Parsons Grange

Westall Street, Shinfield, Reading RG2 9AU
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9.9 63 Reviews
  • Parsons Grange, Reading
The skilled team at Parsons Grange, a purpose-built care home in Shinfield, provides high-quality residential, nursing and dementia care that is tailored to individuals' needs and wishes.

The luxurious home features a café, bar, hair and beauty salon and a cinema, as well as lounges and activity rooms for residents to enjoy whenever they wish. To ensure residents live life to the full, a lifestyle team is on hand to organise activities, entertainment and events.

Parsons Grange uses the latest in dementia-friendly design, including a dedicated dementia suite with lighting, signage and colour schemes to support residents to move around the home safely. Each en-suite bedroom is beautifully furnished, with a 24-hour nurse call system.

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Care Provided by Parsons Grange

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 68 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Palliative Care

Good to Know

  • Person in charge
  • Rozina Ali (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (68)
    • Single Rooms with ensuite Wet Room (68)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020

Funding & Fees Guide for Parsons Grange

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,881
    • Self-Funded Residential Dementia Care from £1,971
    • Self-Funded Nursing Care from £2,121
    • Self-Funded Nursing Dementia Care from £2,211
    • RESPITE Self-Funded Residential Care from £2,091
    • RESPITE Self-Funded Residential Dementia Care from £2,181
    • RESPITE Self-Funded Nursing Care from £2,331
    • RESPITE Self-Funded Nursing Dementia Care from £2,421

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
    for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Parsons Grange to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Residents Internet Access
  • Television point in own room

Parsons Grange Reviews (63)

Total of 63, showing 41-60
9.9

Parsons Grange has a Review Score of 9.9 (9.875) out of 10, based on 45 reviews in the last 2 years. Over all time Parsons Grange has 63 reviews.

Overall Experience

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Review from Yvette B (Daughter of Resident) published on 22 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went in for respite care for two weeks. She was very reticent and anxious, but all the staff, especially the manager, did everything they could to put her at ease. Despite being convinced she would stay in her room for two weeks, the staff managed to encourage her to eat all her meals with
the other residents to go to several of the groups they run, and she even wants to return for their lunch club. We cannot praise the home and its staff highly enough. They have been fantastic, and we would recommend them wholeheartedly.

Reply from Kaylie Jennings, Reviews Team at Parsons Grange

Thank you very much for taking the time to leave us feedback about your experience.
At Parsons Grange, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Many thanks, Parsons Grange team.


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Review from N B (Respite Resident) published on 15 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff were so good with Mum. She enjoyed her stay and was quite sad to leave. Management was so helpful and made booking Mum in a very easy process. She was taken out, which she enjoyed. They have said she can go back for lunch on a Wednesday, so that’s something for her to look forward to.
Would have no hesitation in putting Mum in again.

Reply from Kaylie Jennings, Reviews Team at Parsons Grange

Thank you very much for taking the time to leave us feedback about your experience.
At Parsons Grange, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Many thanks, Parsons Grange team.


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Review from C G (Daughter of Resident) published on 31 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dad was moved to Parson's Grange in June. He suffers from severe Alzheimer's and Vascular dementia. All staff and management team have been brilliant, we can't thank the manager and the whole team for making Dad feel welcome and safe. It's a wonderful environment where everybody is made to feel
welcome. Dad has 1 to 1 care and his carer is amazing. She has helped to settle Dad and he's very happy. She has him playing ball outside when the weather is nice, which he really enjoys, she even had him dancing yesterday and he would not let her sit down for half an hour. It is fantastic and great to see him enjoying himself. She has truly gone above and beyond in her care of my dad.
The food that Dad gets every day is wonderful, they have an amazing chef, that produces 3-course meals at lunchtime and dinnertime. And of course, a full English for breakfast dad is in heaven.
I'd also like to thank all the staff on my dad's ward for their help and support.

