Osbern Manor Care Home

26-28 Hoath Lane, Wigmore, Gillingham ME8 0SW
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9.8 21 Reviews
  • Osbern Manor Care Home, Gillingham
Osbern Manor Care Home in Gillingham, Kent, is a purpose-built, state-of-the-art care home offering residential, nursing, memory and respite care. Located in the charming village of Wigmore, this 72-bed care home, managed by Oakland Care, opened its doors in 2024.

The care home features private bedrooms with en-suite wet rooms and a range of modern amenities, including an air-conditioned café bistro with access to a courtyard garden, a cinema, a hair salon and barbers with a nail room, a family room, multiple air-conditioned lounges, including one with balcony access, and beautifully landscaped garden areas. The dedicated and compassionate team members prioritise the dignity and respect of residents while meeting their care needs.

At Osbern Manor Care Home, they offer various engaging activities and outings throughout the year to ensure a fulfilling and enjoyable experience for all residents.

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Care Provided by Osbern Manor Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 72 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Marta Gize-Uwakwe (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (72)
    • Single Rooms with ensuite Wet Room (72)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2023
    • Number of floors: 3

Funding & Fees Guide for Osbern Manor Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,659
    • Self-Funded Residential Dementia Care from £1,799
    • Self-Funded Nursing Care from £1,583

  • Inclusive of hairdressing, and UK phone calls if you bring in a landline phone.
  • (these prices are only a guideline, please contact Osbern Manor Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking available.


Osbern Manor Care Home Reviews (21)

Total of 21, showing 1-20
9.8

Osbern Manor Care Home has a Review Score of 9.8 (9.775) out of 10, based on 21 reviews in the last 2 years. Over all time Osbern Manor Care Home has 21 reviews.

Overall Experience

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Review from J P (Daughter of Resident) published on 7 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been at the care home for a few months. All staff seem friendly and kind, and they offer lots of different activities to the residents. The care home is well looked after, clean and welcoming to visitors and the residents. My dad likes it there and the staff are quite good. Feedback is taken
on board but not necessarily acted upon. Its very expensive, but they all are! It's better than the other care home he tried and they do look after their residents.

Reply from Michael Marley, Senior Client Relations Manager at Osbern Manor Care Home

Thank you for leaving us a review. It is important for future users to see feedback from families.


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Review from Emma L (Granddaughter of Resident) published on 7 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My nan has been in respite on end off through the year of 2024 into 2025. We initially had to raise some concerns with management but these were acted on. Reception are always super friendly and helpful. The home itself is beautiful and in a lovely area.

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Review from K S (Daughter of Resident) published on 4 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mum receives is second to none. The staff are amazing. Thank you all.

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Review from Heather W (Daughter of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The overall experience was outstanding. Dad came in for respite care and I was very anxious about leaving him but the care, food, socialising and service was absolutely brilliant. Dad thoroughly enjoyed being here. I have total confidence that I can go on holiday with peace of mind that Dad is well
cared for and safe. I cannot recommend Osbern Manor Care Home enough. Thank you from the bottom of our hearts.

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Review from G B (Son of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad is in the home after he broke his hip, Client Relations Assistant is great, very efficient and friendly. Dad will become a resident permanently in the near future, all the staff are wonderful, very kind and caring. We cannot thank them enough for all the care given to our Dad.

Reply from Michael Marley, Senior Client Relations Manager at Osbern Manor Care Home

Thank you, we'll share your kind words with the team!


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Review from Violet H (Respite Resident) assisted by family/friend published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Spent 3 weeks in respite care while primary carers were away. I have been in respite in other care home, but none compared to Osbern Manor. I was so well looked after that I am now considering permanent residency here.

Reply from Michael Marley, Senior Client Relations Manager at Osbern Manor Care Home

Thank you for the review. It's much appreciated and we would welcome back any time.


