Park View Gloucester

Trier Way, Gloucester GL1 1AN
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9.8 97 Reviews
  • Park View Gloucester, Gloucester
Park View is a care home, passionate about providing a range of 24-hour care services for older people.

Set over four floors, the home offers residential, dementia, and palliative care. Respite and convalescence care is also available. Situated on the top floor of the home are 17 Close Care Plus Apartments, aimed at residents who are still quite independent but have the option of support if required.

All bedrooms have an en-suite wet room with shower facilities, equipped with WiFi, telephone points, and digital and satellite television. Residents are encouraged to bring belongings to personalise their rooms.

The home offers a range of facilities including a coffee shop, a hair salon and a library, cinema room, as well as various activities and events. Mealtimes are very important and residents can eat delicious, freshly prepared and nutritious food at Park View Gloucester.

Care Provided by Park View Gloucester

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 102 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that cares for residents with different stages of dementia. They have a separate unit for residents with verbally or physically aggressive behaviours.
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • Parkview Gloucester Ltd
  • Person in charge
  • Charlotte Potter (Registered Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (92)
    • Couples/Companion Rooms (5)
    • Single Rooms with ensuite Wet Room (92)
    • Couples/Companion Rooms with ensuite Wet Room (5)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2016
    • Last Refurbishment: 2024
    • Number of floors: 4

Funding & Fees Guide for Park View Gloucester

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,600 – £1,800
    • Self-Funded Residential Dementia Care £1,600 – £1,800
    • RESPITE Self-Funded Residential Care £1,600 – £1,800
    • RESPITE Self-Funded Residential Dementia Care £1,600 – £1,800
  • Please contact us for more information and for a Close Care apartment quote.
    Our rates are inclusive of all utilities, food, most activities, and care. Additional extras include things like hairdressing, seeing the chiropodist, newspaper delivery.


  • (these prices are only a guideline, please contact Park View Gloucester to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting
  • The home is happy to welcome as many visitors as possible and does not have set visiting times, though Reception support is available between 9am - 5pm Monday - Sunday.


  • Parking
  • Restricted numbers of parking spaces available on-site, or the multi-story car park at Gloucester Quays can be used.


Total of 97, showing 21-40
9.8

Park View Gloucester has a Review Score of 9.8 (9.833) out of 10, based on 31 reviews in the last 2 years. Over all time Park View Gloucester has 97 reviews.

Overall Experience

  • 84
  • 11
  • 1
  • 0
  • 1

Date Published

97
2
8
31
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Overall Experience  Overall Experience 5.0 out of 5

Mum is 97 years old and has Vascular Dementia and has been in Park View for 4 years.
She is very well looked after by the staff, she is always beautifully clean and tidy when I visit, having been given a bath every day (I believe). She is always well dressed in clean clothes, with no sign of poor hygiene.
Her bedroom and ensuite bathroom is also kept very clean.
All the staff are very polite and very helpful whenever I visit. It is clear that they like Mum.
I also get regular phone calls to update me on Mum's current condition and behaviour, updating me on how well she is eating and whether or not she needs to have a doctor's visit, arrange a haircut, optician visits etc. Communication is very good.

Reply from Pia Potter-Farrant, Operations Manager at Park View Gloucester

Thank you so much for your lovely review and we’re really pleased that you’re so happy with Mum’s care.


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Overall Experience  Overall Experience 5.0 out of 5

The staff always seem very helpful and accommodating of our needs and our residents' needs. From entertainment to small pleasantries to make us feel warm and welcome.
There is a calmness throughout the home with everyone going about their business in an unhurried fashion and with the skill to control
minor territorial hiccups between residents that due to different health challenges have lost some of the social skills they once had.

Reply from Pia Potter-Farrant, Operations Manager at Park View Gloucester

Thank you so much for your review. We are really pleased that you've had such a positive experience at Park View.


