Parklands Lodge

80 Park Road, Southport PR9 9JL
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9.4 103 Reviews
  • Parklands Lodge, Southport
Located in the heart of Southport, Parklands Lodge is the ideal home setting with scenic surroundings and a welcoming team of care professionals. They provide a range of care services to those who are living with dementia including residential care, residential dementia care and dementia nursing care services.

With 70 bedrooms, Parklands Lodge provides a community setting where members can benefit from high-quality care, tailored to their individual needs. Parklands Lodge has been intelligently designed to improve residents’ quality of life, through mobility and experience.

The Lodge is equipped with high-quality furnishings & fittings throughout, as well as scenic views across Southport. Each bedroom comes with an adjustable profile bed, call bell system, flat-screen TV, telephone, wireless internet access and ensuite wet room. There's a range of facilities available including comfortable lounges, dining rooms, health & beauty salon and a kitchenette, so residents and visitors can make tea and coffee at any time!

Parklands Lodge understands the importance of a well-balanced and nutritious diet and therefore, a carefully selected team produces home-cooked meals onsite daily. The menu is crafted with care, incorporating resident’s preferences and cultural or dietary requirements. Guests can also join residents at mealtimes if there have been prior arrangements.

With their own in-house Lifestyle and Wellbeing team, there is never a dull moment. The team is dedicated to making their residents’ home a happy, vibrant and fun place to live! With many in-house activities take place in the communal lounges, there is always something fun going on around every corner.

Parklands Lodge appreciates each resident and their lifetime of experience.

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Care Provided by Parklands Lodge

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sarah Lyon (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (70)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (70)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2016
    • Last Refurbishment: 2016
    • Number of floors: 4

Funding & Fees Guide for Parklands Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,060
    • Self-Funded Residential Dementia Care from £1,220
    • Self-Funded Nursing Dementia Care from £1,510

  • Our fees are subject to an assessment
  • (these prices are only a guideline, please contact Parklands Lodge to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Parklands Lodge offers a warm welcome to all relatives visiting loved ones.


    If advance notice is given, visitors are welcome to use the facilities. For example, friends and family may like to join loved ones in the spacious dining room for a meal, or even enjoy a light bite in one of the tea rooms.


    In order to dedicate the time to provide an initial look around, the Lodge requests that viewings are organised in advance to ensure staff members are available.


  • Parking

  • Off road parking at Parklands Lodge, as well as street parking which is free of charge - so finding a space shouldn't be a problem!


Parklands Lodge Reviews (103)

Total of 103, showing 21-40
9.4

Parklands Lodge has a Review Score of 9.4 (9.413) out of 10, based on 21 reviews in the last 2 years. Over all time Parklands Lodge has 103 reviews.

Overall Experience

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  • 18
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Date Published

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Review from Joan B (Wife of Resident) published on 17 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Not quite the type of respite care I thought it would be. I really thought my husband would have more communication with other people. Like someone sitting talking to him but realised there wasn’t enough staff and know now that it was just not what I expected. One day I waited a while before I could
get anyone to admit me, also so distressing not being able to get anyone to answer the telephone when I phoned to ask how my husband was. The staff were very good when I did get to speak to them, couldn’t fault them.

Reply from Sue Curran, Lodge Manager at Parklands Lodge

Thank you so much for your review. It was lovely getting to meet you and your husband. I apologise for the delays that you experienced in accessing the Lodge, and your telephone calls. I will look into and try to improve these areas.


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Review from Sue S (Niece of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my uncle regularly at the home. The staff are very warm and welcoming, they are all helpful during my visit and communicate with my uncle in a kind and caring way.
My uncle appears settled in his environment and certainly enjoys his food.

Reply from Sue Curran, Lodge Manager at Parklands Lodge

Many thanks for such a lovely review of Parklands Lodge and the staff. We are so very lucky to have many caring and friendly staff working within all of our departments. I will pass on your kind words to our dedicated staff team.


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Review from Patrick H (Regular Volunteer) published on 17 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Re: Parklands Lodge, Southport
Having had the privilege of visiting the sick in care homes for many years, I have to say the management, reception area, kitchen staff and all the carers on the different floors at Parklands Lodge are outstanding.
Despite the many pressures the team are under, their
standards, attitude and professionalism never waivers and they are to be admired.

