Pranam Care Centre

49-53 Northcote Avenue, Southall UB1 2AY
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9.8 27 Reviews
  • Pranam Care Centre, Southall
Pranam Care Centre focuses on a positive approach that addresses individual people's needs and abilities.

Caring, skilled staff aim to maintain important links each person has with elements of their personal history such as family, hobbies etc.

Staff understand dementia can cause distress for both the individual and families concerned and they aim is to create an atmosphere which is calm, relaxed and reassuring.

Staff acheive this by taking the time to fully understand life histories; developing well-trained staff; creating and maintaining a supportive environment; ensuring the upkeep of positive and open communication; devising activities with meaning and continuously encouraging family involvement.

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Care Provided by Pranam Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 51 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Palliative Care

Good to Know

  • Person in charge
  • Janice McKenzie (Manager)
  • Admission Criteria
    • Any
    • Ages 50+
  • Room Information
    • Single Rooms (51)
    • Single Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2013
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Pranam Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,150
    • Self-Funded Residential Dementia Care from £1,250
  • (these prices are only a guideline, please contact Pranam Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking on site


Pranam Care Centre Reviews (27)

Total of 27, showing 1-20
9.8

Pranam Care Centre has a Review Score of 9.8 (9.796) out of 10, based on 12 reviews in the last 2 years. Over all time Pranam Care Centre has 27 reviews.

Overall Experience

  • 22
  • 4
  • 0
  • 0
  • 1

Date Published

27
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8
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15

Review from H B (Friend of Resident) published on 15 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All good. Well done to all for the inspection. Well deserved and it only reflects the hard work the staff put in. Lovely food cooked by the chef and the other guy is great. A lovely bunch indeed. Again, thank you very much for everything and for keeping an eye on the residents.

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Review from M L (Resident) published on 12 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to the home in 2020. I have been here for 4 years now and I am happy and settled.
The staff are very supportive of me and help me with personal support. I am grateful for their help.

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Review from R M (Daughter of Resident) published on 10 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On choosing a care home, we found Pranam to have a fresh clean warm atmosphere. The relationship between staff and residents is caring and trusting. I feel my Father is in a safe place where all his needs will be met. His team goes above to make the residents comfortable.

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Review from F G (Cousin of Resident) published on 5 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited Pranam Care Centre on the 21st and 22nd of October. I was not expected. I found my cousin to be happy and feeling very much at home. Her clothes were immaculate and her hair was carefully attended to. There was an aura of friendliness about the home and I came away assured that my cousin was
in good hands.

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Review from M W (Son of Resident) published on 5 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pranam Care Centre and the staff have been fantastic in looking after my Mum for the last 2 years!
The staff are wonderful, caring human beings who treat my Mum with kindness and dignity. My Mum has formed a wonderful relationship with all the stuff but one in particular.

Reply from Lucian Balog, Operations Manager at Pranam Care Centre

Thank you for your kind words. We're delighted your Mum is well cared for and has formed meaningful bonds with our team. Your feedback means a lot to us.


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Review from Lily W (Next of Kin) published on 20 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My ex-husband has lived in the Care home for over 2 years now. I am very pleased with the care he is receiving. The environment is very clean including his room. His clothes are always washed, ironed and nicely hung in his wardrobe. The staff are very friendly and always act quickly to any health concerns
by contacting the GP or calling the Ambulance and am always contacted in such circumstances and regularly updated. He is supported to attend all hospital appointments. He is very happy living in the care home and this gives me peace of mind too. Well done to a very committed team.

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Review from Christopher G (Brother of Resident) published on 21 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was a resident since 2020 and was looked after by the staff extremely well. He unfortunately passed away, but he was made comfortable all
the time he was there. He was also a resident there all through the pandemic and the staff had to look after the residents in very difficult times.

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Review from P I (Friend of Resident) published on 26 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I accompanied my friend to a care home where her mother resides, and I was truly impressed by the compassionate care provided. One standout individual,
the team leader, interacted with residents as if they were her own family members. Witnessing her feed one of the residents filled me with joy. The
environment was not only welcoming but also impeccably clean. The spacious rooms were well-maintained, and the carers displayed exceptional kindness.

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Review from R S (Daughter of Resident) published on 8 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hardworking and caring staff. Will always listen and try to rectify a problem if there is one. The rooms are spacious and clean. Dad says the food is very good! Dad seems less anxious and I am able to get clearer conversations from him since he is been here, so obviously him being at Pranam Care Centre
has done him good.
To the managers, team leader, health care assistants, and activity coordinator a huge thank you to all that have helped him since the start of his stay in September.

