Pine Martin Grange Care Home

Sandford Road, Sandford, Wareham BH20 7AJ
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8.6 65 Reviews
Pine Martin Grange offers homely comforts in a luxury setting. The ground floor is arranged for people with residential needs, many rooms having patio doors opening onto landscaped gardens. The first floor is specifically designed to meet the needs of people living with dementia.

Fees for the service are all-inclusive and cover everything from the bar and private dining to use of the gym and hair salon.

The home enables residents to live life as independently as possible with the reassurance that 24-hour care provision is close at hand when needed.

At Pine Martin Grange there is a whole home approach and 'going that extra mile' is all part of the service.

The environment encourages sociability with a number of lounges and a bar and bistro/cafe offering refreshment to residents and their friends.

Residents can enjoy the peacefulness of the gardens, read quietly in the library or pay a visit to the beauty salon where they can enjoy being pampered by the hairdresser or beautician.

The home offers a full programme of activities and social events.
Residents are able to access the gym and the home offers instruction on how to make the most of your visits.

The home has an experienced head chef and varied menus cater for all tastes.

Visitors are encouraged and the hospitality is extended to family and friends. Evenings can be spent watching a movie in the cinema or enjoying a drink on one of the home's many terraces.

Pine Martin Grange was awarded Best New Care Home by Pinders 2018.
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Care Provided by Pine Martin Grange Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 64 Service Users
  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Helen Lacey (Home Director)
  • Admission Criteria
    • Please contact the home to discuss your individual requirements
    • Ages 18+
  • Room Information
    • Single Rooms (64)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017
    • Number of floors: 1

Funding & Fees Guide for Pine Martin Grange Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,695
    • Self-Funded Residential Dementia Care from £1,695
    • Self-Funded Nursing Care from £1,695
    • Self-Funded Nursing Dementia Care from £1,695
    • RESPITE Self-Funded Residential Care from £1,841
    • RESPITE Self-Funded Residential Dementia Care from £1,841
    • RESPITE Self-Funded Nursing Care from £1,841
    • RESPITE Self-Funded Nursing Dementia Care from £1,839

  • Fees are all inclusive of everything. LA accepted with a top up.
  • (these prices are only a guideline, please contact Pine Martin Grange Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at any time


  • Parking

  • Plenty of parking to the front and rear of the home


Pine Martin Grange Care Home Reviews (65)

Total of 65, showing 1-20
8.6

Pine Martin Grange Care Home has a Review Score of 8.6 (8.635) out of 10, based on 7 reviews in the last 2 years. Over all time Pine Martin Grange Care Home has 65 reviews.

Overall Experience

  • 55
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Date Published

65
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Review from Martina W (Respite Resident) published on 16 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband needed urgent respite care after a long stay in hospital. The management team at Dormy Care found him a room at Pine Martin Grange, and within a few days he was there, it was amazing! From the first day, my husband completely felt at home. The facilities are like being in a five-star hotel,
the food is excellent. My husband has a rare neurological condition and within a couple of days, all the staff had been trained to understand his needs. We were very impressed with the knowledge of the nursing staff. All the staff are just lovely, caring and supportive. He really enjoyed the physio sessions that he had twice a week in the gym. He even had a trip to the beach for ice cream. Thank you all at Pine Martin Grange.

Reply from Helen Lacey, Home Director at Pine Martin Grange Care Home

Thank you so much for your lovely review - it was a pleasure to support your husband and to meet you both.


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Review from Karen S (Daughter of Resident) published on 29 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so relieved that my mum has found Pine Martin Grange as her new home. The staff have been amazing, settling her in and ensuring that she is comfortable. Her room is very clean and bright with a lovely view out onto a beautiful patio/garden. The food is excellent. Activities are organised both morning
and afternoon by amazing staff. The manager is approvable and efficient. All carers/nurses/catering/activity staff are brilliant. Thoroughly recommend!

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Review from Elizabeth R (Respite Resident) published on 5 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This care home is very well appointed and comfortable but expensive if you do not need nursing as in my care after an operation to recover. The staff are very helpful and good, looking after people with all sorts of ailments.

Reply from Helen Lacey, Home Director at Pine Martin Grange Care Home

Thank you for your review - we enjoyed having you stay with us and hope to see you again.


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Review from S D (Respite Resident) published on 4 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I stayed for a respite stay and everything was great.

Reply from Helen Lacey, Home Director at Pine Martin Grange Care Home

Thank you so much - it was a pleasure to have you stay with us.


