Pine Martin Grange Care Home

Sandford Road, Sandford, Wareham BH20 7AJ
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8.6 65 Reviews
  • Pine Martin Grange Care Home, Wareham
Pine Martin Grange offers homely comforts in a luxury setting. The ground floor is arranged for people with residential needs, many rooms having patio doors opening onto landscaped gardens. The first floor is specifically designed to meet the needs of people living with dementia.

Fees for the service are all-inclusive and cover everything from the bar and private dining to use of the gym and hair salon.

The home enables residents to live life as independently as possible with the reassurance that 24-hour care provision is close at hand when needed.

At Pine Martin Grange there is a whole home approach and 'going that extra mile' is all part of the service.

The environment encourages sociability with a number of lounges and a bar and bistro/cafe offering refreshment to residents and their friends.

Residents can enjoy the peacefulness of the gardens, read quietly in the library or pay a visit to the beauty salon where they can enjoy being pampered by the hairdresser or beautician.

The home offers a full programme of activities and social events.
Residents are able to access the gym and the home offers instruction on how to make the most of your visits.

The home has an experienced head chef and varied menus cater for all tastes.

Visitors are encouraged and the hospitality is extended to family and friends. Evenings can be spent watching a movie in the cinema or enjoying a drink on one of the home's many terraces.

Pine Martin Grange was awarded Best New Care Home by Pinders 2018.

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Care Provided by Pine Martin Grange Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 64 Service Users
  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Helen Lacey (Home Director)
  • Admission Criteria
    • Please contact the home to discuss your individual requirements
    • Ages 18+
  • Room Information
    • Single Rooms (64)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017
    • Number of floors: 1

Funding & Fees Guide for Pine Martin Grange Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,695
    • Self-Funded Residential Dementia Care from £1,695
    • Self-Funded Nursing Care from £1,695
    • Self-Funded Nursing Dementia Care from £1,695
    • RESPITE Self-Funded Residential Care from £1,841
    • RESPITE Self-Funded Residential Dementia Care from £1,841
    • RESPITE Self-Funded Nursing Care from £1,841
    • RESPITE Self-Funded Nursing Dementia Care from £1,839

  • Fees are all inclusive of everything. LA accepted with a top up.
  • (these prices are only a guideline, please contact Pine Martin Grange Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at any time


  • Parking

  • Plenty of parking to the front and rear of the home


Pine Martin Grange Care Home Reviews (65)

Total of 65, showing 41-60
8.6

Pine Martin Grange Care Home has a Review Score of 8.6 (8.635) out of 10, based on 7 reviews in the last 2 years. Over all time Pine Martin Grange Care Home has 65 reviews.

Overall Experience

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Date Published

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Review from M M (Daughter of Resident) published on 3 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Pine Martin looked after my mum after she left hospital with a serious combination of Alzheimer's, Diabetes and a UTI. Despite being severely incapacitated, Mum was treated with excellent care, compassion, kindness and professionalism by all the staff - whether it was the managers, care
staff, restaurant staff, kitchen staff, laundry etc and the rest of the family were also treated with great kindness and respect. It gave us all much comfort to think this last year of her life she was in a lovely room overlooking the garden, quiet and peaceful with calm and gentle care.
During the time of Mum's illness, my Dad was also taken ill and we decided he would become a resident to make it easier for him to visit mum. The staff could not have made this easier and despite losing his language initially, with excellent caring support he was able to return home and live independently after a few months. I recommend Pine Martin very highly indeed and remain ever grateful to the team.

Reply from Lorrain Puckett, Family Liaison Manager at Pine Martin Grange Care Home

Thank you so much for your lovely review. It was such a privilege to care for both your mum and dad, we have such fond memories of them here together.


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Review from John A (Resident) published on 2 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came here following major surgery for two weeks prior to returning home to resume caring for my sick wife. This rest was certainly helped. I have been helped and supported fully. The surroundings have been excellent similarly to the staff and the organisation.

Reply from Lorrain Puckett, Family Liaison Manager at Pine Martin Grange Care Home

Thank you for your review. It was a pleasure to have you stay with us and I am pleased it helped with your recovery.


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Review from John C (Brother of Resident) published on 16 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Delighted with the care for my sister. She is very happy and content and extremely well cared for. All staff are kind and considerate and we have no concerns for her wellbeing.

