Review from Barbara P (Daughter of Resident) published on 15 September 2017
Submitted via Postal Card • Report

Overall Experience

My mother needed further care after surgery before returning home. She received excellent care during her stay and I would recommend Penhurst Gardens Care Home.

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Review from M K (Niece of Resident) published on 15 September 2017
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Overall Experience

The staff have been amazing taking care of my aunt with kindness and dignity.

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Review from W D (Resident) published on 12 September 2017
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Overall Experience

Extremely kind and caring people, dedicated to the work they do every day.

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Review from Mandy (Daughter of Resident) published on 11 September 2017
Submitted via Website • Report

Overall Experience

I am extremely impressed with the high standard of care my Father receives at Penhurst Gardens Care Home. He is treated as an individual and with dignity and respect. All the staff are compassionate and very considerate of his particular needs. I now have peace of mind knowing he is so well cared for.

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Review from Catherine J (Niece of Resident) published on 22 August 2017
Submitted via Postal Card • Report

Overall Experience

As the niece of a resident, I have been very impressed with the care provided. The staff made my aunt very welcome and she has settled well. There is always somebody available to speak to about any concerns.
Food is also excellent. As a family, we were pleased to be able to celebrate my aunt's birthday

in the private dining room.
It would be helpful if there was a guest room on site. That is the only improvement that I can see.

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Review from Elizabeth K (Sister of Resident) published on 16 August 2017
Submitted via Postal Card • Report

Overall Experience

Have visited the home three times so far and very impressed. My sister who is a resident seems quite happy and seems to be looked after very well.

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Review from B A (Friend of Resident) published on 3 August 2017
Submitted via Postal Card • Report

Overall Experience

I am very impressed by all I see at Penhurst relating, not only to my friend's Alzheimer's but to the care and attention given to the other residents. I visit her once or twice a week, usually afternoons, and as soon as I cross the threshold I sense the welcome for myself and the care for the residents

which is very heartwarming. All your staff, and they are numerous, are unfailingly polite and thoughtful. The surroundings are delightful and there is a sense of calm in the sitting room. Congratulations on your achievement, it is remarkable.

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Review from David K (Son-in-law of Resident) published on 3 August 2017
Submitted via Website • Report

Overall Experience

I watched my wife struggle with making the decision to move her Mum into a home but Penhurst made this much easier. I have visited my Mum in Law several times and enjoyed the private dining facilities for a family meal, which was excellent value and so easy to organise. The staff have been so kind

to both my Mum in Law and my wife. My Mum in law is much happier and calmer now that she is at Penhurst and my wife is also more relaxed and happy, no longer worried about her Mum.

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Review from Sara K (Daughter of Resident) published on 3 August 2017
Submitted via Website • Report

Overall Experience

I thought the cost would be prohibitive but it has been 100% worth us finding a way. My Mum is brighter, stronger, more settled and looking so much better than she did when she arrived. My position as a daughter, rather than a pseudo carer, has returned. I look forward now to visiting Mum, as I'm greeted

warmly by staff and nothing is too much trouble. There really is a family atmosphere and I know that my Mum is loved by the staff at Penhurst, even though she can be cantankerous! Nothing is too much trouble and the facilities are fabulous. Staff are warm and compassionate but Mum loves a little banter which is accommodated readily by staff with a laugh and a joke.
My Mum is now happier and as a result, my life has improved dramatically. I no longer worry about her falls, loneliness, eating properly or being clean and hygienic. Penhurst has got it all covered for me. They are worth every penny!

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Review from C R (Daughter of Resident) published on 28 July 2017
Submitted via Postal Card • Report

Overall Experience

Happy atmosphere and homely surroundings make this place feel like home. My father is well cared for here and is adjusting well to his new residence.

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Review from J S (Resident) published on 28 July 2017
Submitted via Postal Card • Report

Overall Experience

A pleasant experience; attentive service, good food prompt quantity of wishes!

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Review from Janet B (Friend of Resident) published on 22 June 2017
Submitted via Postal Card • Report

Overall Experience

I was extremely impressed with every aspect of the home. The most important part being care of the service user which in my opinion, is second to none. Building, decor, gardens and aspect is very pleasing.
The staff were very friendly and welcoming making us feel very welcome and comfortable. Having

been in administration in a nursing home for years, I was very impressed.

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Review from Susan R (Friend of Resident) published on 19 June 2017
Submitted via Postal Card • Report

Overall Experience

I have regularly visited a dear friend who has been a resident for a number of weeks. Penhurst Gardens is wonderful. It is a five-star hotel with wonderful facilities and staff who are so professional but they are also caring, not only for the residents, but their friends and family, as your own family

would be. Nothing is too much trouble and they genuinely get right alongside the resident and their family. The home is full of love and joy. I would happily be there myself.