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Overall Experience  Overall Experience 5.0 out of 5

Park View is a lovely clean, light environment.
Everyone provides a high level of care for my family member.
The carers are kind, helpful and very easy to talk to. I know they’re busy people but they are always willing to answer my questions and keep me updated. My mum is very relaxed and happy to
be helped by the staff members she is in contact with.
The receptionists are polite and helpful.
Mum couldn’t be anywhere better than Park View.

Reply from Pia Potter-Farrant, Operations Manager at Park View Gloucester

Thats so heartening to hear, thank you so much for your kind words. They really mean a lot.


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Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Park View for nearly two years. From the very first day we arrived the service has been exceptional.
From the moment you walk into reception, you are greeted with a warm welcome from the lovely staff on the desk.
This follows through to the fabulous care Mum then gets from all of the
staff on floor one.
I cannot praise the managers and carers enough for the joy they bring to the residents.
They are always happy and make everyone feel valued and special.
The entertainment is so good, and when they have performers in they are top class.
The rooms and corridors are lovely and bright which along with the attentive staff makes it a really nice place to be.
Attention to detail from the cleaners, handymen and gardeners keep Park View highly maintained.
Mum was struggling living on her own, her mood and mobility had declined dramatically. Since being in Park View I now have my old mum back. She can walk again unaided and has her sparkle back. Thank you, Park View.

Reply from Pia Potter-Farrant, Operations Manager at Park View Gloucester

Thank you so much for your sparkling review. We are so happy you are pleased with the services we are providing and it's our absolute pleasure to care for and support Mum.


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Overall Experience  Overall Experience 5.0 out of 5

Excellent care provided by all staff.
Friendly and welcoming.
Bright and spacious homely living accommodation.
Plenty of activities arranged for residents.
There is always a friendly face to greet visitors.

Reply from Pia Potter-Farrant, Operations Manager at Park View Gloucester

Thank you so much for taking the time to write us such a lovely review, it really means a lot to hear you're pleased with everything.


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Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Park View for the last 6 months; during this time I have found all of the staff team to have been friendly and caring, both to the residents and visitors. They are respectful and kind.
Communication with me has been very good, with regular phone calls. I have always felt welcome
to visit Mum, anytime during the day.

Reply from Pia Potter-Farrant, Operations Manager at Park View Gloucester

Thank you so much for your review and for highlighting really important aspects of your experience with us. We're really pleased to hear you're happy with how everything is going.


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Overall Experience  Overall Experience 5.0 out of 5

We recently lost our Mum at 92 years old and were overwhelmed by the support given to Dad (who is 93) in Park View. He is now trying to get over losing his wife of 70 years with tremendous support from the staff at Park View. A heartfelt thanks to you all.

Reply from Pia Potter-Farrant, Operations Manager at Park View Gloucester

Thank you so much - it's been a pleasure and privilege to care and support both of your parents and can't thank you enough for taking the time to write such a lovely review.


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Overall Experience  Overall Experience 5.0 out of 5

Dad always seems happy, clean and well looked after. He often comments on how good the food is. The carers are always attentive and friendly and work hard to make sure all is well. They pull out all the stops for special occasions throughout the year.

Reply from Pia Potter-Farrant, Operations Manager at Park View Gloucester

Thank you - it really means a lot that you've taken the time to give us this feedback, and we truly appreciate it.


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Overall Experience  Overall Experience 5.0 out of 5

Very happy with Park View. Dad has settled well and is really happy. He always says on a visit, ''It's nice here. The staff are all nice, it's clean, the foods good, you couldn't ask for more, it's lovely''.
What more can I say? Except it takes a great strain off the family knowing Dad is happy, safe
and well looked after. Thank you Park View!

Reply from Pia Potter-Farrant, Operations Manager at Park View Gloucester

A wonderful review from both you and Dad, what could be better? Thank you so much!


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Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care provided. The home is clean, and residents seem happy. The care home provides several types of activities that not only simulate the residents' minds but also their bodies.
The food is excellent, the home is clean, and the staff is very welcoming.

Reply from Pia Potter-Farrant, Operations Manager at Park View Gloucester

Thank you so much for your review, it really means a lot to us.


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Overall Experience  Overall Experience 5.0 out of 5

Staff and facilities were very good. Mom had a great time there.
Very pleased, thank you all.