Reply from Lorrain Puckett, Family Liaison Manager at Pine Martin Grange Care Home

Thank you so much for you lovely review. It is a pleasure to have your sister living here with us and we are so lucky to have got to know your lovely family.


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Review from Aurora M (Daughter of Resident) published on 7 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot praise the care love and attention Dad is getting at Pine Martin. We had to move him there end of last year when his dementia progressed. We were very nervous about the move but he settled in quickly and happily. The room is always clean and his clothes laundered very well. He is kept busy and
enjoys the activities and days out. The food is excellent. We are always made very welcome.

Reply from Lorrain Puckett, Family Liaison Manager at Pine Martin Grange Care Home

Thank you for your lovely review. It has been great to get to know you all and it is lovely to see your dad enjoying life here at Pine Martin Grange.


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Review from W D (Resident) published on 28 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleasant and very caring. Everybody is friendly and supportive.

Reply from Lorrain Puckett, Family Liaison Manager at Pine Martin Grange Care Home

Thank you so much for your lovely review. It has been great to get to know you and your family. Call in and see us for coffee soon.


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Review from John J (Husband of Resident) published on 17 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my wife was only resident for four days. The care she received throughout was outstanding in every way.
The night staff were particularly caring and helpful as my wife's life drew to a close.
We are very grateful to all the staff at Pine Martin Grange who were both cheerful and professional
at all times.

Reply from Lorrain Puckett, Family Liaison Manager at Pine Martin Grange Care Home

Thank you so much for your lovely review. Although only for a short time, it was a privilege to be able to care for your wife. I will pass on your kind words to the team. Best wishes to you and your family.


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Review from G H (Friend of Resident) published on 9 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think your service to residents and their friends/family is fantastic.
I was always made to feel very welcome by your staff and the care of my friend was excellent.
Thank you.
Beautiful, well organised and well planned care in a spacious, modern setting. Outside space well used and attention to
detail, including listening to residents and really going the extra mile to make them feel heard.

Reply from Lorrain Puckett, Family Liaison Manager at Pine Martin Grange Care Home

Thank you so much for your lovely review. We are so pleased you enjoyed visiting our home.


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Review from D K (Respite Resident) assisted by family/friend published on 7 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was resident at Pine Martin Grange for a week and was treated with the utmost courtesy, respect and friendliness by all the staff. The food was excellent and plentiful. Tea and coffee were available at any time. My room on the ground floor was well furnished and very comfortable. The en-suite was
well equipped. The outside area was well planted and the lounge and library rooms were comfortable. I did not take part in any activities though my wife would have preferred me to, I was content in my lovely room.

Reply from Lorrain Puckett, Family Liaison Manager at Pine Martin Grange Care Home

Thank you so much for your lovely review. It was a pleasure to have you stay with us at Pine Martin Grange and we look forward to seeing you soon.


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Review from S T (Wife of Resident) published on 21 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support are excellent. The staff/carers are extremely helpful, friendly and caring and the overall atmosphere of the home is welcoming and happy.

Reply from Lorrain Puckett, Family Liaison Manager at Pine Martin Grange Care Home

Thank you for your lovely review. We are a happy team and I am so pleased you all feel welcome. It has been a pleasure to get to know you all, especially the new puppy.


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Review from Jane L (Daughter of Resident) published on 17 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We first came across Pine Martin Grange in July when my father suddenly became unwell and was admitted to hospital. We needed somewhere quickly and local for a period of respite care. Pine Martin Grange was our first choice and very quickly became our only choice as they were so willing to help us during
a very stressful period. My father moved in and eventually stayed for 6 weeks as a temporary resident. The home was brilliant, yes there were teething problems as my father settled in, but then his whole world had been turned upside down. None of his children live locally and so when we do visit it is often for a few days and lots of meals - again the home staff have made us very welcome, and are keen to make sure that our needs and those of our father are met.


Following the period of respite, our father then volunteered to become permanent, and during our frequent phone calls continues to praise the team and the environment.


Reply from Lorrain Puckett, Family Liaison Manager at Pine Martin Grange Care Home

Thank you for your review. I am glad we were able to help you and your family through a stressful time. It has been lovely to get to know your dad and I am pleased he is settled here at Pine Martin Grange.


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Review from Kathleen S (Respite Resident) published on 11 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All in all very friendly and obliging.