Reply from Matthew Berry, Home Manager at Penhurst Gardens Care Home

Such lovely comments once again. We have a fantastic team here at Penhurst Gardens who genuinely enjoy what they do which makes all the difference! Thank you for sharing your experience. Warm regards, Matthew

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Review from K R (Resident) published on 26 May 2017
Submitted via Postal Card • Report

Overall Experience

I was at Penhurst Gardens for two week's respite. I was very well looked after by all staff, nursing and domestic. My room was very comfortable. The food was good but I felt it was not always suitable for older people who do not have big appetites! I would be very happy to return to Penhurst in future!

Reply from Matthew Berry, Home Manager at Penhurst Gardens Care Home

Thank you for sharing your experience of Penhurst Gardens. With thanks, Matthew.

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Review from Hugh S (Resident) published on 18 May 2017
Submitted via Website • Report

Overall Experience

I stayed in the Care Home following an operation on my ankle which left me on crutches and unable to look after myself. My room was very comfortable and well fitted out, the bathroom had a shower in a wet room environment which was excellent although not for my condition. Cleaning was carried out efficiently.

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staff were very enthusiastic, friendly and always appeared with a smile. The call bell was answered promptly and no request was too much trouble. They recognised my different situation and were prepared to spend a little time talking to me.

The dining room was very attractive and the food well prepared and varied although, understandably, rather plain. Some dishes which I thought sounded unattractive turned out to be quite the opposite.

Because I was only there for respite care I did not join in any of the activities.

Everything is new and is being maintained to a very high standard. It proved to be an excellent place to start my recovery.

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Review from A S (Friend of Resident) published on 5 May 2017
Submitted via Postal Card • Report

Overall Experience

This place is amazing. Every member of staff was brilliant. We had no complaints at all.
The housekeeping staff were always available for whatever was needed. Nothing was too much trouble.
A very friendly place for my special friend to end the last few months of her life.
Many thanks.

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Review from Terry J (Son of Resident) published on 2 May 2017
Submitted via Website • Report

Overall Experience

With a combination of my wife's mother and then eventually my own mother needing to go into nursing homes, we looked at and experienced quite a number. This is by far the best nursing home we encountered and I can wholeheartedly recommend it. Penhurst Gardens and its staff were really excellent, and

their kindness to us, particularly on the evening my mother died, was outstanding.

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Review from Nicola R (Daughter-in-law of Resident) published on 14 February 2017
Submitted via Postal Card • Report

Overall Experience

My mother-in-law needed respite after a serious operation. Her two week stay at Penhurst Gardens was perfect. The staff were all very helpful and friendly. The home was run efficiently and all the resident's needs were catered for. I would thoroughly recommend Penhurst Gardens as a nursing home.

Reply from Matthew Berry, Home Manager at Penhurst Gardens Care Home

Thank you for taking the time to share your experience of Penhurst Gardens. We were only too pleased to help and I'm glad we met your expectations. Best wishes, Matthew

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Review from Barbara T (Daughter of Resident) published on 6 February 2017
Submitted via Website • Report

Overall Experience

My mother was the first person to be hosted at Penhurst Gardens Care Home. The establishment had only just opened. She was treated with great care and received a lot of special attention. The room is really nice and has views and access to the gardens, and Mum likes having some of her own things around

her. The staff showed competence in meeting her physical and care needs. They also put themselves out to make sure she is happy. The facilities are excellent. Very smart. The food is of a very high standard, and I particularly like that science is applied to it's delivery to each client, to ensure that their dietary needs are met & that their weight is optimal. My mother's health has stabilised & generally improved since she has been there. As a family, we are able to visit at any time, and there are several places where we can all be together in comfort and privacy. We even had Christmas lunch there in the bar/lounge area. Our requests are usually met promptly. Generally, we are happy.

Reply from Matthew Berry, Home Manager at Penhurst Gardens Care Home

Thank you for taking the time to review Penhurst Gardens. Your feedback will be shared with the whole team. Best wishes, Matthew

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Review from Jo H (Daughter of Resident) published on 6 February 2017
Submitted via Website • Report

Overall Experience

My mother moved into Penhurst after suffering a stroke. She needs a great deal of care, which the staff at Penhurst expertly provide with warmth, grace, and the utmost professionalism, whether they are carers, nurses, housekeepers or catering staff. They are genuinely caring and build strong, open relationships

with the residents and their families. The environment is lovely - more like a hotel than a traditional care home - and the food is great. No-one wants to see their parents in a care home, but if it's necessary, this one couldn't be better.

Reply from Matthew Berry, Home Manager at Penhurst Gardens Care Home

Thank you for sharing your experience of Penhurst Gardens. The team work incredibly hard and I'm very pleased to be able to share your feedback with them. Warm regards, Matthew

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Penhurst Gardens Care Home

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