Our fees are subject to an assessment
Parklands Lodge offers a warm welcome to all relatives visiting loved ones.
If advance notice is given, visitors are welcome to use the facilities. For example, friends and family may like to join loved ones in the spacious dining room for a meal, or even enjoy a light bite in one of the tea rooms.
In order to dedicate the time to provide an initial look around, the Lodge requests that viewings are organised in advance to ensure staff members are available.
Off road parking at Parklands Lodge, as well as street parking which is free of charge - so finding a space shouldn't be a problem!
Parklands Lodge has a Review Score of 9.4 (9.413) out of 10, based on 21 reviews in the last 2 years. Over all time Parklands Lodge has 103 reviews.
Review from Barbara U (Resident) published on 6 February 2025
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Overall Experience
5.0 out of 5
Reply from Sarah Lyon, Lodge Manager at Parklands Lodge
I would like to take this opportunity to personally thank you on behalf of myself and the staff team here at the lodge for your review it is a pleasure to read and see such positive feedback from you as you get to see and experience this first hand. I will as always endeavour to share this feedback with the staff team which will be welcomed with kindness, I hope that you continue to be happy residing with us here at the lodge and thank you once again.
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Review from H B (Respite Resident) published on 24 January 2025
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Overall Experience
5.0 out of 5
Reply from Sarah Lyon, Lodge Manager at Parklands Lodge
I would like to take this opportunity on behalf of the team here at Parklands Lodge and myself to sincerely thank you for your review of the lodge. I am so happy that your experience during the time you stayed with us was five-star. It was a pleasure and is always so uplifting to share these reviews with the team so thank you kindly from us all here at the lodge. We wish you all the very best with your journey going forward and we look forward to having you join us for our events and memorable days/evenings. Kind regards, Lodge Manager
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Review from E M (Resident) published on 24 January 2025
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Overall Experience
4.0 out of 5
Reply from Sarah Lyon, Lodge Manager at Parklands Lodge
Firstly, I would like to take this opportunity to thank you for your review of the lodge, the team and your overall experience, I am sorry to hear that there are certain departments/areas that you feel need to be improved but I truly welcome this feedback as it will enable us to improve these areas going forward in the hope we can offer a better experience to our residents. I am thankful for your review and would like to reassure you that we, as a team, will do our best to continue to develop and improve our standards and quality here at the Lodge. Kind regards, Lodge Manager
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Review from S R (Son of Resident) published on 5 December 2024
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Overall Experience
5.0 out of 5
Reply from Sarah Lyon, Lodge Manager at Parklands Lodge
I want to take this opportunity to thank you for your very positive feedback we appreciate your kind words which I will of course share with the team here at the lodge. It is an honour to care for your Mum and we are blessed to be a part of Mum's journey, we look forward to sharing lots of memorable moments in the future here at Parklands Lodge.
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Review from J W (Resident) assisted by family/friend published on 5 December 2024
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Overall Experience
4.0 out of 5
Reply from Sarah Lyon, Lodge Manager at Parklands Lodge
I would like to take this opportunity to thank you for trusting us to embark on this next leg of your journey with you, it is a pleasure to support you here at Parklands Lodge and both myself and the team will use this feedback to strive to make Parklands the very best it can be for you and all that make our lodge home from home.
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Review from Keith B (Respite Resident) published on 12 November 2024
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Overall Experience
5.0 out of 5
Reply from Sarah Lyon, Lodge Manager at Parklands Lodge
Thank you so much for your very positive review of your stay here with us at Parklands Lodge, I would like to take this opportunity to thank you personally and wish you all the best with your continued recovery following your knee surgery. It was an absolute pleasure to provide the help and support you needed whilst you resided with us at the lodge. I will indeed pass on your kind words to the staff team who as always will be grateful and will take pride in such positive feedback, once again thank you. Kind regards.
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Review from Hannah O (Resident) published on 2 October 2024
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Overall Experience
5.0 out of 5
Reply from Sarah Lyon, Lodge Manager at Parklands Lodge
Dear Hannah, I would firstly like to take this opportunity to thank you for your review of the lodge, it is lovely to know that you feel like your experience here not only of the lodge itself but of the staff team that support you daily is one of which you feel happy, content and safe. It is a pleasure to support you as it is all of our residents here at Parklands Lodge and we as a team we will continue to endeavour to make sure you have everything you need here to make this a home-from-home environment, your feedback will be shared with the team as always. Thank you.
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Review from J A (Daughter of Resident) published on 21 May 2024
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Overall Experience
4.0 out of 5
Reply from Sarah Lyon, Lodge Manager at Parklands Lodge
I would like to take this opportunity to thank you for your kind review of our service, we will use your valuable feedback to drive standards and continued improvements within the lodge in order to aid us provide the best possible service for our residents. Your feedback is always important to us and your opinions truly do matter in order for myself and the team here at the lodge to provide excellent standards of care daily.
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Review from Jenny D (Daughter of Resident) published on 20 May 2024
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5.0 out of 5
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Review from Paul D (Son of Resident) published on 17 May 2024
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Overall Experience
4.0 out of 5
Reply from Sarah Lyon, Lodge Manager at Parklands Lodge
I would like to take this opportunity to thank you for your feedback of the lodge, we will continue to use this to improve quality and standards here at Parklands and provide a warm homely environment for our residents and their loved ones. Your feedback is important to us and not only enables us to share these positive experiences with the staff team but boosts team morale and makes for a continued happy homely, safe environment.
