Review from S O (Daughter of Resident) published on 23 August 2023
Submitted via Postal Card • Report

Overall Experience

My mum recently arrived at Park Vire Nursing Home after 4.5 years in a residential home, so is still adjusting. At 91 with Parkinson's and Vascular Dementia, this isn't surprising. The support from all staff members can't be underestimated. From the moment you step inside, the home is clean, fresh and

welcoming - like a show home - the same applies to residents' rooms, bathrooms, dining rooms and lounges. So much thought and care have been considered. Food is first class - menus are varied and very tasty, especially for my mum, who is on a special diet. Requests are considered and generally prepared to satisfy a "taste". Nursing care makes life for both my mum and myself less stressful, providing peace of mind. Would definitely recommend Park View - no brianer!

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Review from A K (Friend of Resident) published on 21 August 2023
Submitted via Postal Card • Report

Overall Experience

Since my friend has been at Park View he has received excellent care and is happy in this place. I have been pleased to see the close attention that he is given and am pleased to be able to give this review of praise to the staff at Park View.
Thank you for continuing to support his care needs in the

way you do 24 hours a day.

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Review from Li-anne M (Granddaughter of Resident) published on 14 June 2023
Submitted via Postal Card • Report

Overall Experience

My nan has had an awful couple of years. We needed to find a place Nan could feel at home and be cared for in a kind and pro-active way. We needed nursing care and decent places that provide nursing care are pretty thin on the ground and here we are. Park View have gone above and beyond since day 1.

If I named those involved who have helped/nursed/shown caring to my nan, I wouldn't have room for anything else. They have taken the time to get to know my nan, and help her find some joy each day. She has been to parties, done activities and listens to music every day. Food is amazing too.

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Review from Ann Marie W (Niece of Resident) published on 4 June 2023
Submitted via Website • Report

Overall Experience

My uncle spent 14 months here before he passed away. As a family we cannot thank them enough for the care and compassion they showed him. From the moment he arrived the level of care and attention shown by all the staff, from the catering, cleaning, admin, carers through to the nurses and management

was exceptional and professional but more importantly, genuine. They showed kindness and warmth to my uncle and treated him with dignity and love especially at the end. They made him feel this was his home. Nothing was too much trouble for them. A perfect example of this was when my uncle passed, we asked if we could hold his wake there as this had been his home and he had made many friends there. The home agreed, and their head chef took care of every detail for us. In his own words "It's the last thing we can do for him!" Park View really is a high-quality care home, with the emphasis being on "home". We will be eternally grateful to them. Thank you.

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Review from E S (Daughter of Resident) published on 25 May 2023
Submitted via Postal Card • Report

Overall Experience

Following a spell in hospital, my mother moved into Park View. Having previously lived independently, she found adapting to life in a care home somewhat difficult. However, all the staff at Park View ensure she was made welcome, whilst at the same time respecting her need to settle in at her own pace.

As her daughter, I am confident she is well looked after and kept safe in very pleasant and well-appointed surroundings.

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Review from Karen M (Daughter of Resident) published on 24 May 2023
Submitted via Postal Card • Report

Overall Experience

The care my mum is receiving is amazing. We have found that nothing is too much trouble if there are any problems we are phoned. They have taken care of all of Mum's needs, changed her doctor and taken care of all her medication. The staff are kind and professional.
Mum, who has been underweight for

years has put on 2.5kg - it's amazing. The surroundings are exceptionally clean and the rooms are lovely. Food is fabulous.

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Review from Jackie F (Daughter of Resident) published on 23 May 2023
Submitted via Postal Card • Report

Overall Experience

I am really pleased with the care home manager - he has helped us as a family by supporting my dad to settle after the loss of our dear mum. Some of the staff do an amazing job also, it's not an easy job!

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Review from Kathleen H (Resident) published on 22 May 2023
Submitted via Postal Card • Report

Overall Experience

The staff cannot do enough for you. They have made me feel so good, I have told my family I would like to stay here. The food is lovely, I have stayed in a lot of places. This place beats the lot.

