Potton View

Mill Hill, Potton Road, Gamlingay, Sandy SG19 3LW
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9.9 56 Reviews
  • Potton View, Sandy
Potton View, in Gamlingay, is a residential home for up to 31 older people. All rooms are easily accessible, being on the ground floor with large en-suite facilities.

The home is nestled between the villages of Gamlingay in Cambridgeshire and Potton in Hertfordshire. There are plenty of local amenities and good transport links nearby.

The building is a large detached bungalow and has its own car park. There are many communal areas and facilities for residents to enjoy.

The resident chef provides a high-quality daily menu of tasty and nutritious meals. Any special dietary requirements can be taken into account.

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Care Provided by Potton View

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 31 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Zara Hetherington (Manager)
  • Admission Criteria
    • All admissions are subject to an assessment by the home's management team
    • Ages 65+
  • Room Information
    • Single Rooms (31)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (20)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 1

Funding & Fees Guide for Potton View

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,200
    • RESPITE Self-Funded Residential Care from £1,000

  • Weekly fees include personal care, all food and drinks, activities and entertainment.
  • (these prices are only a guideline, please contact Potton View to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • 24 hour visiting welcomed


  • Parking

  • Parking available outside home


Potton View Reviews (56)

Total of 56, showing 1-20
9.9

Potton View has a Review Score of 9.9 (9.880) out of 10, based on 12 reviews in the last 2 years. Over all time Potton View has 56 reviews.

Overall Experience

  • 49
  • 6
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Date Published

56
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Review from Garry J (Son of Resident) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Well what can I say, called to them to help my mum as she was struggling and from the very beginning the care team have gone above and beyond any care we would have expected.
Right from the start the team have been exceptionally kind and caring.
I would like to extend my sincere thanks particularly
to the 3 members of staff for making her comfortable in her final days.
I would highly recommend this home.
Thanks all.

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Review from Laura G (Son of Resident) published on 16 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After reading reviews for this care home, I took the plunge and got in touch for some respite care for my father-in-law whilst we go on holiday. From our first point of contact with the manager and a staff member, my mind was made up, and booked him in. He wasn't keen to go but once he visited he felt
reassured. I can honestly say that they are so very kind to the residents who live there but also reassuring to us too, especially when my father-in-law had a fall within 2 days of being there, which was just an unfortunate accident that could have happened at home, but was handled extremely well and organised the district nurse for helping his wound to heal.
When I collected him, he couldn't wait to tell me how well he had been treated, how the girls had helped him shower, and how the food had been wonderful and even mentioned the maintenance guy had come in to let him know when football was on and helped him to sort the right channel to watch it on.
Thank you.

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Review from C B (Daughter of Resident) published on 28 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Potton View during a lockdown in March 2021 - which had made visiting care homes impossible. Mum liked the look from outside as it looks more like a large bungalow, rather than a care home. Mum has been well cared for during the last 3 and half years at Potton View. There have been many
activities for her to join in with, if she wished. She enjoyed the food. We have been invited to various family events too. Initially she had a small room but moved to a much lighter and larger room overlooking the large garden, which she enjoyed looking at. Sadly due to ill health Mum is no longer with us but the staff have been there for Mum, from housekeeping, maintenance, carers, cooks/chefs, night staff, at the times I couldn't be and for this I am grateful.

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Review from Kelly M (Granddaughter of Resident) published on 15 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as my grandmother went in she was immediately welcome. Her room was spotless, and we were allowed to decorate it as we wished, the staff said, this is her home, she could decorate how she wanted. The staff couldn't be more helpful, any request that my nan needed was never too much trouble. She
was spoilt for food choice, choosing to have a poached egg every morning for breakfast because she could. I could honestly go on about how wonderful it is, but it such a wonderful place. And visitors are always welcome, the staff and other residents taking the time out to say hello. Special shoutout to the boss, (the dog) who is always up for a fuss.

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Review from Debra C (Daughter-in-law of Resident) published on 27 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We found visiting Mum really reassuring, Mum is in the best place for her, where the care is excellent. She seems very happy and comfortable bless her. My mind and my children's minds are at ease now knowing mum/nanna is in a safe place and very happy.

