Orchard Gardens

Bishopstoke Park, Garnier Drive, Bishopstoke, Eastleigh SO50 6HE
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9.8 61 Reviews
  • Orchard Gardens, Eastleigh
Orchard Gardens is located in a picturesque setting near Eastleigh. It offers residents a safe and secure caring environment close to the River Itchen, where they can enjoy warm and welcoming surroundings and easy access to local amenities.

The home is finished to the highest standard and benefits from impressive facilities for customers to enjoy, such as cosy quiet lounges, well-maintained secure gardens and a café. Orchard Gardens continues to welcome new residents.

Each bedroom has an en-suite wet room, along with underfloor heating as standard. Outside, customers and their families can benefit from large landscaped gardens with outdoor seating areas.

The homes' carers deliver a service that’s unique to each individual’s needs, encouraging residents to enjoy their independence, with the reassurance that help is at hand at all times. Orchard Gardens creates detailed care plans for individuals by working closely with them and their loved ones to ensure health and care needs are continually met.

Priding themselves in dementia care, care staff receive regular training to ensure their approach to dementia care always reflects best practice.

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Care Provided by Orchard Gardens

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care

Good to Know

  • Person in charge
  • Sabrina Buxey (Manager)
  • Admission Criteria
    • Please contact Orchard Gardens directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (48)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (48)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2015

Funding & Fees Guide for Orchard Gardens

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,550
    • Self-Funded Residential Dementia Care from £1,550
    • RESPITE Self-Funded Residential Care from £1,550
    • RESPITE Self-Funded Residential Dementia Care from £1,550

  • Our colleagues at Orchard Gardens will be happy to discuss any questions regarding fees and any additional services.
  • (these prices are only a guideline, please contact Orchard Gardens to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at Orchard Gardens


  • Parking

  • Onsite parking is available, including disabled spaces.


Orchard Gardens Reviews (61)

Total of 61, showing 41-60
9.8

Orchard Gardens has a Review Score of 9.8 (9.750) out of 10, based on 16 reviews in the last 2 years. Over all time Orchard Gardens has 61 reviews.

Overall Experience

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Date Published

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Review from Liz C (Daughter of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident since December 2016. I find the staff to be very friendly and here to not only support Mum but us too!
Orchard Gardens is well led by the manager. She is very approachable and always happy to answer any queries.
The care staff are all professional and treat Mum with the highest
dignity and respect.
The food is mostly of a high standard. Mum used to like helping the house-keeping ladies with their duties, they even gave Mum her own feather duster.
We feel that Mum is well loved and cared for here.

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Review from Andrew J (Son of Resident) published on 25 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father came to Orchard Gardens directly from hospital in March 2017.
We were sold a 5-star package - sadly this has not proved to be the case.
With a very high turnover of staff and food of a below school dinner standard.

Reply from Tracy Hibberd, Home Manager at Orchard Gardens

Thank you for taking the time to provide feedback on Orchard Gardens. Our last CQC inspection confirmed that the homes’ staffing levels were appropriate and that the food we provide is of a good standard. We have previously discussed any issues with you and are happy to do so further at your convenience.


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Review from David S (Son of Resident) published on 21 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

it was a very daunting task to choose a care home provider when my elderly father could no longer live an independent life at home. Having viewed a number of properties we chose Orchard Garden for a number of reasons. Newly built, light and large ensuite rooms with a number of lounge areas. It is also
part of a retirement village with a number of lovely attached facilities. There is an extensive menu that changes weekly, and even if there is nothing that my fussy father likes they will endeavour to make him an alternative. The staff have been wonderful in getting my father settled in despite him being set in his ways from having lived on his own for 30+ years. There was also the opportunity for him to try the facilities for a few weeks to make sure it was right for him. The final clincher was the knowledge that there is dedicated dementia provision should that need arise rather than having to move him again in the future.

