Pilling Nursing Home

Smallwood Hey Road, Pilling, Preston PR3 6HJ
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9.8 25 Reviews
  • Pilling Nursing Home, Preston
Pilling Nursing Home provides accommodation for older people who need nursing or personal care, dementia, physical disabilities, sensory impairments, treatment of disease, disorder or injury.

The home in Preston in Lancashire is warm and welcoming, and a team of highly qualified care and nursing staff are on hand to deliver person-centred care.

The resident chef provides a daily menu of tasty and nutritious food, and any special dietary requirements can be catered for.

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Care Provided by Pilling Nursing Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 32 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Palliative Care

Good to Know

  • Person in charge
  • Kirsty Lomas (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (32)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Pilling Nursing Home Reviews (25)

Total of 25, showing 1-20
9.8

Pilling Nursing Home has a Review Score of 9.8 (9.828) out of 10, based on 11 reviews in the last 2 years. Over all time Pilling Nursing Home has 25 reviews.

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Review from Juliet M (Daughter of Resident) published on 13 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was cared for with kindness and compassion at the nursing home. The staff are efficient, professional and the home is well run. We are so grateful that her admission was expedited to allow her access to nursing care and that the home looked after her and us, her family, so well when she was
discharged from hospital for end-of-life care. If anyone is looking for residential nursing care they can do no better than Pilling Nursing Home.

Reply from Kirsty Lomas, Manager at Pilling Nursing Home

Thank you so much for your lovely review. It was a pleasure to care for your Mum in the short time she was with us. Sending love and best wishes, take care.


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Review from C F (Daughter of Resident) published on 6 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since the arrival of my father, I have been very impressed with the service provided by Pilling Nursing Home. It has been an exemplary level of service they provide.
The 24 hour care provided, looking after the medicine and pain relief and organising oxygen supply - when transition from hospital was
sadly lacking. They took on his case and have turned him around. He is now able to walk and not in pain and has had a complete turnaround.

Reply from Kirsty Lomas, Manager at Pilling Nursing Home

Thank you so much for taking the time to submit a review. It is a pleasure to be caring for such a gentleman and to also get to know you all. I will ensure this is passed over to the rest of the team. Thank you again.


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Review from J C (Granddaughter of Resident) published on 10 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma was not in the Nursing Home for long. However, the time she spent there was brilliant! The care she received was second to none. Each staff member was always so delightful and very accommodating! My grandma had dementia, however, sadly passed away from other complications that quickly took
a turn for the worse. We will be forever grateful for the team at Pilling Nursing Home, who really went above and beyond to get Grandma back home from hospital to spend her last few days in comfort and with her family around her. Thanks again for everything you all did!

Reply from Kirsty Lomas, Manager at Pilling Nursing Home

Thank you so much for taking the time to submit a review for us. It was a pleasure to care for your grandma in the short time she was with us. Sending love to you and the family.


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Review from Fiona C (Daughter-in-law of Resident) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was only in the nursing home for a few weeks before she sadly passed away. She absolutely loved being in the home and being a social butterfly herself loved the company of the other clients and staff. The love and care she received were second to none, especially in her last few days.
We can't thank the Pilling Nursing Home staff enough, nothing was too much trouble and everyone was treated with love and dignity. The one thing that really impressed us was it didn't have that horrible smell you sometimes get in a nursing home. Well done to the team.

Reply from Kirsty Lomas, Manager at Pilling Nursing Home

Thank you for taking the time to send us a review and for your lovely, kind words. I will make sure this is passed over to the rest of the team. In her short period with us, she was a joy to care for and it was a pleasure to get to know you all as a family. Thank you again!


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Review from Fred C (Husband of Resident) published on 25 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every member of staff from cleaners to management, treats my wife as a resident, and myself as a visitor with the utmost respect and cheerfulness. I cannot thank all of them enough.

Reply from Kirsty Lomas, Manager at Pilling Nursing Home

Thank you so much for your lovely review! Its a pleasure to care for your wife and to welcome you all into the PNH family. Thank you for all your support!Kirsty


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Review from Liz W (Wife of Resident) published on 22 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been at Pilling Nursing Home prior to lockdown. He is well cared for, warm, clean and well-fed. Although he is very limited in what he can do, the team are so very caring and have a great connection with him. I mentioned how he used to love to watch the birds in our garden when he was
home and the following visit, he had bird pictures on the walls of his room.
The peace of mind that Pilling Nursing Home give me is immense.

Reply from Kirsty Lomas, Manager at Pilling Nursing Home

Thank you so much for your kind words. It's a pleasure to have him in our care and lovely to know you have peace of mind.
Thank you for your ongoing support.


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Review from Gloria G (Wife of Resident) published on 22 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident for quite some time, and I am so happy with the standard of care he receives, as my mind is at rest when I leave him. The staff are so kind and patient with him and at times his behaviour has been very challenging. There is a lovely atmosphere within the home where everyone
is treated with respect, whether they are residents or visitors. It is like one big happy family. My husband's room is perfect for him and the staff make it feel like home.
To sum up I would be devastated if he had to leave Pilling Nursing Home.