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Review from Flo M (Daughter of Resident) published on 17 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is like a hotel! So beautiful, well looked after and clean. Thanks to the wonderful cleaners. Clothes are washed well and returned regularly. Thank you! Carers are fantastic. Nothing is too much for them. They are very friendly and engage well with residents, visitors and family members. I
visit my mum almost every day and I feel part of the Parsons Grange Family. The management team are excellent. Their door is always open, happy to help and again nothing is too much for them. Catering team are very friendly. Food is delicious and I look forward to having meals in the dining room with all the residents. Mum is so happy here and enjoys all the activities which are so well run by the wonderful activity ladies. Thank you to all at Parsons Grange for looking after Mum and being our extended family. We love you all!

Reply from Kaylie Jennings, Reviews Team at Parsons Grange

Thank you very much for taking the time to leave us feedback about your experience.
At Parsons Grange, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Many Thanks, Parsons Grange team


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Review from Yasmin W (Daughter of Resident) published on 15 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was very well looked after in Parsons Grange. Her room was lovely, kind and understanding staff. Lots of entertainment and activities and garden for residents use.
All management very friendly and knew all residents names. Everyone was treated with respect and compassion. Treated like one big
family.

Reply from Kaylie Jennings, Reviews Team at Parsons Grange

Thank you very much for taking the time to leave us a review about your experience.
At Parsons Grange, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Many thanks, the Parsons Grange team.


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Review from Chris G (Son of Resident) published on 21 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is 94 and until being a resident at Parsons Grange Care Home she lived at home with domiciliary care.
She was diagnosed with mixed dementia six years ago.
She had a bad fall which put her in hospital for five weeks, so when she was discharged she required much more support, hence Parsons
Grange.
Right from the outset she became a different person (for the good) primarily because she showered regularly and had physio in a comfortable environment.
Whilst in the early days she often packed to come home, she still, overall, seemed very happy and that was very evident when I visited regularly.
After a month or so, she would often thank me for finding such a lovely care home which is, believe me, credit indeed!
Dementia is a dreadful disease but I would recommend Parsons Grange to anyone primarily because of the caring staff, they were simply wonderful.

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Review from Chris M (Son of Resident) published on 25 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The kindness and dedication of the staff is excellent. They do a difficult job with great dedication. The facilities are new and always clean and the garden is lovely. The staff certainly go the extra mile to care for the residents with a planned and tailored approach. I highly recommend Parsons Grange
and thank the fabulous staff! I only have good things to say about them!

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Review from Matthew P (Son of Resident) published on 21 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at Parsons Grange for a few months now and I have nothing but positive things to say about the people, the care, and the facilities. The staff (from cleaners, carers, management) are all friendly and work incredibly hard. Nothing is too much trouble. I visit almost daily and always
feel that when I leave my father is looked after even if he is a little tearful. The communication from Parsons Grange is also exceptional. Phone calls are always answered, emails always get a reply. I have made a few requests which have always been actioned in a timely manner. Cannot recommend highly enough! Thanks, you for making this difficult transition easier and becoming part of our extended family.

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Review from J P (Wife of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband came to Parsons Grange for respite care and will probably continue with a longer-term residence. Finding a good, residential care facility for my husband, who is living with dementia, was quite a difficult task for our family, both practically and emotionally! Parsons Grange seemed to offer
the kind of supportive care that we required. The care team are fully supportive of our family and my husband. They offer practical advice and tender loving care when needed too, for all the family and my husband. When we have questions, they are answered promptly.

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Review from Melanie H (Daughter of Resident) published on 19 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mother was at Parsons Grange from November - February. I can say that every visit was the most heartbreaking experience. We raised a number of issues tirelessly and had 2 meetings in 3 months where nothing was resolved. The carers on the whole were very good but a number left during December/January,
some saying they were unable to give the care they wanted. They were extremely under pressure in the nursing side of the building, simply doing personal care. My mother was bed-bound. We were told with utmost integrity that bed-bound did not mean bound to a bed. Sadly she was. She was scared and lonely, but the staff shortages the management denied having meant she had interaction for personal care only. It may seem like a 5* hotel, but all that glistens is not gold. We were able to finally get her out and take her somewhere she received the love and attention she deserved. She was never left in bed, and she got to go out daily in a wheelchair around the gardens. Dignity regained.

