Orchard Manor

Chertsey Road, Windlesham GU20 6HZ
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9.9 23 Reviews
  • Orchard Manor, Windlesham
Set within the picturesque grounds of Windlesham, Orchard Manor Care Home provides residential care for up to 66 adults. From spacious living and dining areas to a coffee area, bar area and cinema room, the home ensures a comfortable home setting for catching up with loved ones.

The care team at Orchard Manor will create individualised care plans tailored to the needs of each resident, paying special attention to the relationships between the individual and their loved ones. Besides providing compassionate and attentive care, the home offers specialised support for those living with dementia. Anyone interested to know more about the facilities and care provided by the home can reach out to the team anytime.

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Care Provided by Orchard Manor

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Jamila Faerber (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (66)
    • Single Rooms with ensuite Wet Room (66)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2023
    • Number of floors: 2

Funding & Fees Guide for Orchard Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,720
    • Self-Funded Residential Dementia Care from £1,720
    • RESPITE Self-Funded Residential Care from £1,720
    • RESPITE Self-Funded Residential Dementia Care from £1,720

  • At Danforth Care Homes, One Inclusive Fee Covers It All


    Choosing the right care home for yourself or a loved one is a big decision, and we’re here to make it simpler. At Danforth Care Homes, we pride ourselves on offering one inclusive fee across all our homes. This means no unexpected costs or additional fees—ever.


    Here’s what’s included:


    All Levels of Care: Whether needs change over time, our comprehensive care ensures residents always receive the right level of support.


    Accommodation: A comfortable, private room to call home.


    Nutritious Meals: Delicious, chef-prepared meals tailored to residents' preferences and dietary needs.


    Lifestyle Activities: Daily activities and events organized by our dedicated in-house lifestyle team, designed to engage, entertain, and enrich.


    Weekly Services: Visits from a professional hairdresser and chiropodist are part of our commitment to residents’ well-being.


    Our all-inclusive approach ensures peace of mind for residents and their families, so they can focus on what truly matters—quality time together.
  • (these prices are only a guideline, please contact Orchard Manor to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at all times, including meal times and special events.


  • Parking

  • Onsite Private Car Park


Orchard Manor Reviews (23)

Total of 23, showing 1-20
9.9

Orchard Manor has a Review Score of 9.9 (9.867) out of 10, based on 23 reviews in the last 2 years. Over all time Orchard Manor has 23 reviews.

Overall Experience

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Review from Madeleine L (Respite Resident) published on 4 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good respite stay. Only complaint it was noisy at night, sounds of furniture being moved in floor above. Night carers talking loudly to each other and doors slamming.

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Review from G C (Daughter of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

In the four months that my mother has lived at Orchard Manor she has become far more sociable. Physically she has improved greatly with daily chair yoga and walking. There is plenty to keep her occupied. She engages well with staff and fellow residents.
She enjoyed a lovely Christmas and has a new
found confidence in many aspects.

Reply from Amy Batchelor, Customer Relations Manager at Orchard Manor

Thank you for your wonderful review, I am so pleased your mother has settled so well at Orchard Manor and is enjoying all the activities available for her to join in with. Thank you.


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Review from K D (Daughter of Resident) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am always delighted to visit Orchard Manor Care Home as I am immediately made to feel welcome. I know that the care that is offered to my mother is of a high quality and I see the lovely relationships that have developed with the many staff there. I love joining in with the activities that are available
and know that my mother takes part on a regular basis through the pictures that I see on the social media page. The care home is always lovely and clean and there is a genuinely fun atmosphere. I would highly recommend this care home.

Reply from Amy Batchelor, Customer Relations Manager at Orchard Manor

Thank you for your wonderful review, I am so pleased your mother has settled so well at Orchard Manor. Thank you for your kind words about the fantastic staff, the whole team pride themselves on delivering outstanding care and offering a warm, friendly and welcoming environment for all visitors. Thank you.