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Review from M F (Wife of Resident) published on 4 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent all round. My husband enjoyed his stay.

Reply from Helen Lacey, Home Director at Pine Martin Grange Care Home

Thank you so much for your lovely review - we look forward to seeing you both soon.


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Review from Stephen H (Nephew of Resident) published on 28 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt was at Pine Marten for what turned out to be a brief stay. On the day that she was admitted, I came away wishing that we had made the arrangements sooner. That impression only increased over the time that she was there. I live 160 miles from the home and they phoned me at home to update me on
her progress. When I came back a week later I ended up staying for over 24 hours and I was made to feel so welcome and cared for and I was only a visitor! I really do wish that my aunt had been better able to experience/be aware of the care at Pine Marten for a lot longer. I sat in my aunt's room for a lot of that 24 hours and the frequency of visits by care assistants and nurses and, almost as importantly, their attitude, was excellent. If I had other relatives locally in need of care then I would put Pine Marten top of a list of ones that I would look at to recommend/arrange.

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Review from N R (Daughter of Resident) published on 25 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

There is no doubt that this home has all the bells and whistles of a newly appointed care home. However, the needs for dementia patients were sadly lacking. My father was in the home for approximately six months. As a family we were repeatedly going in and having to clear up after my Dad's mishaps;
from literally wiping excrement walked across the carpet, to regularly cleaning his bathroom, to getting him in a shower. He got a nasty eye infection from repeatedly rubbing his eye with dirty fingernails.
Admittedly my father was not the easiest of patients. As a result, he was drugged up to the eyeballs to keep him quiet. Since moving him to a different home we have been able to take him off this medication and he is much happier and calmer. In conclusion, I would say that choose carefully if your loved one is in need of a lot of care. This home will leave too many of their patients unattended for too long. I'm assuming much of it is due to too high a patient ratio to staff numbers.

Reply from Helen Lacey, Home Director at Pine Martin Grange Care Home

I am so sorry to hear that you were dissatisfied with the service we provided to your father during his stay with us. During the initial time following his admission, we were more than able to meet his needs and he was happy and settled. As time progressed, we did our very best to support his escalating behaviours but it became very clear after an incident that this was not going to be possible in the longer term. We communicated our concerns and actions to your mother who was a frequent visitor and aware of the issues we were dealing with, including his refusal to accept personal care/continence management. We also involved the Community Mental Health team and his own GP at all stages and they advised us on medication and support. Our staffing levels are determined according to the assessed needs of those living in the home and never fall below this. Your father received one to one care for a considerable period of time until a suitable specialist home could be found.


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Review from Geraldine V (Sister of Resident) published on 30 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff take good care of my sister. They facilitate her care with the agencies outside of the home.
They communicate with me on a regular basis.
Overall I find a well-run caring home.
The atmosphere is very pleasant.

Reply from Helen Lacey, Home Director at Pine Martin Grange Care Home

Thank you for sharing your kind thoughts. It is a pleasure to support your sister here at Pine Martin Grange.


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Review from S K (Son of Resident) published on 27 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted with the care Mum is receiving at Pine Martin. The staff are very caring and supportive. Mum has settled well into her new home. Visitors are always made welcome. I couldn't ask for more for Mum.

Reply from Helen Lacey, Home Director at Pine Martin Grange Care Home

Thank you for your feedback, it is a pleasure to care for Mum and to receive any visitors into our home. The team will be delighted to hear your thoughts.


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Review from Wendy B (Daughter of Resident) published on 26 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum and dad have settled well into Pine Martin Grange. The manager is very approachable and deals with any queries quickly and efficiently.
Despite the challenges with staffing throughout the healthcare sector, staff at Pine Martin Grange are thoughtful and kind and Mum and Dad always look clean
and tidy and well cared for.

Reply from Helen Lacey, Home Director at Pine Martin Grange Care Home

Thank you for your kind feedback - the team strive to deliver an extremely high standard of care and will be delighted to hear your thoughts. Our activities programme is constantly evolving to meet the needs and preferences of our residents, hopefully, the future programmes will be of greater interest to your mum and dad.


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Review from Gordon R (Son of Resident) published on 26 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased. Mum is safe, clean, fed, warm and treated with dignity.
Management/staff are very approachable and professional. Record keeping is excellent. Residents are known.
Find it a little disconcerting that residents can enter each other's rooms when doors are closed.
Overall very pleased
to have found Pine Martin Grange for Mum.

