Evergreen Manor

McDonnell Drive, Exhall, Coventry CV7 9GA
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9.7 29 Reviews
  • Evergreen Manor, Coventry
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Care Provided by Evergreen Manor

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 35 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Platinum Nursing Care Ltd
  • Person in charge
  • Jenny Evans (Registered Manager)
  • Admission Criteria
    • Private, respite or referals.
    • Ages 60+
  • Room Information
    • Single Rooms (35)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019
    • Number of floors: 1

Funding & Fees Guide for Evergreen Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home encourage friends and relatives to visit the home with an open door policy. You can visit at any time.


  • Parking

  • The home has plenty of free parking available on site.


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Evergreen Manor Reviews (29)

Total of 29, showing 21-29
9.7

Evergreen Manor has a Review Score of 9.7 (9.700) out of 10, based on 7 reviews in the last 2 years. Over all time Evergreen Manor has 29 reviews.

Overall Experience

  • 27
  • 1
  • 0
  • 0
  • 1

Date Published

29
1
1
7
22

Review from Stephen C (Nephew of Resident) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was moved into the Platinum Nursing Care home after a short stay in hospital, she had a bowel tumour and was very frail. Throughout her stay until her recent death I found the home and all its staff treated my aunt with respect and kindness. Communication was always first rate and even with
Covid 19 they offered safe and convenient visiting for me, I could not praise them higher.

Reply from Helen Blundell, Registered Manager at Evergreen Manor

Thank you for your kind review, Stephen. Your aunt was a lovely lady and it was a pleasure to be able to look after her for her final few weeks. She had so much to say about her family and life and we were blessed to have known her, even for a short while.


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Review from Angela L (Daughter-in-law of Resident) published on 17 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was admitted to Platinum after a long stay in hospital during which we had seen her deteriorate to a point we felt she had given up. She was refusing to eat, refusing physio and in the space of a few weeks had become bed-bound and doubly incontinent. She lay in her bed barely talking
and with absolutely no interest in anything. Since moving into this care home, she has gone from strength to strength, now fully engaging in conversation, watching TV and showing an interest in everything. She's eating well, no longer needing tube feeding and she is keen to get on with physio. We are amazed at her improvement, which can only be attributed to the excellent care she is now receiving. She herself describes it 'like being in a hotel' and she has only positive things to say about the home and staff. Of course, it is a great relief for us that she has settled so well, and we are grateful for the excellent communication from staff, who present as both professional and caring.

Reply from Helen Blundell, Registered Manager at Evergreen Manor

Thank you for taking the time to write your kind review, Angela.
Your review reaffirms the hard work and dedication our staff put in every day to ensure that our residents get the best care possible and are encouraged to build their strength and enjoy life again.


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Review from Andy P (Son-in-law of Resident) published on 27 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Mum-in-Law (92) moved here in January 2021. We became concerned regarding the home's level of care in the following areas: (a) Maintaining the ability of Mum to continue her toilet routine with dignity, (b) Adequate provision of GP prescribed pain relief when concerns were raised by family members of
how much pain mum was visibly in, (c) Providing appropriately prepared food and assistance in eating, as mum had no teeth, was unable to hold cutlery, and needed a lot of encouragement and assistance in eating, (d) Continuing to provide GP prescribed food supplement drinks, (e) Maintaining the little mobility and independence mum still had, (f) Providing adequate mental stimulation and engagement to maintain awareness, social skills and minimise dementia deterioration (g) Adequately responding to our concerns, choosing, in the end, to keep suggesting we move her elsewhere if we were unhappy. (h) Accuracy of daily care records. Sadly, Mum passed away in a hospice at the end of April.

Reply from Nick Horncastle, Managing Director at Evergreen Manor

Thank you for sharing your experience with us. We are sorry you felt it was not a good one. All concerns are taken very seriously and, a full investigation undertaken. It is always challenging to persuade anyone living with Dementia, to do what is necessary to help them remain independent. Until a cure for this dreadful disease is found we all have to do our best to keep our loved ones safe. Dementia is a progressive condition. The speed of deterioration differs between individuals. Age, general health, and the underlying disease affect the progression. For some people, the decline can be sudden, rapid and unexpected.
It was a pity that you never came into the home to see first-hand what we were trying to do for your mother-in-law.
At all times we followed the guidance given by the GP, Advanced Nurse Practitioner, Dieticians etc. Unfortunately, even attempts by her partner (as essential care giver) and your wife, showed no visible impact on her mental or physical well-being.


