Pine Martin Grange Care Home

Sandford Road, Sandford, Wareham BH20 7AJ
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8.6 65 Reviews
  • Pine Martin Grange Care Home, Wareham
Pine Martin Grange offers homely comforts in a luxury setting. The ground floor is arranged for people with residential needs, many rooms having patio doors opening onto landscaped gardens. The first floor is specifically designed to meet the needs of people living with dementia.

Fees for the service are all-inclusive and cover everything from the bar and private dining to use of the gym and hair salon.

The home enables residents to live life as independently as possible with the reassurance that 24-hour care provision is close at hand when needed.

At Pine Martin Grange there is a whole home approach and 'going that extra mile' is all part of the service.

The environment encourages sociability with a number of lounges and a bar and bistro/cafe offering refreshment to residents and their friends.

Residents can enjoy the peacefulness of the gardens, read quietly in the library or pay a visit to the beauty salon where they can enjoy being pampered by the hairdresser or beautician.

The home offers a full programme of activities and social events.
Residents are able to access the gym and the home offers instruction on how to make the most of your visits.

The home has an experienced head chef and varied menus cater for all tastes.

Visitors are encouraged and the hospitality is extended to family and friends. Evenings can be spent watching a movie in the cinema or enjoying a drink on one of the home's many terraces.

Pine Martin Grange was awarded Best New Care Home by Pinders 2018.

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Care Provided by Pine Martin Grange Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 64 Service Users
  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Helen Lacey (Home Director)
  • Admission Criteria
    • Please contact the home to discuss your individual requirements
    • Ages 18+
  • Room Information
    • Single Rooms (64)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017
    • Number of floors: 1

Funding & Fees Guide for Pine Martin Grange Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,695
    • Self-Funded Residential Dementia Care from £1,695
    • Self-Funded Nursing Care from £1,695
    • Self-Funded Nursing Dementia Care from £1,695
    • RESPITE Self-Funded Residential Care from £1,841
    • RESPITE Self-Funded Residential Dementia Care from £1,841
    • RESPITE Self-Funded Nursing Care from £1,841
    • RESPITE Self-Funded Nursing Dementia Care from £1,839

  • Fees are all inclusive of everything. LA accepted with a top up.
  • (these prices are only a guideline, please contact Pine Martin Grange Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at any time


  • Parking

  • Plenty of parking to the front and rear of the home


Pine Martin Grange Care Home Reviews (65)

Total of 65, showing 21-40
8.6

Pine Martin Grange Care Home has a Review Score of 8.6 (8.635) out of 10, based on 7 reviews in the last 2 years. Over all time Pine Martin Grange Care Home has 65 reviews.

Overall Experience

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Review from Simon A (Son of Resident) published on 31 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went into Pine Martin Grange for a month to recover after a term in hospital. The staff were wonderful and really, really helpful. We experienced such a lovely caring environment. I would happily recommend Pine Martin Grange.

Reply from Donna Milne-Barron, Family Liaison Manager at Pine Martin Grange Care Home

Thank you so much for sharing your feedback, we are delighted that you were happy with your mum's stay.


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Review from Jennie W (Daughter of Resident) published on 24 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent a couple of weeks at Pine Martin Grange, recuperating after a fall at home. It was a great relief to my brother and me to see her so well cared for. All the staff were extremely kind and cheerful, and the home has a lovely atmosphere. Our experience has been very positive - many thanks
to all the staff!

Reply from Donna Milne-Barron, Family Liaison Manager at Pine Martin Grange Care Home

Thank you for your kind words, we are delighted with how well your Mother thrived during her stay. I will pass on your thanks to all of the care team who will really appreciate this.


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Review from Ashley L (Grandson of Resident) published on 29 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandmother moved into Pine Martin Grange in June 2021, initially for a few weeks but it soon became a permanent arrangement.
Within days of her arriving we could see an improvement in her physical and mental health.
The care and attention nan receives is second to none, the way in which love and
care are demonstrated daily is excellent.
The stress, pressure and worry of nan living by herself were instantly lifted and she engaged with the team and other residents immediately.


I cannot recommend the home highly enough.


Thank you to everyone at Pine Martin Grange


Reply from Donna Milne Barron, Family liaison manager at Pine Martin Grange Care Home

Thank you for your lovely review, we are thrilled with how well your loved one is enjoying life in our home. Thank you for all your kind words we will let the team know.


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Review from J M (Power of Attorney of Resident) published on 15 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the outset, the staff at Pine Martin Grange Care Home have gone out of their way to make my relative and myself feel so welcome and at home. My relative has settled into life extremely well at Pine Martin Grange and enjoys the company of other residents and all the activities on offer. She often
states how "wonderful the staff are to her always referring to her by name and can't praise them enough". I find this incredibly reassuring. Visits together are much enjoyed in the comfort of her lovely room and staff often pop in to perhaps offer a cup of tea or a friendly chat and to ensure all is well. Pine Martin Grange has definitely been the right choice in providing my relative with a happy, safe and caring home in which she can enjoy her life.