Reply from Helen Lacey, Home Director at Pine Martin Grange Care Home

Thank you for your kind words about our home and the care and support Mum receives. Happy to discuss anything that is concerning you with regards to residents that may walk with purpose. My door is always open so do pop in and chat with me next time you visit.


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Review from Gill S (Sister of Resident) published on 26 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has complex medical needs but is younger than most residents in the home. The team have worked hard to make her feel at home. They are lovely people and the home is a pleasant environment for her and her visitors.

Reply from Helen Lacey, Home Director at Pine Martin Grange Care Home

Thank you for choosing Pine Martin Grange for your sister, it is an absolute pleasure to be able to care and support her in our home. We are working on our menu development to further improve our food offerings, which hopefully will meet your sister's requirements.


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Review from Elizabeth S (Daughter of Resident) published on 26 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Pine Martin Grange are absolutely wonderful with Mum and she is well cared for, safe and happy. The facilities and activities are second to none and as a family member of a resident, I feel listened to and welcome.

Reply from Helen Lacey, Home Director at Pine Martin Grange Care Home

I am delighted to read your review and extremely pleased to read how happy you are with everything. I am thrilled that we have communicated so well together to ensure Mum's care needs are met.


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Review from Julia D (Daughter of Resident) published on 26 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident at Pine Martin for about 18 months. We decided to move him there after trying live-in carers and respite homes where he lived which did not compare with Pine Martin Grange. Dad is type 1 diabetic and not the easiest of characters to manage but we are very happy with the home
and the care it provides. He has a lovely room, can take part in planned activities as he wishes and enjoys very good food. In particular, the care and nursing he receives and the positive, approachable attitude of all the staff is of a very high standard, very reassuring and appreciated.
The team have managed the challenges of Covid very well and now the worst is hopefully past, it will be good for the residents such as Dad to be taken out and about, for a change of scene.
Thanks to everyone there for providing such a good quality of life for a 93-year-old!

Reply from Helen Lacey, Home Director at Pine Martin Grange Care Home

Thank you for kind words about Pine Martin Grange, it is an absolute pleasure to care for your father and we are delighted you are happy with the care he receives, something myself and my team pride ourselves on.


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Review from Susan S (Daughter of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The management and staff at Pine Martin Grange made great efforts to help my mother settle in when she moved in as a permanent resident after the painful decision to leave her home of 35 years. The food, surroundings and facilities are exemplary. It was a difficult journey for Mum as she's suffered
issues with her health and well being but the support and care from the Pine Martin team has been tremendous.

Reply from Donna Milne-Barron, Family Liaison Manager at Pine Martin Grange Care Home

Thank you for taking the time to review our home. We are here to support you all and are thrilled with how your Mum is adapting.


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Review from L M (Daughter of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Pine Marten Grange could not have done more for my mother during her respite stay. They were attentive, thoughtful, efficient and kind. The facilities are excellent and the place has a real feeling of home about it.

Reply from Donna Milne-Barron, Family Liaison Manager at Pine Martin Grange Care Home

Thank you for your wonderful review. We are delighted that your mother enjoyed her respite stay and look forward to welcoming you all back in the future.


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Review from L M (Niece of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt seems happy with the care she is receiving. When I’m there the staff are very caring and treat her with respect as an individual. However, I do feel that the floor my aunt is on is understaffed. There have been two occasions when her hearing aids weren’t in. It makes such a difference if she
can hear better. Also her dental plate with several teeth on it was lost. She would never remove it herself in the day which leads me to believe it wasn’t put away properly at night.

Reply from Donna Milne-Barron, Fam at Pine Martin Grange Care Home

Thank you for taking the time to review our home. We are sorry you have some concerns and would welcome the opportunity to discuss these with you.


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Review from Fiona D (Daughter of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Thank you to the kind care staff who looked after my Mum in her final months. It was a difficult time for the family and my Mum but kindness goes a long way at such times. Thank you Pine Martin Grange.

Reply from Donna Milne-Barron, Family Liaison Manager at Pine Martin Grange Care Home

Thank you for taking the time to write this, we appreciate what a difficult time you have all been through and are glad that we could support you all.


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Review from Lynne A (Daughter of Resident) published on 27 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum ended up on Pine Martin Grange after several months in hospital. All the staff were warm and welcoming and the atmosphere was lovely. They welcomed my dad and family with open arms and we could not have wished for a better place for her final few weeks.

Reply from Donna Milne-Barron, Family Liaison Manager at Pine Martin Grange Care Home

Thank you for your kind words, we feel very privileged that we could support you all and glad that we could provide your mum with the very best care and support.