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Review from Nick G (Son of Resident) published on 6 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Every new business has initial teething problems and Pine Martin Grange was no exception, in fact,at one time, I questioned whether I had made a proper decision relating to the care and welfare of my mother.
However, in the last two to three months under new leadership and a group of committed heads
of department, things have turned round to such an extent that the CQC review was really very good.
I now have every confidence, going forward, that my mother's care is in the safe hands of a group of vocationally driven, caring professionals.

Reply from Lorrain Puckett, Family Liaison Manager at Pine Martin Grange Care Home

Thank you so much for your review. We are all very proud of our recent CQC inspection results. Your mum is a wonderful lady, and it has been lovely to get to know her.


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Review from Gillian T (Daughter of Resident) published on 6 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic care provided for my father. Very speedy admission assessment and once here nothing seems too much trouble. Staff are friendly, caring and professional. Home is spotless and clients are actively encouraged to join in and you immediately feel part of a family. We couldn't have found anything
better.

Reply from Lorrain Puckett, Family Liaison Manager at Pine Martin Grange Care Home

Thank you for your review. It has been wonderful to get to know you and your dad. I am so pleased you feel part of our family here at Pine Martin Grange.


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Review from Janis D (Wife of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Delighted my husband is well cared for and loved in a family atmosphere.
This has become like a home from home for me so it is very special.

Reply from Lorrain Puckett, CEM at Pine Martin Grange Care Home

Thank you for you lovely comments. It has been wonderful to get to know you all and so pleased that you feel part of the Pine Martin Grange family.


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Review from V H (Resident) published on 31 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I especially remember the kindness shown by all the staff. They made me feel comfortable and welcome and responded without making me feel too demanding. I couldn't fault the treatment I had.

Reply from Louise Hedley, Manager at Pine Martin Grange Care Home

Thank you so much for your kind words V H, we are all so happy you enjoyed your stay with us.
We hope to see you again in the future.


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Review from Rhonda W (Daughter of Resident) published on 15 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found this care home to be excellent on all levels. The friendly welcoming staff go out of their way to provide a genuinely caring atmosphere; nothing seems to be too much trouble for them. My mother, who is partially sighted and deaf, recently celebrated her 102nd birthday there and the home
organised lunch for the family and a tea party for all the residents. Four generations of our family attended the party and my mother didn’t want the day to end.


This care home is in a different league to all the others I visited over a wide area. Whilst the fees are not cheap the value is exceptional. I would recommend it wholeheartedly.


I would like to thank all the staff for continuing to make my mother’s stay so happy.


Reply from Lorrain Puckett, CEM at Pine Martin Grange Care Home

Thank you for your lovely comments. It is a pleasure having your mum here with us and great to get to know the whole family. We all feel it was such a privilege to be able to share her 102nd birthday with you all.


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Review from Pam U (Wife of Resident) published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful, new, care home where all the staff made my Husband, family and friends very welcome even the dog! Catering department has some 'hiccups', which were resolved, but the management teams input was valuable in resolving those staffing issues. Quality of food and drinks was very good.

Reply from Lorrain Puckett, C E M at Pine Martin Grange Care Home

Thank you for your lovely comments. It was lovely to get to know you all and a pleasure to have your husband stay with us.


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Review from Raymond S (Resident) published on 13 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have only become a resident here since 23/02/2018. Suffice it to say I have had every help and care I require plus extra personal care such as hair, nails and dressings and medication.

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Review from Julian B (Son of Resident) published on 19 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During the last 10 years we had looked at many care homes with my mother but never found what she needed or was prepared to accept. As her needs changed we knew we had to find a home closer to us and near the sea with high standards of care. Finally at 94years old with mobility, eyesight and hearing
difficulties mum agreed to move and from our point of view it was an enormous relief - 24-hour care, warm and safe, all on 1 level (no hated stairlifts!) plus some of her own pictures and furniture.
The level of care is wonderful and although we are only 15 minutes away the staff deal with everything so we can have quality time with mum, walking in the garden or visiting the beautiful countryside. PMG arrange many activities including visits to garden centres, cookery and gardening and much more plus events to celebrate Valentine’s Day, Easter, St Patrick’s day and so on....or residents can simply relax in the sitting rooms, library or their own room. There is even a gym and a cinema.