Reply from Pia Potter-Farrant, Operations Manager at Park View Gloucester

Thank you so much! It was truly a pleasure having Mum to stay and lovely for her to pop back and visit.
Wishing the family all best.


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Overall Experience  Overall Experience 5.0 out of 5

Could not fault anything with Park View Care Home, staff were wonderful, so was all the entertainment provided.
Rooms were lovely, having everything that was needed to make Mum's stay as comfortable as possible.
Would not hesitate in recommending Park View Care Home to anyone who is thinking of placing
their loved ones in a care home.

Reply from Pia Potter-Farrant, Operations Manager at Park View Gloucester

Thank you so much for your lovely review and recommendation - it's been our pleasure and privilege to know and support your wonderful Mum.


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Overall Experience  Overall Experience 5.0 out of 5

As a family, we are absolutely over the moon with Park View, Gloucester. It wasn't easy to take the decision for Mum to go into care but to see her happy, comfortable and so well looked after, we absolutely know we have made the right decision. More importantly, Mum knows she has made the right move,
she has a new lease of life and loves her new home. The staff are excellent, nothing is ever too much trouble, we always receive a very warm welcome from everyone and receive regular updates as to how she is doing. The facilities are superb, Mum is very well looked after. This move has transformed Mum's life and ours, knowing she is happy, safe and very well looked after. Thank you Park View!

Reply from Pia Potter-Farrant, Operations Manager at Park View Gloucester

Thank you so much for your review. We are so happy you're all happy and so pleased Mum settled so well. It's a privilege and a pleasure for us to know and support such a fabulous lady!


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Overall Experience  Overall Experience 5.0 out of 5

Very lovely, good size bedroom, plenty of space to walk around easily. High standard of cleanliness, food good with varying menus and choice available.
Only comment - drinking water wasn't readily available to residents unable to ask - need more encouragement to drink.

Reply from Pia Potter-Farrant, Operations Manager at Park View Gloucester

We thank you for giving us your feedback and we take your comments on board. Encouraging residents to drink enough is one of our top priorities and is key to good physical and mental well-being. We replenish each resident's personal water jug each morning and offer a variety of hot and cold drinks (and ice lollies if desired) in between meals throughout the day, and as often as needed or requested between those times.


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Overall Experience  Overall Experience 5.0 out of 5

The care and attention to both my husband, while with you, and myself at the home is wonderful.
Thank you all for treating someone with dementia with such care and dignity.

Reply from Pia Potter-Farrant, Operations Manager at Park View Gloucester

Thank you so much for your review. We are always so happy to welcome your husband to stay with us again, and we are so grateful to know you both.


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Overall Experience  Overall Experience 5.0 out of 5

All of your staff cared for and supported my brother throughout his period of respite with you with kindness and dignity. Nothing is ever too much and he always grows from strength to strength under your roof. Thank you.

Reply from Pia Potter-Farrant, Operations Manager at Park View Gloucester

Thank you so much - we are so grateful for your lovely feedback and to have had a positive impact on your brother.


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Overall Experience  Overall Experience 5.0 out of 5

"No one need fear getting old in this country if people can be cared for in places like Park View Care Home". This is what my mother had to say about her stay. Good food, kind and attentive staff. Beautiful rooms in an accessible location.

Reply from Pia Potter-Farrant, Operations Manager at Park View Gloucester

Your review brought a tear of happiness to our eyes! It is truly a pleasure and privilege to support your mother. Thank you so much for the glowing feedback.


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Overall Experience  Overall Experience 5.0 out of 5

I found my whole stay as pleasant as could be considering how far away from home I was - from the sea, friends and South Wales and also I was so sad because my husband had died in mid-March 2022 and I was grieving for him. However, I was also safe to be leaving behind such lovely and kind people, I
will remember them all forever.

Reply from Pia Potter-Farrant, Operations Manager at Park View Gloucester

It was a pleasure and a privilege to be part of your recovery. Wishing you all the best and thank you for your lovely review. We will also remember you forever.


