Penhurst Gardens Care Home

Penhurst Gardens, New Street, Chipping Norton OX7 5ED
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9.8 161 Reviews
  • Penhurst Gardens Care Home, Chipping Norton
Penhurst Gardens Care Home is located in the heart of the Cotswolds in Chipping Norton. The home is surrounded by countryside and is just a short walk from the local high street, set on the site of the former Penhurst School. Penhurst Gardens Care Home opened in December 2016 and provides round-the-clock residential, nursing, dementia and respite care for older people in spacious and elegant surroundings. A café, private dining room, cinema and activities and wellbeing room are extra thoughtful features that make Penhurst Gardens particularly special and bring a real sense of community into the home. Every resident at Penhurst Gardens also has their own bedroom with an en suite wetroom, with many of their ground floor rooms having private patios and direct access to the home's secure landscaped garden.

Porthaven meticulously select their staff and choose only the most dedicated, passionate and experienced staff to ensure their residents are expertly and empathetically cared for. Penhurst Gardens also has an enthusiastic and inventive activities and wellbeing team who prepare a weekly schedule of things to do tailored towards the interests of their residents.

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Care Provided by Penhurst Gardens Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 58 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lynne Elliott (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (58)
    • Single Rooms with ensuite Wet Room (58)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2016
    • Last Refurbishment: 2024

Funding & Fees Guide for Penhurst Gardens Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Those care needs

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at any time.


  • Parking

  • Ample parking available on site.


Penhurst Gardens Care Home Reviews (161)

Total of 161, showing 1-20
9.8

Penhurst Gardens Care Home has a Review Score of 9.8 (9.784) out of 10, based on 26 reviews in the last 2 years. Over all time Penhurst Gardens Care Home has 161 reviews.

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Review from A D (Respite Resident) published on 7 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I spent a week at Penhurst Gardens Care Home as a respite resident. Recovering from a hip replacement. There was no space upstairs so I was in the debenture ward which is clearly a different experience. The visit was very successful with staff dealing with medication and any help I required. Many thanks.

Reply from Lynne Elliott, Home Manager at Penhurst Gardens Care Home

Thank you for your feedback. It was a pleasure to assist with your recovery. Do visit us soon for a catch up!


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Review from P S (Daughter of Resident) published on 27 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely environment and lovely people!
From first looking around Penhurst to Mum being admitted, the communication and care received from the manager has been excellent.
The room is very nice and all the staff are friendly and polite.
Mum will need encouragement to 'mix' and the staff are doing their
best to help this happen. Thank you everyone.

Reply from Lynne Elliott, Home Manager at Penhurst Gardens Care Home

Thank you for your kind review. It is great to hear that our team have been of assistance throughout the process of moving your mum into our home as well as getting her settled socially.


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Review from P T (Son of Resident) published on 15 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been extremely pleased with the care, staff, and quality of food at Penhurst. My Mum has been very happy and content, feeling secure and cared for.
Living in America, is is very important to me to have the peace that she is cared for. The staff does an excellent job at communicating Mum's issues
or health changes.

Reply from Lynne Elliott, Home Manager at Penhurst Gardens Care Home

Thank you for your five-star review. It is brilliant to hear you are so happy with our home and team. We work hard to ensure our residents' loved ones feel involved in their care and stay informed no matter where in the world they may be.


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Review from M W (Respite Resident) published on 28 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As a first-time service user (respite care) this has been an interesting and pleasant experience. All staff, management, nurses, carers, kitchen and domestic were kind, friendly and cheerful. Any problems were met with patience and helpful suggestions. Food was good and versatile, some a little rich
occasionally but there were always alternatives on offer. Fish and chips are very good. Activities good and staff kind and helpful also.

Reply from Lynne Elliott, Home Manager at Penhurst Gardens Care Home

I am thrilled to hear you had a pleasant time with us at Penhurst Gardens. Please know you are always welcome to visit us again.


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Review from Jane B (Daughter of Resident) published on 21 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was given first-rate care throughout his stay. Staff were friendly and supportive from our pre-visit tour through to his arrival and during his respite stay for one week. He praised their attentiveness to his needs and was also impressed with the selection and quality of the meals. The furnishings
and facilities are of a high standard, and the whole building and room were spotlessly clean.