Reply from Sue Curran, Home Manager at Parklands Lodge

Many thanks for such a lovely review of Parklands Lodge and the staff. We are so very lucky to have many caring and friendly staff working within all of our departments. I will pass on your kind words to our dedicated staff team.


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Review from S D (Daughter of Resident) published on 19 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent support from all the staff and management for our mum. Always someone to talk to regarding any concerns. Thank you.

Reply from Roz Evenett, Lodge Manager at Parklands Lodge

Many thanks for your wonderful review of Parklands Lodge and kind comments regarding the staff and management. It is our pleasure to care for your loved one.


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Review from Marta D (Regular Volunteer) published on 12 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff.
Clean and safe environment.
A physiotherapist from Integrated Community. Reablement and Assessment Service.
Ver professional and friendly. Always professional ways of communicating.
I would highly recommend this place for any of my family.

Reply from Roz Evenett, Lodge Manager at Parklands Lodge

Many thanks for your wonderful review of Parklands Lodge.


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Review from Sheila M (Daughter of Resident) published on 30 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum enjoyed many happy years at Parklands Lodge. From the moment she arrived, she was made to feel welcome and a part of a community which gave us as a family a great deal of comfort. The range of activities on offer to her was outstanding and she had a fabulous time attending themed parties, outings
all over the area, meals out and garden parties. She absolutely loved it and was very happy. Throughout her time at Parklands Lodge she was well cared for and all the staff were caring and friendly, building up good relationships with her and us as a family who were also included in activities and outings if we wanted to attend. Her latter years of nursing care coincided with Covid-19 and although it was difficult to not be able to visit her the staff helped her with facetime and we were able to celebrate her 90th birthday in a limited, but meaningful way. There were a large number of staff who were a part of mum's care but I have to say a particular thanks to those who were with her throughout her stay.

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Review from Suzanne R (Resident) published on 26 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy here. The staff are lovely. I have a lovely room.

Reply from Fran Lally, Lodge Manager at Parklands Lodge

I am so pleased you are happy and content in your new home as we, all the team, see you as part of our happy Parklands family. Thank you for your review.


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Review from Cathryn H (Daughter of Resident) published on 13 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has now been in Parklands Lodge for 4 months. I have to say that her care in Bluebell has been excellent. She seems to have settled now and believes that she is in a hotel. She doesn't seem to have any complaints which is a minor miracle.


One small niggle is that some of her belongings seem to

have gone missing. As she was admitted directly from the hospital and during Covid restrictions, all her clothing, her handbag, glasses etc. were not labelled. By the time I was able to visit her room I discovered that several things were not there.


Overall I am happy as Mum's care is great.


Reply from Fran Lally, Lodge Manager at Parklands Lodge

I am sure it is reassuring to you that your mum is settled and happy and that she appears to compare her current home to a hotel which clearly indicates that she is happy with the quality of care she is receiving from all the team.


Whilst I remain understanding over the lost items, I can only reiterate that if those items were sent with your mum upon her discharge from the hospital they would have been in her room, or my staff would have been aware of them.


I understand it remains unclear if the hospital sent these items upon discharge and I can only apologise for any upset caused to you as I would not be happy about it either.


Thank you for your kind review that compliments my staff who will endeavour to keep you and your mum happy by providing consistent quality care.


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Review from K W (Daughter of Resident) published on 4 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad moved into Parklands Lodge after spending 8 weeks in hospital. From the very beginning, the manager has been the utmost support to me, and I am very grateful for that.
The staff, whether Nursing, Carers, or Receptionists are all a credit to Parklands Lodge. I can’t fault the care my dad is receiving
and I know he is being really well looked after. This gives me huge peace of mind as I don’t live in the UK. Nothing is ever too much trouble either whether I’m calling each day to see how dad is doing, to speak to him or to arrange visits when I travel over frequently to see dad.
I would highly recommend Parklands Lodge and I thank the team for everything you all do for my lovely dad.

Reply from Fran Lally, Lodge Manager at Parklands Lodge

It is refreshing to read how pleased you are with the care provided to your dad by all the team. Your dad is part of Parkland’s family, and he is a pleasure to care for. Thank you for your lovely review and especially the praise of all the staff who I know will appreciate your recognition of their dedication to providing your dad, and all our other residents, with a standard of care that we believe is second to none.


