Potton View

Mill Hill, Potton Road, Gamlingay, Sandy SG19 3LW
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9.9 56 Reviews
  • Potton View, Sandy
Potton View, in Gamlingay, is a residential home for up to 31 older people. All rooms are easily accessible, being on the ground floor with large en-suite facilities.

The home is nestled between the villages of Gamlingay in Cambridgeshire and Potton in Hertfordshire. There are plenty of local amenities and good transport links nearby.

The building is a large detached bungalow and has its own car park. There are many communal areas and facilities for residents to enjoy.

The resident chef provides a high-quality daily menu of tasty and nutritious meals. Any special dietary requirements can be taken into account.

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Care Provided by Potton View

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 31 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Zara Hetherington (Manager)
  • Admission Criteria
    • All admissions are subject to an assessment by the home's management team
    • Ages 65+
  • Room Information
    • Single Rooms (31)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (20)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 1

Funding & Fees Guide for Potton View

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,200
    • RESPITE Self-Funded Residential Care from £1,000

  • Weekly fees include personal care, all food and drinks, activities and entertainment.
  • (these prices are only a guideline, please contact Potton View to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • 24 hour visiting welcomed


  • Parking

  • Parking available outside home


Potton View Reviews (56)

Total of 56, showing 21-40
9.9

Potton View has a Review Score of 9.9 (9.880) out of 10, based on 12 reviews in the last 2 years. Over all time Potton View has 56 reviews.

Overall Experience

  • 49
  • 6
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Date Published

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Review from Marion C (Resident) published on 19 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am perfectly happy and well cared for.

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Review from Alexander R (Husband of Resident) published on 17 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Care is inadequate and poor. Room is not cleaned for days. Frame and table can't be reached for water and alarm. Toilet is unclean and bin not emptied. Bedding is soiled. Tea is always cold and they don't wake the patient up to drink it hot.

Reply from Andy Twite, Regional Manager at Potton View

We are sorry you felt the need to publish such a negative review of the home. Black Swan Care Group has a robust and established complaints procedure for dealing with issues such as those you have mentioned. This is posted in numerous locations throughout each of our care homes. We also have an 'open door' policy for residents, their families, and staff to be able to approach not only the home manager, but senior management if there is a problem identified. We keep records of all such complaints. Sadly, in this instance, you have chosen not to raise these issues via any of the appropriate channels so they could be investigated. However, given the tone and damaging nature of your review, we have investigated internally the issues raised relating to care given, cleanliness of the room etc. as we are required to keep these by our regulatory body (the CQC). In every instance, there are clear and accurate records demonstrating that your accusations are unfounded.


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Review from Alison T (Daughter of Resident) published on 10 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been really happy in the year since he moved here. It's been the best decision we could have made. He has rediscovered his love of gardening which has been fully supported and his tubs, troughs and hanging baskets have been so beautiful. The staff are lovely and care for him really well, and
for us too.

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Review from John B (Resident) published on 27 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I arrived at Potton View at the end of September 2020 having selected the home from the internet. Due to Covid, we had not been able to visit the home, although my daughter did pay a visit to see the outside and talk to the manager, and I supplemented this with a video tour by the manager.
From the
moment I arrived, I was made very welcome and every assistance was given to me to settle in. At that time, I had to isolate for 14-day, which was trying but made easier by the staff stopping for a word when they passed the door. Then, after 14-days, I was able to meet other residents. I found them to be a mixed, friendly group. We had some very interesting conversations on a number of subjects.
I really feel that I have fallen on my feet here and would have no hesitation in recommending Potton View to others. The care is good, the staff and residents are friendly and cheerful, and the food is good. I have put on a stone since I have been here, which is e subject of much banter between the cooks and myself.