Reply from Lynne Elliott, Home Manager at Penhurst Gardens Care Home

Thank you for your glowing review. It was a pleasure to have your father with us, and we do hope you will both visit us soon!


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Review from P D (Resident) published on 31 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Settled here, very comfortable and happy. The staff are a delight and no request is a trouble to them. The food is delicious every day.

Reply from Clarissa, Home Manager at Penhurst Gardens Care Home

Thank you so much for leaving a review of your experience of Penhurst Gardens. I am delighted that you are comfortable and happy living with us.


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Review from H W (Respite Resident) published on 22 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My overall experience was good to very good but I was lonely due to seemingly a low number of residents. This also impacted my rating for activities. Staff seemed overworked but very helpful. The chef was very obliging with regard to my 'spices' allergy. Laundry service was very good.

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Review from Chris H (Son of Resident) published on 7 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother unfortunately suffered from terminal cancer and required more care than we could provide at home, hence we looked for a home that offered nursing care. On visiting Penhurst we were delighted to see that not only did it offer 24/7 nursing care but also has modern, bright and well-appointed
rooms and facilities. My mum was delighted with her room, along with the entertainment on offer.
The staff are however what makes the home so good, they are caring and professional but most importantly friendly, they got to know Mum and her them, making those awkward moments when accepting personal care easier. Mum had her favourites as you would expect, and she really enjoyed hearing about their lives and families. The nursing staff were also very attentive and ensured Mum was comfortable throughout.
It's difficult to know what to put into a review of a nursing home for your mum, I think the only thing I can say is that if we were choosing again we would again choose Penhurst Gardens.

Reply from Clarissa, Home Manager at Penhurst Gardens Care Home

Thank you so much for taking the time to write such a wonderful review of Penhurst Gardens. Your comment regarding our staff is really appreciated. I am very proud of our team, who I know will be delighted when I share this feedback with them. It is a big and hard decision for people when choosing a care home, and a real honour to be entrusted with caring for someone's relative. Once again thank you so much for your kind words.


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Review from Vickie G (Daughter of Resident) published on 15 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother recently moved into your home, following a series of falls & a hospital stay after breaking her hip. She has always been a proud, independent lady & has struggled over the last few years to admit to health issues and allow anyone to help her. It has been a difficult time for everyone. It
is so good that the team take the time to help & care for her. They are buoyant & kind. We are so grateful that she has this care around her & we as a family have good contact with the management team, who are patient (with us!) & supportive. Thank you.

Reply from Lynne Elliott, Home Manager at Penhurst Gardens Care Home

Thank you for taking a moment to leave such a kind review, and it is excellent to hear that you are happy with the standard of your mother's care. We are always keen to ensure we provide exceptional support not only for our residents but their loved ones too, so I am glad to hear you feel this is the case.


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Review from Mark B (Son of Resident) published on 9 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Most of us have to make the decision of where, when, how much, and what sort of care is needed. For me, it was respite care for my father, a 96-year-old academic living on his own at home. Supported by my sister daily and myself, plus a nurse once a week, was inadequate. The loosing of his memory and
general decline meant we needed to find something suited to his needs, three week's respite. Viewing Penhurst was most reassuring, followed by a casual lunch with my father, enabled us to see how he might fit in. Decision made, he started his respite, not easily as his confusion became an anxiety. The excellent care, commitment and heartfelt kindness of the staff made Dad 'safe' and in time eased him into their community. His medical needs improved and his general well-being, put him in good stead, ready to go home. Further respite care is booked with the hope that when ready he can leave his beloved home and become residential at Penhurst.

Reply from Lynne Elliott, Home Manager at Penhurst Gardens Care Home

We understand how difficult it can be to decide on a care home for a loved one, so I am overjoyed to hear you are happy with the care provided at Penhurst Gardens. It is always a pleasure to have your father with us for some rest and relaxation.