Reply from Kirsty Miller, Manager at Pilling Nursing Home

Thank you so much for your kind words. It is a pleasure to have him in our care and lovely to know you are still happy with the care he receives.
Thank you for your ongoing support.


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Review from R B (Husband of Resident) published on 17 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident at Pilling Nursing Home for almost six years and during that time she has received an exceptional level of care. This could not have been easy during the Covid pandemic and resulting lock down.
Two former homes “washed their hands of her” when she became very aggressive
owing to her dementia.
At Pilling, management find ways to minimise such problems, while still ensuring residents maintain their dignity and well being.
At present, my wife appears to be calm, happy and content, which I feel reflects the love, care and attention she receives from every single member of staff.
A very big “Thank You” from me to everyone involved with looking after my wife.

Reply from Kirsty Lomas, Manager at Pilling Nursing Home

Thank you for your lovely review and positive feedback. I'm really glad you are happy with the care provided. It's an absolute pleasure having you both as part of the Pilling Nursing Home family!
Thank you again,
Kirsty


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Review from A B (Son of Resident) published on 17 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall excellent experience, wonderful care provided to my mother and extended to my father when visiting.
Welcoming and compassionate.
Very highly motivated staff who embody "the right attitude" and seem to genuinely care about the residents so appear to be extremely well lead with a good working
environment.

Reply from Kirsty Lomas, Manager at Pilling Nursing Home

Thank you for your lovely review!
It has always been a pleasure having your Mum in our care.
I will pass on your positive feedback to the team.
Thanks again,
Kirsty


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Review from Julie C (Daughter of Resident) published on 17 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not be happier with the care and support received from Pilling Nursing Home. My dad was transferred from another care home where he was bed bound, not eating, barely awake, not engaging with anybody and he weighed a mere 54kg, he was classed as end-of-life care. Since coming to Pilling Nursing
Home he has gained more than 10kg in weight, he is eating and drinking independently, he is out of bed in the communal area every day and is now able to walk again! He has regained a good quality of life, me and the rest of the family couldn’t be happier! Pilling Nursing Home really go the extra mile they even set up a date for my mum and dad on one of her visits with a private meal, chocolates and flowers. Staff are lovely and really go the extra mile!

Reply from Kirsty Lomas, Manager at Pilling Nursing Home

Thank you so much for taking the time to give us a review!
Your dad is truly incredible with how far he has come. It's a pleasure to care for him and see him move from strength to strength.
Although, I think his achievements have been mainly biscuit fuelled!
Thank you again!


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Review from J A (Son of Resident) published on 4 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was said to be end of life. He is now talking and taking steps with help. Done a full U-turn. This place is helping him live the last years of his life happily and comfortably. The team are exceptional.

Reply from Kirsty Lomas, Manager at Pilling Nursing Home

Thank you so much for your review.
The team at Pilling Nursing Home are so proud of your dad's achievements as I'm sure you all are too!
I will make sure to pass your lovely feedback to the team.


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Review from Stephen G (Son of Resident) published on 16 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went into Pilling after a stay in hospital. From the very first contact with Pilling Nursing Home, the staff could not have been more helpful, particularly the operations manager! Mum was discharged from the hospital directly into the home. When I went up the following week, it was with some trepidation
that I met Mum in the private visiting lounge and explained that she would not be able to go back home. I was relieved to hear her say “that’s OK, I love it here, everybody is really lovely”. Mum’s statement really sums up Pilling Nursing Home, the place itself is lovely and welcoming, the main lounge is light and bright, and there is a delightful conservatory looking out onto an attractive garden area. Mum’s room is bright and airy and overlooks the garden. All the staff I have dealt with have been very caring and have a wonderful rapport with all the residents, not just my Mum. I live 250 miles and four hours away, so knowing that Mum is somewhere safe, where she is happy and well-cared for, gives me peace of mind.

Reply from Kirsty Lomas, Manager at Pilling Nursing Home

Hi Stephen, thank you so much for your heart-warming feedback. It's lovely to hear that your mum is so happy in her new home with us.
I will ensure your kind words are passed on to the team-it's always a pleasure to share positive feedback. Take care and speak soon.


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Review from Peter J (Son of Resident) published on 16 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is excellent. All staff are completely professional and have been extremely kind to my lovely mother, who has Parkinson's and Dementia. Importantly, they communicate with my family whenever there is even a slight change in my Mum's behaviour and so we feel very safe and included in her
overall care. The Manager and her team should be massively commended on how they are caring for our most vulnerable, especially during these very challenging times.

Reply from Kirsty Miller, Manager at Pilling Nursing Home

Thank you so much for taking the time to submit this review. Your feedback is really appreciated and I will ensure this is passed onto the rest of our team.
It is a pleasure to care for your Mum and for her to have loving and caring family support.
Thank you again and speak soon!