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Review from Sandra M (Daughter of Resident) published on 6 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in the care home now for just over a year, and due to the friendly, genuinely caring staff, she settled quickly and has positively thrived under their care. All staff treat Mum with care and respect, whilst enabling her to keep her dignity. My mum always comments that the staff are kind
and helpful.
The level of cleanliness is excellent, and the place always smells fresh and clean. The atmosphere of the home is one of cosiness and home from home. The staff are very welcoming to family visitors, and nothing seems to be too much trouble. There is always chatter and laughter coming from some area whilst I am there.
The food is of a high standard and plentiful. My mum always comments positively about what she has eaten and the choices they are given. She has gained much-needed weight, which is absolutely fantastic.
I would like to say how grateful I am to all the staff during this pandemic. Always positive, cheerful with the utmost professionalism in keeping residents safe.

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Review from Jane N (Wife of Resident) published on 26 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very helpful and caring. Nothing seems too much trouble. Very impressed with the quality of care. Food is outstanding and apparently plenty to have. All in all, happy with the care.

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Review from Sara M (Granddaughter of Resident) published on 27 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and compassion shown not only to my grandmother but to us as a family was fantastic. Every member of staff went out of their way to get to know us and make my nan feel at home.
My nan was cared for with respect and her dignity was always maintained. I thank all the staff at Potton View, they
should be very proud of how they run the home, I know I am.

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Review from Craig G (Son-in-law of Resident) published on 3 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Potton View care home has provided a safe and calm residence for both my mother and father in law. We have been made to feel welcome by the friendly and considerate staff. The rooms are warm, spacious and well maintained with gardens views to enjoy.
We even enjoyed the Christmas party and buffet.
Would recommend!

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Review from Sue O (Daughter of Resident) published on 23 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother originally went into the care home for respite having been discharged from hospital. The manager assessed her whilst in hospital and explained how the home was run. I have been immensely impressed. The staff are very friendly, approachable they go out of their way to help residents and families.
They have an amazing rapport with the residents and you can clearly see how happy this makes end of life care - happy and comfortable. They have been remarkably patient with my mother, who can be difficult at times. The home is very clean, comfortable and furnished in such a way that it is more like their own home. My mother has a bright spacious room with a lovely view onto the front garden and a bird table has been positioned so that she can watch birds feed. She has an en-suite wet room which is extremely spacious. I don’t think we would find a better home or better care, my thanks go to management and all staff for giving me ‘peace of mind’.

Reply from Andy Twite, Regional Manager at Potton View

Thank you so much for your lovely review of Potton View. It is wonderful to hear that the home is meeting and exceeding your expectations and the staff will be thrilled with such positive feedback.


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Review from Daniel B (Grandson of Resident) published on 11 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home and its staff are very helpful and caring. My grandad is happy and has settled into his new home with the help of the staff and other residents which is comforting for all the family.
The home is very clean and smells lovely and fresh and everyone seems happy there.

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Review from Iain D (Relative of Resident) published on 11 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife's nan has been here a while now, and all staff and management have gone out of their way to help her with settling in and making her feel like home from home. I can’t thank them all enough for the work they do.

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Review from A B (Daughter of Resident) published on 6 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff and management of this home are very friendly and approachable, they go out of their way to be very helpful towards the residents and families. Visiting the home where my mother is residing is very enjoyable. My mother's room is very clean and comfortable. I cannot praise all the staff enough
for all their hard work. The food is lovely, my mother really enjoys the choices she is offered. The gardens are lovely and my mother as a room with a lovely view into the garden. Very pleased with everything.

Reply from Andy Twite, Regional Manager at Potton View

Thank you for your wonderful review of Potton View. We aim to ensure that we are providing the best service possible.


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Review from Gill H (Daughter of Resident) published on 25 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mum has been in the care of Potton View since August 2019 and we are all extremely happy she is there and being so well looked after. Mum herself always tells people the staff are so kind and really can't do enough for her.
It was not easy to acknowledge we had reached the time when we had to
take the care route, but it was definitely the right decision. We all have nothing but praise for the manager and all the staff, who are very caring and supportive of her individual disabilities and needs. Her accommodation and the home facilities are excellent, not to mention the lovely homemade food, which has helped mum to regain the weight she lost prior to her arrival at Potton View.


We wanted our mum to be cared for, to feel secure and to be happy and we are delighted to say she has all of those things in abundance.


