Prideaux Manor

57-59 Victoria Road, Polegate BN26 6BY
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9.8 35 Reviews
  • Prideaux Manor, Polegate
Prideaux Manor and their team of experienced staff members offer personal care to adults over the age of 65 with dementia.

There are 23 well-presented single rooms available, and also 2 double rooms which are uniquely decorated to a high standard. Their aim is to create and maintain a secure, relaxed, happy, and homely environment for all residents. Residents also have access to a spacious dining room, where nutritional and varied meals are prepared in-house. The kitchen team cater for all types of dietary requirements.

There is a large garden at the back of the home with patio doors opening out to a paved patio area where the residents can have their meals.

The dedicated care team develop individualised care plans for each resident, aiming to meet their specific needs and requirements, and offer the best care possible.

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Care Provided by Prideaux Manor

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 27 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Prideaux Manor Care Ltd
  • Person in charge
  • Denise Argent (Operations Manager)
  • Admission Criteria
    • Pre assessment required no weekend admissions unless emergency
    • Ages 65+
  • Room Information
    • Single Rooms (23)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Prideaux Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,150 – £1,300
    • Self-Funded Residential Dementia Care £1,150 – £1,300

  • All toiletries are provided by the care provider what is not included in the fees are hairdressing and chiropody
  • (these prices are only a guideline, please contact Prideaux Manor to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No visiting restrictions at present, if visitors have a cough or cold the home would require them to wear a mask


  • Parking

  • Ample parking on the drive in front of the home and also on the surrounding roads free of charge


Prideaux Manor Reviews (35)

Total of 35, showing 1-20
9.8

Prideaux Manor has a Review Score of 9.8 (9.848) out of 10, based on 30 reviews in the last 2 years. Over all time Prideaux Manor has 35 reviews.

Overall Experience

  • 31
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Date Published

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Review from J C (Friend of Resident) published on 20 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A welcoming friendly place, non judgemental and caring atmosphere. Kind staff for whom nothing is too much trouble.

Reply from Denise Argent, Operations Director at Prideaux Manor

Thank you for your kind review we would be happy to discuss any area of improvement with you. Please contact the seniors or management team


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Review from J Y (Husband of Resident) published on 25 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff worked hard to ensure the spirit of Christmas was enjoyed throughout the house. The Christmas trees and decorations looked really festive and gave the residents and their families a welcoming place to be at Christmas.

Reply from Denise Argent, Operations Director at Prideaux Manor

Thank you for your kind review. It would be good to catch up with you to see how we can improve some of our scores.


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Review from Diane H (Daughter of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't praise Prideaux Manor and its staff enough. I was recommended the care home by a very good friend. Our mother has dementia and sadly we lost my dad in 2023. Mum was at home having carers come in, which was becoming increasingly difficult and she was lonely. From the first phone call with a particular
member of staff, she made us feel welcome. We visited twice before Mum moved in. It is without doubt the best decision we could've made. From the staff to the food and activities. It's warm inviting and feels just like home. It took about four days for Mum to settle in. I would give it ten stars if you could. It's taken so much pressure away from us knowing that my mum is so well looked after.

Reply from Denise Argent, Operations Director at Prideaux Manor

Thank you for your kind review. It is nice to hear that you think you have found a forever home for your mum. The staff work so hard to ensure the transition into our care goes smoothly both for the residents and their families. The most important part of that is ensuring that both parties communicate and that we are open and transparent.


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Review from Caroline S (Daughter of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care staff do a wonderful job considering my mother is "challenging". The staff are always easy to talk to and keep me updated on how my mother has been between my visits and are welcoming and caring. It is not easy to care for my mother as her dementia and Alzheimer's has got worse and she can
sometimes be aggressive and refuse personal care but the staff do their utmost to do what they can. They have also tried several times to encourage my mother to get involved in events even though she prefers to stay in her room and watch TV. The manager has put several things in place to deal with the smell of urine due to my mother refusing her personal care such as an air freshener and purifier as well as deep cleaning her room when ever she goes to the hospital for which they organise a taxi and a carer for her weekly trip to the hospital for podiatry. I feel very reassured that my mother is being cared for in the best way possible as her dementia progresses.

Reply from Denise Argent, Operations Director at Prideaux Manor

Thank you for your honesty, every dementia resident comes with different challenges, we pride ourselves on person-centred care and look at each person as an individuals. Thank you for working with us and being so supportive


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Review from M B (Daughter of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the home and feel reassured that Dad is very well cared for. The carers have a real understanding of dementia and treat every resident with utmost respect, they all have so much patience and often have to deal with difficult situations which they do very calmly and they remain unphased
by it. They are also very friendly chatting with me when I visit and always offering tea and coffee.
The activity leader works very hard to involve the residents in games, which can be quite a task to get Dad involved but he does enjoy it when he joins in. The special events party's are also well enjoyed with the Chef putting on a lovely spread for all.
The place is always kept spotlessly clean and Dad always looks smart in his freshly laundered clothes.
Overall we are so pleased we chose Prideaux Manor which has a nice homely family feel to it which was lacking in more of the larger plush homes we looked at.