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Review from F T (Daughter-in-law of Resident) published on 10 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother-in-Law has been living at Parklands Lodge for two years. Although through some difficult times she has been very well cared for. Following a hospital stay, she had lost weight and was very frail. Parklands really helped to build her back to better health. It has been difficult during Covid
lockdowns but they have done all that they can to keep their residents safe. They are now getting back to normal and having more activities for the residents which they look forward to and enjoy.


The care home manager responds quickly to calls and emails as do the reception staff.
The food is excellent and the chef gets to know what each resident likes and caters for them.
The carers do a great job. I would not hesitate to recommend this care home.


Reply from Fran Lally, Lodge Manager at Parklands Lodge

It is fantastic when a family member notices a healthy change in their loved one. Parklands Lodge has a great chef who will cater for anyone’s choices of menu. Thank you for your kind comments and we are positive about making our residents' family members feel welcome, and with the Covid restrictions lifted we intend to make the most of it with planned events, especially during the good summer weather.


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Review from Sharon H (Great Great-Niece of Resident) published on 10 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A warm welcome on attending from the staff who were friendly and willing to assist. A nice place that was clean with things going on, just like a normal family home. It was pleasing to see staff who cared and even had the time to talk with us and other residents which reassured me that we had chosen
the right place which I have to admit was a real worry initially as there are so many to choose from and thankfully, we trusted a recommendation for Parkland’s which was the best thing we did. Thank you.

Reply from Fran Lally, Lodge Manager at Parklands Lodge

Thank you for your fine compliments of the staff, which will be passed on. I am pleased you feel confident in your decision to choose Parklands to care for your loved one. It is also nice to know that it was based on a recommendation which can only highlight our commitment as a team to provide consistent quality care.


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Review from Jane W (Goddaughter of Resident) published on 9 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I last visited my Godmother at Parklands in February 2022. The staff could not have been more helpful and the place was spotless. My Godmother regards Parklands as her home which shows just how much she values the care she receives. Many thanks to everyone at Parklands for all you do.

Reply from Fran Lally, Lodge Manager at Parklands Lodge

Parklands is your Godmother's home. We, the team try to create a family environment with a welcoming atmosphere to family and all visitors. We believe that going this extra mile enhances the quality of life for your loved one and we are pleased by your comments that will be passed on to the staff. Thank you.


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Review from Jean M (Daughter of Resident) published on 7 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in Parklands for a few weeks now but I am impressed with his care. Staff do their best to put me at ease and my dad has a good relationship with them.
It’s difficult not being able to see his room straight away as we had to move him from another home but I have been made to feel that
my Dad is happy in his new home which I am so pleased about. He looks well.

Reply from Fran Lally, Lodge Manager at Parklands Lodge

Thank you so much for your wonderful review. The team do everything from the heart and aim to give the highest quality, not only with providing excellent care but in taking pride in the cleanliness of our home, we are so glad to know that you are very happy with our service. We aim to please and ensure our residents are happy, safe and secure.


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Review from Philip S (Son of Resident) published on 4 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum, who is 93 and has dementia, moved to Parklands Lodge in early October 2021. We had done our research and viewed other care facilities. We were particularly impressed with Parklands Lodge due to the pleasant modern building, comfortable furnishings and lounge areas. We are now very satisfied
with how it has turned out. Mum is safe and happy. She is looked after by dedicated staff and nothing is too much trouble. The food is excellent and the rooms are homely and kept immaculately clean.
PPE and visiting is managed exceptionally well and I feel sure that as a visitor I am safe and that the staff and residents are equally safe.


Overall I would say without hesitation that Parklands Lodge is a really nice facility, managed very well and staffed with dedicated people who care. Looking forward to the spring and summer when everyone can take advantage of the lovely garden. I am very pleased that we made the decision to use Parklands Lodge. Thank you to all the staff and Management


Reply from Fran Lally, Lodge Manager at Parklands Lodge

Thank you for you review that clearly comes from the heart with your recognition of the dedication by all the team at Parklands. Parklands is pleased to have a modern building that can meet all our residents' needs without any compromise on safety with the added benefit of a lovely garden. We too are looking forward to the summer weather so all families can spend time in the sun with a planned garden party supported by our staff who I am sure will be as happy as I am with your fine compliments regarding the quality of care to your mum.