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Review from Ali H (Daughter of Resident) published on 31 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

What an incredible welcome from the Penhurst team when our 90-year-old mother moved into her new room. One gentleman went above and beyond with flowers and a welcome card and took time out to settle Mum and reassure our family.
This is a lovely, caring home with professional carers and a sense of
calm. We are reassured that Mum is well looked after by kind people in a beautiful environment.

Reply from Clarissa Ellis, Home Manager at Penhurst Gardens Care Home

Thank you for your lovely comments, and recognition that we go the extra mile in the welcome and care for our residents and their families. It's super feedback that the whole staff team really appreciate, and they want you to have that peace of mind that your mum is safe in our care.


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Review from Bertie H (Daughter of Resident) published on 16 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Mum find a new home, where her needs could be supported, felt like an overwhelming task. From the moment of Mum’s arrival at Penhurst Gardens we were made to feel welcome. Each individual resident is treated with skill, kindness, sensitivity and respect and this ethos prevails throughout. As
a relative, I have been supported in discovering how instead of struggling to ‘manage’ Mum’s Alzheimer's, I can relax and enjoy precious time with her instead. We celebrated New Year’s Eve together at the visitors and residents’ bar with great enjoyment. This is an exceptional care home where families can retain the sense of their own family, as well as being at the heart of a larger, caring ‘family’. Meals are first class and there is an imaginative programme of daily activities. I have watched my mum recover from an awful fall and succeed in regaining her self-confidence, as a result of the care she has received. We can’t believe that we have been lucky enough to find such a gem!

Reply from Clarissa Ellis, Home Manager at Penhurst Gardens Care Home

Thank you for your kind feedback about all that we do and offer here at Penhurst Gardens. We know that placing a loved one into care is not an easy step, so to hear that we made this a positive experience for you and your mum will be heartwarming to all of the staff involved. We too have seen how your mum has improved, and we are glad that you feel this is a home-from-home for both her and yourself, and that you enjoyed New Year's Eve with us. We look forward to seeing you at future events!


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Review from Carole A (Daughter of Resident) published on 12 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found on the whole the staff very friendly, helpful and supportive to both myself and my mother. Most staff have provided support at very emotional moments at difficult times which is very important to both Mum and I. They have respected and backed us up with outside support. The activities are
very good to get everyone together.

Reply from Clarissa Ellis, Home Manager at Penhurst Gardens Care Home

Thank you for this lovely review and as a team we are so glad to hear you feel supported at difficult times.


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Review from Susan H (Daughter of Resident) published on 6 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Penhurst Gardens Care Home is just the most positive and caring place and it is a joy to go and visit my mother. I could not have imagined so much kindness and care, and a feeling of living life to the full. Staff not only look after the residents but include their families and visitors too. The Penhurst
staff take things to a totally different level. They have amazing teams right across the board and they really do know their residents and treat each of them as individuals and with the respect they deserve. For the first time in a very long while I am actually sleeping at night knowing that my mother is getting better care than any of us imagined possible. The building is fantastic and beautifully maintained and the food is hotel standard. I feel like I can actually relax, knowing that all involved have my mother's best interest at the heart of all they do. Management made the move a seamless process and was so helpful and welcoming. Top class.

Reply from Clarissa Ellis, Home Manager at Penhurst Gardens Care Home

Wow what an incredible review and thank you so much! The team will be absolutely delighted with this feedback and more so to hear how happy Mum is in the home and that our care has given you peace of mind which is amazing to us.


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Review from M S (Wife of Resident) published on 30 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is cared for very well. All his needs are met promptly. All staff, nurses and carers are very friendly and cheerful. I cannot fault how he is being cared for, and he is happy.

Reply from Clarissa, Home Manager at Penhurst Gardens Care Home

Thank you so much for taking the time to review Penhurst Gardens. We are so happy that your husband has settled in and that you feel he is well cared for and happy. I will pass on your feedback to our team.


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Review from David B (Son of Resident) published on 3 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is a breath of fresh air. Offered tea on arrival, every staff member so far is friendly and food on another level! Setting superb. My gran died last year after 2 years in another home, this is day and night compared to there.

Reply from Clarissa Ellis, Home Manager at Penhurst Gardens Care Home

Thank you so much for the kind review. From all the team, we are so sorry for your loss, your gran will be dearly missed by the Penhurst family. Take care of yourself.