Reply from Denise Argent, Operations Director at Prideaux Manor

Thank you for your kind review. I am glad you feel the home is meeting the needs of your dad. I will be in touch to see how we can improve on your score for our food. We are glad you enjoyed our last event.


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Review from J W (Wife of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful care home. Staff are amazing. The home is clean and welcoming. Residents are happy, well cared for and engaged. Rooms comfortable and homely. Lots for residents to do with great activities. Family are welcomed and nothing is too much trouble.

Reply from Denise Argent, Operations Director at Prideaux Manor

Thank you for your kind review, we are glad you feel we are doing a all round good job


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Review from M L (Wife of Resident) published on 23 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Prideaux Manor for six months. Having viewed several homes we chose this one as it is quite small but very friendly and as he wanders about at night felt that here he would be safe, which he has been. We can't fault the staff who are all amazing, he is always well looked after,
his clothes are nicely washed and ironed, and the home itself is always clean and odour free.
The entertainment coordinator is fantastic, always trying to get the residents involved with games, cooking etc which is a challenge at times but she perseveres. The patience of the staff is outstanding and nothing seems to phase them. We are always welcomed at any time of the day, being offered tea/coffee as soon as we arrive. My husband is a fussy eater and doesn't like mashed potato which seems to be offered most days, but appreciate the chef must be on a budget, but is very obliging and often offers him an alternative. We are confident that he is in the right place for his own safety.

Reply from Denise Argent, Operations Director at Prideaux Manor

Thank you for your kind review of the home. I will pass this information on to the staff regarding the cleaning, laundry, activities and staff. I will be looking into the area of food and drink as this was the area with the lowest score. I will relay this information to the kitchen.


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Review from Susan F (Daughter of Resident) published on 23 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has lived in this care home since December 2023. She's always treated with respect and kindness. It is so comforting to myself and my brother to know that my mother is fully engaged and well looked after. If I have any concerns I can raise them with the staff straightaway and they will ensure
they are acted upon. I am more than happy that my mother is in this home. In fact, I have recommended this home to other people who have been in a situation where they've needed to find a care home for their relative. I would highly recommend this home to anyone.

Reply from Denise Argent, Operations Director at Prideaux Manor

Thank you for your kind recommendation of our home, we are very grateful. We are glad that that you feel your mother is well looked after and this is a great comfort to the family.


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Review from Angelique H (Granddaughter of Resident) published on 29 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely fantastic care home all-round. Caring, attentive staff. Clean accommodation. Well-managed and great communication. They never stop being helpful and accommodating. Nothing is too much to ask for. Really feel welcome at every visit. Very grateful and relieved that Nana got to spend her last
few months here.

Reply from Denise Argent, Operations Director at Prideaux Manor

We have enjoyed having so many families attending our annual summer fete. This year we managed to raise over six hundred pounds for our wonderful residents. The staff always go about and beyond for everyone.


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Review from John W (Friend of Resident) published on 29 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent day.
Super food and entertainment.
Well done to the staff and helpers.
A very happy afternoon.
Our resident is very happy and well looked after.
We look forward to the next function.
Parking our car was difficult to find a free space.

Reply from Denise Argent, Operations Director at Prideaux Manor

We are glad you enjoyed our Texas barbecue. We try and come up with different things throughout the year for the residents and families to enjoy.


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Review from M P (Daughter of Resident) published on 14 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t recommend the team at Prideaux Manor enough - Mum has been there since the end of February. Due to her Alzheimer’s she was understandably very unsettled with the initial change in environment, and the team have worked so hard to help her settle. They have involved myself and my dad to keep us
updated and work out a plan for Mum together. The home is a lovely, clean, bright and welcoming environment. The staff are so kind and friendly and engage with the residents and treat them with respect and dignity. All of the residents look happy and well cared for. There is a lovely programme of activities and a nice sunny outdoor space for the summer months.

Reply from Denise Argent, Manager at Prideaux Manor

Thank you for your kind review. I am glad your mum has settled in well, it took a lot of perseverance from all parties to ensure a smooth transition. It also takes a great team from care staff to ancillary to make everyone feel welcome.


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Review from Paul M (Son of Resident) published on 2 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough about Prideaux Manor, from the first minute my dad arrived there they made him feel welcome, nothing was ever too much for them and they made him feel at home, which was something we had worried about before he went there. It was good to see him taking part in the activities
with a smile on his face!

Reply from Denise Argent, Manager at Prideaux Manor

Thank you for your kind response we loved looking after your dad her was such a character, he definitely kept us on our toes, such a cheeky chappie.


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Review from Sue S (Daughter of Resident) published on 13 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I really cannot express just how grateful my brother and I are for the wonderful care and support of our dad. All the staff, without exception, have been so supportive and caring of my father and in return, the joy they have brought him since he has been in their care means that my brother and I feel
a weight has been lifted off our shoulders knowing that he is safe and happy. I really cannot recommend Prideaux Manor enough for someone that you love.

