Contact us today for a free personal care assessment to determine the weekly fee tailored to your specific needs. With our all-inclusive Connaught Complete Care package, there are no hidden or unexpected costs—just exceptional care and services. Whether you require residential or dementia care, our package covers everything you need, including personalised support from our dedicated team, luxurious treatments in our spa and salon, enriching activities and exciting trips, restaurant-quality meals with beverages and a fully stocked bar private dining, guests can dine for free. You'll find a gym and personal trainer as well as chiropody which are included to improve overall health and wellbeing. At Connaught, we ensure your care experience is as fulfilling as it is transparent.
No visiting restrictions in place
Plenty of parking on site
Portsdown View has a Review Score of 9.9 (9.891) out of 10, based on 46 reviews in the last 2 years. Over all time Portsdown View has 46 reviews.
Review from E M (Daughter of Resident) published on 25 February 2025
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Reply from Simon Cracknell, Customer Relationship Manager at Portsdown View
Thank you ever so much for such a lovely and kind review of Portsdown View. It has been our pleasure to care for your Mum, and I am so glad that you have had a very positive experience with us. Your kind words mean so much and I will share with the whole team.
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Review from Charlotte G (Granddaughter of Resident) published on 4 February 2025
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Reply from Simon Cracknell, Customer Relationship Manager at Portsdown View
Thank you so much for this wonderful review! Our team are very passionate about giving the very best of care to the residents here at Portsdown View and we hope that reviews such as this will give other families the confidence to seek care for their loved ones when they are in need.
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Review from Natalie H (Granddaughter of Resident) published on 3 February 2025
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Reply from Pippa Mafunga, General Manager at Portsdown View
Thank you for taking the time to share your feedback. I'm truly sorry to hear about your concerns and appreciate how important these issues are to you and your family. As you will understand we are unfortunately unable to discuss resident-specific details publicly, but we have reached out to you directly to discuss your concerns. The well-being, dignity, and privacy of everyone in our care is of the utmost importance to us, and rest assured I'll do anything I can to resolve this issue. Warmest regards the General Manager at Portsdown View.
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Review from A S (Friend of Resident) published on 27 December 2024
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Reply from Simon Cracknell, Customer Relationship Manager at Portsdown View
Thank you so much for this lovely review. Our team are very passionate about making everyone fell welcome at Portsdown View. We hope that reviews such as this will give other families the confidence to seek care for their loved ones when they are in need.
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Review from Sarah M (Daughter of Resident) published on 24 December 2024
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Reply from Simon Cracknell, Customer Relationship Manager at Portsdown View
Thank you for your kind words in this wonderful review of Portsdown View Care Home. We are very proud of the care and commitment our teams show towards our residents and their families, and your feedback is highly valued across our company.
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Review from Brian H (Husband of Resident) published on 18 December 2024
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Reply from Pippa Mafunga, General Manager at Portsdown View
Thank you for your wonderful feedback about the garden centre outing on the 20th November. We're so pleased to hear that you enjoyed the Christmas exhibition and the refreshments - it sounds like it was a truly festive experience! We are also grateful for your kind words about our events team. We strive to ensure all outings are well-organized and enjoyable for everyone, and it's great to know that this trip was a success. We look forward to organizing many more memorable experiences for you and all our residents.
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Review from Ian C (Son of Resident) published on 10 December 2024
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Reply from Pippa Mafunga, General Manager at Portsdown View
Thank you so much for your kind words. We are truly honoured to have been able to support your mum and your family during such a difficult time. Our team is dedicated to providing care with compassion and respect, and it means the world to us that we were able to make this experience a little easier for you all. Please know that you are always in our thoughts, and we are grateful for the trust you placed in us.
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Review from K W (Sister of Resident) published on 4 December 2024
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Reply from Christopher Guest, Customer Relations Manager at Portsdown View
Thank you for your wonderful review, we are very delighted to be looking after your sister and to read that she is thriving at Portsdown View. We look forward to seeing you during our festive events soon.
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Review from Geraldine M (Respite Resident) published on 4 December 2024
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Reply from Christopher Guest, Customer Relations Manager at Portsdown View
It was a pleasure to have you as one of our valued residents and do hope you return to us for another respite stay when you are ready. Have a wonderful Christmas and do pop in and enjoy a cup of tea with our staff when you are able.
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Review from Maria S (Daughter of Resident) published on 2 December 2024
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Reply from Pippa Mafunga, General Manager at Portsdown View
Thank you for your kind message. We're so pleased to hear that your father has received the care and support he needs, and we're grateful for your trust in our team. Your feedback means a lot to us, we will pass along your thanks to the team.
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Review from S A (Wife of Resident) published on 19 November 2024
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Reply from Christopher Guest, Customer Relations Manager at Portsdown View
Thank you for your kind words in this wonderful review of Portsdown View Care Home. We are very proud of the care and commitment our teams show towards our residents and their families, and your feedback is highly valued across our company. We hope you have another enjoyable visit to the home when you next visit and do let our Front of House team know if we can go above and beyond in the next stages of your husband's stay with us.