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Review from Jeanette B (Daughter of Resident) published on 7 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A beautiful care home in lovely grounds. Spacious rooms with access to a garden/patio area direct from the room. Rooms have modern wet room en-suites and are beautifully decorated. There are bathrooms with hoists, library, free bar, cinema room, gym and a private dining room for special occasions. Guests/friends
can join residents for lunch etc with a choice of menu (always delicious) and drinks, free for all. There are free hairdressing and manicure/beauty treatments for residents, GP service and free chauffeur service. Lots of community activities with local residents/friends/children having regular activities within the home. Staff are very polite, helpful and knowledgeable. The ratio of staff to residents is excellent, well above other care home levels. There is a very caring attitude and residents are encouraged to enjoy life.This home is run on an all-inclusive or home from home approach. It is quite like a five-star hotel yet feels like you are at home. My Dad loves it there.

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Current Review Score: 8.6 (8.635)

Overview of Review Score

The Review Score of 8.6 (8.635) out of 10 for Pine Martin Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.566 for Pine Martin Grange Care Home is calculated as follows: ( (66 Excellents x 5) + (8 Goods x 4) + (3 Satisfactorys x 3) + (2 Poors x 2) + (4 Very Poors x 1) ) ÷ 83 Ratings = 4.566

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.069 Points relating to the number of positive Reviews for Pine Martin Grange Care Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8. 6 Positive Reviews ÷ 12.8 = 0.469

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 May 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (3)

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Meet the Team (4)

Helen

Helen Lacey

Job Title: Home Director

Joined: 2022

I have worked in healthcare for the last 10 years, initially starting at a GP practice as a part-time receptionist when my children were very small. Prior to this, I had a career in events management and sales. The practice trained me in HCA work and phlebotomy, and I progressed to holding blood clinics and assisting with minor operations. When I decided to return to work full time as my children got older, I gravitated toward residential care – I had hugely enjoyed working with my elderly patients in my phlebotomy clinic and wanted to continue in a role where I had this contact. I worked for a provider initially as a Home Services Advisor, progressing to a regional role. I then made the transition into Care Home Management 4 years ago and haven’t looked back. I have managed both nursing and residential homes in Dorset, most recently commissioning a brand new service. I am delighted to join the Dormy Care team and be part of a team that puts the daily experience and ongoing quality of life of our ladies and gentlemen at the heart of all it does. I have a BSc (Hons) in Management and an NVQ Level 5 in Operations Management. Outside of work I am a Mum of 2 boys, a keen swimmer and a yoga practitioner.


Jon

Jon Rose

Job Title: Maintenance Manager

Joined: 2017

Maintenance Manager
As head of Maintenance it is my duty to ensure and maintain all our compliance and look after the health and safety of everyone who lives, works and visits Pine Martin Grange. I never get bored working in this environment as every day is different. It is a real honour to work with and help our elderly as they get older!
Experience
I’ve been working looking after maintenance and conformance in the care environment for the last twelve years and gained lots of experience. I have an interest in health and safety and recently completed my IOSH (Institution of Occupational Safety and Health) in managing safety.
About Me
I’m a proud father of three daughters and a son and have three lovely little granddaughters. In my spare time music is my interest as I was once a professional musician. During this time I was lucky enough to travel all over the country and Europe playing music, studio, radio and even performed at the Cheltenham Gold Cup on Channel 4 and Sky TV. I was fortunate to meet and perform alongside many famous people and did enjoy that time very much. I also like most sport, and am a lifelong Manchester United Fan! I’m a happy kind of person and enjoy meeting new people and getting to know them.


Paula

Paula Loton

Job Title: Head of Housekeeping

Joined: 2017

Paula has worked in housekeeping for over 20 years. She has been at Pine Martin Grange since 2017 when it opened and has built a fabulous housekeeping team.
She has exceptionally high cleaning standards and is a big advocate and promoter of all our infection control procedures.
Paula is passionate about her role and creating and maintaining a happy home.


Jo

Jo Phimister

Job Title: Home Administrator

Joined: 2020

I have worked at Pine Martin Grange for just over a year starting as an Admin Assistant in Dec 2020.
I love working with people and have worked in various Supervisory roles within the Hospitality and Retail sectors.
I have always enjoyed Admin tasks and working at Pine Martin Grange allows me to utilise my skills, whilst building good relationships with our Residents and their families.