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Review from Megan H (Granddaughter of Resident) published on 24 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother has been fully independent up until the last 6 months and we had to make the heartbreaking decision to move her into a home.
The staff, down to the lovely guys in the kitchen and the ladies who clean the rooms, even the handyman have made her feel so welcome! Nothing is too much trouble
for them. They listen to every concern we have as a family (which has nothing to do with the home! More to do with us letting go of Nan!). Nan's room is beautiful and bright and she has been allowed to do as she wants in there because as the staff keep saying, it's her home now. The food is stunning! The activities Nan are now in give her a better social life than me! The communication between staff and family is second to none! We genuinely could not have found a better place for Nan to go and live out her best life and the staff are true angels. They do not get enough praise for what they do. Each and every one of them. I couldn't wish for more for my nanna.

Reply from Kieran Attreed-James, Regional Manager at Potton View

Thank you for your kind words, it means so much to our staff and management to hear that you couldn't wish for anything more.


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Review from Ken L (Resident) published on 9 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a resident in the Potton View Care Home since 1st August 2023 (6 months). I feel it necessary to go on record about my experience. Not knowing quite what to expect, I have enjoyed myself and felt no loss of independence and have been treated with dignity and kindness at all times. I feel
a sense of relief and gratitude. Looking forward to the future in this community.

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Review from Barbara B (Daughter of Resident) published on 10 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Mum went to Potton View in August, I can only say I have been so impressed with the care she has received. She is so much better in herself, putting weight on with the regular and nutritious meals. She says she considers herself to be very lucky - high praise indeed. I was very worried I was letting
her down by "putting" her in a home, but I am now 100% certain I made the right choice and can leave after visits with peace of mind.

Reply from Kieran Attreed-James, Regional Manager at Potton View

Thank you for your kind words, which I will share with all of the staff and management. We appreciate you taking the time and love having Mum in our home.


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Review from J M (Daughter of Resident) published on 10 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is a friendly place. All the staff speak to you. It is always clean. When we went to the Xmas party (22/12/23), there was music, magic and a lovely table full of food. The staff were all happy to help anyone who needed it. My mum enjoyed herself, as did we.
The family are so happy that Mum
is in the home, as we think that she wouldn't get the care she needs anywhere else.

Reply from Kieran Attreed-James, Regional Manager at Potton View

Thank you for your kind words, which I will share with all of the staff and management. We appreciate you taking the time and love having Mum in our home.


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Review from Audrey W (Daughter of Resident) published on 8 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Christmas party at Potton View yesterday was a joyous occasion. It had a lovely atmosphere and everyone - staff, residents and visitors seem to enjoy it. Excellent buffet, magic show and musician too. Great to see the different generations interacting together.
Dad is very happy at Potton View. Staff
are caring and kind. Food is excellent.
I visit several times a week and always feel welcome and have no concerns.
Thank you.

Reply from Kieran Attreed-James, Regional Manager at Potton View

Many thanks for your kind words, which we will share with the staff and management at Potton. Dad has settled into the home and is now part of the furniture, and is an amazing ambassador for the home.
Thank you


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Review from Frances R (Daughter of Resident) published on 5 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been cared for very well and at times when she needs encouragement is given this especially with eating. I am very happy with everything at Potton View and cannot thank staff enough for the change in Mum since moving there. I now can have quality time with Mum and a lot less stress, but
have faith that she is safe and happy which is all I ever wanted for her. She loves vocalists and entertainment when they visit and enjoys joining in with group activities. Thank you Potton View!

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Review from C C (Daughter of Resident) published on 25 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The wonderful staff at Potton View have helped to make our mum's difficult move to a care home a happy experience for us all.
Mum has settled well, enjoys the activities and has made some lovely friends. The staff are always so approachable and helpful, nothing is too much trouble.
There is a good
choice of activities each day, and Mum eats well, enjoying every meal.
Our stepfather will be joining Mum at Potton View very soon.

Reply from Kieran Attreed-James, Regional Manager at Potton View

Thank you for your kind words. We are so glad Mum has settled in as well as she has and that you as a family are happy with the care and services being provided. We look forward to seeing your stepfather soon. We will ensure that this is passed on to all of our staff and management at Potton View.