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Review from Nicki S (Daughter of Resident) published on 13 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has resided in Pilling Nursing Home since April 2021 after several other homes failed to meet his needs and deal with his challenging behaviour. Before his admission, I contacted the home and for the first time in two months, I was listened to. The management is fantastic, nothing seems to
phase them and I absolutely take my hat off to the way the staff have cared and supported my father to date. Staffing levels seem adequate, staff are friendly and the home-cooked meals look great! It’s peace of mind to know my father is being well cared for and kept safe. I honestly can’t thank the staff enough and I highly recommend this home.

Reply from Kirsty Miller, Manager at Pilling Nursing Home

Thank you so much for your review! These comments are really appreciated and I'll feed them back to our team.
I'm so glad you feel supported with us and we thank you for the support you provide as well.


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Review from Suzanne F (Daughter of Resident) published on 9 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father became a resident following a short stay in hospital. He suffered from Dementia and Alzheimer's and his condition had deteriorated suddenly. He became aggressive and delusional. From the minute he arrived at Pilling Nursing Home we knew he was in safe and caring hands. We were in daily phone
contact, they were open and honest at all times and reassuring. They kept us informed of the medication changes to help manage his condition, his routines, who was caring for him, how he was responding and his overall health. As a family we knew how extremely challenging his behaviour had become but we could see (from window visits and calls) how he was responding to the care of the staff and becoming more manageable. In the short period he stayed with them we felt that the staff had become like extended family and it was clear to us how much they cared for him. All staff are professional, caring, supportive and I would strongly recommend this home to anyone considering care for their loved ones.

Reply from Kirsty Miller, Manager at Pilling Nursing Home

Hi Suzanne,
Thank you so much for your lovely feedback.
It really was a pleasure to care for your father and although he was only with us for a short period, his character will stay with us.
Thank you for all your support as a family and we hope to see you soon (when covid allows!)


Take care,
From all the team at PNH


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Review from I B (Respite Resident) published on 12 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff team within Pilling Nursing Home are excellent they are responsive and proactive towards need ensuring care is of an individualised plan. It is apparent to see this from the moment you walk in it’s like “one big family”.
There is always something going on for residents to interact, it certainly
is a fantastic home!

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Review from Helen H (Granddaughter of Resident) published on 19 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my husband's grandma received in this home was excellent which was evidenced in the fact that she was very happy during her time here.
Despite being continually busy with very varied challenges, the staff were always happy, patient and kind towards the residents.
The home was kept clean and
smelt fresh whenever I visited.
Residents were provided with appetising in-house cooked meals and snacks and visitors had the option to join with their resident friend/relative at mealtimes if desired.
The level of nursing care provided was excellent with high levels of professionalism.
I witnessed varied activities being provided for residents and although our grandma was unable to participate much she had the enjoyment of watching others.

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Review from James T (Son of Resident) published on 19 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father, who was suffering from Alzheimers, spent his final months of life here and the standard of care and support was outstanding. Nothing was too much trouble for the staff who were all so kind and considerate.
The facilities, food and entertainment for the residents was first class. My father
was treated with great respect and dignity as are all the residents. The family was always made to feel welcome when we visited, the manager and staff always went the extra mile.
The nursing care/provision was delivered in a very gentle and sympathetic manner. The rooms were excellent and the cleanliness of the home could not be faulted.
Placing any relative in a nursing home can be traumatic but I can honestly say this nursing home is brilliant.

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Review from Catherine M (Daughter of Resident) published on 16 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff and manager are very pleasant and always helpful. The accommodation is very clean and meals excellent. Nursing care is very well managed by the staff always.
I have seen great improvements over the past few months with more activities and objects to view by residents.
They all seem to have settled
well.

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Review from Helen B (Daughter of Resident) published on 5 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has Alzheimer's and had become aggressive which was totally out of character. Since coming to Pilling Nursing Home she has returned to her sweet, loving nature. She sits in the lounge smiling and says "It is lovely here, isn't it?"
The staff have made an effort to get to know the person behind
the condition, finding out what her interests were and tailoring their approach to her individual needs and personality. All members of staff make the time to stop and smile or have a chat as they go past. Instead of simply reacting to the inevitable Alzheimers mood swings they anticipate difficult situations, read the signs and divert attention, thus avoiding the distress and frustration which had taken hold of mum before she arrived at Pilling Nursing Home. This level of care is priceless. Each time I visit I come away happy in the knowledge that mum is being looked after by people who want the best for her and will do all they can to make her happy as well as looking after her physical needs.

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Current Review Score: 9.8 (9.828)

Overview of Review Score

The Review Score of 9.8 (9.828) out of 10 for Pilling Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.828 for Pilling Nursing Home is calculated as follows: ( (108 Excellents x 5) + (18 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 128 Ratings = 4.828

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Pilling Nursing Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Oct 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Pilling Nursing Home

What types of Care is Pilling Nursing Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Pilling Nursing Home provide?

Palliative Care & Convalescent Care are other types of care provided.

How many Rooms does Pilling Nursing Home have?

There are 32 Single Rooms.

What are the Facilities & Services at Pilling Nursing Home?

Own Furniture if required, Smoking not permitted, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Pilling Nursing Home to the centre of Preston?

14.3 mile(s) as the crow flies, distance by road may be significantly further.