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Review from D S (Daughter of Resident) published on 19 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have recently had the task of finding a care home for my 96-year-old mum. I eventually chose Potton View as when we approached them, they couldn't have been more helpful and caring, as if mum really mattered. Mum has been there a few weeks now and I can't praise them enough. The staff are so caring
to the residents and make us welcome as well. The rooms are lovely and the food is first class as well. I can't thank them enough for caring so lovely for her.

Reply from Andy Twite, Regional Manager at Potton View

Thank you so much for your kind words - it's fantastic to hear the home is doing such a wonderful job.


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Review from Linda B (Daughter of Resident) published on 17 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Potton View is a lovely care home. My father is very happy here and is enjoying being looked after by the friendly and caring staff.
He has a lovely spacious room which is nicely furnished, including an en-suite shower room, all of which are kept very clean as is the whole home. He couldn’t be happier.
I am so glad we picked Potton View.

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Review from P S (Respite Resident) published on 16 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I arrived, the atmosphere was warm and welcoming. My room was lovely and the bathroom was bigger than my kitchen at home.
The staff are very pleasant and friendly.
The food was tailored to my particular needs with a daily visit from the chef and my family were also welcomed to come in whenever
they wished and the residents also welcomed me at mealtimes.

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Review from Jeannette W (Daughter of Resident) published on 14 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was recently in Potton View for respite care and I have to say that from the moment I walked through the door to have a look around prior to my father's arrival, I was really impressed, with the appearance of the home, it was spotlessly clean, but also very warm and welcoming. Every staff
member I came into contact with was friendly and made me feel at ease, even offering me a cup of tea or coffee while I waited to speak to the home's manager. The manager was so helpful and friendly, and was very professional, offering us continued support before, during and even after my father was resident there. I would recommend anyone who needs care for a loved one to have a look around and meet with the lovely staff and manager at Potton View Care Home.

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Review from Linda K (Daughter of Resident) published on 30 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum spent five weeks in Potton View following a hospital stay. The manager visited her in hospital before the transfer to Potton View. He was very professional, also very kind. He took time to explain and listen.
At Potton View, Mum received excellent care. Throughout her stay she was treated with
care, encouragement, respect and dignity by all staff.
Staff were quick to respond to any medical needs, contacting GPs or nurses as appropriate. I always felt Mum was safe and received genuine care which was most comforting for me and my family.
The homemade food is first class and varied. Visitors are welcome to have a meal with their relative.
Family and friends are welcomed and as next of kin, I always had access to staff if I had any questions.
I would highly recommend this modern, clean and family-friendly home to anyone who is looking for a care home.
Mum is now back home and continuing to improve and speaks of how grateful she is of the wonderful care she received whilst at Potton View.

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Review from Allan P (Son of Resident) published on 23 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The overall standard of the care home and staff were3 excellent and would certainly recommend.

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Review from Clarissa B (Great-Niece of Resident) published on 16 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Potton View is a brilliant care home. My great aunt is so much happier now she is there and being looked after by the friendly and caring staff, they can’t do enough for her and the manager goes in every day to make sure she is happy.
She enjoys the food and her room is so nice with lovely furniture
and a door out to the lovely courtyard.
She has a lovely shower room and it is all kept very clean and so is the care home. She couldn’t be happier and so glad we picked Potton View.

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Current Review Score: 9.9 (9.880)

Overview of Review Score

The Review Score of 9.9 (9.880) out of 10 for Potton View is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.880 for Potton View is calculated as follows: ( (126 Excellents x 5) + (15 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 142 Ratings = 4.88

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Potton View is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

6 Bed Vacancies

posted 19 hours ago

Single En Suite


Awards / Recognitions (10)

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Meet the Team (1)

Zara

Zara Hetherington

Job Title: Registered Manager

Joined: 2021

Get to know our Registered Manager!
Zara Hetherington began her career in care at a young age, working in the care home alongside her father for most of her younger years.
As a young woman, Zara studied a Health & Social Care qualification, working in the home in the evenings and weekends.
Since then she has played most roles the care sector has to offer, gaining invaluable experience in multiple jobs including; care assistant, senior carer, deputy manager, unit manager, and now Registered Manager.