Parsons Grange

Westall Street, Shinfield, Reading RG2 9AU
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9.9 63 Reviews
  • Parsons Grange, Reading
The skilled team at Parsons Grange, a purpose-built care home in Shinfield, provides high-quality residential, nursing and dementia care that is tailored to individuals' needs and wishes.

The luxurious home features a café, bar, hair and beauty salon and a cinema, as well as lounges and activity rooms for residents to enjoy whenever they wish. To ensure residents live life to the full, a lifestyle team is on hand to organise activities, entertainment and events.

Parsons Grange uses the latest in dementia-friendly design, including a dedicated dementia suite with lighting, signage and colour schemes to support residents to move around the home safely. Each en-suite bedroom is beautifully furnished, with a 24-hour nurse call system.

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Care Provided by Parsons Grange

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 68 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Palliative Care

Good to Know

  • Person in charge
  • Rozina Ali (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (68)
    • Single Rooms with ensuite Wet Room (68)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020

Funding & Fees Guide for Parsons Grange

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,881
    • Self-Funded Residential Dementia Care from £1,971
    • Self-Funded Nursing Care from £2,121
    • Self-Funded Nursing Dementia Care from £2,211
    • RESPITE Self-Funded Residential Care from £2,091
    • RESPITE Self-Funded Residential Dementia Care from £2,181
    • RESPITE Self-Funded Nursing Care from £2,331
    • RESPITE Self-Funded Nursing Dementia Care from £2,421

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
    for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Parsons Grange to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Residents Internet Access
  • Television point in own room

Parsons Grange Reviews (63)

Total of 63, showing 21-40
9.9

Parsons Grange has a Review Score of 9.9 (9.875) out of 10, based on 45 reviews in the last 2 years. Over all time Parsons Grange has 63 reviews.

Overall Experience

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Review from Neil O (Son of Resident) published on 5 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Welcomed upon arrival.
Shown up to first-floor facility. Met with our mother after her lunch. We were helped to escort her to the front lobby/cafe area.
Staff were attentive and would check in and made us feel welcomed including feeding us a late lunch.
Enjoyed the afternoon 'High Tea' event including
a piano player who impressed our mother to no end.
The overall impression is that we can rely on the care home to provide exactly what our mother requires - a safe friendly and happy place.

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Review from G C (Daughter of Resident) published on 5 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are really pleased with the service Mum receives at Parsons Grange. Mum has settled in very well and the friendly staff have really helped her feel at home so the move went smoothly. They are always willing to listen to any suggestions I have too which is helpful.

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Review from K V (Daughter-in-law of Resident) published on 4 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From our first query with PG through to moving in, we have only ever experienced professionalism, kindness, flexibility and compassion from all staff.
We were very worried about how my mother-in-law would cope with this huge change in her life and it went so much more smoothly than we could have hoped
for. That's not to say there were no bumps in the road, as that is inevitable, but communication was always open and honest and staff went above and beyond to settle her in. Nearly 6 months on, she is happy, safe and recognises that Parsons Grange is the best place for her.
It was important to the family that we were able to visit whenever we wanted and there is always a smile, coffee and cake whenever we turn up, sometimes even wine!

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Review from Elaine J (Daughter of Resident) published on 28 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I first visited Parsons Grange with my mum in February, with a view to finding a lovely home that would be able to care for her while we are away in the summer. The super Customer Relations Manager showed us the excellent facilities, more akin to a hotel, and reassured my mum by answering any questions
and concerns she had. I therefore had no hesitation in contacting PG when my mum needed unplanned respite due to a deterioration in her health. My mum had a short stay with PG and the staff team were warm, welcoming and responded to her needs in order to help her settle in. Family members and friends visited at various times of the day and we always found all staff, including Management, Team Leaders, Carers, Catering, Housekeeping and Maintenance, friendly, caring and professional. I have no hesitation in recommending Parsons Grange.