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Review from G M (Wife of Resident) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband came into the care home with dementia in 8 months ago. He and I have both been treated with the upmost respect and the staff are amazing. They all understand the quirks of my husband and encourage him to join in the numerous activities but leave him in peace if that what he wants that day.
The food is amazing as I have sampled many a time, including Christmas and New Years Eve dinner. As a partner, I am allowed to come and go as much as I like, which makes me feel special. The staff helped me get through the difficult time of putting my husband in care in the first place, phoning me every day when I was an emotional wreck. I can not thank them enough!

Reply from Amy Batchelor, Customer Relations Manager at Orchard Manor

Thank you for your wonderful review, I am so pleased your husband has settled so well at Orchard Manor. Thank you for your kind words about the fantastic staff, the whole team pride themselves on delivering outstanding care and offering a warm, friendly and welcoming environment for all visitors. Thank you.


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Review from Anne R (Daughter of Resident) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother joined the Orchard Manor family last March. She has and continues to be beautifully cared for. The delightful staff are aware of individual needs and likes. Each member of staff whether from the care, housekeeping, catering team etc constantly maintain an extremely high standard.
Family
and friends are included in all celebrations. All the Christmas events were amazing.
My mother continually tells me she could not be in a better place and I totally agree.

Reply from Amy Batchelor, Customer Relations Manager at Orchard Manor

Thank you for your wonderful review, I am so pleased your mother has settled so well at Orchard Manor and you all are enjoying the fantastic events and activities Orchard Manor has to offer.


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Review from C C (Daughter of Resident) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at Orchard Manor for 11 months, he is very happy there. The facilities in the rooms are excellent and the rooms are nice and airy. The bathroom is fully ensuite with a walk in shower. The lounges are warm and inviting and the staff arrange a number of different activities each day,
everything from balloon tennis to cookie making to a harpist coming in. They have a very wide range of activities arranged by the dedicated activities team and if I happen to be there when an activity is on I am welcome to join in.

Reply from Amy Batchelor, Customer Relations Manager at Orchard Manor

Thank you for your wonderful review, I am so pleased your father is so happy and settled at Orchard Manor. It is lovely to read how much he is enjoying the fantastic activities Orchard Manor offers on a daily basis. Thank you.


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Review from M R (Son of Resident) published on 2 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Orchard Manor for around six months, over this time I have had nothing but positive experiences. The staff have all been helpful, kind and knowledgeable about her likes and dislikes. My mother is very happy at Orchard Manor.

Reply from Amy Batchelor, Customer Relations Manager at Orchard Manor

Thank you for your wonderful review, I am so pleased your mother has settled well at Orchard Manor and is happy. Thank you.


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Review from N H (Friend of Resident) published on 16 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited a few times and each time the staff are polite and professional. The home is clean and kept to a high standard. They have a good range of activities and they invited me to join in with chair yoga with my friend, which was lovely and welcoming. I don't know much about the food or value
for money.

Reply from Amy Batchelor, Customer Relations Manager at Orchard Manor

Thank you for your review, I am so pleased you enjoy your visits to Orchard Manor and the wonderful activities available for both residents and their loved ones. Thank you.


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Review from Ray C (Friend of Resident) published on 10 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice home. The staff were very friendly and attentive. Suffering a bit because not all rooms are occupied yet. This was our second visit and the standard is still ok.

Reply from Amy Batchelor, Customer Relations Manager at Orchard Manor

Thank you for your review, the team at Orchard Manor pride themselves on offering a warm and welcoming environment for all visitors. I am glad you have enjoyed your visits to our home. Thank you.


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Review from G G (Wife of Resident) published on 9 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a 'guest' at Orchard Manor for three months now. He considers it to be a hotel - a five-star one at that! From the start of his stay we have been made to feel very welcome and at 'home'. All the staff from management to carers are caring and helpful. The house is beautifully designed,
modern and clean. It is surrounded by lovely gardens. Daily activities are varied, fun and led by enthusiastic staff. I am very grateful that I am also 'cared' for by the staff and look forward to spending time at Orchard Manor.

Reply from Amy Batchelor, Customer Relations Manager at Orchard Manor

Thank you for your wonderful review, I am so pleased your husband has settled so well at Orchard Manor and you enjoy your time with him when visiting. The whole team pride themselves on delivering outstanding care and offering a warm and welcoming environment for all visitors. Your review confirms the fantastic work the team do. Thank you.


