Penhurst Gardens Care Home

Penhurst Gardens, New Street, Chipping Norton OX7 5ED
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9.8 161 Reviews
  • Penhurst Gardens Care Home, Chipping Norton
Penhurst Gardens Care Home is located in the heart of the Cotswolds in Chipping Norton. The home is surrounded by countryside and is just a short walk from the local high street, set on the site of the former Penhurst School. Penhurst Gardens Care Home opened in December 2016 and provides round-the-clock residential, nursing, dementia and respite care for older people in spacious and elegant surroundings. A café, private dining room, cinema and activities and wellbeing room are extra thoughtful features that make Penhurst Gardens particularly special and bring a real sense of community into the home. Every resident at Penhurst Gardens also has their own bedroom with an en suite wetroom, with many of their ground floor rooms having private patios and direct access to the home's secure landscaped garden.

Porthaven meticulously select their staff and choose only the most dedicated, passionate and experienced staff to ensure their residents are expertly and empathetically cared for. Penhurst Gardens also has an enthusiastic and inventive activities and wellbeing team who prepare a weekly schedule of things to do tailored towards the interests of their residents.

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Care Provided by Penhurst Gardens Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 58 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lynne Elliott (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (58)
    • Single Rooms with ensuite Wet Room (58)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2016
    • Last Refurbishment: 2024

Funding & Fees Guide for Penhurst Gardens Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Those care needs

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at any time.


  • Parking

  • Ample parking available on site.


Penhurst Gardens Care Home Reviews (161)

Total of 161, showing 61-80
9.8

Penhurst Gardens Care Home has a Review Score of 9.8 (9.784) out of 10, based on 26 reviews in the last 2 years. Over all time Penhurst Gardens Care Home has 161 reviews.

Overall Experience

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Date Published

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Review from S T (Daughter of Resident) published on 20 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been very happy here and has been nursed to the point where she will be able to return to her home and live independently. The home has exceeded our expectations.

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Review from Jess T (Daughter-in-law of Resident) published on 18 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Porthaven has a wonderful atmosphere.
It's very welcoming, friendly, happy.
Staff always seem to have time to spend with residents and all staff know all residents very well.
The activity program is fantastic.
My mother in law has become more calm, engaged, happy and active since moving here.

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Review from Peter M (Son-in-law of Resident) published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are excellent and caring and take good care of residents. Premises are really nice and comfortable.

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Review from B A (Daughter-in-law of Resident) published on 28 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is fantastic. Just like an English country hotel.

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Review from Hilary W (Daughter-in-law of Resident) published on 2 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I (and the rest of the family!) am delighted with the care my relative has received. All the staff have shown attentiveness to her needs, understanding and have involved other appropriate agencies. They are always friendly and welcoming to visitors too. We have already recommended Penhurst Gardens to
friends who may have family members needing care in the future.

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Review from Jane D (Daughter of Resident) published on 21 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents have been residents at this care home for three months. The care they receive is excellent in every aspect and all the staff have been courteous and sympathetic towards my parent's needs and ensuring they settled into their new environment quickly. The home ensures that staff are trained
to deal effectively with residents who have dementia and treat them respectfully and with dignity, The food is amazing, varied and colourful. There are activities to suit all tastes and relatives are kept well informed via regular newsletters.

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Review from D W (Son of Resident) published on 21 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support shown to my mother have been exceptional during her time here. They have shown the utmost respect and dignity towards her. The actual home is excellent in decor, layout etc. The staff are always welcoming and cheerful. Would highly recommend.

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Review from A W (Son of Resident) published on 21 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say that this home is outstanding in every way. The staff are really helpful and will do anything to make you feel very welcome. My mother is very well cared for and is extremely happy.