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Review from R S (Daughter of Resident) published on 16 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care for my elderly mother. A spotless and clean care home. Plenty of good staff who go above and beyond and treat the residents as treasured guests.
Excellent and informative front of house receptionists, who are kind, caring and spend time talking to the residents in a gentle and happy
way. Food is excellent, the decor throughout is of a high standard.

Reply from Michael Marley, Senior Client Relations Manager at Osbern Manor Care Home

Thank you for taking time to leave a review. It means a lot to the team here.


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Review from M F (Grandson of Resident) published on 9 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Osbern Manor boasts a five-star facility, yet the quality of care provided by the staff is disappointing and fails to meet even basic expectations. One would expect that the staff are in this line of work because they genuinely care about nurturing residents and enhancing their quality of life in their
final years. However, it often seems that everything is viewed as an inconvenience to them, leading me to believe they may be in the wrong profession. Even down the general pettiness and unprofessionalism from even the most senior members of staff. It's really disappointing to experience. Once the facilities begin to age and lose their initial appeal, there will be little left to recommend it.

Reply from Michael Marley, Senior Client Relations Manager at Osbern Manor Care Home

We are sorry to read that you were not happy with the care your Grandmother received during her stay in Osbern Manor. We are always keen to discuss any concerns and work with family members to rectify wherever possible any issues surrounding their loved ones' stay with us. We had never had to serve notice to any resident previously and the decision here was reached reluctantly. We take on board all feedback provided in order to hone our services and regret that you felt our standards were lacking in your opinion. Our home manager is still available to discuss any further matters. Of course, we are sorry that we were not able to make things work out to the satisfaction of all parties and wish your grandmother the very best going forward and hope that she becomes settled in her new home.


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Review from D B (Brother of Resident) published on 3 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff have always been friednly and helpful. The home itself is of a very high standard and clean. It doesn't matter what you ask of any of the staff, they will resolve the matter before you leave. If on the odd occasion, any questions can't be answered, on your next visit someone will be able to help.

Reply from Michael Marley, Senior Client Relations Manager at Osbern Manor Care Home

Thank you for taking the time to review us. It matters a lot to the team here.


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Review from Mary C (Friend of Resident) published on 16 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I went to see my friend at Osbern Manor Care Home. They were very friendly, it was a lovely place more like your own home.

Reply from Michael Marley, Senior Client Relations Manager at Osbern Manor Care Home

Thank you for your review, which we'll share with the team here at Osbern Manor. These things mean a lot to them.


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Review from Hannah B (Friend of Resident) published on 4 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot express how grateful we are to all the staff at Osbern Manor. We were looking for 2 weeks of respite for our loved one who had never experienced respite before, so the whole process was new to us all.
From stepping into Osbern Manor back in June to take a look we were blown away with how
lovely the whole atmosphere and decor felt. It was like walking into a 5-star hotel. Everyone greeted you and made you feel so welcome.
We cannot fault anything and our loved one is happy to return for future stays. All her friends who visited were equally impressed and enjoyed the delicious meal you were able to pre-book. We felt very supported in every step of the process. We highly recommend Osbern Manor, praising all the staff for making everyone feel safe and comfortable in beautiful homely surroundings.

Reply from Michael Marley, Senior Client Relations Manager at Osbern Manor Care Home

Thank you so much. It means a lot to the whole team, from the reception onwards, to know that you felt so positively about Osbern Manor and the team who work tirelessly to make it work so well on a daily basis.


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Review from Brenda S (Daughter-in-law of Resident) published on 15 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot rate our whole experience of Osbern Manor, highly enough. We needed a care home to provide a few weeks of respite care for our relative and after viewing Osbern Manor we were completely sold on arranging for our relative to stay here. It is so welcoming, friendly and not at all like a 'care
home'. You feel as though you are in a 5* hotel. The care provided for our relative was amazing. She wanted for nothing and will miss her late-night hot chocolate. The rooms are spacious, modern and spotless. She loved the food and the opportunity for her relatives to join her for lunch was perfect. Anyone looking for a care home would be hard-pressed to find somewhere better and we would be more than happy to move in, in the future.