Reply from Donna Milne-Barron, Family Liaison Manager at Pine Martin Grange Care Home

Thank you for your kind words that we will share with the team. We are delighted she is enjoying her stay with us


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Review from Leonie W (Daughter of Resident) published on 14 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother recently became a permanent resident at Pine Martin Grange following a couple of short respite stays, and we could not be more delighted with the care she has received. She is relaxed and happy and is enjoying the wonderful food and facilities and the many opportunities to socialise. She has
been relieved of all the stresses of living on her own and in many ways has been given a new lease of life. The transition could not have been easier and was a choice she willingly made after previously enjoying what she described as 'holidays' in Pine Martin. Despite current covid restrictions, we are able to visit regularly and the staff have been wonderful, ensuring the safety of the residents while, at the same time, making visitors feel warmly welcomed. We could not recommend it more highly.

Reply from Donna Milne-Barron, Family Liaison Manager at Pine Martin Grange Care Home

Thank you for your lovely review, we are delighted that you are happy with the care and support your mother is receiving and that she is now a permanent resident enjoying herself in our home.


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Review from A C (Daughter of Resident) published on 14 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I wanted to write a review to say how very impressed we all are with Pine Martin Grange. We loved it when we first walked in with the welcoming atmosphere and friendly staff who all immediately made us at home. The home itself is spotlessly clean and well managed. The resident's rooms are lovely and
spacious with the outside space available which is ideal. My mother who wasn't a big eater has not stopped complimenting the food which is great to hear. She's very happy which means everything to us as a family. Well done everyone at Pine Martin grange.

Reply from Donna Milne-Barron, Family Liaison Manager at Pine Martin Grange Care Home

Thank you so much for your review, we will pass on your kind words to all the team. It is wonderful to see how happy your mother is.


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Review from Karen S (Daughter of Resident) published on 16 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Please see my Relatives Testimonial on the Pine Martin Grange Facebook page dated 26th May 2021, or on Youtube, this gives details of why my parents were admitted to Pine Martin Grange for emergency respite from their home in Margate, during Covid and lockdown. Sadly both my parents recently passed
away in Pine Martin Grange, but received outstanding care in the 13 and 14 months of their stay. I cannot fault any aspect of the care they received, Pine Martin Grange even hosted a funeral tea in the Heritage Hall following their joint funeral for the family.

Reply from Janine May, Home Director at Pine Martin Grange Care Home

Thank you so much, Karen, it has been a privilege to care for your parents and support you during the past year. We are very proud of our home and the care we deliver and hugely appreciate you taking the time to confirm this in a review.


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Review from Philip W (Resident) published on 15 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Because of covid-19 restrictions, I was isolated in my room for two weeks with the only relief being when I was eventually allowed to sit out in the sun and fresh air. Without a phone or radio, the first four days were unbearable. Once freedom was restored, life improved immensely. Contact with other
residents, activities both indoors and outdoors (i.e. gardening) and communal dining made life more purposeful. Unfortunately, there was only one male companion and although many of the activities were stimulating, some were clearly for residents with dementia.

Reply from Janine May, Home Director at Pine Martin Grange Care Home

Thank you for taking the time to review your short stay. We do appreciate that the Government Guidelines regarding the 14-days in your room were frustrating for everyone, our priority was to keep everyone safe during these difficult times.


We offer a variety of activities and we are sorry that you didn’t find anything suitable, should you return for another stay, then we can discuss what you would enjoy being involved in. We do have phones, radios and televisions available, so please do let us know if there is anything we can do to help make any stay more comfortable and enjoyable.


We looking forward to welcoming you back to our home in the future.


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Review from M H (Son of Resident) published on 23 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff here go out of their way to make the residents happy and fit in (especially in the trying times). They do not just work there but care about the work they do and the service they provide to residents and visiting family. I can see that my mother is happy, kept as healthy as possible and contented.
What more could be asked of them.

Reply from Lorrain Puckett, Family Liaison Manager at Pine Martin Grange Care Home

Thank you so much for your lovely review. Your mum is a joy to care for and it has been a pleasure to get to know you all.


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Review from Liz A (Daughter of Resident) published on 28 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After several respite holidays at the home, my father moved into the home permanently last February. I selected the home for my father, not only for the standard of care but the ambience and design of the home. Unlike other residential care homes, Pine Martin is open plan and welcoming, and the decoration
is vibrant and modern. Residents rooms in other homes tend to resemble cells, however, the rooms and facilities at Pine Martin are more akin to a very nice hotel. This has been an incredibly challenging year, and my visits to my father have been infrequent due to lockdown and the distance I live from the home, however, I have absolute faith and trust that my father is getting the best care and support from all the staff at the home. As my father's dementia has progressed and as his memory of both me and his family fades, I appreciate he is now fully dependent on the staff for his day to day needs, and I would like to thank them all for their patience, empathy and expertise.

