Potton View

Mill Hill, Potton Road, Gamlingay, Sandy SG19 3LW
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9.9 56 Reviews
  • Potton View, Sandy
Potton View, in Gamlingay, is a residential home for up to 31 older people. All rooms are easily accessible, being on the ground floor with large en-suite facilities.

The home is nestled between the villages of Gamlingay in Cambridgeshire and Potton in Hertfordshire. There are plenty of local amenities and good transport links nearby.

The building is a large detached bungalow and has its own car park. There are many communal areas and facilities for residents to enjoy.

The resident chef provides a high-quality daily menu of tasty and nutritious meals. Any special dietary requirements can be taken into account.

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Care Provided by Potton View

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 31 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Zara Hetherington (Manager)
  • Admission Criteria
    • All admissions are subject to an assessment by the home's management team
    • Ages 65+
  • Room Information
    • Single Rooms (31)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (20)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 1

Funding & Fees Guide for Potton View

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,200
    • RESPITE Self-Funded Residential Care from £1,000

  • Weekly fees include personal care, all food and drinks, activities and entertainment.
  • (these prices are only a guideline, please contact Potton View to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • 24 hour visiting welcomed


  • Parking

  • Parking available outside home


Potton View Reviews (56)

Total of 56, showing 41-56
9.9

Potton View has a Review Score of 9.9 (9.880) out of 10, based on 12 reviews in the last 2 years. Over all time Potton View has 56 reviews.

Overall Experience

  • 49
  • 6
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Date Published

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Review from Gemma E (Relative of Resident) published on 15 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Potton View is a stunning setting. The rooms are beautiful. The kind staff are helpful and respectful and the manager goes above and beyond to welcome the residents. The manager ensured my relative was comfortable and content and demonstrated privacy, dignity and respect are key elements of the personalised
care they provide.
I was so impressed by how clean and spacious the home is and how amazing the food is, with variety and choice.
I have already highly recommended Potton View and will continue to do so.

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Review from Yvonne B (Daughter of Resident) published on 21 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother stayed at Potton View for a two-week respite break. I was very happy with her stay as she was treated with kindness, respect and dignity and found it a stimulating environment which has continued to have a positive effect after her return home. She enjoyed the various activities, particularly
those involving music and thoroughly enjoyed the home-cooked food. The staff and management are excellent - kind, caring, helpful and professional.

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Review from Maureen S (Sister of Resident) published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my sister every week. I have visited lots of care homes, this is the tops, caring and the girls are nice.

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Review from K K (Granddaughter of Resident) published on 20 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found all the care staff lovely and my nan has really settled in well now.

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Review from P K (Son-in-law of Resident) published on 17 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good staff, very friendly, can't do enough for you.
Look after mother in law. First class food, very good and kept very clean.

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Review from Angela G (Daughter of Resident) published on 28 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home was first class. They all cared for my mother in a very professional and caring way. The home was always lovely and warm and clean. The staff were very cheerful. Nothing was ever too much trouble. Endless cups of tea for us as a family always provided.

Reply from Andy Twite, Regional Manager at Potton View

Thank you so much for your kind words - it is truly wonderful to hear that you have had a fantastic experience at Potton View.


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Review from Jacqueline K (Daughter-in-law of Resident) published on 28 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring staff
Always pleasant
Good food
Lovely comfortable surroundings
Quiet location
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Review from Grant H (Son-in-law of Resident) published on 27 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Potton View welcomed my father-in-law in January 2019 and since arriving I can see the positive changes in him. Staff are professional, friendly and very knowledgeable with very strong care ethics. Visiting my father-in-law is a pleasure at Potton View. Rooms are modern, clean and have a home from
home feel. Potton View really is more than a Care Home - it is a home that cares. I thoroughly recommend this home.

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Review from Gill I (Daughter of Resident) published on 26 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad, who has sight, hearing and mobility issues moved to Potton View in January 2019 and in only a very short time has settled in quickly and feeling very much at home. The staff are very friendly, courteous, helpful and resident-focused with regards to Dad's well-being. I am very pleased that Dad
is being so well looked after by the care staff and his quality of life has significantly improved, he has a laugh and a joke and has a new lease of life.
His room is modern, light and spacious with the added luxury of a door which accesses a courtyard giving him independence whilst in a safe environment. Nothing is too much trouble the staff, the food is delicious and varied. When Dad was taken ill with a high temperature the staff acted quickly and professionally ensuring correct action was taken thus putting the minds of the family, unable to be there, at rest.
Overall, I am extremely pleased with Potton View, I would highly recommend it and am so pleased to be a part of this truly wonderful family.

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Review from Rosemary P (Daughter of Resident) published on 21 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went in for 2 weeks respite as she had not been well and had lost her confidence.


She enjoyed herself and was very well cared for. Food was very good and the staff excellent.


Mum was concerned about losing her independence but realises eventually she will need full-time care and will be happy

at Potten View when the time comes.


She is more mobile and looks better than she has done for ages. Thank you so much.


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Review from Debbie L (Wife of Resident) published on 8 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff and management very good, went out of their way to be helpful. Also thought about individual needs.

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Review from Colin K (Son of Resident) published on 25 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care and friendly very good.

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Review from Ellie J (Granddaughter of Resident) published on 15 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Potton View is an excellent new care home with wonderful space for the residents including rooms and communal spaces.
The nurses and the manager are all on hand to help whenever anything needs to be done, day and night.
I have felt very confident having my grandma under their care and I know that
she is happy.

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Review from Gary B (Son-in-law of Resident) published on 31 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Potton View is a very friendly and pleasant home. My mother-in-law is very happy residing there. The staff are helpful, friendly and cannot do enough for my mother-in-law. I, as her son-in-law, have seen the amazing change in her since she moved in. All the staff are friendly, helpful and the home itself
is lovely. I would recommend Potton View to anyone, who's parents needed 24/7 care. My wife no longer has to worry about her mother's wellbeing as we all know my mother-in-law is being well cared for.

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Review from S S (Son-in-law of Resident) published on 31 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Potton View is a care home I would recommend to anyone. The staff and management are not only very professional but very caring. They are approachable and treat everyone with respect, dignity and care. The meals are all "home cooked" with the best produce available. We as a family can not thank you
all enough for the care and understanding you give.

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Review from Shani S (Daughter of Resident) published on 31 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment you walk into Potton View it's like "home from home" it has a really warm feel about it. The staff and management are very caring, nothing is too much trouble. They are very supportive, dedicated and professional they treat the residents with respect and really do care for them. Potton
View is spotless and to a very high standard. If you are looking for a care home for your loved one, go and visit Potton View, you will not be disappointed.

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Current Review Score: 9.9 (9.880)

Overview of Review Score

The Review Score of 9.9 (9.880) out of 10 for Potton View is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.880 for Potton View is calculated as follows: ( (126 Excellents x 5) + (15 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 142 Ratings = 4.88

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Potton View is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

6 Bed Vacancies

posted 19 hours ago

Single En Suite


Awards / Recognitions (10)

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Meet the Team (1)

Zara

Zara Hetherington

Job Title: Registered Manager

Joined: 2021

Get to know our Registered Manager!
Zara Hetherington began her career in care at a young age, working in the care home alongside her father for most of her younger years.
As a young woman, Zara studied a Health & Social Care qualification, working in the home in the evenings and weekends.
Since then she has played most roles the care sector has to offer, gaining invaluable experience in multiple jobs including; care assistant, senior carer, deputy manager, unit manager, and now Registered Manager.