Parklands Lodge

80 Park Road, Southport PR9 9JL
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9.4 103 Reviews
  • Parklands Lodge, Southport
Located in the heart of Southport, Parklands Lodge is the ideal home setting with scenic surroundings and a welcoming team of care professionals. They provide a range of care services to those who are living with dementia including residential care, residential dementia care and dementia nursing care services.

With 70 bedrooms, Parklands Lodge provides a community setting where members can benefit from high-quality care, tailored to their individual needs. Parklands Lodge has been intelligently designed to improve residents’ quality of life, through mobility and experience.

The Lodge is equipped with high-quality furnishings & fittings throughout, as well as scenic views across Southport. Each bedroom comes with an adjustable profile bed, call bell system, flat-screen TV, telephone, wireless internet access and ensuite wet room. There's a range of facilities available including comfortable lounges, dining rooms, health & beauty salon and a kitchenette, so residents and visitors can make tea and coffee at any time!

Parklands Lodge understands the importance of a well-balanced and nutritious diet and therefore, a carefully selected team produces home-cooked meals onsite daily. The menu is crafted with care, incorporating resident’s preferences and cultural or dietary requirements. Guests can also join residents at mealtimes if there have been prior arrangements.

With their own in-house Lifestyle and Wellbeing team, there is never a dull moment. The team is dedicated to making their residents’ home a happy, vibrant and fun place to live! With many in-house activities take place in the communal lounges, there is always something fun going on around every corner.

Parklands Lodge appreciates each resident and their lifetime of experience.

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Care Provided by Parklands Lodge

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sarah Lyon (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (70)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (70)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2016
    • Last Refurbishment: 2016
    • Number of floors: 4

Funding & Fees Guide for Parklands Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,060
    • Self-Funded Residential Dementia Care from £1,220
    • Self-Funded Nursing Dementia Care from £1,510

  • Our fees are subject to an assessment
  • (these prices are only a guideline, please contact Parklands Lodge to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Parklands Lodge offers a warm welcome to all relatives visiting loved ones.


    If advance notice is given, visitors are welcome to use the facilities. For example, friends and family may like to join loved ones in the spacious dining room for a meal, or even enjoy a light bite in one of the tea rooms.


    In order to dedicate the time to provide an initial look around, the Lodge requests that viewings are organised in advance to ensure staff members are available.


  • Parking

  • Off road parking at Parklands Lodge, as well as street parking which is free of charge - so finding a space shouldn't be a problem!


Parklands Lodge Reviews (103)

Total of 103, showing 61-80
9.4

Parklands Lodge has a Review Score of 9.4 (9.413) out of 10, based on 21 reviews in the last 2 years. Over all time Parklands Lodge has 103 reviews.

Overall Experience

  • 82
  • 18
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Date Published

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Review from Alison H (Daughter of Resident) published on 24 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Parklands Lodge has provided fantastic care to both our parents. Mum recently passed away and I can honestly say, I am so glad she was under the care of Parklands at the time. They are very, very caring and such lovely people. They have a difficult job, but they have always shown the utmost respect
to both my parents. Many of them attended my mums funeral and the care they are giving to my dad at this sad time is outstanding. Thank you all from the bottom of my heart for all the care you have given to my parents.

Reply from Benn Mott, Home Manager at Parklands Lodge

Thank you for your kind comments. The team have benefitted from the support of such a close, loving family.


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Review from Philip B (Son of Resident) published on 17 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was resident at Parklands from last April until January 2018 and the home came recommended. My father settled in well and became a little more mobile.
My father was an ex horticulturalist and the gardener dedicated part of the garden to him and grew flowers from his own home that we took
in.
Staff were always helpful and very caring, advising us of any issues and dealing with them promptly and effectively.
If we raised concerns about his health a nurse was always consulted and doctors where necessary.
The entertainment team organised daily activities in the home and several outings a week of which my father enjoyed many times.
The home is very clean and modern, the equipment is up to date and the food is good quality. Unfortunately, due to old age my father recently passed away and the professionalism of the staff, the respect and care given at this particularly difficult time was unfaltering. I thank the management and their team and would not hesitate to recommend them.

Reply from Benn Mott, Regaitered Manager at Parklands Lodge

Thank you for your kind comments and acknowedgement of the teams commitment to good care.


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Review from Kate F (Daughter of Resident) published on 17 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Different staff offering different levels of care. Communication between shifts is poor. Are the personal files available to be read by all staff before performing personal care etc.? Although resident laps it up, I would prefer to see less treating of residents as children, although it is meant kindly.
Offered choice whenever possible, eg. clothes, drinks, clocks in each room with day and date.

Reply from Benn Mott, Registered Manager at Parklands Lodge

Disappointing to read such comments when no contact has been made with the manager to discuss these concerns. This resident came in as respite to free up a hospital bed in preparation for the winter crisis. We are in the first month of support and building a therapeutic relationship with her, although she is due for discharge soon. The family have extended her stay twice and at no point expressed any concern about her care.


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Review from Valerie T (Wife of Resident) published on 3 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found the Manager very kind and helpful, especially during this very difficult time for me. The care staff on the first floor I cannot fault. They were all extremely kind, considerate and again very helpful, nothing was too much trouble, especially dealing with some of the more difficult residents.
I would also like to mention the receptionist. She was also very kind and helpful.

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Review from Tara S (Daughter of Resident) published on 31 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at Parklands for over 4 months and since then, my family are finally starting to sleep better at night. The care he receives is second to none, the staff treat the residents like family, the food is excellent and the manager is a breath of fresh air! It's so hard to make
the decision to have to put a family member in a nursing dementia home, but we now know he is in the best place for him and his needs.