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Review from Pam L (Daughter of Resident) published on 14 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was admitted to Platinum Nursing Care in October 2020 following a stay in hospital. She became a permanent resident in December 2020. Mum has a number of health issues resulting from a major stroke in 2017. We were apprehensive of mum going into a home, particularly one which we were unfamiliar
with and had not got a chance to visit beforehand. We need not have worried, though. Before mum was admitted to Platinum, she was very weak, soiling the bed, prone to challenging behaviour and eating next to nothing. Now she is getting the specialist care that she so needed and is a different person. That is all thanks to the wonderful care she receives from the staff at Platinum. She has three meals a day and snacks, has daily chats with the staff, has her toilet needs met and has her rosy cheeks and sense of humour back. With the care they have given to mum over the past six months, I would have no hesitation in recommending Platinum to anyone considering a nursing home for their parent.

Reply from Helen Blundell, Registered Manager at Evergreen Manor

Thank you so much for your kind review. Your Mum has certainly gone from strength to strength and has her personality back! It's a pleasure to care for her and we're glad you chose us for her home.


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Review from Susan H (Daughter of Resident) published on 2 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Platinum Nursing Care after a stay in hospital (June 2020). Mum was diagnosed with advanced vascular dementia. Mum has settled into the home and is eating well and enjoying the activities with the other residents. The manager and team are all caring, kind and professional, they keep
me informed with any changes or updates to my mum's care. My mum is safe and protected in these difficult times, the manager and the team all wear Personal Protection Equipment (PPE) to maintain necessary infection control measures during the current COVID-19 pandemic. I am very grateful for the excellent care my mum is receiving at the home.

Reply from Helen Blundell, Registered Manager at Evergreen Manor

Thank you very much for your kind review. Your Mum is always a pleasure to look after and we are so happy that she has settled into life at Platinum Nursing Care.


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Review from Maria S (Daughter of Resident) published on 2 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for a few months now, I would like to thank the manager, the nurses, carers and all the auxiliary staff for looking after my mum with the dignity and respect she deserves. An excellent home. The staff are all very friendly and very helpful at all times.

Reply from Helen Blundell, Registered Manager at Evergreen Manor

Thank you for the lovely review. We are happy to have met your expectations and are thoroughly enjoying looking after your Mum.


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Review from Tracey S (Niece of Resident) published on 3 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle was moved into Platinum Nursing Care after a stay in hospital. I had never heard of this care home before and was on edge about it. I was proved very wrong and my uncle is really happy and content, it was his birthday on Sunday and we were allowed to see him at a distance. I have not seen him
look so well and happy in a very long time, the nurse that sat with him all the time whilst we were there was brilliant with my uncle and ourselves. It really has put our minds at rest knowing he is being so well looked after now. I would fully recommend Platinum Nursing Care.

Reply from Helen Blundell, Registered Manager at Evergreen Manor

Thank you so much for this review. Your uncle is very settled and happy with us and we enjoy looking after him. We're so glad he enjoyed his birthday.
We hope to see you again soon when we are able to allow families in to visit our residents.


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Review from Adrian C (Son of Resident) published on 3 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mum arrived at Platinum she was extremely frail and very ill. Her current very gradual recovery is solely down to the professionalism and intensive caring from the manager and her care team. They treat my mum with kindness, dignity, compassion, respect and literally cater for all her medical,
nourishment and emotional needs. Whenever I've had to speak to the manager and staff, they have been extremely approachable, kind and very helpful. I take great comfort in the knowledge knowing that my mum is receiving first-class care at Platinum.

Reply from Helen Blundell, Registered Manager at Evergreen Manor

Thank you for your kind words. Your Mum's progress is very positive and we are happy that we have been able to encourage her on the road to her recovery.
We look forward to meeting you when we are able to open the home to visitors.


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Review from Nicola K (Daughter of Resident) published on 2 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was moved to Platinum Care Home following a broken hip and a stay in hospital. Mum has advanced dementia and can have challenging behaviour at times. The move was difficult for us as the hospital was not allowing visitors and neither can the care home, due to Covid-19, we have not seen Mum
for a good few weeks now. The manager and her team have made the transition easier for myself and my sister, they have sent us photos of Mum and are always happy to chat about her care on the phone, having access to her care plan has also been lovely. The support we as a family have received has been excellent, Mum is eating well and looks settled, no more challenging behaviour either which is reassuring for us. We are grateful for the excellent care.

Reply from Helen Blundell, Registered Manager at Evergreen Manor

Thank you for the lovely review. Your mum is a charming lady and a pleasure to look after.
We hope that we will be able to open our doors to relatives in the near future, but until then, we will continue to send the photos and keep the lines of communication well and truly open.


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Current Review Score: 9.7 (9.700)

Overview of Review Score

The Review Score of 9.7 (9.700) out of 10 for Evergreen Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Evergreen Manor is calculated as follows: ( (82 Excellents x 5) ) ÷ 82 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.7 Points relating to the number of positive Reviews for Evergreen Manor is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 7 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Aug 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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