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Review from A M (Daughter of Resident) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It seemed a nice, lovely place, my dad just did not like it. He has dementia, so they have to be extra understanding and patient.
The other things I did not like were the staff not relaying problems to the manager and talking in front of clients. Also, the manager told me to contact a social worker
so they can get paid.

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Review from C W (Resident) published on 21 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care here. They listen to me even if sometimes I give them a hard time.

Reply from Janice McKenzie, Manager at Pranam Care Centre

Thank you for your kind words. Your needs are our priority and we will continue to work hard to provide compassionate care and make your living experience in your home at Pranam a fantastic one.


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Review from W C (Resident) published on 27 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am treated very well in this home.

Reply from Janice McKenzie, Manager at Pranam Care Centre

Thank you for your kind words. We will continue to work consistently to ensure our residents always receive high-quality care.


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Review from S K (Daughter of Resident) published on 20 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent Care

Reply from Lucian Balog, Manager at Pranam Care Centre

Thank you for this.
We will inform the staff so they are aware their hard work is recognised


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Review from Constantin G (Friend of Resident) published on 14 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend is in the care home at a young age and it's not pleasant to know him like this but he seems to be happy enough and he likes the fact he is able to mix with some people in the home. The staff and manager are always welcoming.

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Review from Jackie H (Daughter of Resident) published on 26 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is a resident here. I have always found mum to be happy and well cared for. All the staff are very helpful caring and friendly. Mums room is lovely clean and a lovely bright colour, as is the rest of the home. I am very grateful that we found this lovely home.

Reply from Ruban Sivasoruban, Manager at Pranam Care Centre

Thank you for your lovely words. We are happy to see your mum settling so well at Pranam and to make Pranam her home.


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Review from William C (Resident) published on 14 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like everything, the staff are very kind to me. Especially the morning staff who wake me up and are very good to me. Going back to day staff, they do not complain if I don't want food for lunch and supper, they respect my wishes.

Reply from Janice McKenzie, Manager at Pranam Care Centre

Thank you for your kind words. Your feedback is welcome and we are content to see your wishes are respected and that you are included in the decision-making process.


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Review from M N (Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a resident in this home which to me is very comfortable, nice and clean.

Reply from Janice McKenzie, Manager at Pranam Care Centre

Thank you for enjoying your stay and for the lovely words.


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Review from Sukhjinder P (Resident) published on 2 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is like my home and I really enjoy being here. I have a very large room and I love it. The staff here are very helpful and they cook really good food, including Asian food that I like. Thank you to the staff and management.

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Review from Rachel H (Daughter of Resident) published on 22 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Great staff, residents seem happy. My mum appears well cared for. Can only praise the staff. All very friendly, patient and caring. At times, can seem a little too full. Also, a garden area would be good. Would be nice if sitting outside in the fresh air were an option.

Reply from Janice McKenzie, Manager at Pranam Care Centre

The Home does have a garden at the front of the building next to the car park. Residents and their relatives are free to it at any time. Chairs and tables are provided with umbrellas in the summer. Also, there is a range of beautiful flowers planted in the summer.


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Review from S W (Resident) published on 16 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I eat the meals provided here.
I like all the staff who take care of me.
I partake in all the daily activities which keep me occupied.

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Current Review Score: 9.8 (9.796)

Overview of Review Score

The Review Score of 9.8 (9.796) out of 10 for Pranam Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.796 for Pranam Care Centre is calculated as follows: ( (116 Excellents x 5) + (23 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 142 Ratings = 4.796

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Pranam Care Centre is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Jun 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

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Janice McKenzie

Job Title: Home manager

Joined: 2019

I have over a period of twenty years acquired and developed a repertoire for managing Health and Social Care establishments.


My training and work experiences in various Residential, Nursing and Extra-Care schemes have ensured growth in my intellect and my maturity as a competent and effective manager.


I started on this career path as a carer and through commitment, hard work, dedication and passion, I have moved up the ranks to my current role as a Home manager.


Frequently Asked Questions about Pranam Care Centre

What types of Care is Pranam Care Centre registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Pranam Care Centre provide?

Palliative Care is an additional type of care provided.

How many Rooms does Pranam Care Centre have?

There are 51 Single Rooms.

What are the Facilities & Services at Pranam Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Pranam Care Centre to the centre of Southall?

0.7 mile(s) as the crow flies, distance by road may be significantly further.