Reply from Denise Argent, Manager at Prideaux Manor

Thank you very much for your kind words we are glad that you feel your dad has settled well and both you and your brother are happy with his care and treatment at the home.


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Review from H J (Daughter of Resident) published on 29 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a resident, and she receives excellent care and attention from the staff.
The atmosphere in the home is welcoming, warm and cheerful.
I live abroad, and phone every other day to speak to Mum.
The staff are always happy to go up the flights of stairs so that Mum and I can have a chat.
The
manager is happy to spend time talking to me over the phone about Mum's care and condition and is always honest and reassuring.
All in all, I am delighted with the care that Mum gets from everyone at Prideaux Manor.

Reply from Denise Argent, Manager at Prideaux Manor

We are glad you are able to speak to your mum daily, even though you live abroad. We are happy for you to phone us any time, day or night. If you can suggest any ways we could improve our score on food and drink, please let me know.


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Review from Marjory D (Wife of Resident) published on 26 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing staff and management.
Nothing too much trouble.
Thank you all for his ten months with you.

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Review from R S (Cousin of Resident) published on 18 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff made a wonderful effort to give the residents a great Christmas experience. Lovely decorations, an amazing part with mountains of food, jokes and fun. Outside Christmas, a brilliant selection of games and exercises. Overall and most importantly, great care and laughter.

Reply from Denise Argent, Manager at Prideaux Manor

I am glad that you and your family member enjoyed our Christmas festivities; it was lovely to see so many families attending this year.


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Review from Di L (Daughter of Resident) published on 3 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management are very friendly and have done everything they can to make my mum comfortable and happy in the home. Mum loves all the staff etc. Would definitely recommend the home to friends and family.

Reply from Denise Argent, Manager at Prideaux Manor

Thank you for your kind review, I am glad your mum is comfortable and happy within the home. I have an amazing team that always puts the residents first.


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Review from Cliff C (Son-in-law of Resident) published on 3 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law came to Prideaux Manor in August 2023 for respite and she enjoyed it and decided to become a full-time resident. She loves the staff and the activities that are provided plus she feels safe and secure in the home. I like to visit her here more than I did in her old flat, which did not
provide her with any safety.

Reply from Denise Argent, Manager at Prideaux Manor

Thank you for your kind review, I am glad your mother-in-law feels safe and secure within the home and that you enjoy visiting us.


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Review from Penny C (Daughter of Resident) published on 3 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum enjoys her time at Prideaux Manor. They held a Christmas Party on Sunday the 10th of December and it was very well attended and Mum was very happy which I haven't seen in a very long time as she was isolated in her old home. Overall the staff and management are excellent and provide all the facilities
that Mum needs. I feel very happy knowing that Mum is well looked after.

Reply from Denise Argent, Manager at Prideaux Manor

Thank you for your kind review, I am glad that you feel your mum is enjoying herself at Prideaux Manor and is well looked after.


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Review from Julie P (Daughter of Resident) published on 3 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident only for a few weeks but has been treated with nothing but kindness and respect. When I visit we are welcomed by everyone residents and staff alike. I am very happy with the care my father receives.

Reply from Denise Argent, Manager at Prideaux Manor

Thank you for your kind review, please could you let us know how we can improve the room.


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Current Review Score: 9.8 (9.848)

Overview of Review Score

The Review Score of 9.8 (9.848) out of 10 for Prideaux Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.848 for Prideaux Manor is calculated as follows: ( (305 Excellents x 5) + (48 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 356 Ratings = 4.848

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Prideaux Manor is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Jul 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (2)

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Denise Argent

Job Title: Director of Operations

Joined: 2021

We took over Havelock House in May 2021 after having success with our other two homes Prideaux Lodge in Little common and Prideaux House in Eastbourne.


We felt that a nursing home would provide support for our two dementia homes when it comes to end-of-life care.


We are passionate about ensuring we provide good care and support for all our residents and their families.


We just completed our commitment award for well-being at work and are currently working on our bronze award.


I have a level 5 diploma in health and social care management, level 3 in dementia care and over 28 certificates in other relevant training


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Karen House

Job Title: Administration officer

Joined: 2021

I have worked with the Prideaux Group for over 6 years working in all of the homes that we have.


We took over Prideaux Manor I 2021 so I have been spending more time here at the moment


My main role is invoicing the families and day-to-day administration work.


I like to go out onto the floor and speak to the residents and their families, I am happy to help out anywhere that is needed in the home as we work as a team when we are short


Frequently Asked Questions about Prideaux Manor

What types of Care is Prideaux Manor registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Prideaux Manor provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Prideaux Manor have?

There are 23 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Prideaux Manor?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Prideaux Manor to the centre of Polegate?

0.3 mile(s) as the crow flies, distance by road may be significantly further.