Contact us today for a free personal care assessment to determine the weekly fee tailored to your specific needs. With our all-inclusive Connaught Complete Care package, there are no hidden or unexpected costs—just exceptional care and services. Whether you require residential or dementia care, our package covers everything you need, including personalised support from our dedicated team, luxurious treatments in our spa and salon, enriching activities and exciting trips, restaurant-quality meals with beverages and a fully stocked bar private dining, guests can dine for free. You'll find a gym and personal trainer as well as chiropody which are included to improve overall health and wellbeing. At Connaught, we ensure your care experience is as fulfilling as it is transparent.
No visiting restrictions in place
Plenty of parking on site
Portsdown View has a Review Score of 9.9 (9.891) out of 10, based on 46 reviews in the last 2 years. Over all time Portsdown View has 46 reviews.
Review from Jane H (Daughter of Resident) published on 28 May 2024
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Reply from Gillian Halls, Customer Relations Manager at Portsdown View
Thank you for taking the time to write this lovely review, it is very much appreciated and we value all the feedback we receive. We are so pleased to hear that Mum enjoyed her stay with us once more, it was a pleasure to have her stay, and we look forward to welcoming her again in the near future.
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Review from R J (Daughter of Resident) published on 27 May 2024
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Reply from Gillian Halls, Customer Relations Manager at Portsdown View
Thank you for taking the time to leave us a lovely review, we really do appreciate all of the feedback we receive and I will be pleased to share your positive thoughts with the team here at Portsdown View. Thanks again.
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Review from Carol W (Friend of Resident) published on 17 May 2024
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Reply from Cheryl Tyson, Customer Relations Manager at Portsdown View
Thank you so much for this lovely review! Our team are very passionate about giving the very best of care to the residents here at Portsdown View and we hope that reviews such as this will give other families the confidence to seek care for their loved ones when they are in need.
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Review from Kim B (Sister of Resident) published on 12 March 2024
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Reply from Cheryl Tyson, Customer Relationship Manager at Portsdown View
Thank you so much for your wonderful review. We truly appreciate you taking the time to write this, and we value your feedback. It will give me great pleasure to share this with our wonderful team.
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Review from Ian C (Son of Resident) published on 12 March 2024
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Reply from Cheryl Tyson, Customer Relationship Manager at Portsdown View
All our wonderful team at Portsdown View can not thank you enough for your kind review, we strive to deliver extraordinary care and service every day to all. We truly appreciate your kind words, thank you from us all.
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Review from Andrew G (Brother of Resident) published on 23 January 2024
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Review from C S (Daughter of Resident) published on 3 January 2024
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Reply from Cheryl Tyson, Customer Relationship Manager at Portsdown View
Many thanks for your review. It is much appreciated.
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Review from L L (Wife of Resident) published on 4 December 2023
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Reply from Cheryl Tyson, Customer Relationship Manager at Portsdown View
Thank you for the lovely feedback, I will pass this onto the team. I am so pleased that your husband enjoyed his stay with us and look forward to him coming back in the future.
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Review from Donna F (Daughter-in-law of Resident) published on 16 November 2023
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Reply from Cheryl Tyson, Customer Relationship Manager at Portsdown View
Thank you so much for such a wonderful review, we truly appreciate the time you have taken to write this and it will be our pleasure to share with team.
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Review from Joan T (Respite Resident) assisted by family/friend published on 16 October 2023
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Reply from Berni Martin, CRM at Portsdown View
We loved having you stay with us, we cannot wait to have you back again... take care and hope to see you soon.
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Review from Jill S (Respite Resident) published on 4 October 2023
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Reply from Berni Martin, CRM at Portsdown View
Thank you so much for your lovely review, we know how important attention to detail is for anyone staying with us either short or long term, we always strive to ensure quality care and service in all areas, thank you once again.
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Review from Elise C (Granddaughter of Resident) published on 27 September 2023
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Reply from Berni Martin, CRM at Portsdown View
All our wonderful team at Portsdown cannot thank you enough for your kind review, we strive to deliver extraordinary care and service everyday to all, we truly appreciate your kind words - thank you from us all.