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Review from L A (Daughter of Resident) published on 17 May 2024
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Sarah Lyon, Lodge Manager at Parklands Lodge
I would like to take this opportunity to thank you for your valuable feedback this is extremely important and will enable us to continue to improve quality here at the lodge. This also plays a huge part in recognising the care that is being provided by the staff team not only boosting moral but recognising the very difficult job they do daily with kindness and compassion.
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Review from Angela C (Daughter of Resident) published on 31 January 2024
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Sarah Lyon, Lodge Manager at Parklands Lodge
Firstly, I would like to say thank you for your very kind review of our Lodge; I will certainly make sure that I pass this over to the dedicated staff team that we have here at Parklands Lodge and anything that we can do further to improve the quality of service/care that we provide is very welcomed we are always happy to help and provide as much support as possible to both residents and their loved ones/friends.
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Review from Clare C (Private Carer of Resident) published on 16 January 2024
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Overall Experience
5.0 out of 5
Reply from Sarah Lyon, Lodge Manager at Parklands Lodge
I would like to take this opportunity to thank you for your review of Parklands Lodge Care Home. We take pride in maintaining a warm, welcoming, safe environment for all of our residents here at Parklands Lodge. Your kind words mean so much to myself and the team, and we will endeavour to continue to make living here as vibrant and fulfilling as possible for our residents; it is an honour to receive such positive feedback, and we are extremely proud of our team here at the Lodge.
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Review from R B (Relative of Resident) published on 16 January 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Sarah Lyon, Lodge Manager at Parklands Lodge
I would like to take this opportunity to thank you for your review and very kind words regarding Parklands Lodge, we pride ourselves on providing the highest possible standards of care for our residents and love nothing more than to encourage and promote well-being. The team here at the lodge are very proud of what we do and will continue to support every one of our residents to live their best lives in a safe and comfortable home where their choices and wishes are paramount.
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Review from J D (Daughter of Resident) published on 15 January 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Sarah Lyon, Lodge Manager at Parklands Lodge
On behalf of all here at Parklands Lodge, we would like to take this opportunity to thank you for your review. It is a pleasure to have such positive feedback, and if there is anything further that we can do to improve our service further, then please do not hesitate to speak with us here at the Lodge. It continues to be a pleasure caring for Mum, who has settled right in here at Parklands, and we will endeavour to enable Mum to live her best life here at the Lodge.
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Review from G P (Husband of Resident) published on 12 January 2024
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4.0 out of 5
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Review from Z R (Daughter of Resident) published on 8 January 2024
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Overall Experience
5.0 out of 5
Reply from Susan Derby, Business Development Manager (Support) at Parklands Lodge
Thank you so much for your lovely review and it is an absolute pleasure to have your mother with us at Parklands Lodge, she is a delight. I will pass your kind remarks on to our wonderful team.
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Review from C N (Granddaughter of Resident) published on 8 January 2024
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Overall Experience
5.0 out of 5
Reply from Susan Derby, Business Development Manager (Support) at Parklands Lodge
Thank you for your lovely review. It is our pleasure to take care of your granddad and so please he loves living here at Parklands Lodge. There is so much for him to join in and be part of. Thanks again, I will pass on your comments on to the team.
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Review from David S (Son of Resident) published on 10 October 2023
Submitted via Website •
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2.0 out of 5
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Review from Chris P (Daughter of Resident) published on 20 June 2023
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Overall Experience
5.0 out of 5
Reply from Sue Curran, Lodge Manager at Parklands Lodge
Thank you so much for your lovely review of Parklands Lodge. I truly believe when you walk through the front door, whether as a resident or family member, you are part of the Parklands Lodge family. It has been so lovely to see how well your mum has settled and her health has improved so much.
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The Review Score of 9.4 (9.413) out of 10 for Parklands Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.4 out of 5 from 21 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.413 for Parklands Lodge is calculated as follows: ( (137 Excellents x 5) + (82 Goods x 4) + (21 Satisfactorys x 3) + (7 Poors x 2) ) ÷ 247 Ratings = 4.413
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Parklands Lodge is based on 20 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 20 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 30 Apr 2021
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Job Title: Lodge Manager
Joined: 2023
From the very first moment I walked through the doors of Parklands Lodge I received a fabulous warm welcome not only from the staff team but residents alike. It became evident that everyone has a true passion, takes pride in all aspects of the care home, and truly cares about the residents and their families/loved ones.
It is imperative that all residents, their families and visitors receive a warm and friendly welcome when arriving at Parklands Lodge, this is something that I feel makes a true difference.
As a home, Parklands Lodge provides a range of services from residential care to specialised nursing and dementia care, which ensures that we can adapt to residents' ever-changing needs/requirements. We are passionate. and committed to working with you or your loved one to promote and encourage independence. We also aim to support you to live your life in colour giving you and your family peace of mind that we are here to provide support around the clock whenever you need it.
Here at Parklands Lodge, we understand how difficult it can be to move into a care home environment. The team are here to support you with the transition into your new home making it as seamless as possible. We are available to provide support, guidance and information not only to our residents here at Parklands but to their loved ones/family members throughout the journey. We are here to promote a positive, safe, and well-maintained environment where we view all of our residents and their families as an extension of our own.
Job Title: Lodge Sales Advisor
Joined: 2019
I have worked for Athena Healthcare Group for just over 5 years.
I started as a Concierge at Abbey Wood Lodge but recently joined the team of Lodge Sales Advisors based at our UK head office. I help families find the perfect forever home for their loved ones, liaising with Social Care and many local hospitals.
I enjoy my role very much, especially seeing new residents and their family becoming part of the Lodges extended family. Being a family that has a loved one with Dementia, I feel this helps me understand the pressure put on families when they suddenly have to consider the alternative to keeping their loved one at home.