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Review from Amanda C (Daughter of Resident) published on 20 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was so pleased we were able to place my Dad in Parklands. He has dementia and the last few years have been very hard, as soon as I came into Parklands I knew it was the place to be. The staff are so caring, they are always around and helping, they will answer any questions etc, as a family, we are
very happy with this home.

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Review from Roger B (Brother of Resident) published on 14 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy and satisfied with every aspect of Parklands Lodge care home. We find the nursing staff very efficient and the carers very attentive and patient. All requirements are dealt with promptly and activities are arranged quite frequently. Catering is prompt and of high standard. All in all, a very
happy and pleasant home.

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Review from J C (Resident) published on 5 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found the staff very pleasant and very helpful in every way.

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Review from C C (Son of Resident) published on 4 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been at Parklands Lodge for 6 months. She settled in after a short period. She speaks very favourably about the staff, noting their kindness and standard of care. Her room and communal areas are clean and well furnished and the garden is large and well kept,


There are plenty of activities.

Mum is less keen on the choice of food but is reluctant to ask for anything out of the ordinary.

Reply from Benn Mott, Home Manager at Parklands Lodge

Sorry to hear that the food is not enjoyed I shall ask the chef to have a conversation with her to see what would be preferable.


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Review from Jon H (Son-in-law of Resident) published on 14 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly welcome. Friendly and calm atmosphere for my father-in-law who took little time to settle in.
Helpful staff who in my opinion care for all residents well-being.

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Review from Jude M (Daughter of Resident) published on 11 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to the Parklands Team for all they do....nothing is too much trouble and there is always someone on hand to provide relevant help and support. The rapport between the team and the residents is great and I am very much made to feel like 'one of the Parklands family' when visiting. The general
approach is for everyone to join in and have as much fun as possible and I know Mum looks forward to the various activities that occur both 'on' and 'off site'. Well done everyone!

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Review from C H (Wife of Resident) published on 11 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has challenging behaviour due to dementia and needs EMI (Elderly Mentally Infirm) nursing care. All the staff and management deal with him in a caring and friendly manner in situations that can be difficult. We could not be looked after any better and I am confident that he is in good hands.

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Review from Sandra C (Niece of Resident) published on 19 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Chosen after much searching.
A little gem, so lucky to have found you.
Nothing is a problem.
Lovely to see Aunt and Uncle so happy and settled.
Cleanliness and care second to none.

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Review from J O (Niece of Resident) published on 19 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely tea party afternoon organised for my auntie and uncle's birthdays on 10th and 11th July.
Beautiful cup cakes, decorations and balloons and music.
A family get-together but including the residents.
Thoroughly enjoyed by all.
Very caring, welcoming staff.

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Review from B O (Great-Nephew of Resident) published on 19 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very bright and cheerful place.
A lively and happy atmosphere.
Looks very comfortable, clean and modern.

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Review from Pauline F (Relative of Resident) published on 19 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A first visit to see Aunty and Uncle who moved in a few days ago.
Staff really had gone to a lot of effort to put on birthday afternoon tea with cakes, drinks and music.

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Review from David F (Nephew of Resident) published on 19 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff all very welcoming and attentive.
When visiting for my aunt's birthday the events organiser had made a great effort to make it a very special occasion.

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Review from Catherine C (Friend of Resident) published on 10 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everywhere is clean and very welcoming.
Staff are very kind and helpful.
My friend is very well looked after, she is very happy there.

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Review from S M (Daughter-in-law of Resident) published on 27 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly, inclusive, clean, impressive altogether.

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Review from B M (Son of Resident) published on 27 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A war, and caring environment. The staff are very friendly, happy and willing to do whatever it takes to ensure comfort and safety of the residents.

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Current Review Score: 9.4 (9.413)

Overview of Review Score

The Review Score of 9.4 (9.413) out of 10 for Parklands Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.413 for Parklands Lodge is calculated as follows: ( (137 Excellents x 5) + (82 Goods x 4) + (21 Satisfactorys x 3) + (7 Poors x 2) ) ÷ 247 Ratings = 4.413

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Parklands Lodge is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Apr 2021

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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Meet the Team (2)

Sarah

Sarah Lyon

Job Title: Lodge Manager

Joined: 2023

From the very first moment I walked through the doors of Parklands Lodge I received a fabulous warm welcome not only from the staff team but residents alike. It became evident that everyone has a true passion, takes pride in all aspects of the care home, and truly cares about the residents and their families/loved ones.


It is imperative that all residents, their families and visitors receive a warm and friendly welcome when arriving at Parklands Lodge, this is something that I feel makes a true difference.

As a home, Parklands Lodge provides a range of services from residential care to specialised nursing and dementia care, which ensures that we can adapt to residents' ever-changing needs/requirements. We are passionate. and committed to working with you or your loved one to promote and encourage independence. We also aim to support you to live your life in colour giving you and your family peace of mind that we are here to provide support around the clock whenever you need it.

Here at Parklands Lodge, we understand how difficult it can be to move into a care home environment. The team are here to support you with the transition into your new home making it as seamless as possible. We are available to provide support, guidance and information not only to our residents here at Parklands but to their loved ones/family members throughout the journey. We are here to promote a positive, safe, and well-maintained environment where we view all of our residents and their families as an extension of our own.


Jayne

Jayne Burns

Job Title: Lodge Sales Advisor

Joined: 2019

I have worked for Athena Healthcare Group for just over 5 years.


I started as a Concierge at Abbey Wood Lodge but recently joined the team of Lodge Sales Advisors based at our UK head office. I help families find the perfect forever home for their loved ones, liaising with Social Care and many local hospitals.


I enjoy my role very much, especially seeing new residents and their family becoming part of the Lodges extended family. Being a family that has a loved one with Dementia, I feel this helps me understand the pressure put on families when they suddenly have to consider the alternative to keeping their loved one at home.