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Overall Experience  Overall Experience 5.0 out of 5

So well looked after by lovely staff. The facilities are excellent too.

Reply from Pia Potter-Farrant, Operations Manager at Park View Gloucester

Thank you so much for the lovely review and being a delightful guest. We would love to welcome you back anytime


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Overall Experience  Overall Experience 4.0 out of 5

Very helpful friendly staff. Made mum feel at home and encouraged her to join in the activities. The food was very good too. Mum liked looking out over the park.

Reply from Pia Potter-Farrant, Operations Manager at Park View Gloucester

Thank you so much for your lovely review. We really enjoyed having her to stay and she is of course more than welcome back any time.


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Current Review Score: 9.8 (9.833)

Overview of Review Score

The Review Score of 9.8 (9.833) out of 10 for Park View Gloucester is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for Park View Gloucester is calculated as follows: ( (312 Excellents x 5) + (45 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 365 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Park View Gloucester is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 102 registered maximum number of service users is 20.4, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Jan 2019

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (9)

Charlotte

Charlotte Potter

Job Title: Registered Manager

Joined: 2015

Before working in care, my career spanned diverse industry sectors providing management, accounting, administrative and technical services. Now a registered manager with CQC for older people’s services, I first worked in care as commercial manager for Learning Disability Services some 13 years ago. I then found my passion and career ‘home’ when I took a role as care manager in a home for older people. Since then I have managed residential and nursing homes for older people living with and without dementia and love the different challenges that every day brings. I believe that supporting our staff is key to enabling our residents to live fulfilled and happy lives, and my passion is creating a home that becomes a community where families and friends are welcomed – a place people call ‘home’, that feels like ‘home’.


My Fondest Memory is of my father (not known for showing his emotions, and now sadly passed) greeting me at age 19 after some months away from home, by picking me up and swinging me around saying how he had missed me. It took me back to being a little girl when he used to swing me and my sisters around and we would wait in turn to be swung again.


Paul

Paul Markey

Job Title: Nominated Individual

Joined: 2016

I qualified as a Chartered Accountant in 1985 after which time I transferred to South Africa, where I spent a further three years in the profession.


In 1989, I decided to put the experience I had gained into practice, by joining the family business. Alongside my brother Tony, we set about successfully expanding the Markey Group into manufacturing, land development, student property and now health care.


We believe the success of Park View will be founded on the family values that we hold central to all our business. The three core strands to our values are, respecting each other, supporting one another and making a difference to individual’s lives, we hope that you and your families experience these values at Park View.


Pia

Pia Potter-Farrant

Job Title: Operations Manager

Joined: 2021

I am a customer-focussed Contract and Facilities Manager with a keen interest in the customer experience, either through designing physical environments and experiences, or by driving service and policy change to support a positive experience for all users.
I have experience in supporting the managements of a variety of different public-facing services, either directly through my own and admin support mechanisms, or via the facilities management function. Over time I have worked with a wide range of customers, staff, and stakeholders from all walks of life, all ages and abilities.
I am skilled negotiator and communicator; someone who is patient, compassionate, and takes time to understand people and their behaviours to determine requirements and approaches. I believe that maintaining positive internal and external relationships is key to a productive work environment, and that seeking out community and professional partnerships is essential to inform best practice and keep up to date, share resources and raise the profile of the business.


My Fondest Memory is of spending a week making flowers with paper plates and egg boxes and tissue paper so we could totally fill my grandmother’s (known as Dang) house full of flowers for her return from holiday on Mother’s day. Her face was a picture


Craig

Craig Sullivan

Job Title: Senior Team Lead

Joined: 2019

I started my professional carer working in the home improvement industry, working originally in admin the moving into a sales role and leading two sales teams. After personal circumstances I decided to change my carer path to which I became passionate about the development of my team to provide a high quality standard of individually tailored care for each person that I co-support.


I worked with people with learning difficulties and challenging behaviours for seven years, four as a senior team leader where I oversaw individual care on a 1:1 basis. I wanted to expand my knowledge on other sectors of care ranging from dementia to nursing. Since arriving at Parkview in July 2019 I have gained knowledge and support to allow me to progress with confidence to my current position.


