Parklands Lodge

80 Park Road, Southport PR9 9JL
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9.4 103 Reviews
  • Parklands Lodge, Southport
Located in the heart of Southport, Parklands Lodge is the ideal home setting with scenic surroundings and a welcoming team of care professionals. They provide a range of care services to those who are living with dementia including residential care, residential dementia care and dementia nursing care services.

With 70 bedrooms, Parklands Lodge provides a community setting where members can benefit from high-quality care, tailored to their individual needs. Parklands Lodge has been intelligently designed to improve residents’ quality of life, through mobility and experience.

The Lodge is equipped with high-quality furnishings & fittings throughout, as well as scenic views across Southport. Each bedroom comes with an adjustable profile bed, call bell system, flat-screen TV, telephone, wireless internet access and ensuite wet room. There's a range of facilities available including comfortable lounges, dining rooms, health & beauty salon and a kitchenette, so residents and visitors can make tea and coffee at any time!

Parklands Lodge understands the importance of a well-balanced and nutritious diet and therefore, a carefully selected team produces home-cooked meals onsite daily. The menu is crafted with care, incorporating resident’s preferences and cultural or dietary requirements. Guests can also join residents at mealtimes if there have been prior arrangements.

With their own in-house Lifestyle and Wellbeing team, there is never a dull moment. The team is dedicated to making their residents’ home a happy, vibrant and fun place to live! With many in-house activities take place in the communal lounges, there is always something fun going on around every corner.

Parklands Lodge appreciates each resident and their lifetime of experience.

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Care Provided by Parklands Lodge

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sarah Lyon (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (70)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (70)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2016
    • Last Refurbishment: 2016
    • Number of floors: 4

Funding & Fees Guide for Parklands Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,060
    • Self-Funded Residential Dementia Care from £1,220
    • Self-Funded Nursing Dementia Care from £1,510

  • Our fees are subject to an assessment
  • (these prices are only a guideline, please contact Parklands Lodge to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Parklands Lodge offers a warm welcome to all relatives visiting loved ones.


    If advance notice is given, visitors are welcome to use the facilities. For example, friends and family may like to join loved ones in the spacious dining room for a meal, or even enjoy a light bite in one of the tea rooms.


    In order to dedicate the time to provide an initial look around, the Lodge requests that viewings are organised in advance to ensure staff members are available.


  • Parking

  • Off road parking at Parklands Lodge, as well as street parking which is free of charge - so finding a space shouldn't be a problem!


Parklands Lodge Reviews (103)

Total of 103, showing 81-100
9.4

Parklands Lodge has a Review Score of 9.4 (9.413) out of 10, based on 21 reviews in the last 2 years. Over all time Parklands Lodge has 103 reviews.

Overall Experience

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  • 18
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Review from E T (Friend of Resident) published on 18 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend was transferred to Parklands Lodge after being hospitalised after a fall. She was ill and had a chest infection and showed no indication to leave her bed. Since going to Parklands, I have been so impressed by the care and encouragement to attain more mobility. This has made a difference to
her general outlook and interest in her surroundings. She is very content with her treatment.

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Review from M C (Daughter of Resident) published on 11 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good level of care, carried with dignity and patience towards my mum. Plenty of activities to keep her stimulated.

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Review from R E (Daughter of Resident) published on 11 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother came into Parklands three months ago with dementia. The care that she has been given has been outstanding. The staff really care for her and show an interest in her beyond the dementia. As I sit with my mother and watch the staff interacting with the residents, I see how much they treat each
one with such love and dignity - even in the difficult situations that dementia can present.


The friendliness and helpfulness of all the staff is apparent as soon as you enter the home, there is always a friendly greeting from everyone you meet. So thank you all!


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Review from H D (Daughter of Resident) published on 14 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Kind and caring staff, from manager to carer. Always have my mums best interests in mind.
Amazing mix of humour, patience and sensitive care, combined with a keenness to know and better understand their residents.

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Review from Christina M (Resident) published on 1 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely wonderful.

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Review from Janet B (Daughter of Resident) published on 27 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at Parklands Lodge, on 3 occasions between October 2016 and January 2017 he has come for respite care. He has advanced Alzheimer's disease and the care he has been given has been absolutely FIRST CLASS. His physical and psychological needs are always considered 100%. He
is allowed to be an individual and his individual needs are always met. The staff and management are approachable and supportive and always go out of their way to help. As a trained nurse myself, I would have no hesitation in recommending Parklands Lodge. The other residents seem happy too.

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Review from Pauline D (Daughter of Resident) published on 13 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been very well looked after, he really loves his time here. The staff are very nice and caring. Parklands Lodge is clean, bright and friendly. A very cheerful, happy and welcoming place.

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Review from Elizabeth F (Daughter of Resident) published on 13 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been looked after wonderfully at Parklands Lodge. The staff have really made him feel at home and he has settled in really well. Dad is 97 years old and had a number of falls and lost his confidence. The staff and physio have really worked hard to get him back on his feet again and build
his confidence! We are so glad we chose Parklands Lodge!

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Review from Susan H (Niece of Resident) published on 2 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First class all round. If you want peace of mind for wonderful care for a loved one, this is the place, look no further.
The staff are, without exception, excellent. The atmosphere is friendly and homely, you really could not ask for more.
10/10

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Review from EE (Daughter of Resident) published on 19 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Parklands Lodge has a wonderfully warm and welcoming atmosphere. All the staff are caring and friendly. The food is excellent and there are many activities for the residents. Mum and Dad, with their very different needs, are safe and well looked after which is a relief to me after our experience with
three other care homes in the vicinity.

