Orchard Gardens

Bishopstoke Park, Garnier Drive, Bishopstoke, Eastleigh SO50 6HE
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9.8 61 Reviews
  • Orchard Gardens, Eastleigh
Orchard Gardens is located in a picturesque setting near Eastleigh. It offers residents a safe and secure caring environment close to the River Itchen, where they can enjoy warm and welcoming surroundings and easy access to local amenities.

The home is finished to the highest standard and benefits from impressive facilities for customers to enjoy, such as cosy quiet lounges, well-maintained secure gardens and a café. Orchard Gardens continues to welcome new residents.

Each bedroom has an en-suite wet room, along with underfloor heating as standard. Outside, customers and their families can benefit from large landscaped gardens with outdoor seating areas.

The homes' carers deliver a service that’s unique to each individual’s needs, encouraging residents to enjoy their independence, with the reassurance that help is at hand at all times. Orchard Gardens creates detailed care plans for individuals by working closely with them and their loved ones to ensure health and care needs are continually met.

Priding themselves in dementia care, care staff receive regular training to ensure their approach to dementia care always reflects best practice.

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Care Provided by Orchard Gardens

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care

Good to Know

  • Person in charge
  • Sabrina Buxey (Manager)
  • Admission Criteria
    • Please contact Orchard Gardens directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (48)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (48)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2015

Funding & Fees Guide for Orchard Gardens

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,550
    • Self-Funded Residential Dementia Care from £1,550
    • RESPITE Self-Funded Residential Care from £1,550
    • RESPITE Self-Funded Residential Dementia Care from £1,550

  • Our colleagues at Orchard Gardens will be happy to discuss any questions regarding fees and any additional services.
  • (these prices are only a guideline, please contact Orchard Gardens to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at Orchard Gardens


  • Parking

  • Onsite parking is available, including disabled spaces.


Orchard Gardens Reviews (61)

Total of 61, showing 21-40
9.8

Orchard Gardens has a Review Score of 9.8 (9.750) out of 10, based on 16 reviews in the last 2 years. Over all time Orchard Gardens has 61 reviews.

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Date Published

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Review from Karen N (Daughter of Resident) published on 11 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly staff, efficient and caring towards my mother. Nothing too much trouble. Lovely, clean, airy rooms. My thanks to everyone who cared for my mum.

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Review from Karin J (Daughter-in-law of Resident) published on 4 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We never wanted out relative to go into a home but circumstances gave us no choice. Orchard Care Home have been great and taken such good care we feel confident that she's here. It is very expensive but that can't be helped.

Reply from Shelley Young, Manager at Orchard Gardens

Thank you for taking the time to review Orchard Gardens and we are pleased that you rate our care/ support as excellent. Our fees are based on our cost of care and we would be happy to discuss this further at a mutually convenient time.


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Review from Neil W (Son of Resident) published on 22 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After 5-years in Orchard Gardens, my mother became very ill and required end of life care. The care team continued to provide excellent care as they had throughout her stay and showed a real warmth with her. They also looked after me, making sure that I could stay in a room near Mum, ate meals with
her, have regular teas and coffees etc. The meals were really excellent.
The team were fantastic when we really needed them. Your kindness will never be forgotten.

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Review from Dennis H (Respite Resident) published on 28 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no complaints. All staff were very good, from the care team to management. I felt well looked after, and everyone was helpful. The food was excellent. Treated with dignity by all staff. If I need respite or permanent care; I would come back.

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Review from Denise M (Daughter of Resident) published on 19 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband and I had a lovely conversation with Mum this evening; she sounded happy and content.
She has been at Orchard Gardens since February, and she appears to have settled well.
On our regular visits, she is well cared for and always cheerful. The staff are very helpful, and it is so nice to
see photos of her joining in with the other residents. It is very reassuring knowing she is safe particularly at night.

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Review from John W (Son of Resident) published on 24 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum suddenly became unwell in May last year, she was diagnosed with mixed picture dementia. Mum was unable to safely stay in her own home and live alone anymore. Mum felt lonely, isolated, worried for her own safety and frustrated. Orchard Gardens was our first choice and they welcomed us from our initial
enquiry. Mum moved into Orchard Gardens almost four weeks ago, the manager and her staff have been amazing. Mum tells us she should’ve moved here years ago! She is happy and is thriving on the social interaction with other residents and all of the lovely staff. Mum is clean, tidy and is eating and drinking regularly, she especially loves the puddings! All staff are approachable, helpful and can’t do enough to support mum and us. We love seeing the photos of her participating in the daily activities with her new friends. Thank you so much to all of the Orchard Gardens team.

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Review from Marian B (Resident) published on 10 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Not met any staff member I don’t like, all are caring, kind and considerate to my needs. Helpful and thoughtful from management to housekeeping. Food is good but sometimes not to my taste. Beautifully clean home, great reassurance to have care 24-hours a day.

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Review from Tina M (Daughter of Resident) published on 29 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went into Orchard Gardens in the middle of the Covid-19 lockdown and for us it was a very worrying time. The manager and staff at the home were very reassuring and I trusted she would be OK. My mum has vascular dementia and it wasn't safe for her to be at home any longer. When my mum entered
the home she was quite poorly and very confused. But I would like to say it was the best thing I could have done for my mum, the staff have been absolutely amazing! So kind and friendly. My mum is a completely different lady, she's settled in so well and she's so happy, clean, very safe and looks healthy again. I would highly recommend Orchard Gardens and would like to say thank you to all the carers and everyone that works there. I can be my mum's daughter again, not her carer and that's priceless to me. Many thanks.