My Fondest Memory was of my grandad. He was known as ‘Banky’ from where somebody couldn’t pronounce his name properly. We would always visit him on a Saturday at noon and he would always sit in his chair where he would watch grandstand or watching the horse racing on channel 4. He loved sitting in that chair watching sport drinking his tea.


Emily

Emily Hiam

Job Title: Head of Care

Joined: 2019

Hi my name is Emily hiam and I have worked at park view for a year and a half, I started working a care setting in 2016 in a small care home.


I then came to park view and felt like I fitted in straight away, I really enjoy being a part of the residents lives! And them a part of mine. I love working with my team and all the staff.


My Fondest Memory I have is of my great grand parents, and going to see them every Sunday playing games and picking apples from the apple tree.


Lisa

Lisa Jones

Job Title: Catering Manager

Joined: 2016

Trained at Cheltenham Catering College straight from leaving school in 1982. Worked in a variety of silver service restaurants and Hotels. I then progressed my career to contract catering working in the kitchen sections (Pastry, Mains etc). I was then offered a trainee Catering Manager position with the contract catering company and cooked for the executive dining rooms and workforce, as well as the staff restaurant.


Following this I went to a joint position as a Management couple for Beefeater Restaurants. A career move was made to Unilever foods as a Catering Manager for the next 18 years, catering for executive dining rooms, special functions and over one thousand employees to feed daily. I moved on from this to start my own business as a food hygiene trainer (still am) and although I enjoyed this , I soon missed the Cooking and serving. My passion for cookery helped me make the decision to come and work at Park View when it was offered.


I have worked at Park View for 4 years and have not looked back. I enjoy using my culinary skills to bring exciting new nutritional meals to our Residents.


My Fondest Memory Sitting at my Nan’s kitchen table waiting for her special Toffee Mallow Rice Krispy cakes, made with her own homemade toffee and marshmallows.


Lucy

Lucy Jukes

Job Title: Wellbeing Team Lead

Joined: 2019

I’m Lucy Wellbeing lead. For the last six years I have held two Wellbeing roles, previously working in Stroud. I moved into care from customer service roles after supporting a close friend as she died of cancer and I promised her I would get a job where I made a difference. I watched Park View being built and was delighted to get the position here. I absolutely love my job and feel it is a real priveledge to be working here at Parkview. My teacher always told me off for talking in class and said I wouldn’t get a job just by the ability to chat.. how wrong she was. I have a passion for making peoples day and making people smile.


I live locally in Tredworth with my two beautiful girls and my husband.


My Fondest Memory…


I only had my grandmother growing up as child. My mum’s parents had died before I was born and my dad’s dad died when I was too young to know him. I remember going to my grandmas house and sitting and chatting to her for hours. She always listened to me and I made her laugh. She always bought us bottles of coke but could never do the lid up properly I got very used to flat coke !


Tony

Tony Leccacorcvi

Job Title: Maintenance Manager

Joined: 2019

I left school and went straight into the army for 10 years and travelled the world which really opened my eyes. Since leaving the army I have learnt a number of trades but over the last 20 years have been working on buildings learning each different aspect. I enjoy the variety of working at Parkview because no two days are the same. I have 5 children and 11 grandchildren and lots of grey hair!


Fondest Memory, I remember going to my grandparents in the prefabs making dens with deckchairs in their flowery garden. I became known for eating the flowers.


Sharon

Sharon Powell

Job Title: Head Housekeeper

Joined: 2017

I have worked in Care for many years working in different care homes and the hospital. I have worked at Park View since 2016 and started as a carer before being promoted up to Senior Carer but then I made the decision to move over into Housekeeping for our Apartments because it gives me a different perspective of caring for the residents and it gives me a great sense of satisfaction to know all the residents on my floor have a beautiful and clean environment to live in.


Fondest memory – my Nan had her snuff in her pocket and always cooked the best roast dinner – she always used to tell me, “Don’t forget to spray your ha’penny”