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Review from Philip M (Partner of Resident) published on 21 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner settled down and was happy and secure. Staff professional, competent, caring, kind, friendly. Visiting was always a pleasure. Staff exchanged greetings and smiled. Pleased to see one. Staff sensitive and comforting when my partner passed away. Altogether an excellent Care Home.

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Review from G P (Daughter of Resident) published on 21 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I walked through the door I knew that Parsons Grange was the right place for my m. There are many criteria when searching for somewhere for your loved one to be cared for and all the boxes were ticked at Parsons Grange. My first impression was that it was a place where the staff really
cared about everyone entrusted to their care and went the extra mile whenever any of the residents needed extra support required with. My Mother spent her last 15 months at Parsons Grange and my first impression was confirmed daily - couldn’t have asked for anything more. Every stage of her condition was dealt with in an appropriate and compassionate way - Mum was happy to be there.
Additionally, it wasn’t just the way that my Mum was cared for. It was also about how relatives were welcomed, and involved in the community, events and activities. The compassion shown to us throughout such difficult times was over and above what we could ever expected and still continues after she passed.
Thank you.

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Review from D W (Daughter of Resident) published on 18 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went to Parsons Grange from rehabilitation in Dec 2022 and stayed until Feb 2024. All staff were welcoming, kind and considerate. The first time I met the customer relations manager, I knew that Mum would settle well, and she did everything to make sure Mum was looked after well. Any queries were
dealt with quickly and we had no concerns. We have been blessed for her to be in such a lovely place as a long respite/resident. Mum got on well with all the staff and as a family, we felt that all the staff were genuine and really enjoyed having my mum as a resident. Mum enjoyed some of the social events such as musical movements and bingo. As well as treating Mum well, as a family we also welcomed in to join in all activities, mealtimes and social events. Mum was able to have lots of visitors and all were made welcome. When Mum left to return to her home, the staff and residents were genuinely sad to see her go and I know that they will miss her, just as she misses them.

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Review from Tracey K (Daughter of Resident) published on 17 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad came to Parsons Grange on 20th December, initially for respite over the Christmas period. Within a matter of days, he made it clear he was not only really happy and content there but he didn’t want to go back to his previous home, an apartment that was warden-assisted. Two members of staff in particular
and the rest of the amazing care team welcomed Dad with open arms. He’s settled in so well and he’s no longer the lonely, bored gentleman he was. There’s always an activity to join in with, a friendly face to chat with (staff, residents, and their families), or some quiet time in his room or one of the lounges. He enjoys the fabulous varied and delicious dining experience and the little trips out on the minibus. My sister and I honestly can’t thank the team enough. They treat Dad with such care and respect and it’s given us such peace of mind knowing he’s in such safe hands. A huge thanks to all the wonderful staff at Parsons Grange!

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Review from Wendy M (Daughter of Resident) published on 17 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister and I started looking at care homes for our dad in March 2023 as we knew we needed to plan ahead with Dad having dementia. When we walked into Parsons Grange, after meeting the manager and her amazing team, and seeing the facilities, we knew immediately that this was the right care home for
Dad. So when the time came in December 2023, we took Dad to see Parsons Grange. He instantly liked it and while walking around the manager informed my sister and I that a room had become available. She suggested we bring Dad in for some respite over Xmas and New Year to see if he liked it, as it's a great time with so many activities going on for him to get a good feel for the home. He moved in just before Xmas, he settled in very quickly and within a week he asked if he could stay there for good and not go back to his flat where he lived alone. Dad absolutely loves it at Parsons Grange, we've seen a huge difference, he's no longer lonely, he's smiling, happy and joins in with all the activities.

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Review from Steve C (Son of Resident) published on 12 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Parsons Grange for over a year, all staff are helpful and friendly both to my Mum and all the family.
There are regular outings, BBQ events, animals visiting, singers and entertainment, all of which help with my mum's condition and make her happy.
The home has a family feel and very
welcoming. We would recommend Parsons Grange, Care Home.