Reply from Lorrain Puckett, Family Liaison Manager at Pine Martin Grange Care Home

Thank you so much for your lovely review. It has been a pleasure to get to know both you and your dad. He is such a lovely man and it is a privilege to care for him here at Pine Martin Grange.


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Review from Sarah W (Daughter of Resident) published on 25 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Pine Martin Grange is a marvellous home. My mother has been there for nearly two years. She has dementia and had no choice but to be admitted when my father suddenly died. It was the most traumatic phase of her life but the kindness and compassion shown to her by all the staff and many residents has
helped her through this difficult time. In her first year, we could visit regularly and I could see how patient and caring the staff were with all the residents. Not always an easy job, but everyone worked hard and did their best for the residents. The impact of covid has been terrible. We desperately miss the physical contact and I was terrified she would plunge into depression. However, the care of all the staff has been incredible; they have worked tirelessly to keep the residents safe and well and emotionally and mentally supported. No home is perfect but I can thoroughly recommend Pine Martin Grange.

Reply from Lorrain Puckett, Family Liaison Manager at Pine Martin Grange Care Home

Thank you so much for your lovely review. It has certainly been challenging times but we feel very lucky to have amazing residents and such supportive families. Your mum is the kindest, sweetest lady and it is a privilege to care for her.


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Review from Claire P (Daughter of Resident) published on 25 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been at Pine Martin for over a year and always speaks highly of the friendly staff and wonderful food, especially the daily cakes! She particularly loves having her hair and nails done regularly. The Care Home has a sunny disposition with good sized rooms and spacious lounge areas. Looking
forward to visiting again when possible. Feeling happier now the residents have started to be vaccinated. The pandemic has been handled extremely well within their doors.

Reply from Lorrain Puckett, Family Liaison Manager at Pine Martin Grange Care Home

Thank you so much for your lovely review. It is a pleasure to have your mum here at Pine Martin Grange, she is such a lovely, kind lady and a joy to be around.


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Review from C J (Son of Resident) published on 1 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the staff very professional and attentive to the residents' needs. I was contacted very quickly if there were any issues with my mother's health.
I would strongly recommend Pine Martin Grange as the care given to my mother was superb.

Reply from Lorrain Puckett, Family Liaison Manager at Pine Martin Grange Care Home

Thank you for your lovely review. It was a pleasure to care for your mum here at Pine Martin Grange.


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Review from Tina S (Daughter of Resident) published on 16 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Moving my 90-year-old Mum to a care home was the last thing I wanted but her move to Pine Martin turned out to be the best thing for her. She was reluctant at first but she soon settled in and made friends - not with the other residents but with the carers. Every time I saw her, she told me how well
looked after she was and how lovely the carers were to her. She didn't use any of the facilities available, like the bar or gym, but it was so worth it for me to know how well cared for she was. Leaving her after a visit was never easy but was made really okay knowing she had such amazing care. Thanks to everyone at Pine Martin for caring for my Mum so well - it was great for her and made it so much easier for me not having to worry that she was always looked after. I'm sure the carers probably get paid very little but they are all lovely genuine people - pay them more.

Reply from Lorrain Puckett, Family Liaison Manager at Pine Martin Grange Care Home

Thank you so much for such a lovely review. It was such a pleasure to care for your mum. She was a unique lady and always had a smile and time for a chat. Sending best wishes to you all.


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Review from J L (Wife of Resident) published on 23 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has regular respite care at Pine Martin Grange and has just returned home after an eight-day stay. He has been very well looked after and has had a happy time. The care being taken to protect the residents from Covid-19 is excellent, but then so is the normal day to day care. Due to the coronavirus
outbreak, I shall have to postpone any more respite care but hopefully not for too long.

Reply from Lorrain Puckett, Family Liaison Manager at Pine Martin Grange Care Home

Thank you so much for your lovely review. It is a pleasure to have your husband stay with us. If there is anything we can do to support you through this time please don't hesitate to let us know. Hopefully, we will see you both very soon.


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Review from Nicola K (Niece of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt stayed for two weeks and is now moving to a nursing home in Dorchester. We are very grateful for all your care and kindness.

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Review from A R (Son of Resident) published on 20 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent really. No complaints, compared to other places.

Reply from Lorrain Puckett, Family Liaison Manager at Pine Martin Grange Care Home

Thank you for your review, it is always good to see you when you are here visiting mum.


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Review from A C (Wife of Resident) published on 19 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband, who has Alzheimers, regards Pine Martin Grange as his second home. He stays for a week every 4 months.