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Review from C H (Friend of Resident) published on 22 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment i walked into the care home I felt comfortable. The staff were amazing and engaged with everyone from clients to relatives. Everyone seemed very happy. It was a lovely environment and a joy to be there. I was with a friend and had to express our findings to the staff. I've been in many
care homes but never one so beautiful and caring.

Reply from Amy Batchelor, Customer Relations Manager at Orchard Manor

Thank you for your wonderful review and your kind words about the service you received from the whole team at Orchard Manor.


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Review from C P (Friend of Resident) published on 22 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited a friend at Orchard Manor in Windlsham and must say the staff were very nice and attentive to the residents and their visitors. The actual building was fabulous, the rooms are lovely. And the activities provided are really good.

Reply from Amy Batchelor, Customer Relations Manager at Orchard Manor

Thank you for your wonderful review, the whole team pride themselves on delivering outstanding care, a warm and welcoming environment and a wide variety of activities. Your review confirms the fantastic work the whole team do. Thank you.


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Review from Aisha N (Friend of Resident) published on 22 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my aged friend in the care home and I was really impressed by everything I got to experience there.
The facility is super clean, nice and homely. I loved how the reception there felt. I have attended some of the events there which were very satisfying and very enjoyable. I would highly recommend
the facility any day.

Reply from Amy Batchelor, Customer Relations Manager at Orchard Manor

Thank you for your wonderful review, I am so pleased you enjoy your visits to your friend and find the home welcoming. It's great you came along to the events held at Orchard Manor, the whole team prides itself on delivering outstanding care and offering a warm and welcoming environment to all visitors. Thank you for your review.


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Review from C B (Wife of Resident) published on 17 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although I wasn't present during my husband's stay with you at Orchard Manor I was kept informed by family of how appropriate they found the care and attention he received. All reports were extremely good, and I would not hesitate to request a further respite stay for him in the future.

Reply from Amy Batchelor, Customer Relations Manager at Orchard Manor

Thank you for your wonderful review. I am so pleased your husband enjoyed his respite stay at Orchard Manor. It is great to read your family kept you up to date and they were happy with the care your husband received. Please do not hesitate to contact us if we can be of any support in the future.


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Review from N P (Friend of Resident) published on 1 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came on Saturday 8th June to visit a lady whom I have known for 25 years. I was very impressed that it was so beautiful, the decor, furniture, and table settings were a surprise. I would highly recommend it. The gardens are beautiful.

Reply from Amy Batchelor, Customer Relations Manager at Orchard Manor

Thank you for your wonderful review, I am so pleased you enjoyed your visit with your friend. Thank you.


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Review from P A (Resident) published on 17 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having never been in a care home before I was not sure what to expect but I was really pleased with what I found and the experience I have experienced. Pleasant, kind staff. Helpful and caring. The food fresh, hot and well prepared, hot and fresh and a good selection. Lovely atmosphere, very welcoming.

Reply from Amy Batchelor, Customer Relations Manager at Orchard Manor

Thank you for your wonderful review. The whole team at Orchard Manor pride themselves on delivering on person centred care. The kitchen team always ensure they are delivering delicious fresh meals and your review confirms the fantastic work the whole team do. I will ensure your feedback is shared with the team at Orchard Manor.


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Review from Emma R (Relative of Resident) published on 11 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A beautiful care home with exceptional staff. All the staff are friendly and so caring to the residents. They get to know the names of frequent visitors making you feel welcome and part of the family.
Nothing is too much trouble for the guests or for visitors coming to see the residents. A fantastic
home that I highly recommend as it's given our family peace of mind that our parents/grandparents are well cared for and safe.

Reply from Amy Batchelor, Customer Relations Manager at Orchard Manor

Thank you for your wonderful review. The team at Orchard Manor all pride themselves on offering a warm and welcoming environment for both residents and their visitors and your review confirms the fantastic work they all do. I am so pleased to read you and your family have been given peace of mind since your parents moved into Orchard Manor. I will ensure your feedback is shared with the whole team. Thank you.