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Review from Maria H (Daughter of Resident) published on 12 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff are lovely; they all seem to go above and beyond to make my mother settle in. The room is so nice and clean. Knowing that my mother is being well cared for is a huge relief for her family. I definitely recommend Pine Martin Grange; it is excellent.

Reply from Donna Milne-Baron, Family Liaison Manager at Pine Martin Grange Care Home

Thank you for your wonderful review. We are thrilled about how happy you are with everything and how well mum has settled.


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Current Review Score: 8.6 (8.635)

Overview of Review Score

The Review Score of 8.6 (8.635) out of 10 for Pine Martin Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.566 for Pine Martin Grange Care Home is calculated as follows: ( (66 Excellents x 5) + (8 Goods x 4) + (3 Satisfactorys x 3) + (2 Poors x 2) + (4 Very Poors x 1) ) ÷ 83 Ratings = 4.566

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.069 Points relating to the number of positive Reviews for Pine Martin Grange Care Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8. 6 Positive Reviews ÷ 12.8 = 0.469

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 May 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Meet the Team (4)

Helen

Helen Lacey

Job Title: Home Director

Joined: 2022

I have worked in healthcare for the last 10 years, initially starting at a GP practice as a part-time receptionist when my children were very small. Prior to this, I had a career in events management and sales. The practice trained me in HCA work and phlebotomy, and I progressed to holding blood clinics and assisting with minor operations. When I decided to return to work full time as my children got older, I gravitated toward residential care – I had hugely enjoyed working with my elderly patients in my phlebotomy clinic and wanted to continue in a role where I had this contact. I worked for a provider initially as a Home Services Advisor, progressing to a regional role. I then made the transition into Care Home Management 4 years ago and haven’t looked back. I have managed both nursing and residential homes in Dorset, most recently commissioning a brand new service. I am delighted to join the Dormy Care team and be part of a team that puts the daily experience and ongoing quality of life of our ladies and gentlemen at the heart of all it does. I have a BSc (Hons) in Management and an NVQ Level 5 in Operations Management. Outside of work I am a Mum of 2 boys, a keen swimmer and a yoga practitioner.

... Read more
Jon

Jon Rose

Job Title: Maintenance Manager

Joined: 2017

Maintenance Manager
As head of Maintenance it is my duty to ensure and maintain all our compliance and look after the health and safety of everyone who lives, works and visits Pine Martin Grange. I never get bored working in this environment as every day is different. It is a real honour to work with and help our elderly as they get older!
Experience
I’ve been working looking after maintenance and conformance in the care environment for the last twelve years and gained lots of experience. I have an interest in health and safety and recently completed my IOSH (Institution of Occupational Safety and Health) in managing safety.
About Me
I’m a proud father of three daughters and a son and have three lovely little granddaughters. In my spare time music is my interest as I was once a professional musician. During this time I was lucky enough to travel all over the country and Europe playing music, studio, radio and even performed at the Cheltenham Gold Cup on Channel 4 and Sky TV. I was fortunate to meet and perform alongside many famous people and did enjoy that time very much. I also like most sport, and am a lifelong Manchester United Fan! I’m a happy kind of person and enjoy meeting new people and getting to know them.

... Read more
Paula

Paula Loton

Job Title: Head of Housekeeping

Joined: 2017

Paula has worked in housekeeping for over 20 years. She has been at Pine Martin Grange since 2017 when it opened and has built a fabulous housekeeping team.
She has exceptionally high cleaning standards and is a big advocate and promoter of all our infection control procedures.
Paula is passionate about her role and creating and maintaining a happy home.

... Read more
Jo

Jo Phimister

Job Title: Home Administrator

Joined: 2020

I have worked at Pine Martin Grange for just over a year starting as an Admin Assistant in Dec 2020.
I love working with people and have worked in various Supervisory roles within the Hospitality and Retail sectors.
I have always enjoyed Admin tasks and working at Pine Martin Grange allows me to utilise my skills, whilst building good relationships with our Residents and their families.

... Read more

Frequently Asked Questions about Pine Martin Grange Care Home

What types of Care is Pine Martin Grange Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment, No Medical Intervention & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Pine Martin Grange Care Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Pine Martin Grange Care Home have?

There are 64 Single Rooms.

What are the Facilities & Services at Pine Martin Grange Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Pine Martin Grange Care Home to the centre of Wareham?

1.8 mile(s) as the crow flies, distance by road may be significantly further.