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Review from George H (Nephew of Resident) published on 4 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my uncle moved into Parklands for special care, I have nothing but praise for them. As he went in just as Covid started. Visits have been few and far between, but on each visit, he has looked very well and very happy. I was greatly impressed when we were able to have a look around before restrictions
set in. When phoning up staff are very helpful and pleasant, also very professional

Reply from Fran Lally, Lodge Manager at Parklands Lodge

Thank you for your kind words. It will be nice to give this feedback to the team and I will look forward to positive events this year now we are open to visits and providing more normality for residents and families.


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Review from Jerram N (Son of Resident) published on 4 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Parklands Lodge after some time in care with other providers, she seems to have settled in really well thanks to the support, help and assistance provided by the manager and her staff team. Not only has mum commented that the staff are really nice and pleasant with her but it’s also the
first time mum hasn’t complained about anything or anyone whilst receiving care which in itself is incredible. She is obviously receiving quality care and attention as this is evident with her appearance and how she is presented, her mood has improved, her anxieties have reduced and is much more settled in herself. Mum tells us that she now feels safe and is able to relax. As a family, we are really grateful for this, and I would like to say thank you to the manager and her team at Parklands Lodge for enabling mum to feel safe and helping in reducing her anxieties. Thank you.

Reply from Fran Lally, Lodge Manager at Parklands Lodge

It is pleasing to know that your mum has conveyed to you how safe, happy, and settled she feels after moving into our care and that you can see that happy change in her mood, appearance, and the reduction of her former anxieties. No finer compliments could be received by the Parklands team from you and on your mum’s behalf. And we thank you for placing your trust in the quality of our care.


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Review from Rachel N (Daughter of Resident) published on 28 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are full of praise for the manager and staff at Parklands Lodge. My elderly father was in need of end-of-life nursing care. The manager went beyond the call of duty to carry out an assessment and organise his move into the home while she was on leave. The welcome we got was first class. Staff were
extremely friendly, welcoming and cared for my father with love, respect and dignity. Safety of residents and staff is a high priority for the home so testing procedures and the use of PPE for visitors is strictly adhered to and well-managed. We were so grateful to be able to spend the last few days at my father’s bedside. Staff were so caring and thoughtful and we really appreciate the support and love we have received from everyone. The building is modern, spotlessly clean, bright and airy. My husband’s late father spent many happy months as a dementia resident four years ago. We would have no hesitation in recommending Parklands Lodge and the great team that they have. Thank you.

Reply from Fran Lally, Lodge Manager at Parklands Lodge

We reiterate our heartfelt condolences to you and your Father’s wider family. It is nice to know how much the care provided by the Team at Parklands is appreciated. Again, we thank you for your recognition of our dedication to respect and dignity, this is paramount in our care. The quality of End-of-life care is something that requires a passionate team which I am proud to say we have at Parklands. At some point we must all face this journey and my team, and I endeavour to make it as comfortable and as family orientated as possible for your loved one.
Thank you for the wonderful compliments to the staff and myself. I do share reviews in staff meetings, and they are gratefully received as the best thank you that a family can provide to all the Parklands Team. Finally, we wish you and your family a happy future as well as sharing between you the many fond memories you have of your Father.


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Review from Stephen W (Nephew of Resident) published on 23 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Uncle moved to Parklands Lodge in August this year, after about 6 weeks in hospital.
He has Alzheimer's and was declining quickly in hospital, but now he's moved to Parklands, he has got his appetite back, is able to walk around the garden and improved in every way. The staff are friendly and considerate
of my Uncle. It is easy to set up visits for family members. The manager was very helpful in enabling his transfer from hospital.
The care home have been very careful about Covid infection prevention, and we have to test ourselves, fill in a form and meet in a secure room, or in the lovely garden they have. Because of the regulations, I haven't been able to look around other parts of the home, so my review of some aspects is incomplete, but I am still generally impressed.

