Osbern Manor Care Home

26-28 Hoath Lane, Wigmore, Gillingham ME8 0SW
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9.8 21 Reviews
  • Osbern Manor Care Home, Gillingham
Osbern Manor Care Home in Gillingham, Kent, is a purpose-built, state-of-the-art care home offering residential, nursing, memory and respite care. Located in the charming village of Wigmore, this 72-bed care home, managed by Oakland Care, opened its doors in 2024.

The care home features private bedrooms with en-suite wet rooms and a range of modern amenities, including an air-conditioned café bistro with access to a courtyard garden, a cinema, a hair salon and barbers with a nail room, a family room, multiple air-conditioned lounges, including one with balcony access, and beautifully landscaped garden areas. The dedicated and compassionate team members prioritise the dignity and respect of residents while meeting their care needs.

At Osbern Manor Care Home, they offer various engaging activities and outings throughout the year to ensure a fulfilling and enjoyable experience for all residents.

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Care Provided by Osbern Manor Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 72 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Marta Gize-Uwakwe (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (72)
    • Single Rooms with ensuite Wet Room (72)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2023
    • Number of floors: 3

Funding & Fees Guide for Osbern Manor Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,659
    • Self-Funded Residential Dementia Care from £1,799
    • Self-Funded Nursing Care from £1,583

  • Inclusive of hairdressing, and UK phone calls if you bring in a landline phone.
  • (these prices are only a guideline, please contact Osbern Manor Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking available.


Osbern Manor Care Home Reviews (21)

Total of 21, showing 21-21
9.8

Osbern Manor Care Home has a Review Score of 9.8 (9.775) out of 10, based on 21 reviews in the last 2 years. Over all time Osbern Manor Care Home has 21 reviews.

Overall Experience

  • 19
  • 1
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  • 1

Date Published

21
11
20
21
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Review from Susan R (Daughter of Resident) published on 11 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot thank Osbern Manor enough for the exemplary service they have provided right from our initial enquiry call, to overseeing the smoothest of transitions for Mum and ensuring she is settled and happy. Mum was the first resident to move in and was greeted by every member of staff. It was such
a fabulous welcome and reassured us again that we had made the right decision. Every person we have contact with is professional, friendly, empathic, supportive, and genuinely cares. And all have a sense of fun! These are qualities you cannot teach and we're sure will be paramount in the success of Osbern Manor. Whether it's housekeeping, the administrative/management team, the care team or the hospitality team, they are all evidently dedicated to their work and go out of their way to help. The attention to the finer details to personalise Mum's care has been outstanding. Osbern Manor has the polish of a luxury hotel and the loving atmosphere of being in your own home. Thank you.

Reply from Michael Marley, Senior Client Relations Manager at Osbern Manor Care Home

Thank you, Susan. We'll share your kind words with the wider team here, who will really appreciate them!


Facilities

Care / Support

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Treated with Dignity

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Value for Money

Current Review Score: 9.8 (9.775)

Overview of Review Score

The Review Score of 9.8 (9.775) out of 10 for Osbern Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.775 for Osbern Manor Care Home is calculated as follows: ( (215 Excellents x 5) + (17 Goods x 4) + (5 Satisfactorys x 3) + (7 Very Poors x 1) ) ÷ 244 Ratings = 4.775

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Osbern Manor Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (16)

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Meet the Team (4)

Marta Maria

Marta Maria Gize-Uwakwe

Job Title: General Manager

Joined: 2024

I have worked in healthcare since 2004, in both NHS and private care settings. I have a nursing background; I graduated from The University of Buckingham. As the General Manager, I lead the team that provides holistic care to our residents. We involve them and their families in everything we do because the most crucial part of my job is giving meaning to people's lives. Working in partnership with residents, families, and professionals has always been one of my core values. I strive to continually develop to ensure that the residents I care for experience the very best care and enrichment. Our door is always open to visitors, so please feel free to drop in and join us for a cup of tea, a piece of cake and a chat about life in our home.


Chloe

Chloe Olson

Job Title: Deputy Manager

Joined: 2023

I started working in care in 2019 after completing my Level 3 in Health and Social Care at College. I have always been a very ambitious person and have always strived to be the best that I can be. I started as a Carer In 2019 and quickly realised that this is where I belong - helping others in the care sector, and this is where my career goals began. Within a year, I worked my way up to Team Leader and then in 2022, I was promoted to Deputy Manager to become a Registered Home Manager in 5 years.


In my spare time, I enjoy reading, sewing, and knitting. I also enjoy listening to my favourite music artists from the 1950s-1970s. I have an old soul, as some would say.


Michael

Michael Marley

Job Title: Senior Client Relations Manager – Kent

Joined: 2022

I am delighted to have joined the Oakland Care family as Senior Client Relations Manager for Osbern Manor, Hyllden Heights, Birchwood Heights and Maplewood Court. My experience in the role goes back 11 years now, including the commissioning of a new care home.


Nothing gives me greater satisfaction than assisting families to explore full-time care options whilst sharing insights during what is often a stressful time for them. Outside of work, my biggest passion has always been travel, which hopefully will become easier again in the fullness of time!


Neal

Neal Whittle

Job Title: Client Relations Assistant

Joined: 2023

As one of the newest members of the Clients Relations Team for Kent, I’m very proud to be a part of the Oakland Care family.


I originally trained as a photographer and photographic printer back in the days of film! From shooting family portraits in the studio one day to being in the darkroom the next, it was a varied job.


I then worked in a Grammer School Art and D.T. departments, supporting the teachers and students. Ensuring learning had taken place. My main role was setting up and running the photography unit.
Before joining the Oakland Care family, I spent nine years with a boutique Cinema, covering many aspects of the business and heading up customer relations.


Working for Oakland Care has been by far the most personally rewarding; helping residents and their families navigate what can be a difficult and stressful pathway to happiness gives me immense pleasure.
Our residents are at the heart of everything we do here at Oakland Care, and I feel truly humbled to be a part of it.


Outside work, I enjoy getting out in the fresh air, either on my bike or walking in the countryside.