Reply from Rozina Ali, Home Manager at Parsons Grange

Thank you for your feedback. We are sorry that you are disappointed with your experience of Parsons Grange care home during your mother’s stay. I would like to reassure you that we take all feedback seriously and incorporate learning outcomes in our day-to-day care delivery for our residents and their family members. Due to the level of care your mother required we worked with relevant professionals in planning and delivering her care and treatment to enhance and improve her wellbeing. I acknowledge and appreciate that your expectations were not met, however, I can assure you that reviewing your mother’s care notes, and specialists’ records that she was offered appropriate care and treatment during her stay with us. Unfortunately, there are protocols that must be followed when organising clinical treatment, which can take time, and I appreciate this can be frustrating.

I would like to assure you our highly-trained teams take pride in offering personalised and professional care to all residents. Regarding our staffing level, I can assure you that we always have sufficient staff on board, and we do review our staffing levels on regular basis using expert tools and residents’ dependency to ensure care is safe and appropriate for each resident’s needs. I hope this response will offer some support and reassurance to you, however, please do not hesitate to contact me if you would like to discuss this further.


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Review from Sara G (Wife of Resident) published on 15 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband moved into Parson's Grange late last year. Since then, staff have been consistently kind, caring and understanding of his very variable needs (he is living with Parkinson's Disease).


This weekend I was invited to the home to have dinner with him to celebrate Valentine's day. I was completely

blown away by the effort and time that had been put into making the evening special for us. The room had been decorated with flowers and rose petals. The table was beautifully laid and an amazing cold buffet was laid out for us, including a lobster platter and fabulous cheese board.


On top of that, we had personalised champagne glasses, roses, chocolates and a beautiful word art framed picture to celebrate our travels. My husband's face was an absolute picture - he was so proud to have kept it a secret from me.


I am so thankful that he is so well cared for.


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Review from Heidi B (Resident) published on 20 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would not hesitate to recommend Parsons Grange care home. Apart from the very comfortable, modern environment and facilities, provided for both residents and their visitors, all the staff were truly amazing. Dad has since sadly passed away, however, the care he received at all times was outstanding,
as was their accommodating attitude to all his family who visited, especially during his last days.

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Review from Laurie R (Daughter of Resident) published on 7 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Where do I start? Myself, and family cannot thank Parsons Grange enough for the love, care and dignity they gave Dad whilst he was a resident and especially during his last days. He was loved and cared for as if he was family. We were taken care of as if family and we will always consider PG as one
big caring family. All the staff were caring and compassionate and couldn't do enough for us in particular, the last few days of dads life. Aside from the wonderful care given to dad, everyone was so lovely and friendly.
Mum has had the most amazing support since dad passed, such a comfort to her. We will be forever grateful for making dads last days as comfortable and loved as possible.
Rooms are wonderful, 5* facilities and couldn't have been closer to being in your own home. I cannot recommend Parsons Grange highly enough! From the deputy manager to the customer care manager, to the activities manager, murses, reception and chefs, thank you so, so much! Cannot recommend highly enough!!

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Review from G H (Daughter of Resident) published on 7 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nothing has been too much trouble for all of the team at Parsons Grange, from the moment I made the initial enquiry to the day Dad sadly passed away several months later. Everyone was so kind and caring, encouraging Dad to participate in some activities when he was initially able and then providing
excellent end of life nursing care more recently.

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Review from Stephanie C (Granddaughter of Resident) published on 1 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandma stayed at Parsons Grange care home for end of life care and I believe she received fantastic care. When visiting Grandma I felt like I was walking in to a top quality hotel with modern clean fixtures and facilities. All staff I came into contact with were happy, friendly, respectful and caring.
Grandma's room was always very clean and she was well cared for and checked upon regularly.