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Review from J W (Friend of Resident) published on 21 May 2023
Submitted via Website • Report

Overall Experience

My friend has been here since December 2022. She has no family and was just existing at home. Plenty of thought and guidance went into where I thought the best place was for her to live. And Park View Nursing Home came top of every question. Well, 5 months have passed and wow wow wow. She has a whole

new family and plenty of friends. She does all the activities which I never thought would happen. She eats like a queen. Her room is spotless. She is showered and changed every day which was not possible at home. She is a completely different person. My worries were all taken away by the staff that are there. They all interact with residents and treat them with so much kindness. She is in the best place possible. I have no worries about her at all and can rest easy knowing how well she is cared for and loved

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Review from Kim O (Daughter of Resident) published on 16 May 2023
Submitted via Website • Report

Overall Experience

First impressions, bright, cheery and calm. More importantly, no "nursing home smell" like many others. The staff are very friendly and showed us around. The bedrooms are big, bright, modern ensuite. The main communal areas are like living rooms and furnishings are of high quality. There's an activity

board on display and there was something for residents to engage in every day, pottery making, arts and crafts, dancing and regular musicians come and entertain. It was a breath of fresh air. There's a small room that is used on Saturday morning for anyone who wants to go to mass and they have a local doctor assigned to the home which was very reassuring. We met the manager who is full of energy, bubbly and friendly and gave us opportunities to ask questions. We have agreed a respite period for Mum to see if she settles. Watch this space!

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Review from M B (Cousin of Resident) published on 27 April 2023
Submitted via Website • Report

Overall Experience

Our relative has recently moved into Parkview. All of the staff have gone out of their way to support those involved during this transition. We received a warm welcome from day one with so much attention to detail to ensure all our relative's needs are met. The home has a happy warm feel about it which

seems to stem from the wonderful manager and is cascaded by the enthusiastic staff.
The food looks and smells delicious and there is often some lovely cake in reception.
The activities look great and there always seems to be something going on. Any questions have been and continue to be responded to in a timely manner and we have been kept informed of any needs/changes for our relative at all times.

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Review from J K (Brother of Resident) published on 3 April 2023
Submitted via Postal Card • Report

Overall Experience

Well-maintained building and accommodation with good activities. Rooms and communal areas are kept very clean.
Staff are very approachable and supportive of residents. Occasional delays in personal care, particularly when 2 trained staff members are required.

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Review from F L (Partner of Resident) published on 31 January 2023
Submitted via Postal Card • Report

Overall Experience

Staff extremely kind and helpful.
Comfortable care home, well appointed.
Beautiful garden - well planned, plenty of seating.
An excellent 93rd Birthday party for my partner with no charge.
Superb food.

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Review from E A (Friend of Resident) published on 20 January 2023
Submitted via Website • Report

Overall Experience

Unfortunately, there was no option to rate this home any lower than one star, therefore 1 star for all. I would not recommend this home. I would express more of a view however fear it would go against content standards. Please look elsewhere when picking a home for your loved one.

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Review from Colin P (Son of Resident) published on 18 January 2023
Submitted via Website • Report

Overall Experience

Park View is wonderful in every respect! My father has been there for approx 9 months having previously been in a very poor care home.
Park View is just so lovely and provides a high-quality life experience both for my dad and for us as a family.
The key component is the staff. They are simply wonderful.

All of them! Nursing, reception, management, activities, catering, cleaning and maintenance. Every person genuinely cares! This is demonstrated on both professional and personal levels. Professionally, the standards are of the very highest level and this is so reassuring that you absolutely know your parent is so well looked after. Equally importantly, the personal side: from the moment you walk in the door, every member of staff is genuinely friendly, sympathetic and always smiling!
Park View is in a lovely location, the building and the facilities are impeccably fresh, clean, modern and welcoming - this is such a happy place made so special by the staff!