Reply from Claire Usher, Reviews Team at Parsons Grange

Thank you very much for taking the time to leave us feedback about your experience. At Parsons Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience is a positive one for both you and mum. It is a privilege to have Mum stay with us at Parsons Grange and we look forward to continuing to provide entertainment and a lifestyle programme that Mum very much enjoys.


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Review from Anne S (Niece of Resident) published on 18 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When looking for a care home for our aunt, my brother and I weren’t sure what to expect, never having had to go down this road before and with all the horror stories we’d heard. But as soon as we walked into Parsons Grange and were welcomed by the receptionist we knew it was going to be a good experience,
just by the feel of the place and the calmness around. All the staff were so caring and friendly, all with a smile and such genuine kindness. They were like a family and our aunt soon felt part of it. It was great that there were such varied activities, including creative sessions and trips out. Our aunt is very sociable and likes to enjoy and contribute as much as she can. For the few months our aunt stayed at Parsons we knew she was being well looked after, which gave us peace of mind knowing she was in the right place.

Reply from Reviews Team, Reviews Team at Parsons Grange

Thank you for taking the time to leave such a lovely positive review, our whole team here at Parsons Grange takes huge pride in setting exceptionally high standards of care, cleanliness, and person-centered activities. We are so pleased that your Aunt's experience was positive. It was wonderful seeing you all on your recent visit everyone was so happy to see you all. We look forward to you visiting again.


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Review from Mike S (Nephew of Resident) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Parsons Grange is the first care home I had visited, and immediately, walking through the door, I was impressed. The feel is more of a modern health club than a care home. But image and looks are nothing without care and compassion, and I cannot imagine anywhere surpassing these core values that are
shown at PG. All the staff are there because they care, not because it is a job. The family atmosphere created, and the way the residents are integrated into the ‘family’ of Parsons Grange could not be improved. I would have no hesitation in recommending Parsons Grange as a ‘home,’ in the truest sense of the word, where a loved one would be safe, secure, and above all loved as a valued member of the Parsons Grange community.

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Review from G P (Friend of Resident) published on 6 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Today I visited a family friend for the first time who recently moved into this care home. I was most impressed with the facilities and cleanliness of the home. The staff were all extremely friendly and helpful. The opportunity to have coffee and delicious homemade cakes in your cafe was a real plus.

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Review from Steve N (Son of Resident) published on 29 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dad received the most wonderful care at Parsons Grange and we will forever be indebted to every one of the amazing team who looked after him with such kindness, compassion and expertise. From the moment we met the Customer Relationship Manager and saw the quality of people and care first-hand, we
knew that it was the perfect home for him to live out his final time with terminal cancer. Across the excellent management team and all the exceptional carers, cleaners and chefs, everyone shares the highest professional standards with huge amounts of empathy and understanding. Our visits were always a positive experience as we were able to spend truly quality time with him in his lovely room and make the most of the excellent facilities, social spaces and gardens. We are so grateful to everyone who gave Dad such special care and kindness and would highly recommend Parsons Grange to anyone looking for the best possible home for their loved one.

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Review from Keith R (Son of Resident) published on 21 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came to Parsons Grange in July 2022 as she could no longer care for herself at home with her lack of mobility and advancing dementia. From the first contact with the customer relations manager, who was extremely caring, understanding and helpful at a very difficult time, we felt confident and at
ease that Mum would receive the best care for her needs. Mum settled in quickly and enjoyed the activities and attention she received from the lifestyle team, who go above and beyond to ensure that everybody can join in regardless of ability. The carers were very patient with Mum, caring and nothing was too much trouble. The nursing team were exceptional, especially after a second stroke left Mum with loss of sight. They were there for her every need and also supported us through a very difficult time. The catering staff and housekeeping are amazing, any special requests were dealt with promptly. We cannot thank you all enough for the support you gave Mum and us and we will miss you.