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Review from Nicola D (Respite Resident) published on 2 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has mixed dementia and is unable to walk, stand, etc she stayed in Parsons Grange for three weeks respite care. The place is amazing, it’s like staying in a five star hotel but most of all Parsons Grange offers the most amazing personalised quality of care, it looks after all physical care
needs and fantastic mental stimulation with lots of activities. The staff are respectful, proactive and reactive, and totally professional. They offer full support not only to the resident but to the whole family which I found extremely helpful especially with my mother's quick decline. I would give this home a 10 out of 10 and would highly recommend it. My mother will definitely be returning for future respite care.

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Review from Nick F (Son of Resident) published on 7 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Parsons Grange is an oasis of care, companionship and calm in these strange Covid-19 times. We looked at three care homes local to us for our Dad and Parsons Grange came through as our favourite. We were supported through the process by the Customer Relations Manager, as well as the Regional Director
and all our questions and hesitancy were very ably handled, even to the point of having conversations over the Christmas break! Dad has settled in extremely well and has become extremely fond of everyone there, including the reception, administration, nursing, housekeeping and catering teams. We feel very lucky to have chosen Parsons Grange.

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Review from Vincent F (Son of Resident) published on 1 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad’s move to Parsons Grange has been a great success. He had a great life living in rural Herefordshire and was lucky to remain well until his mid 90’s. Even now he is mostly well but can’t speak. We were nurtured and helped through all the decision making processes until we, as a family with Dad,
took the plunge and made the move to Parsons Grange. The sales lady, in particular, was wonderful and very patient. The welcome from everyone was special and Dad has been surrounded by love and affection ever since. Dad has a particular problem with COVID rules in that he can’t speak and so can’t use a phone but the team at Parsons Grange are wonderfully accommodating with zoom and allowing us to see Dad through his patio door as well as the pod. Their willingness to accept questions and suggestions means we are sure that they will come up with ways for families and residents to safely use the outdoor space and patios as the weather improves. We cannot recommend Parsibs Green highly enough; if I could I’d move in!

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Review from Andy G (Grandson of Resident) published on 18 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have had an amazing experience with Parsons Grange. My grandma is really happy. They could not have done any more for her. Best carehome. In particular, the customer relations manager was amazing.

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Review from Lyn F (Daughter of Resident) published on 23 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We chose Parsons Grange not only for the lovely new building with every possible facility but for the compassion and support we were given from the onset of our enquiry. We were guided throughout this difficult time of choosing the right care home and always found any questions that arose were answered
clearly and honestly. The transition was made easier knowing that every resident would be treated as an individual and that time was taken in advance to find out as much as possible about the person coming into their care to make it as stress-free as possible on arrival into our loved one's new home. We have found all the staff to be kind, thoughtful and caring and treat our mum with dignity, everyone giving 100% to their profession at all times. Communication is good and we regularly have updates on how she is doing and any concerns that might arise. You couldn't wish for any better from a care home, thank you all.

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Current Review Score: 9.9 (9.875)

Overview of Review Score

The Review Score of 9.9 (9.875) out of 10 for Parsons Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 45 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 45 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.875 for Parsons Grange is calculated as follows: ( (469 Excellents x 5) + (56 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 530 Ratings = 4.875

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Parsons Grange is based on 45 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 45 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (87)

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Meet the Team (1)

Rozina

Rozina Ali

Job Title: Home Manager

Joined: 2022

I have over twenty years of experience working in older people’s care. My passion is caring for and supporting older people to be as independent as possible. I believe in involving residents in all decision-making so they can live each day in the way they wish.


My father was diagnosed with dementia, so I understand how hard-hit families can be after this diagnosis. We’re here to support loved ones to realise that it’s not the end and that it’s possible to live well with dementia. That’s exactly what we support residents to do. We ensure families are involved in care planning, and loved ones are welcome to be involved in their relative’s day-to-day care if they wish to be. We work in partnership with families, and everything we do is personalised to individual needs and wishes. 


I’m so proud of the Parsons Grange team. They’re very responsive and supportive – both to me, each other, the residents and their families. Together we’re determined that Parsons Grange continues to be the best care home in Reading.