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Review from W E (Friend of Resident) published on 13 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has really come back to strength since moving here.

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Review from William H (Son of Resident) published on 12 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We chose Parklands for our 99-year-old mother as it was a modern establishment, clean, light and airy, with well turned out and ample carers to look after her. The management and staff take great care to ensure the residents are well looked after and made to feel at home as much as possible.

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Review from A B (Wife of Resident) published on 10 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and his team have been very supportive and helpful during what has been a very difficult time for me. I cannot thank them enough. I would have no hesitation in recommending Parklands.

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Review from Susan C (Mother of Resident) published on 10 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted to Parklands and on every visit, the staff are welcoming and alway happy to discuss any progress and information I require. The home provides excellent care and good communication between staff as they all know the history of the day. I was very impressed by employing staff that
exclusively provide in-house activities on a daily basis and also try to build a portfolio on each resident to enhance their interest. I am confident in all aspects.

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Review from Angela A (Private Carer of Resident) published on 4 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

She has only been in for a few days, but the attention to care is excellent.

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Review from Heather C (Friend of Resident) published on 19 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a gorgeous home, a loving caring environment, with genuinely caring staff who are always there to attend our friends every need. Nothing is too much trouble at any time. Giving support and encouragement, and having the patience to sit and talk at any time. A lovely modern home, which is a spacious,
airy and very user-friendly. Extremely clean and hygienic atmosphere. Residents encouraged to socialise and enjoy the facilities that Parklands provides. I would certainly recommend this fantastic home for any need that is required.

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Review from Mrs Deb P K (Niece of Resident) published on 19 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very moment my Aunt arrived at Parklands Lodge to the present time, the care has been 110%! From all the staff, it really is a superb place and I wouldn't hesitate to recommend it to anyone needing its services!

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Review from Rodney E (Brother of Resident) published on 15 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Parklands Lodge is a smart and well-presented facility, but what is offered goes much deeper than that. I noticed just how much time and thought the staff spent caring, not only for my brother but also ourselves - his family and many friends. Nothing was too much trouble and it came across they were
doing what they did because they wanted to rather than having to. The Manager and this team provided my brother with every possible comfort during his last few days before quietly passing away.

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Review from Betsy A (Daughter of Resident) published on 26 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a pleasure to visit my Mother here. The home has good modern facilities and spacious communal areas. The family kitchen is useful to prepare drinks and snacks. I wanted a nursing home with EMI expertise. The senior staff are very knowledgeable and always available to advise and reassure. Staff
are well trained, patient and kind to residents. The food is all home-made, well presented and delicious. The chef goes out of his way to provide meals that my mother has asked for. There is always a bright, happy and positive atmosphere. It is such a relief to have found this lovely place.

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Review from Valerie S (Wife of Resident) published on 26 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very impressed the first time we went to make enquiries. We were warmly welcomed by the manager who showed us around and introduced us to the other members of staff. On booking a 2-night stay for my husband, who has Parkinson's Disease and dementia, this respite care proved successful. Good
facilities and friendly staff. Will certainly use these services again.

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Current Review Score: 9.4 (9.413)

Overview of Review Score

The Review Score of 9.4 (9.413) out of 10 for Parklands Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.413 for Parklands Lodge is calculated as follows: ( (137 Excellents x 5) + (82 Goods x 4) + (21 Satisfactorys x 3) + (7 Poors x 2) ) ÷ 247 Ratings = 4.413

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Parklands Lodge is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Apr 2021

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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Meet the Team (2)

Sarah

Sarah Lyon

Job Title: Lodge Manager

Joined: 2023

From the very first moment I walked through the doors of Parklands Lodge I received a fabulous warm welcome not only from the staff team but residents alike. It became evident that everyone has a true passion, takes pride in all aspects of the care home, and truly cares about the residents and their families/loved ones.


It is imperative that all residents, their families and visitors receive a warm and friendly welcome when arriving at Parklands Lodge, this is something that I feel makes a true difference.

As a home, Parklands Lodge provides a range of services from residential care to specialised nursing and dementia care, which ensures that we can adapt to residents' ever-changing needs/requirements. We are passionate. and committed to working with you or your loved one to promote and encourage independence. We also aim to support you to live your life in colour giving you and your family peace of mind that we are here to provide support around the clock whenever you need it.

Here at Parklands Lodge, we understand how difficult it can be to move into a care home environment. The team are here to support you with the transition into your new home making it as seamless as possible. We are available to provide support, guidance and information not only to our residents here at Parklands but to their loved ones/family members throughout the journey. We are here to promote a positive, safe, and well-maintained environment where we view all of our residents and their families as an extension of our own.


Jayne

Jayne Burns

Job Title: Lodge Sales Advisor

Joined: 2019

I have worked for Athena Healthcare Group for just over 5 years.


I started as a Concierge at Abbey Wood Lodge but recently joined the team of Lodge Sales Advisors based at our UK head office. I help families find the perfect forever home for their loved ones, liaising with Social Care and many local hospitals.


I enjoy my role very much, especially seeing new residents and their family becoming part of the Lodges extended family. Being a family that has a loved one with Dementia, I feel this helps me understand the pressure put on families when they suddenly have to consider the alternative to keeping their loved one at home.