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Review from Louise C (Daughter of Resident) published on 21 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I live in San Francisco and am visiting for 2 weeks. I can honestly say I am so relieved to see my dad being taken care of in a superb setting with an amazing team of staff. They're also so very kind to my mum which also gives me relief and I can worry less being so far away. It is a pleasure coming
here to see my dad. I already feel so welcome and part of the Penhurst Gardens family. I know I speak for my mum also.

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Review from Francesca D (Granddaughter of Resident) published on 28 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff treat all residents as if they are family. The atmosphere is amazing. Grandad has activities tailored to his interests and has special visitors related to his role in the RAF - all organised by the activity staff.
The place is beautiful and always fantastically clean.

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Review from A P (Grandson of Resident) published on 28 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really pleased with the care that my grandad has received at Penhurst. The staff are all very nice and the facilities have allowed him to be more active.

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Review from Elizabeth C (Wife of Resident) published on 18 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been delighted with the care my husband has received. The staff always have time for me and behave in a very professional manner. I have recommended the home to several friends.

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Review from Frances C (Daughter of Resident) published on 18 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother is so happy here - far more than I expected. She has appreciated the company and all the activities, which are amazing. The standard of cleanliness and the fact that they have constant access to the outdoors.

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Review from S M (Friend of Resident) published on 12 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The room is lovely. The staff are friendly and kind. It is not like a care home, more of a luxury holiday with care.

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Review from Hayley W (Granddaughter of Resident) published on 15 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Penhurst Gardens is amazing. The staff are second to none here, everyone is so friendly and it is just like an extended family. My nan is a resident here and the care she gets is fantastic! The activities and days that are organised are brilliant - there is something for everyone to join in with. Penhurst
Gardens makes it that much easier seeing my nan in her current condition just because I know she is in the best hands.

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Review from C D (Granddaughter of Resident) published on 15 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very professionally run care home with excellent staff and facilities. It's always a pleasure to visit my grandad!

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Review from Johanna D (Daughter of Resident) published on 28 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Penhurst Gardens staff are all so wonderful at every aspect of care from the caring way everyone is with my dad. I would recommend this home to everyone.

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Review from Sarah D (Daughter of Resident) published on 30 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided at Penhurst Gardens is exemplary. The Care Manager has engaged some wonderful staff who make every effort to make residents feel happy and cared for. The facilities are excellent: fantastic food and drink of restaurant quality, lovely gardens and accommodation but most importantly
a place which provides a safe loving family environment. This home sets a standard which other homes should seek to emulate.

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Review from C N (Daughter of Resident) published on 13 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff and care.

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Review from Sarah S (Granddaughter of Resident) published on 5 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever I visit my granny she always seems very comfortable and at home which is good to see. The staff are always very friendly and welcoming and I can see that my granny is content in her environment.

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Current Review Score: 9.8 (9.784)

Overview of Review Score

The Review Score of 9.8 (9.784) out of 10 for Penhurst Gardens Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.784 for Penhurst Gardens Care Home is calculated as follows: ( (242 Excellents x 5) + (54 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 301 Ratings = 4.784

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Penhurst Gardens Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Dec 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (18)

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Meet the Team (2)

Lynne

Lynne Elliott

Job Title: Home Manager

Joined: 2024

Hello, my name is Lynne Elliott, and I have been a part of the Penhurst Gardens team since 2024.


Lilly

Lilly Taylor

Job Title: Activities and Wellbeing Coordinator

Joined: 2023

Hello, my name is Lilly Taylor, and I am the Activities and Wellbeing Coordinator here at Penhurst Gardens.


I am very passionate about creative arts and expression through different mediums as well as fitness and wellbeing. I have always aspired to work in a position where encouragement, positivity and creativity were at the forefront.


Since joining the team at Penhurst Gardens, my priority has been to develop a personalised, whole-home approach and to inspire our residents and team members to step out of their comfort zones. I hope to continue the growth of the supportive, cheerful and exciting energy that Penhurst Gardens already has. My focus is always on ensuring that our residents are supported to try new things and progress with existing passions.