Reply from Michael Marley, Senior Client Relations Manager at Osbern Manor Care Home

Thank you, Brenda. We will share your kind feedback with the whole team, as we all strive to make our resident's stay an enjoyable one.


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Review from M R (Friend of Resident) published on 5 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was invited to have lunch with friends and family of a resident. I had a 5-star meal served by friendly and efficient staff. I am always greeted by super kind and friendly staff, Thank you for taking great care of my friend who is a resident at Osbern Manor. The facilities are superior and it is always
a pleasure to visit my friend and to know how is so well cared for.

Reply from Michael Marley, Senior Client Relations Manager at Osbern Manor Care Home

Thank you so much for your kind words, which we'll share with the team at Osbern Manor.


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Review from Bill B (Resident) published on 3 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great place, just opened, really super building, purpose-built, the staff are first-class.

Reply from Michael Marley, Senior Client Relations Manager at Osbern Manor Care Home

Thank you. Reviews help others as a signpost when looking for care.


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Review from M H (Friend of Resident) published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Osbern Manor is so light and airy and beautiful - like a 5-star hotel. My friend is happy there and well cared for. As a visitor I found the staff to be friendly, welcoming and cheerful. My friend had been struggling at home and it was so nice to see her relaxed and at home and to be able to enjoy a
chat and a coffee without any stress.

Reply from Michael Marley, Senior Client Relations Manager at Osbern Manor Care Home

Thank you for your kind words, which we will share with the Osbern team.


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Review from Michael G (Son of Resident) published on 30 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment we contacted Osbern Manor regarding care for my elderly parents the team there have been nothing other than exceptional. From the care, attention and support for my parents and our family and even the essential, bureaucratic aspects, the response from everybody has made, what has been
a very difficult time, much less onerous for all.
The home itself is beautifully appointed and very welcoming and the quality and level of services are more akin to a 5-star hotel.
Before my parents were actually admitted, the team did a full assessment of their conditions to establish exactly how they should be treated and accommodated. Even going so far as setting them up in a large double room, with two beds pushed together, as my father (who has vascular dementia and relies on my mum's emotional support), was very stressed by the fact that, under normal circumstances, each resident is assigned their own room and would sleep alone at night (this really was a wonderful gesture).

Reply from Michael Marley, Senior Client Relations Manager at Osbern Manor Care Home

Thank you Michael, we appreciate your feedback, especially the care team here. It will help others looking for care in the Medway area.


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Review from P L (Son of Resident) published on 22 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father has been a resident for a few months now and is receiving fantastic care. The home is lovely, he enjoys being here. The staff are all great and look after all his needs perfectly.

Reply from Claudiu Lucean, General Manager at Osbern Manor Care Home

Thank you for your review, I will share your kind words with the team.


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Review from Angela D (Daughter of Resident) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a traumatic stay in hospital Dad needed somewhere to build up his strength and confidence. Osbern Manor is perfect, very caring staff who has helped Dad back to his normal self. Cannot thank the staff enough. The actual home is beautiful also.

Reply from Claudiu Lucean, General Manager at Osbern Manor Care Home

Thank you for your kind words, Angela. I will share your review with the team.


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Review from Rebecca H (Granddaughter of Resident) published on 9 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice and friendly setting. Beautiful home. Lots of amenities. The staff are very caring and helpful. Grandad seems very happy. Very clean. I would recommend the home to all.

Reply from Michael Marley, Senior Client Relations Manager at Osbern Manor Care Home

Thank you, and we'll be sure to share your comments with the team, as it's exactly how they hope to present to their residents and families.


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Review from Ken W (Husband of Resident) published on 28 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased that I found this care home to look after my wife who is suffering from dementia. The design and comfort are outstanding, as well as the highly efficient staff. I would thoroughly recommend a visit if you are seeking a special home for your loved one.