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Review from Lisa R (Daughter of Resident) published on 15 September 2023
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Reply from Berni Martin, CRM at Portsdown View
What a truly fabulous review for our wonderful home and remarkable staff, we strive to deliver excellence throughout to ensure quality care and service to all our wonderful residents, we are so pleased that you as a family are extremely happy with the care and service delivered. It will give us great pleasure to pass your feedback to our team. Thank you.
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Review from Kerry J (Niece of Resident) published on 13 September 2023
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Reply from Berni Martin, CRM at Portsdown View
We cannot thank you enough for your stunning review of our home we are so glad you are pleased with the care and support given to your uncle, we strive to deliver the best care and service daily. We truly appreciate your time in giving us this review. Thank you again we will pass your feedback to the team.
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Review from Diane C (Daughter of Resident) published on 11 September 2023
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Reply from Berni Martin, CRM at Portsdown View
Thank you so much for your wonderful review. We truly appreciate you taking the time to write this, and we value your feedback. It will give me great pleasure to share this with our wonderful team.
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Review from D C (Resident) assisted by family/friend published on 1 September 2023
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Reply from Berni Martin, CRM at Portsdown View
We are so thankful you are part of our family, it is our pleasure to ensure the best care and attention is given to you and all our lovely residents.
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Review from V F (Daughter of Resident) published on 30 August 2023
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Reply from Berni Martin, CRM at Portsdown View
We are all delighted to have your mother as part of the Portsdown Family, we are truly thankful for your beautiful words, we strive to deliver outstanding service and care, it is our pleasure to care for your mother. Thank you again and will share your comments with the team.
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Review from Karen D (Daughter of Resident) published on 25 August 2023
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Reply from Berni Martin, CRM at Portsdown View
Thank you so much for your kind words, and we are so happy your loved ones are delighted with the care and attention they receive. We pride ourselves in delivering first-class service and care daily. We are delighted to have them with us and be part of our Portsdown family.
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Review from Julie S (Daughter of Resident) published on 25 August 2023
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Reply from Berni Martin, CRM at Portsdown View
Thank you for taking the time to leave such a lovely review for our home and our staff; we will be pleased to share your words with them. Thank you once again.
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Review from Lynda L (Daughter of Resident) published on 14 August 2023
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Reply from Berni Martin, CRM at Portsdown View
We cannot thank you enough for such a wonderful review, we truly appreciate the time you have taken to write this review and it will be our pleasure to share with our wonderful team, your review will help others make the right choice when looking for care for loved one. Thanks again
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The Review Score of 9.9 (9.891) out of 10 for Portsdown View is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 46 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 45 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.891 for Portsdown View is calculated as follows: ( (506 Excellents x 5) + (36 Goods x 4) + (6 Satisfactorys x 3) + (3 Very Poors x 1) ) ÷ 551 Ratings = 4.891
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Portsdown View is based on 45 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 71 registered maximum number of service users is 14.2, which has been reached with 45 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: General Manager
Joined: 2024
Pippa's journey in the health and social care sector began at the age of 18 when she commenced her Registered Nurse training at United Bulawayo Hospitals in Bulawayo, Zimbabwe. In 2002, she transitioned to the UK, where she furthered her career in Leadership and Management, bringing with her a wealth of experience and unwavering dedication. Pippa’s skill set as a Registered Nurse will undoubtedly help to further support some of our residents.
Pippa is deeply committed to ensuring the highest quality of life for each resident she cares for. She aims to create an environment that genuinely feels like home, extending her passion for person-centred care not only to the residents but also to their families.
Job Title: Administration Manager
Joined: 2023
Job Title: Maintenance Manager
Joined: 2023
I have worked in the care sector for the past ten years, having previously worked in or been involved in the construction industry. I have been working for Connaught Care since May 2023 and I am enjoying the challenges and comradery that working with a new highly motivated & dedicated team brings.
Job Title: Hospitality Manager
Joined: 2023
Job Title: Hairdresser & Beautician
Joined: 2023
I love making resident's look good, also making them feel totally relaxed and pampered at all times.