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Review from J D (Daughter of Resident) published on 11 January 2023
Submitted via Website • Report

Overall Experience

This home is beautiful to look at but sadly not run to a high enough standard! The show around and promises of care you receive doesn't happen once your loved one is in there. Understaffed and not very dementia friendly. Residents are not stimulated with appropriate daily activities apart from the TV

which isn't suitable entertainment for everyone. The only great thing in this home is the food is of a high standard and the room with en-suite. I could write a lot more but would go against policy reviews!

Reply from Pauline Parker-Moore, Regional Operations Director (North West) at Park View Nursing Home

The vast majority of people with any connection to Park View would simply not recognise the deeply unfair picture you paint of our home.
Take a look at other carehome.co.uk reviews and you will see the high regard residents and their families have for Park View. Comments such as I cannot thank the staff at Park View enough for the incredible care they gave my mum and The staff are all wonderful, from the cleaners and housekeepers to the carers and nursing staff will hopefully reassure anyone looking at your review. Your remark that residents are not stimulated with appropriate activities is puzzling, to say the least. A look at our Park View Facebook page will show the range of delightful events, visits, and activities that make our home a joyous place. Like virtually every other care home, Park View has at times been put under strain due to staffing levels and Covid-related sickness. Thankfully, that pressure has been eased by our successful recruitment campaign.
Thank you

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Review from Wyn F (Sister of Resident) published on 28 August 2022
Submitted via Postal Card • Report

Overall Experience

I am delighted to see my sister so happy and settled in Park View Care Home. The staff are so caring and kind to each individual resident. Great to see homecooked food freshly cooked and nicely presented by the excellent chef. On our visits, we are always warmly welcomed by all staff.

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Review from E K (Daughter of Resident) published on 12 July 2022
Submitted via Website • Report

Overall Experience

I cannot thank the staff at Park View enough for the incredible care they gave my mum during the 6 weeks she was with them. After a prolonged stay in hospital and subsequent stay in another care home, she had been left with weakness, poor mobility fatigue, low mood and a feeling of being neglected by

the health services. She was unable to walk any distance and barely able to get in and out of bed by herself.
As soon as I contacted Park View my faith was restored and from the moment she arrived her rehabilitation began. Each and every staff member showed their love of the job and took the time to get to know my mum. Their kindness and dedication was always present. The team there feel like a "team" and staff are happy in their work. There is a feeling of happiness, with residents and staff chatting and laughing. It's a "warm" and caring oasis.
When she went home Mum was walking independently and back to her normal self, also thanks to the amazing food served!

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Review from A W (Resident) published on 12 July 2022
Submitted via Website • Report

Overall Experience

I recently spent 6 very happy weeks in respite care at Park View. Having been in hospital for 2 months. I can honestly say it is extremely good. The staff are all wonderful, from the cleaners and housekeepers to the carers and nursing staff and the chefs. They are all lovely, extremely caring and friendly

and they couldn't do enough to make my stay happy and comfortable and encouraged me to get strong enough to return to my home. The food was top restaurant standard and the surroundings and entertainment excellent. I was sad to leave and am very happy and relieved to know that I have somewhere so lovely to return to when necessary either for respite or permanently when the time comes. Thank you all at Park View, I feel as though I've been on holiday in a* hotel!

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Review from Ann S (Sister of Resident) published on 4 July 2022
Submitted via Website • Report

Overall Experience

My brother went into Park View in February on emergency respite. He was initially very emotional and withdrawn but with the help of the excellent carers, nurses and admin staff they reassured him and made him feel like he was family rather than a resident they had to look after, they are professional,

caring and genuinely love what they do. The home is beautiful and really does feel like you are at your own home. Any initial teething problems due to the home being recently opened were dealt with efficiently. My brother feels settled and safe there and has made so many new friends both with the residents and safe and he thoroughly loves being there. I can't thank Park View enough.

Reply from Park Manager at Park View Nursing Home

Thank you for your review. It is important to us that residents and their relatives have a positive experience and while we know that things can happen it is pleasing to know that your issues were resolved promptly.

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Park View Nursing Home

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