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Review from Richard C (Relative of Resident) published on 20 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are friendly and kind. They lay on activities and the standard of catering is very high. The home is bright and cheerful.

Reply from Amy Batchelor, Customer Relations Manager at Orchard Manor

Thank you for your review, the team at Orchard Manor pride themselves on delivering outstanding care and offering a range of activities. I will ensure your feedback is shared with the whole team. Thank you.


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Review from Bobbie L (Daughter of Resident) published on 17 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are so caring and attentive with my Dad. The home has listened and been so understanding when we have been worried about putting my Dad in Orchard Manor Home.

Reply from Amy Batchelor, Customer Relations Manager at Orchard Manor

Thank you for your lovely review, the whole team prides itself on delivering person-centred care and your review confirms the fantastic work they do. Thank you.


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Review from M A (Son of Resident) published on 17 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Moving my mum here has been an overwhelmingly positive experience. The efforts of all the staff have been the best part, nothing is too much trouble. I was worried about whether she'd settle but it has been a smooth transition and she is happy, safe and well cared for.

Reply from Amy Batchelor, Customer Relations Manager at Orchard Manor

Thank you for your lovely review, I am so pleased to hear Mum has settled so well into her new home at Orchard Manor and is happy and well cared for. The staff pride themselves on the care they deliver and your review confirms the fantastic work they all do. Thank you.


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Current Review Score: 9.9 (9.867)

Overview of Review Score

The Review Score of 9.9 (9.867) out of 10 for Orchard Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.867 for Orchard Manor is calculated as follows: ( (239 Excellents x 5) + (29 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 271 Ratings = 4.867

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Orchard Manor is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (2)

Jamila

Jamila Faerber

Job Title: Care Home Manager

Joined: 2023

My name is Jamila Faerber and I am delighted to be opening Danforth Care Homes newest addition to the group. I have had the privilege of working in care for the past 18 years, 10 of those as a registered manager. I’m proud to say that my previous home was rated Outstanding by the Care Quality Commission. I have dedicated my life to caring for people.


I truly believe that life does not stop once you reach a certain age nor does it stop because you move into a care home. My wonderful team and I are determined to enhance the quality of life our resident’s lead. We are passionate about delivering personalised and dignified care which we will ensure is resident led. In addition to our luxury facilities and seasonal menus, one of our other main focuses will be our activity programme.


Through consultation with our residents, we will tailor our activities to their suggestions and choices. Our activities will include a wide variety to choose from including Zumba, musical entertainment, knit and natter and gardening clubs, baking in addition to more formal events including cheese and wine evenings and visiting speakers. There is nothing that will hold us back from ensuring our residents enjoy their lives.


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Ubaida Lukeman

Job Title: Care Manager

Joined: 2023

My name is Ubaida Lukeman, Care Manager at Orchard Manor Care home. A dedicated and compassionate with a rich background in the field of caregiving. I hold diplomas in health and social, Dementia care, Common health conditions, Mental Health care and a few other related programmes. With a genuine passion for improving the lives of the elderly and enriching the care home experience, with years of valuable skills and experience with over eight years working in various capacities within the care homes, my roles have ranged from carer, Team Leader and recently Care Manager.


I believe in the power of empathy to build strong connections with residents, fostering a sense of trust and comfort within the care home.


My mission is to contribute my skills, knowledge and dedication to elevate the care home experience for residents and their families by advocating for person-centred care and promoting a culture of empathy and respect. I strive to create an environment where residents find comfort and joy.


At Orchard Manor, we excel in fostering a collaborative environment, ensuring the safety of residents is our priority.


Frequently Asked Questions about Orchard Manor

What types of Care is Orchard Manor registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Orchard Manor provide?

Palliative Care, Convalescent Care & End of Life Care are other types of care provided.

How many Rooms does Orchard Manor have?

There are 66 Single Rooms.

What are the Facilities & Services at Orchard Manor?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Orchard Manor to the centre of Windlesham?

1.2 mile(s) as the crow flies, distance by road may be significantly further.