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Review from J W (Daughter of Resident) published on 20 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum arrived at Orchard Gardens in January 2019 very confused and distressed. The patience and care provided by all the staff enabled her to gradually settle into her new surroundings. For her family, it has provided peace of mind knowing Mum is now safe, happy and treated with respect.

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Review from Marilyn W (Daughter of Resident) published on 11 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The outstanding care my mother and the whole family received was so comforting and we felt totally at ease with all the care received.

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Review from Linda G (Father-in-law of Resident) published on 25 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been so impressed with the care and support provided to my father-in-law since he joined Orchard Gardens in May this year. Staff are wonderful! They always have time to talk to family and provided day-to-day information concerning the well being of residents. Due to their care, we have seen
great improvements in appearance, eating habits and mobility. We didn't think we would see my father-in-law walking with a frame again which demonstrates their high expectations for residents.
We know that anytime, day or night, his need's are being met and that staff have time to support him emotionally during difficult times which will inevitably arise. Really comforting for the family
The home is maintained to a really high standard and security is great.
We can't thank the staff enough and would recommend Orchard Garden with no hesitation.

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Review from S M (Daughter of Resident) published on 22 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have, as a family, been very impressed by the kindness and care shown to residents by staff and management.
Rooms are well furnished and look really nice.
Food is excellent and all areas are kept very clean.
The gardens are well planted and the surrounding grounds are beautiful.
This is a place
we genuinely enjoy visiting.

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Review from Eileen D (Respite Resident) published on 13 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were marvellous, very kind and helpful. I would be very glad to come here again. The food was good too.

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Review from Nicky S (Daughter of Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was able to spend the last days of his life at Orchard Gardens. He was treated with total compassion and dignity, as is my mother who is also a resident and has advanced Alzheimer's. Being a resident of Bishopstoke Park, it was my father's wish to return home from hospital to be with the people
who cared about him. The management and staff went above and beyond at a very difficult time and were hugely supportive to the whole family. My mother still receives excellent care and support.

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Review from Paul M (Son of Resident) published on 14 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent his last two weeks in Orchard Gardens before he passed away. The care and compassion he received from all the staff was without exception outstanding. The whole team were incredibly supportive and caring not just to Dad, but also to us, his family. We know that Dad was incredibly grateful
to be in your care and as his family, we couldn't have asked for more and will be eternally grateful for the care, compassion and friendship he received in his final days.
My mother, who suffers from Alzheimer's is also a resident at Orchard Gardens and it was of great comfort to both Dad and her family to know and see how happy and settled she is there. When your parents have to go into care you are placing incredible trust in the whole care team to ensure they receive the care that they both need and deserve and that they are treated with compassion and respect and it is so reassuring to know that Orchard Gardens provides this.

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Review from Sandra O (Daughter of Resident) published on 21 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been treated with respect and kindness and the care staff and Managers went out of their way to build mum's confidence. Mum has had a fall recently, when she arrived she was anxious and worried, on leaving the care home finishing her respite she is a different person, less anxious and worried,
this can only be down to the care she received. I cannot thank the senior managers enough, they went out of her way to ensure mum's stay was comfortable and safe.
Thank you so much.

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Review from S J (Daughter of Resident) published on 13 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum was very frail and poorly after a long stay in hospital. The staff cared for her and got to know her as a person. They worked with me to find ways to bring some of her previous normal routines into her daily life at Orchard Gardens. I feel like we made the best possible choice for Mum to bring
her comfort and security in her last few weeks.

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Review from John L (Son-in-law of Resident) published on 22 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Finding the right care home for a vulnerable relative is really difficult. From the moment we first visited Orchard Gardens, we were truly taken aback by the place, the environment and most importantly, the fantastic staff who we met.


From that moment on, it has carried on delivering fantastic care

and support to both my relative and to us as a worried daughter and son-in-law. The staff are always friendly and polite, and there is always someone available to answer our questions if we have any queries.


The bedrooms are all ensuite and very comfortable, and there is always a very varied food offering that changes every day. There are activities that the residents can get involved in should they wish.


I have to summarise by saying, Orchard Gardens has given us great peace of mind, that our relative is being looked after and cared for 24/7, and that is a great relief to us. Thank you to you all!


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Review from Carole Ann R (Daughter of Resident) published on 24 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad enjoyed his stay and cannot wait to go again. He found it relaxing and the atmosphere relaxing.

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Review from Gina L (Daughter of Resident) published on 6 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have just admitted our father for respite care to Orchard Gardens, the staff have been wonderful, very caring and very helpful regarding our father's recuperation needs after coming out of hospital and in a weakened and fragile state. We are so happy that he is in a safe and caring environment .
The room he is in is lovely and has good natural light with everything he needs. The food seemed v good quality and nutritionally such an improvement from hospital. The home is very well laid out very impressed with decor not at all what one might expect from such an establishment, there is good vibe going on, even the outside areas are beautifully planted. Thoroughly impressed and relieved that dad is there.

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Current Review Score: 9.8 (9.750)

Overview of Review Score

The Review Score of 9.8 (9.750) out of 10 for Orchard Gardens is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.750 for Orchard Gardens is calculated as follows: ( (150 Excellents x 5) + (36 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 192 Ratings = 4.75

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Orchard Gardens is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 03 Mar 2025

We currently have three vacancies for care. Please contact Orchard Gardens for further details.


Awards / Recognitions (2)

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