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Review from Sam E (Daughter of Resident) published on 9 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to Parson's Grange on December 2022 following increasingly bad health and a stroke that took her remaining independence and mobility away. The customer relations manager was exceptionally helpful and kind from the onset and throughout my mother's time there. All the staff there, from
the nurses and carers to those serving or preparing food, the social events team or those in reception, made my mother and us feel very welcome. But more than that they genuinely engaged with her, providing real care, compassion and warmth, with a great deal of laughter. The nursing care went above and beyond. She was exceptionally happy there and very fond of those who looked after her, or just popped in to say hello. The communication is very good, with regular calls and updates, and the ability to discuss anything at any time. I cannot thank the staff enough for everything. My sister and I shall miss you!

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Review from Anne S (Friend of Resident) published on 5 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been involved with looking after a friend of the family for many years. Recently the decision was made for him to become a resident in a nursing care home as he had dementia and could not look after himself. We chose Parsons Grange after comprehensively looking at about 15 other homes. Parsons
Grange has been kind, sensitive, compassionate and professional in dealing with this person. He is happy and feels secure. Calling the staff his friends. I am delighted with the service. Parsons Grange has worked very hard with him and he is very happy. All anyone wants.

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Review from D R (Son of Resident) published on 27 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was with you in February following the passing of my mother. Unfortunately he was only able to spend a few weeks at Parsons before he passed.
In his short time with you he was very comfortable, the staff were extremely caring and especially our thanks go to one member of staff in particular
who looked after Dad daily and another member of staff with whom we dealt with. We were told that Dad had made quite an impression with the staff as he enjoyed a joke and they said he was a joy as he was quite the gent. They appeared genuinely upset about his passing. My wife and I and the grandchildren send our appreciation to all the staff for their attention that was given to Dad.
Obviously we wished for longer time with him but sadly COVID took him, the time he had with you at the home was comfortable and he was well looked after.
Thank you

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Review from S S (Granddaughter of Resident) published on 27 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The customer relations manager and the wonderful staff at Parsons Grange went above and beyond to make my grandmother feel welcome and comfortable during her respite stay. Communication was excellent and she thoroughly enjoyed her time there. What could have been a very worrying time for us was made
very easy and we can’t thank you enough.

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Review from Bridget J (Daughter of Resident) published on 22 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Parsons Grange in May 2022. She had broken both hips and had Vascular dementia. We were really pleased that we had chosen this care home as the staff were all fantastic! The care team were very kind to Mum, and her care was excellent. The management team were hugely supportive and welcoming
to both Mum and the family. I was consulted on any changes or developments. The food was specially prepared for Mum, and the team managed to stop her from losing weight and even gain a little. They also worked really hard to get the sores she was admitted with to heal and to prevent her from getting any more.
Mum's room and the whole environment were lovely, and residents were encouraged to participate in activities. I can't thank the team enough for all their efforts with her right up to the end and the help and support provided to us.

Reply from Kaylie Jennings, Reviews Team at Parsons Grange

Thank you very much for taking the time to leave us feedback about your experience.
At Parsons Grange, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Many thanks, Parsons Grange team.


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Current Review Score: 9.9 (9.875)

Overview of Review Score

The Review Score of 9.9 (9.875) out of 10 for Parsons Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 45 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 45 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.875 for Parsons Grange is calculated as follows: ( (469 Excellents x 5) + (56 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 530 Ratings = 4.875

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Parsons Grange is based on 45 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 45 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (87)

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Meet the Team (1)

Rozina

Rozina Ali

Job Title: Home Manager

Joined: 2022

I have over twenty years of experience working in older people’s care. My passion is caring for and supporting older people to be as independent as possible. I believe in involving residents in all decision-making so they can live each day in the way they wish.


My father was diagnosed with dementia, so I understand how hard-hit families can be after this diagnosis. We’re here to support loved ones to realise that it’s not the end and that it’s possible to live well with dementia. That’s exactly what we support residents to do. We ensure families are involved in care planning, and loved ones are welcome to be involved in their relative’s day-to-day care if they wish to be. We work in partnership with families, and everything we do is personalised to individual needs and wishes. 


I’m so proud of the Parsons Grange team. They’re very responsive and supportive – both to me, each other, the residents and their families. Together we’re determined that Parsons Grange continues to be the best care home in Reading.