Reply from Fran Lally, Lodge Manager at Parklands Lodge

Thank you for your kind words. All our staff work as a team providing the best care for your loved one. I am pleased your Uncle has settled well and we are in agreement that he has improved significantly with the encouragement of our nursing and care team. We are proud of our vigilance regarding infection control, and it is nice to read your appreciation of the safety measures in place and it was lovely to hear you enjoyed a visit with your Uncle. It is nice to see Residents enjoying time with their families now that visiting restrictions have eased somewhat and rest assured, we will continue providing quality care to maintain your Uncle’s happiness.


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Review from K L (Daughter of Resident) published on 27 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During Covid, Parklands Lodge management and carers have looked after my mum impeccably. Although it has been upsetting as mum's daughter not to see mum for long or inside her environment, we understand the steps put in place to protect both of us. The manager has shown excellent skills in all aspects
of the home, she is very approachable too, she helps with our concerns and solves most problems we have.

Reply from Susan Derby, Business Development Manager at Parklands Lodge

Thank you for your lovely review. The whole team at Parklands have been a wonderful support through these difficult times. Our staff are especially chosen for their skills and compassion which has been so evident during lockdown. Rest assured, the care and kindness will stay in place. All of our residents are safe and secure. Thanks again and I will let the staff know.


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Review from S W (Daughter of Resident) published on 30 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experiences of Parklands Lodge, both pre and post lockdown, have been excellent. Dad has been a resident for almost 2 years, he was very poorly when he arrived but with great care from the staff, he has recovered and is enjoying life again. The food is good, the staff are amazing - all of them,
carers, nurses, activities, cleaners, kitchen staff and admin. Dad says he feels very safe and very well looked after which is very reassuring to hear in these difficult times.

Reply from Susan Derby, Business Development Manager at Parklands Lodge

We are so happy that you are pleased with your Father’s care and the progress this has made to his health and well being. The priority of Athena is that our residents are safe and secure, it is their home and they are treated with the dignity and respect we would expect for ourselves. All the team would like to thank you for your very kind words. Take care.


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Current Review Score: 9.4 (9.413)

Overview of Review Score

The Review Score of 9.4 (9.413) out of 10 for Parklands Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.413 for Parklands Lodge is calculated as follows: ( (137 Excellents x 5) + (82 Goods x 4) + (21 Satisfactorys x 3) + (7 Poors x 2) ) ÷ 247 Ratings = 4.413

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Parklands Lodge is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Apr 2021

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (5)

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Meet the Team (2)

Sarah

Sarah Lyon

Job Title: Lodge Manager

Joined: 2023

From the very first moment I walked through the doors of Parklands Lodge I received a fabulous warm welcome not only from the staff team but residents alike. It became evident that everyone has a true passion, takes pride in all aspects of the care home, and truly cares about the residents and their families/loved ones.


It is imperative that all residents, their families and visitors receive a warm and friendly welcome when arriving at Parklands Lodge, this is something that I feel makes a true difference.

As a home, Parklands Lodge provides a range of services from residential care to specialised nursing and dementia care, which ensures that we can adapt to residents' ever-changing needs/requirements. We are passionate. and committed to working with you or your loved one to promote and encourage independence. We also aim to support you to live your life in colour giving you and your family peace of mind that we are here to provide support around the clock whenever you need it.

Here at Parklands Lodge, we understand how difficult it can be to move into a care home environment. The team are here to support you with the transition into your new home making it as seamless as possible. We are available to provide support, guidance and information not only to our residents here at Parklands but to their loved ones/family members throughout the journey. We are here to promote a positive, safe, and well-maintained environment where we view all of our residents and their families as an extension of our own.


Jayne

Jayne Burns

Job Title: Lodge Sales Advisor

Joined: 2019

I have worked for Athena Healthcare Group for just over 5 years.


I started as a Concierge at Abbey Wood Lodge but recently joined the team of Lodge Sales Advisors based at our UK head office. I help families find the perfect forever home for their loved ones, liaising with Social Care and many local hospitals.


I enjoy my role very much, especially seeing new residents and their family becoming part of the Lodges extended family. Being a family that has a loved one with Dementia, I feel this helps me understand the pressure put on families when they suddenly have to consider the alternative to keeping their loved one at home.