too much trouble.

Reply from Shelley Young, Home Manager at Orchard Gardens

Thank you for taking the time to review Orchard Gardens. We are pleased you find the care team helpful and friendly and that you are happy with your mum’s care, I will ensure your feedback is passed on to the team. Food is extremely important to us, and we do our best to cater to all dietary requirements and ensure our residents enjoy their meals. If you wish to discuss this further with me, I would be happy to do so at a mutually convenient time.


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Review from Faith H (Daughter of Resident) published on 3 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't raise Orchard Gardens highly enough. I was so daunted at the start of my process to find my mother residential care, but the staff have been amazing, supporting Mum and myself. Never too busy to listen and answer our concerns. The rooms are beautiful and the programme of activities varied and
stimulating. An overall excellent establishment where I'm happy to call home for my mum!

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Review from A M (Partner of Resident) published on 8 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Now that I have visited the care home frequently, I feel the relationship with the staff is friendly, helpful and considerate. The grounds are lovely to walk in, and this helps the mental health and physical mobility of the residents to use them daily with support. More physical activities may be needed
by younger residents. Everyone is very kind and supportive of the care of the residents. However, some extra support may be needed for residents who find the hours long and not able to read or participate with the weekly activities or use a TV. It is a well-run home with a sound and considerate management and caring team.

Reply from Shelley Young, Manager at Orchard Gardens

Thank you for taking the time to review Orchard Gardens and we are pleased you rate our facilities as excellent. We appreciate your kind comments regarding our team and I will let my colleagues know your lovely feedback. We arrange daily, weekly and monthly activities with our resident's input, to ensure that these suit their interests and preferences. We also arrange one to one time for colleagues to spend with residents on activities. We're happy to discuss our activities and all aspects of our care at a mutually convenient time.


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Review from Pauline E (Daughter of Resident) published on 3 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, I think this is a lovely care home and I feel confident my father, and previously my mother too, is cared for kindly and safely. The main issue is the lack of consistency of night staff. Many new faces and unfortunately, with the needs of my father, has at times been unsettling. Another issue
is the occasional lack of communication from management. The example I would give is a lack of response over many weeks about when/if a dentist might visit. But at times management has responded very promptly and efficiently.

Reply from Shelley Young, Manager at Orchard Gardens

Thank you for taking the time to review Orchard Gardens and we are pleased you rate our care/support as very good. We appreciate your kind feedback regarding our home. We aim to keep our team consistent but may introduce new colleagues to ensure that we can continue to provide a high standard of care to all our residents. We operate an open door policy for feedback where possible and we are happy to discuss any aspect of our care at a mutually convenient time.


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Current Review Score: 9.8 (9.750)

Overview of Review Score

The Review Score of 9.8 (9.750) out of 10 for Orchard Gardens is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.750 for Orchard Gardens is calculated as follows: ( (150 Excellents x 5) + (36 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 192 Ratings = 4.75

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Orchard Gardens is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 03 Mar 2025

We currently have three vacancies for care. Please contact Orchard Gardens for further details.


Awards / Recognitions (2)

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Meet the Team (0)

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Frequently Asked Questions about Orchard Gardens

What types of Care is Orchard Gardens registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Orchard Gardens provide?

Convalescent Care is an additional type of care provided.

How many Rooms does Orchard Gardens have?

There are 48 Single Rooms.

What are the Facilities & Services at Orchard Gardens?

Pet Friendly (or by arrangement), Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Orchard Gardens to the centre of Eastleigh?

0.7 mile(s) as the crow flies, distance by road may be significantly further.