Other Care Homes you may be interested in:
Penumbra Milestone has a Review Score of 1.4 (1.417) out of 10, based on 1 reviews in the last 2 years. Over all time Penumbra Milestone has 1 review.
Review from F W (Resident) published on 22 April 2024
Submitted via Website •
Report
Overall Experience
1.0 out of 5
Reply from Debbie McLachlan, Head of Services (East) at Penumbra Milestone
We wanted to acknowledge your review. First of all, the circumstances you describe after leaving our care at Milestone must be upsetting for you. We thought it might be helpful to explain how our support works. The Milestone service provides onsite care and support to residents for a defined period of time. The Milestone service does not extend to the housing and other community support you mention, after a resident leaves our care. Of course, we always want to be upfront and if you feel that we did not meet your expectations during your stay with us at Milestone, we do have a complaints and feedback process. If you would like to raise a complaint and/or talk with one of our senior team, please do contact us on: complaints@penumbra.org.uk, or visit www.penumbra.org.uk/feedback/.We hope this is helpful and we wish you well. Kind regards Debbie McLachlan, Head of Services (East)
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 1.4 (1.417) out of 10 for Penumbra Milestone is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 1.4 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 1.417 for Penumbra Milestone is calculated as follows: ( (1 Excellents x 5) + (1 Poors x 2) + (10 Very Poors x 1) ) ÷ 12 Ratings = 1.417
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 0 Points relating to the number of positive Reviews for Penumbra Milestone is based on 0 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) =
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 10 registered maximum number of service users is 2. 0 Positive Reviews ÷ 2 = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 17 Aug 2022
| How well do we support people's wellbeing? |
Very good
(5) |
| How good is our leadership? |
Very good
(5) |
| How good is our staff team? |
Very good
(5) |
| How good is our setting? |
Very good
(5) |
| How well is care and support planned? |
Very good
(5) |
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
View Latest ReportPlease Contact Us for Latest Vacancies
Loading
Loading events
There are no Team Members posted yet