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Review from Tony S (Son-in-law of Resident) published on 3 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A complete pleasure to visit the home. All staff are extremely friendly and nothing is too much trouble for them. The care and attention given to my mother-in-law is superb and given her a new lease of life. Although she doesn't get many visitors, she is encouraged to mix and make friends with other
residents and I always leave her in a very cheerful state of mind. Her personal tragedy of losing a 2nd daughter in the last couple of years was handled with great skill and the benefits of this are still apparent, improving every month. Thank you Penhurst, you've taken a great weight off my mind!

Reply from Clarissa Ellis, Home Manager at Penhurst Gardens Care Home

Thank you for your amazing comments and such high praise for the team. We work hard to exceed all expectations and the team will be thrilled to receive this feedback.
It's wonderful that you have taken the time to acknowledge that the care and attention given to your mother-in-law is superb and has given her a new lease of life. It's something everyone at Porthaven takes pride in.


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Review from Miriam E (Regular Volunteer) published on 27 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I began volunteering here at Penhurst Gardens before the pandemic and recently started again. I have done one-to-one talking to residents and knitting with a group. The staff are outstanding, friendly, helpful and caring. The home is so beautifully furnished clean and comfortable. I look forward to
my weekly visits.

Reply from Clarissa Ellis, Home Manager at Penhurst Gardens Care Home

Thank you so much for your time, our residents and I truly appreciate your time and support.


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Review from Richard T (Son of Resident) published on 23 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Penhurst Gardens is a wonderful, safe, clean and welcoming home. My mother has been resident for nearly four years and during that time has received excellent care. The home is well maintained and with the new manager superbly run.
The staff are very professional and diligent and treat my mother with
the utmost care and dignity, but above all with loads of love!
As a dementia patient that is what she responds best to and at Penhurst Gardens she receives love and care in abundance.

Reply from Clarissa Ellis, Home Manager at Penhurst Gardens Care Home

Thank you for such lovely comments and high praise for the team. We work hard to exceed all expectations and the team will be thrilled to receive this feedback. Thank you.


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Review from C S (Granddaughter of Resident) published on 7 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The King's Coronation event was great fun, good food and Nanna seemed to really enjoy it.

Reply from Clarissa Ellis, Home Manager at Penhurst Gardens Care Home

Thank you for your lovely feedback. It was indeed great fun and we're delighted your nanna really enjoyed it.


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Current Review Score: 9.8 (9.784)

Overview of Review Score

The Review Score of 9.8 (9.784) out of 10 for Penhurst Gardens Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.784 for Penhurst Gardens Care Home is calculated as follows: ( (242 Excellents x 5) + (54 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 301 Ratings = 4.784

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Penhurst Gardens Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Dec 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (18)

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Meet the Team (2)

Lynne

Lynne Elliott

Job Title: Home Manager

Joined: 2024

Hello, my name is Lynne Elliott, and I have been a part of the Penhurst Gardens team since 2024.


Lilly

Lilly Taylor

Job Title: Activities and Wellbeing Coordinator

Joined: 2023

Hello, my name is Lilly Taylor, and I am the Activities and Wellbeing Coordinator here at Penhurst Gardens.


I am very passionate about creative arts and expression through different mediums as well as fitness and wellbeing. I have always aspired to work in a position where encouragement, positivity and creativity were at the forefront.


Since joining the team at Penhurst Gardens, my priority has been to develop a personalised, whole-home approach and to inspire our residents and team members to step out of their comfort zones. I hope to continue the growth of the supportive, cheerful and exciting energy that Penhurst Gardens already has. My focus is always on ensuring that our residents are supported to try new things and progress with existing passions.


Frequently Asked Questions about Penhurst Gardens Care Home

What types of Care is Penhurst Gardens Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Penhurst Gardens Care Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit & End of Life Care are other types of care provided.

How many Rooms does Penhurst Gardens Care Home have?

There are 58 Single Rooms.

What are the Facilities & Services at Penhurst Gardens Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Penhurst Gardens Care Home to the centre of Chipping Norton?

0.2 mile(s) as the crow flies, distance by road may be significantly further.