Reply from Claudiu Lucean, General Manager at Osbern Manor Care Home

Thank you, I will share your kind review with our team.


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Current Review Score: 9.8 (9.775)

Overview of Review Score

The Review Score of 9.8 (9.775) out of 10 for Osbern Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.775 for Osbern Manor Care Home is calculated as follows: ( (215 Excellents x 5) + (17 Goods x 4) + (5 Satisfactorys x 3) + (7 Very Poors x 1) ) ÷ 244 Ratings = 4.775

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Osbern Manor Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (16)

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Meet the Team (4)

Marta Maria

Marta Maria Gize-Uwakwe

Job Title: General Manager

Joined: 2024

I have worked in healthcare since 2004, in both NHS and private care settings. I have a nursing background; I graduated from The University of Buckingham. As the General Manager, I lead the team that provides holistic care to our residents. We involve them and their families in everything we do because the most crucial part of my job is giving meaning to people's lives. Working in partnership with residents, families, and professionals has always been one of my core values. I strive to continually develop to ensure that the residents I care for experience the very best care and enrichment. Our door is always open to visitors, so please feel free to drop in and join us for a cup of tea, a piece of cake and a chat about life in our home.


Chloe

Chloe Olson

Job Title: Deputy Manager

Joined: 2023

I started working in care in 2019 after completing my Level 3 in Health and Social Care at College. I have always been a very ambitious person and have always strived to be the best that I can be. I started as a Carer In 2019 and quickly realised that this is where I belong - helping others in the care sector, and this is where my career goals began. Within a year, I worked my way up to Team Leader and then in 2022, I was promoted to Deputy Manager to become a Registered Home Manager in 5 years.


In my spare time, I enjoy reading, sewing, and knitting. I also enjoy listening to my favourite music artists from the 1950s-1970s. I have an old soul, as some would say.


Michael

Michael Marley

Job Title: Senior Client Relations Manager – Kent

Joined: 2022

I am delighted to have joined the Oakland Care family as Senior Client Relations Manager for Osbern Manor, Hyllden Heights, Birchwood Heights and Maplewood Court. My experience in the role goes back 11 years now, including the commissioning of a new care home.


Nothing gives me greater satisfaction than assisting families to explore full-time care options whilst sharing insights during what is often a stressful time for them. Outside of work, my biggest passion has always been travel, which hopefully will become easier again in the fullness of time!


Neal

Neal Whittle

Job Title: Client Relations Assistant

Joined: 2023

As one of the newest members of the Clients Relations Team for Kent, I’m very proud to be a part of the Oakland Care family.


I originally trained as a photographer and photographic printer back in the days of film! From shooting family portraits in the studio one day to being in the darkroom the next, it was a varied job.


I then worked in a Grammer School Art and D.T. departments, supporting the teachers and students. Ensuring learning had taken place. My main role was setting up and running the photography unit.
Before joining the Oakland Care family, I spent nine years with a boutique Cinema, covering many aspects of the business and heading up customer relations.


Working for Oakland Care has been by far the most personally rewarding; helping residents and their families navigate what can be a difficult and stressful pathway to happiness gives me immense pleasure.
Our residents are at the heart of everything we do here at Oakland Care, and I feel truly humbled to be a part of it.


Outside work, I enjoy getting out in the fresh air, either on my bike or walking in the countryside.


Frequently Asked Questions about Osbern Manor Care Home

What types of Care is Osbern Manor Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Osbern Manor Care Home provide?

Palliative Care, Separate Specialist Dementia Care Unit & End of Life Care are other types of care provided.

How many Rooms does Osbern Manor Care Home have?

There are 72 Single Rooms.

What are the Facilities & Services at Osbern Manor Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Osbern Manor Care Home to the centre of Gillingham?

2.4 mile(s) as the crow flies, distance by road may be significantly further.