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Review from R A (Daughter of Resident) published on 19 November 2024
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Reply from Christopher Guest, Customer Relations Manager at Portsdown View
Thank you for this fantastic review of Portsdown View Care Home. We appreciate the time you took to tell this wonderful story about your thoughts on the home, and the dedicated staff who work every day to enrich the lives of our residents. We will share your review with our teams across the whole home and look forward to your next visit, do let us know if we can do anything to continue making your father's stay an extraordinary one.
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Review from W D (Friend of Resident) assisted by family/friend published on 6 November 2024
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Reply from Christopher Guest, Customer Relations Manager at Portsdown View
Thank you for your positive review, we are delighted that you enjoyed your recent visit to Portsdown View. We are proud of all of our staff teams who provide the very best care, comfort, and attention for our residents. We look forward to seeing you on your next visit and hope you are able to attend our exciting festive events this winter.
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Review from Nick K (Husband of Resident) published on 17 September 2024
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Reply from Pippa Mafunga, General Manager at Portsdown View
Thank you for this wonderful review of our home. We are delighted to read that your wife enjoyed her respite stay with us, and that your family were reassured of our care of her during your holiday. Please feel welcome to visit us again, and we look forward to supporting you both with another respite stay when you feel the time is right.
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Review from Susan M (Friend of Resident) published on 30 August 2024
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Reply from Cheryl Tyson, Customer Relationship Manager at Portsdown View
Thank you very much for taking the time to leave us feedback about your experience. At Portsdown View - Connaught Care we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
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Review from C P (Daughter of Resident) published on 22 August 2024
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Reply from Cheryl Tyson, Customer Relations Manager at Portsdown View
Thank you so much for this lovely review! Our team are very passionate about giving the very best of care to the residents here at Portsdown View and we hope that reviews such as this will give other families the confidence to seek care for their loved ones when they are in need.
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Review from Susan A (Daughter of Resident) published on 8 August 2024
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Reply from Cheryl Tyson, Customer Relations Manager at Portsdown View
Thank you so much for this lovely review! Our team are very passionate about giving the very best of care to the residents here at Portsdown View and we hope that reviews such as this will give other families the confidence to seek care for their loved ones when they are in need.
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Review from M A (Husband of Resident) published on 10 July 2024
Submitted via Postal Card •
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Reply from Cheryl Tyson, Customer Relationship Manager at Portsdown View
Thank you so much for this lovely review! Our team are very passionate about giving the very best of care to the residents here at Portsdown View and we hope that reviews such as this will give other families the confidence to seek care for their loved ones when they are in need.
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Review from Jessie S (Friend of Resident) published on 27 June 2024
Submitted via Postal Card •
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Reply from Cheryl Tyson, Customer Relationship Manager at Portsdown View
Thank you very much for taking the time to leave us feedback about your experience. At Portsdown View - Connaught Care we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
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Review from Gloria B (Respite Resident) published on 21 June 2024
Submitted via Postal Card •
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Reply from Cheryl Tyson, Customer Relationship Manager at Portsdown View
Thank you very much for taking the time to leave us feedback about your experience. At Portsdown View - Connaught Care we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
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The Review Score of 9.9 (9.891) out of 10 for Portsdown View is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 46 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 45 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.891 for Portsdown View is calculated as follows: ( (506 Excellents x 5) + (36 Goods x 4) + (6 Satisfactorys x 3) + (3 Very Poors x 1) ) ÷ 551 Ratings = 4.891
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Portsdown View is based on 45 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 71 registered maximum number of service users is 14.2, which has been reached with 45 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: General Manager
Joined: 2024
Pippa's journey in the health and social care sector began at the age of 18 when she commenced her Registered Nurse training at United Bulawayo Hospitals in Bulawayo, Zimbabwe. In 2002, she transitioned to the UK, where she furthered her career in Leadership and Management, bringing with her a wealth of experience and unwavering dedication. Pippa’s skill set as a Registered Nurse will undoubtedly help to further support some of our residents.
Pippa is deeply committed to ensuring the highest quality of life for each resident she cares for. She aims to create an environment that genuinely feels like home, extending her passion for person-centred care not only to the residents but also to their families.
Job Title: Administration Manager
Joined: 2023
Job Title: Maintenance Manager
Joined: 2023
I have worked in the care sector for the past ten years, having previously worked in or been involved in the construction industry. I have been working for Connaught Care since May 2023 and I am enjoying the challenges and comradery that working with a new highly motivated & dedicated team brings.
Job Title: Hospitality Manager
Joined: 2023
Job Title: Hairdresser & Beautician
Joined: 2023
I love making resident's look good, also making them feel totally relaxed and pampered at all times.