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Review from Mary-Ann A (Daughter of Resident) published on 8 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was transferred directly from hospital to the care home. Much to our surprise, mum joined all the other residents in the lounge within 48 hours of arrival. She has been up, dressed and eating well for 28 consecutive days, this was unheard of in the previous two years when she lived independently
in her own home. She continually states that she likes living there. The home is clean and well heated. The staff are caring and approachable. The food is good with a good choice on the menu. Her room is well furnished and her ensuite is excellent. The care home has easy access to community nurses and a designated doctor from the surgery who can be approached by the staff on a daily basis. The doctor also visits one day each week. They have a full timetable of activities to which the residents are invited to partake but mum is not fully engaged with this at the present time. Mum is pleased and looking better.

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Review from Freda S (Resident) published on 1 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care I have received has been excellent. The only negative comments I can think to add are the fact that one of the lights in my room has not worked for the two weeks I have been here and I have a soap dispenser that has never had any soap. Otherwise, I enjoyed my stay and would be interested in
returning next time you have reductions in price.

Reply from Tracy Hibberd, Home Manager at Orchard Gardens

Thank you for taking the time to provide a review for Orchard Gardens and we are glad you are interested in returning to us. An electrician was asked to fix the light and we also offered an alternative room, which was declined. If we are made aware of any issues, we always endeavour to resolve them as soon as possible.


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Review from Grant F (Son of Resident) published on 11 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been resident at Orchard Gardens Care Home Bishopstoke Park for just the last three weeks or so but has already shown real benefits from her new environment and the level of care. The staff and management at Orchard Gardens have taken the time and trouble to settle her in - which is a great
relief for the family. The Bishopstoke Park development is well designed and the arrangement within the Care Home is also simply laid out and also flexible between floors to cater for differing levels of care including dementia - allowing residents some flexibility. The standard of the rooms is very good with modern amenities and a good "Hotel like standard" - having access to the larger part of the Village is also a bonus for visitors to come and some interaction in the Cafe and Restaurant areas. Looking forward to the Spring and Summer to make the best of the location and grounds.

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Review from Margot T (Daughter of Resident) published on 21 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Orchard Gardens staff look after the residents in a caring and supportive manner. Staff go out of their way to assist residents and encourage them to be interactive to achieve a fulfilling life as possible. There are many activities avaliable in the home and outside and everyone is encouraged to participate.
I would certainly recommend this home.

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Review from John L (Son of Resident) published on 13 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother needed to be transferred for urgent care needs at short notice. Staff could not have been more helpful or accommodating at what was a very difficult time for all concerned. An excellent mix of care and professionalism.

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Review from Jonathan T (Son of Resident) published on 13 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Orchard Gardens has proved to be an ideal setting for my mother since she entered six months ago - she is 85 with ovarian cancer and dementia. The care and support my mother receives is first class and has provided her with a quality of life that we thought she would not experience again.


Orchard

Gardens is purpose built with modern facilities. Individual rooms are well appointed with large en-suite facilities and the communal spaces are exceptional. It is a homely and professional environment that respects the privacy and individual needs of residents.


Having visited a number of alternative settings I have every confidence that Orchard Gardens best meets my mother's needs. It would make sense to move my mother closer to my home but her care takes priority and I will happily continue to make the 120-mile round trip to visit, rather than move her from where she feels happy and I know she is well cared for.


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Review from Glyn W (Son of Resident) published on 1 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has recently enjoyed a respite stay in Orchard Gardens, while my mother-in-law is now a permanent resident. The care taken in preparing for them to come in to the home was thorough and the staff were always accessible to answer questions and show my wife and I around. Once in the care home
the staff have taken a great deal of care to make my mother and mother-in-law feel welcome and have provided a high standard of care and support. What has been particularly noticeable, is the cheerful attitude and efforts made to interact with the residents by the whole care team. We feel very reassured by the helpful advice and levels of care provided which have been much appreciated.

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Review from Jamie R (Great-Nephew of Resident) published on 4 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I always find the home helpful and accommodating. Making the decision for someone else is never easy. The home is clean, well maintained and the activity programme is exceptional. They take care of the things that, as a family, we were struggling to cope with allowing us the piece of mind we needed.


The

best part is to turn up and spend time with loved ones without having to do things for them.

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Review from Emily T (Power of Attorney of Resident) published on 29 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have only visited the home in my professional capacity as a Solicitor, but every time I have been, the home is friendly, welcoming and very clean.
It has a great atmosphere.
The staff there are very engaging and the residents I have met seem very happy.