Reply from Lorrain Puckett, Family Liaison Manager at Pine Martin Grange Care Home

Thank you for your review, it is always a pleasure to have your husband stay with us.


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Review from A H (Daughter of Resident) published on 7 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent the last two and a half weeks of his life at Pine Martin Grange Care Home. The end of life care given to him was excellent. Every staff member was kind, caring and courteous towards my father and the whole of our family in a very sad and difficult time for everyone. My father received
the very best care and dignified end which he deserved. I highly recommend this care home.

Reply from Lorrain Puckett, Family Liaison Manager at Pine Martin Grange Care Home

Thank you so much for your lovely review. It was a privilege to be able to care for your father and support your family at the time.


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Review from Virginia J (Wife of Resident) published on 3 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Pine Martin is an up-market, purpose-built residential home with excellent facilities. The staff. Both carers and office, are polite and helpful. Sadly there are not enough of them!
This last remark means bell ringing from bedrooms and ages in someone to attend. Also, crockery etc is left in the bedroom
for too long.

Reply from Lorrain Puckett, Family Liaison Manager at Pine Martin Grange Care Home

Thank you for taking the time to add a review, your comments are very important to us. We pride ourselves on achieving high standards and I am sorry you were disappointed. We would welcome the opportunity to discuss the areas raised and our home director, would be happy to meet with you.


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Current Review Score: 8.6 (8.635)

Overview of Review Score

The Review Score of 8.6 (8.635) out of 10 for Pine Martin Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.566 for Pine Martin Grange Care Home is calculated as follows: ( (66 Excellents x 5) + (8 Goods x 4) + (3 Satisfactorys x 3) + (2 Poors x 2) + (4 Very Poors x 1) ) ÷ 83 Ratings = 4.566

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.069 Points relating to the number of positive Reviews for Pine Martin Grange Care Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8. 6 Positive Reviews ÷ 12.8 = 0.469

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 May 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (3)

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Meet the Team (4)

Helen

Helen Lacey

Job Title: Home Director

Joined: 2022

I have worked in healthcare for the last 10 years, initially starting at a GP practice as a part-time receptionist when my children were very small. Prior to this, I had a career in events management and sales. The practice trained me in HCA work and phlebotomy, and I progressed to holding blood clinics and assisting with minor operations. When I decided to return to work full time as my children got older, I gravitated toward residential care – I had hugely enjoyed working with my elderly patients in my phlebotomy clinic and wanted to continue in a role where I had this contact. I worked for a provider initially as a Home Services Advisor, progressing to a regional role. I then made the transition into Care Home Management 4 years ago and haven’t looked back. I have managed both nursing and residential homes in Dorset, most recently commissioning a brand new service. I am delighted to join the Dormy Care team and be part of a team that puts the daily experience and ongoing quality of life of our ladies and gentlemen at the heart of all it does. I have a BSc (Hons) in Management and an NVQ Level 5 in Operations Management. Outside of work I am a Mum of 2 boys, a keen swimmer and a yoga practitioner.


Jon

Jon Rose

Job Title: Maintenance Manager

Joined: 2017

Maintenance Manager
As head of Maintenance it is my duty to ensure and maintain all our compliance and look after the health and safety of everyone who lives, works and visits Pine Martin Grange. I never get bored working in this environment as every day is different. It is a real honour to work with and help our elderly as they get older!
Experience
I’ve been working looking after maintenance and conformance in the care environment for the last twelve years and gained lots of experience. I have an interest in health and safety and recently completed my IOSH (Institution of Occupational Safety and Health) in managing safety.
About Me
I’m a proud father of three daughters and a son and have three lovely little granddaughters. In my spare time music is my interest as I was once a professional musician. During this time I was lucky enough to travel all over the country and Europe playing music, studio, radio and even performed at the Cheltenham Gold Cup on Channel 4 and Sky TV. I was fortunate to meet and perform alongside many famous people and did enjoy that time very much. I also like most sport, and am a lifelong Manchester United Fan! I’m a happy kind of person and enjoy meeting new people and getting to know them.


Paula

Paula Loton

Job Title: Head of Housekeeping

Joined: 2017

Paula has worked in housekeeping for over 20 years. She has been at Pine Martin Grange since 2017 when it opened and has built a fabulous housekeeping team.
She has exceptionally high cleaning standards and is a big advocate and promoter of all our infection control procedures.
Paula is passionate about her role and creating and maintaining a happy home.


Jo

Jo Phimister

Job Title: Home Administrator

Joined: 2020

I have worked at Pine Martin Grange for just over a year starting as an Admin Assistant in Dec 2020.
I love working with people and have worked in various Supervisory roles within the Hospitality and Retail sectors.
I have always enjoyed Admin tasks and working at Pine Martin Grange allows me to utilise my skills, whilst building good relationships with our Residents and their families.