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Review from Sandra R (Daughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management of this care home are very friendly and approachable. They go out of their way to be very helpful towards the residents and families from day one. From visiting the home and been showed around, my mum's room looked very clean and comfortable. We can not praise all the staff
enough for all their hard work, especially the lady who showed us around and made us feel welcome from day one.
The food looks lovely, and my mum really enjoys the choices she is offered.
We are very pleased with everything.

Reply from Kieran Attreed-James, Regional Manager at Potton View

Thank you so much for your kind words about the management and the staff at the home. We pride ourselves at Potton View on the care that we provide, and I will ensure that our staff get to see your lovely words, as this will mean so much to them!
Thank you.


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Review from Gillian S (Daughter of Resident) published on 6 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents moved into Potton View together in November 2021. From the beginning, they were given the kindest and most sensitive care. Sadly, my father passed away (aged 95) earlier this year; since then my mother has been cared for most attentively and is very contentedly settled at the home. The management
and staff are excellent and all the carers are kind and thoughtful. My sister and I live some distance away and are hugely reassured to know that Mum is in such good hands. Could not recommend it more highly.

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Review from R A (Son of Resident) published on 9 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very homely, staff always good and extremely friendly.

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Review from T O (Son of Resident) published on 9 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, caring staff and modern, high-quality facilities. Very friendly and supportive environment. Food is fine but sometimes a bit bland. Could do with a wider range of activities and a news update email would be welcome. Would recommend.

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Review from J O (Daughter-in-law of Resident) published on 9 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are just wonderful and take very good care of my mother-in-law. The management has improved since the new manager took over. Communication has improved too. Walking into Potton View doesn't feel like walking into an institution. It feels much more homely. One observation, residents are offered
a lot of sweet things during the day which isn't very healthy.

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Review from D A (Son of Resident) published on 28 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always greeted with a smile and courtesy. Confident my mother is in safe hands, well-fed and cared for to the highest of standards.

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Review from J A (Son of Resident) published on 19 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum recently became a resident and despite the challenging times, she has settled in well and all the staff have provided mum with kindness, support and care. Her room is clean, and she is encouraged to make use of all the residential facilities which include an onsite hairdresser and nail salon.
Activities are plentiful and even though mum is unable to tell us about them, due to her dementia, we have photos that show her smiling and taking part in everything. We would fully recommend Potton View.


Covid measures are strictly followed, which we are most grateful for, in protecting us and our family members. We are very much looking forward to restrictions being lifted so more family members can visit mum in her new home.


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Review from N W (Friend of Resident) published on 7 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a lovely home! Caring staff, beautiful surroundings and lovely atmosphere. Covid has meant I haven't been able to visit as often but it's good to know that they are all being kept as safe as possible.
Couldn't wish for more for my friend that is there.

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Current Review Score: 9.9 (9.880)

Overview of Review Score

The Review Score of 9.9 (9.880) out of 10 for Potton View is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.880 for Potton View is calculated as follows: ( (126 Excellents x 5) + (15 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 142 Ratings = 4.88

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Potton View is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

5 Bed Vacancies

posted 17 Mar 2025

Single En Suite


Awards / Recognitions (10)

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Meet the Team (1)

Zara

Zara Hetherington

Job Title: Registered Manager

Joined: 2021

Get to know our Registered Manager!
Zara Hetherington began her career in care at a young age, working in the care home alongside her father for most of her younger years.
As a young woman, Zara studied a Health & Social Care qualification, working in the home in the evenings and weekends.
Since then she has played most roles the care sector has to offer, gaining invaluable experience in multiple jobs including; care assistant, senior carer, deputy manager, unit manager, and now Registered Manager.


Frequently Asked Questions about Potton View

What types of Care is Potton View registered for?

Older Person Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Potton View provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Potton View have?

There are 31 Single Rooms.

What are the Facilities & Services at Potton View?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Potton View to the centre of Sandy?

4.4 mile(s) as the crow flies, distance by road may be significantly further.