The facilities are excellent. It doesn't

feel like a normal 'care home', more like a luxurious hotel.

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Review from Jo B (Aunt of Resident) published on 23 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative has settled very well and is well loved by the staff. I feel confident that his safety and security is excellent. His personal care and motivational and entertainment care is well thought through. Regular outings are all arranged. All the staff have gone over their required shifts, shopping,
e-mailing photos to relatives in Australia, arranging transport for hospital appointments. Placing him here is such a relief, places for dementia clients are limited.

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Review from Luke A (Resident) published on 7 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been to visit Orchard Gardens care home on several occasions, primarily to attend events. I have always found the staff at Orchard Gardens to be extremely professional and helpful, nothing is ever too much trouble for them and the residents always seem to be extremely well cared for. The range
of activities that the home provide is great, with a very extensive calendar of events. The food always looks really delicious too!

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Review from Jeremy C (Son of Resident) published on 4 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Orchard Gardens in January 2106, after a short period living with my family following my father's death last summer. The quality of care has been exceptional and has allowed mum to adjust to her new circumstances and living environment in a very smooth way. She is very contented,
which is a delight for myself and our whole family. I would have absolutely no hesitation is recommending Orchard Gardens and Anchor to anyone.

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Review from Julia C (Daughter of Resident) published on 3 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been living at Orchard Gardens since the beginning of the year. To be able to rest in the knowledge that she is well cared for, following the loss of my father who was also her primary carer, is a great relief. The team work hard to make sure all mum's needs, from physical wellness to social
interaction, are met. It has been a big change for mum but the care and kindness given by the staff at Orchard Gardens has allowed her to settle, establish a routine and to feel content within a short time.

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Review from SID (Friend of Resident) published on 29 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very surprised by not only the good security, the very high-quality clean surroundings and the amount of space but also the varied social programme. The day I was there they were having a beer tasting evening and I heard a resident describe her stay as enjoyable as being on a fancy cruise ship!
Above all, the attentive staff were extremely professional and they seemed like nothing was too much trouble as they joked and chatted to the residents on a 1:1 basis which added to the ambience of a happy and marvellous place.

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Review from Steve C (Son of Resident) published on 5 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Orchard Gardens has provided care for my Dad for the last six months after his dementia had made it impossible for him to stay at home. The quality of care has been beyond expectation on every level. Integrated living allows Dad to partake of normal everyday life with the family at the village facilities
and through organised social activities. Every effort has been made to ensure his dietary requirements are met. It was outstanding to have a personal visit from the chef to ensure a cake selection was to our satisfaction.
The staged admissions policy in the opening months allowed the staff to get to know each resident for a fortnight before the next resident came. In my experience in healthcare this is unprecedented and extremely progressive. Staff are attentive, caring and helpful with a desire to understand and improve on every aspect of the care they provide; even the maintenance staff have dementia training!!! If anyone is doing this better I would would be very surprised.

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Review from David T (Grandson of Resident) published on 5 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My first visit to see my grandmother, I cannot recommend this care home highly enough. Amazing facilities, caring staff, everywhere spotless - I would like to live there myself!

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Review from Alan B (Nephew of Resident) published on 28 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was admitted to care home late December 2015. She was in a very poor state both physically and mentally. She became very demanding and difficult to manage. Throughout these initial stages the staff were very understanding, supportive and flexible. Following excellent support from the GP and
a variety of hospital visits my aunt has settled down. She is now very happy and settled. The change is due to the unstinting support she received from very caring staff. Her diet has been a problem and the catering team have done everything possible to accommodate her wishes. All caring staff have been keen to help her in whatever way possible. The activities are now a great feature, just took a while to get established. My congratulations to the manager and her staff for turning around a life.

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Current Review Score: 9.8 (9.750)

Overview of Review Score

The Review Score of 9.8 (9.750) out of 10 for Orchard Gardens is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.750 for Orchard Gardens is calculated as follows: ( (150 Excellents x 5) + (36 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 192 Ratings = 4.75

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Orchard Gardens is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 03 Mar 2025

We currently have three vacancies for care. Please contact Orchard Gardens for further details.


Awards / Recognitions (2)

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