Fees are commensurate to the level of care required
Park View Care Home with Nursing has a Review Score of 9.7 (9.733) out of 10, based on 11 reviews in the last 2 years. Over all time Park View Care Home with Nursing has 19 reviews.
Review from B H (Son of Resident) published on 7 October 2024
Submitted via Website •
Report
Reply from Sonia Smith, Registered Manager at Park View Care Home with Nursing
Thank you for your kind review B. It has been a pleasure to meet yourself, family and of course your wonderful mum. She looks like a new lady and it is a pleasure to look after her here at Parkview. We appreciate your review and it enables others to see the wonderful care we give to our residents.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from H V (Friend of Resident) published on 3 July 2024
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jean L (Wife of Resident) published on 17 May 2024
Submitted via Postal Card •
Report
Reply from Sonia Smith, Registered Manager at Park View Care Home with Nursing
Your great review is really appreciated by our wonderful team of carers, nurses and domestics. We strive to ensure that our residents remain at the heart of the bespoke person-centric care we deliver. I will pass on your kind words to the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jacqueline (Daughter of Resident) published on 17 May 2024
Submitted via Postal Card •
Report
Reply from Sonia Smith, Registered Manager at Park View Care Home with Nursing
Thank you for your kind words. Park View is been on an incredible transformative journey as we strive towards excellence in the delivery of our care. I am delighted that your review acknowledges the great strides we are taking. Providing care with kindness and courtesy sits at the heart of what our wonderful team does! Once again, thanks.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Debbie C (Daughter of Resident) published on 24 April 2024
Submitted via Website •
Report
Reply from Sonia Smith, Registered Manager at Park View Care Home with Nursing
Hello to you and your sister from the Park View team. We are delighted with your wonderful review and it means a lot to my team to read such lovely comments. Your kind words do affirm the hard work that has been undertaken at Park View under the new management structure. We are proud of the talented carers, nurses, domestic and kitchen team here. We strive to create a homely, safe and interesting environment for our residents to enjoy. Thanks again!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J S (Wife of Resident) published on 3 April 2024
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D R (Relative of Resident) published on 20 March 2024
Submitted via Postal Card •
Report
Reply from Adam Purnell, Group Quality and Assurance Manager at Park View Care Home with Nursing
Thank you for your kind review. We take great pride in continually improving our care service, so please talk to our managers about where you think we can convert some of your four-out-of-five scores into a five-out-of-five. We are always curious to find out what family members think about our home and what aspects can be improved.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from E C (Friend of Resident) published on 19 March 2024
Submitted via Postal Card •
Report
Reply from Kelly farrington, Group Marketing Manager at Park View Care Home with Nursing
Thank you so much for your review. We appreciate the time taken to write this. We are currently looking to employ another activities person to bolster this area of our care delivery.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Dawn W (Daughter of Resident) published on 25 December 2023
Submitted via Postal Card •
Report
Reply from Jacquie, Registered Manager at Park View Care Home with Nursing
Hello, we cannot thank you enough for this outstanding review. Since the end of last summer the home has been in new management and the team has been putting a tremendous amount of dedication and hard work into making improvements. The fact these improvements are being noticed and percolating through to such fantastic reviews makes it all worthwhile to the team here! Thanks again!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Ian M (Brother of Resident) published on 19 December 2023
Submitted via Postal Card •
Report
Reply from Jacquie, Registered Manager at Park View Care Home with Nursing
Hello and thank you so much for your review. It is a pleasure to have your brother under our care. We appreciate your kind review and we will endeavour to hit the 5 out of 5 mark in the areas you scored us as a 4. As you will have noticed, the home has a new management team in place who are driving up the standards of care. Keep talking to my team and pointing out areas you feel we can improve further. See you soon.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Susan F (Daughter of Resident) published on 26 June 2023
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Christine F (Partner of Resident) published on 29 March 2023
Submitted via Postal Card •
Report
Reply from Anna Mitchell, Home Manager at Park View Care Home with Nursing
The mantra we have at Park View is that our staff are "visitors in our residents' home". The fact your partner has settled in so quickly is great to hear. We want to ensure that we provide all those things your partner enjoyed in the outside world. We can keep adding to the care plan and make sure our activities coordinator is in the loop. So, please keep talking to our team as we continue to look after your partner. Thanks for your lovely comments!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Donna M (Daughter of Resident) published on 14 November 2022
Submitted via Postal Card •
Report
Reply from Anna Mitchell, Home Manager at Park View Care Home with Nursing
I have loved reading your kind words. It also means such a lot to my team to read that their efforts are so well received and appreciated. Thanks.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from L C (Resident) published on 14 November 2022
Submitted via Postal Card •
Report
Reply from Anna Mitchell, Home Manager at Park View Care Home with Nursing
We love having you here too! We love the fact you participate in so many activities we arrange.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Mary W (Daughter of Resident) published on 9 November 2022
Submitted via Postal Card •
Report
Reply from Kelly farrington, Group Marketing Manager at Park View Care Home with Nursing
Hi Mary, we are so happy to read your kind words. It is our mission to make Park View a real home from home for all our residents, and we are delighted that is being evidenced by the change to your mum since her arrival. We consider we are guests in your lovely mother's home, and it is a privilege that you have entrusted us with her care. Thanks again for your comments, the Park View team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Lee S (Son of Resident) published on 18 June 2021
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Susan B (Daughter of Resident) published on 29 April 2021
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Edward M (Son of Resident) published on 23 April 2021
Submitted via Website •
Report
Reply from Anna Mitchell, Care Home Manager at Park View Care Home with Nursing
Hi Edward, thank you for your review. I can only apologise for your grievance. As the new manager of Park View Nursing Home I hope I have taken every step possible to ensure you are now happy with the correspondence you are now receiving with your father. Please let me know if there is anything else we can do to support you.
Many thanks.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Janski W (Power of Attorney of Resident) published on 13 April 2021
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.7 (9.733) out of 10 for Park View Care Home with Nursing is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 11 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.733 for Park View Care Home with Nursing is calculated as follows: ( (101 Excellents x 5) + (25 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 131 Ratings = 4.733
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Park View Care Home with Nursing is based on 11 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 11 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 3 Jun 2024
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
Loading
Loading events
There are no Team Members posted yet