Pilling Nursing Home

Smallwood Hey Road, Pilling, Preston PR3 6HJ
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9.8 25 Reviews
  • Pilling Nursing Home, Preston
Pilling Nursing Home provides accommodation for older people who need nursing or personal care, dementia, physical disabilities, sensory impairments, treatment of disease, disorder or injury.

The home in Preston in Lancashire is warm and welcoming, and a team of highly qualified care and nursing staff are on hand to deliver person-centred care.

The resident chef provides a daily menu of tasty and nutritious food, and any special dietary requirements can be catered for.

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Care Provided by Pilling Nursing Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 32 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Palliative Care

Good to Know

  • Person in charge
  • Kirsty Lomas (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (32)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Pilling Nursing Home Reviews (25)

Total of 25, showing 21-25
9.8

Pilling Nursing Home has a Review Score of 9.8 (9.828) out of 10, based on 11 reviews in the last 2 years. Over all time Pilling Nursing Home has 25 reviews.

Overall Experience

  • 24
  • 1
  • 0
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Date Published

25
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5
11
14

Review from S H (Daughter of Resident) published on 7 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since mum arrived, we have seen much improvement in her well-being. Notably, her alertness, being awake, dressed and quite significantly is now mobile without the need of a frame and no longer requires specialist cups/cutlery.
The change is remarkable and a joy to see. More importantly, she is happy
in her surroundings and shows genuine affection for residents and the caring staff. It's very reassuring to see how well she has fitted in and how welcome they have made mum and all of her visitors feel too.
They have numerous activities on offer from manicures to cake decorating and regular varied entertainment which the residents clearly enjoy.
From the quality of food (notably the homemade afternoon cakes) to special occasions from Halloween to Xmas being noted and celebrated. Worthy praise especially to the staff who came in on Xmas day to visit the residents even though it was their day off.
The staff are attentive, mindful of mum's condition and always treat her with the utmost of respect.

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Review from M P (Daughter of Resident) published on 29 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been under the care of Pilling Nursing Home for the past 9 months, after careful consideration, we decided to take dad here. We are so pleased we did and can't praise this home enough. Although my dad has Alzheimer's and no two days are the same for him, the care each day he receives is
faultless.


You can tell he is loved by all and you can see it in dad with how he responds back to all the staff. In his own little world, he is happy and contented here and loves them all. Believe me, this is a big plus for us to know this and see it in dad, this includes carers, nursing staff, domestic and all concerned in the running of the home. This is a loving and warm home where everyone can't do enough and where we as a family, can leave our loved one at peace knowing he is getting the utmost care.


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Review from B.M (Wife of Resident) published on 28 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited many nursing homes. Was pleased to find Pilling Nursing Home was opening again with a compleat new revamp, under new owners and management. My husband was the first in on April 12th, 2017. I have nothing but praise for the genuine care shown by both staff and management. It’s clean, welcoming,
friendly, nothing to much trouble. Food is excellent. I am fully involved in his care plan. The environment is stimulating and this is ongoing. There’s entertainment and outings. Two lounges one as a quiet area. Good garden at the back of the house. Bedrooms good size well equipped. Manager and her support team always approachable no matter how busy, will listen and act upon what is discussed. I feel there support and care for me also.

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Review from Jean E (Wife of Resident) published on 12 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff are kind and considerate.
They made Christmas Day really special.
Everyone got a present from Father Christmas.
They organise trips out and entertainment.
The home is clean and warm.
When the weather is nice they have a nice garden to sit in.

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Review from W H (Son of Resident) published on 20 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My overall impression of Pilling Nursing Home is very positive. My mother has been a resident for 4 months and despite dementia problems, has settled in nicely. There seems to be an adequate number of staff, all with a cheery nature. Nothing really to fault. All in all, a well-run nursing home.

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Current Review Score: 9.8 (9.828)

Overview of Review Score

The Review Score of 9.8 (9.828) out of 10 for Pilling Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.828 for Pilling Nursing Home is calculated as follows: ( (108 Excellents x 5) + (18 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 128 Ratings = 4.828

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Pilling Nursing Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Oct 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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